# Wetzel's Pretzels — user reviews > 99 indexed App Store user reviews of Wetzel's Pretzels by Kahala Management, L.L.C., rated 4.77/5 from 7,105 ratings. - Source: https://appshunter.io/ios/app/wetzels-pretzels/id1637424029/reviews - App overview in markdown: https://appshunter.io/ios/app/wetzels-pretzels/id1637424029.md - Rating breakdown: 5★ 6,357 · 4★ 349 · 3★ 136 · 2★ 54 · 1★ 203 ## What do users think of Wetzel's Pretzels? Overall sentiment: neutral **Pros** - 👍 Friendly and helpful staff - 🚀 Efficient service - 🥨 Delicious pretzels **Cons** - 🐛 App issues (crashes, loading problems, verification emails not arriving) - 🔍 Inconsistent in-app and in-store menu options - 🤷‍♀️ Confusing order requirements (minimum order amounts) **Commonly reported bugs** - Inability to redeem rewards in-store - Rewards not properly tracking purchases - Device/account restrictions preventing new sign-ups **Most requested features** - Improve app stability and reliability - Expand in-app menu to match in-store offerings - Allow more flexibility in order minimums ## Newest reviews (13 of 99) ### 2/5 — Bad update *2025-11-09, version 2.0.0* After the new update I can no longer see the rewards Im working on for… I collecting points but have no idea for what… there rewards page just says “nothing yet” ### 2/5 — What Happened? *2025-10-13, version 2.0.0* App was great before, but with the update it looks like they lost all user data or something. I had 50+ points that are gone now. Staring at my email from February where my account was confirmed and now it says there’s no account for that email! So disappointing :( ### 1/5 — My account points are gone *2025-10-07, version 2.0.0* What happened to my account? I had enough points for free pretzels and my entire account is gone it wants me to resign up this is so not okay and very disappointing. ### 1/5 — 😁 *2025-10-07, version 2.0.0* Pretzels ### 1/5 — Downgrade *2025-10-01, version 2.0.0* This version of the app seems like a cheap rip off of the last version. Looks like a high school computer class project. Ability to scan receipt QR’s is no longer possible. Not at all sure what they were thinking with this version of the app. ### 1/5 — Horrible!! *2025-08-08, version 1.2* If l could l would rate it zero stars! ### 1/5 — Scam *2025-07-18, version 1.2* Pretzels promised a free pretzel if I signed up and bought an item. We confirmed everything with store manager who said offer would come “soon” after purchase. I followed all the steps—but the reward didn’t appear in the app for hours. We asked the store manager repeatedly, but they claimed they couldn’t help until the offer showed up in the system. By the time it finally did, we were already home. And to top it off, the reward expires in just 14 days. Horrible tactic claiming to give free pretzel then making the user wait multiple hours to actually claim the pretzel. I’d give this place 0 stars if I could. ### 1/5 — App doesn’t work *2025-06-23, version 1.2* Says my phone number is taken, will not allow me to create account based on this info. Tried contacting customer need service and no answer/ response…frustrated!!!! ### 1/5 — Overpriced Low Quality Food *2025-04-17, version 1.2* $11 dollars for what would be a $2 dollar slice of pizza cut into pieces. Not only that but the cheese to dip is sold separately. ### 1/5 — Rude *2025-04-17, version 1.2* The staff are rude don’t smile and get easily irritated. Move slow and don’t communicate. ### 3/5 — $8 for pretzels bites?! *2025-03-16, version 1.2* Seriously? It’s a bread! ### 1/5 — Check Before you Leave *2025-02-08, version 1.2* I bought the large pretzel bites, got back to the condo and they are a huge glob of partially cooked bites 🤮🤮 ### 3/5 — Needs fixing *2025-01-26, version 1.2* App works to collect my points but when I try to redeem for a free item it says error. Can’t order for pickup or use in store. ## Most critical reviews (10 lowest-rated) ### 1/5 — One star *2026-03-20, version 2.2.1* Conveniently had issues when I tried to redeem $5 bday reward ### 1/5 — What a scam *2026-03-14, version 2.2.1* Ordered from a location that was showing as open but was actually closed. Impossible to reach customer service and their rewards don’t work half the time. Don’t waste your time on this scam of a company. They’re just trying to data farm off you. ### 1/5 — Points don’t work with receipt anymore *2026-02-04, version 2.2.1* I’m always at the store I used to buy twice a week and I used to scan the receipt to get rewards now because the app doesn’t work unless you scan at checkout I usually choose to go eat my lunches elsewhere that I can feel appreciated like Kona. The people at Wetzel’s are great and do an amazing job but this new app update has ruined my experience. I know u have lost a lot of recurring customers from this. ### 1/5 — Points deleted *2026-01-21, version 2.1.1* They bragged about points but mysteriously deleted mine and ignoring emails maybe negative reviews will work ### 1/5 — Can’t use rewards *2026-01-17, version 2.1.1* I have rewards points to use and the app did not apply it so I was charged full price. Person at the counter told me the app is very buggy and I had to go in person to order in order to apply my rewards ### 1/5 — Lost my points *2025-11-18, version 2.1.0* I had over 100, all gone with new app… ### 1/5 — New updated deleted my points *2025-10-22, version 2.0.0* Been saving my points to redeem when needed. Points were not on the verge of expiring. Got an email regarding the new app and having to re-register. My login was still recognized and had no issues signing in. Checked my point balance to make sure there wasn’t issues and ALL my points were wiped out and my purchase history was removed. I DID NOT make a new account as the app recognizes me and let me login with my saved issue. Don’t update unless you want to lose everything. Guess I’m not eating today. ### 1/5 — Account no longer exists *2025-10-21, version 2.0.0* I last received an email 1 month ago from Wetzel’s. I sign into my account with the same email and says it that email doesn’t exist. I’ve used the Wetzel App for years now all my rewards are lost and I can’t log in. App is constantly having issues and updates do not fix the problems. ### 1/5 — Issues since app update *2025-10-13, version 2.0.0* I use the app a few times a month for visits to the mall with my kid, and we always use this app. The points rake up fast and you get some sweet rewards. Ever since the update the app doesn’t work, won’t allow you to scan any receipts for points, and also has issues with using any points you have or rewards you have. Really wish I didn’t lose the almost 100 points we had. Bummer with update. ### 1/5 — Unredeemed free pretzel *2025-10-12, version 2.0.0* I had a free pretzel after earning points, but after i updated the app my free pretzel reward is gone and i am back at 25 points! ## Most praised reviews (10 highest-rated) ### 5/5 — Tastiest food ever *2026-04-26, version 2.2.2* W pretzels ### 5/5 — Glitch *2026-04-10, version 2.2.2* This app has a glitch. I almost had enough points for a reward, bought a pretzel today, and my points are now gone. Terrible app. ### 5/5 — Cheese sticks *2025-08-30, version 1.2* I tried the cheese stick for the first time and they were delicious!!! The employee was a delight. ### 5/5 — Whaaaaaa *2025-07-19, version 1.2* When ever I feel sad stressed out or depressed I go to wrestles pretzels . Love the atmosphere. ### 5/5 — Greatness! *2025-03-08, version 1.2* The woman who works at Northpark Mall is awesome! So nice and helpful:-) ### 5/5 — Great *2025-02-23, version 1.2* Hot good food ### 5/5 — Best Place Ever *2025-01-30, version 1.2* Awesome place and great customer service. Shoutout to the entire staff. Appreciate you Diana. ### 5/5 — Goodness *2025-01-20, version 1.2* L Wetzel’s is objectively the best fast food chain and now I can have an excuse to go more often! ### 5/5 — Love the place, but app doesnt open! *2024-12-22, version 1.2* Hey I love your pretzels they are absolutely amazing and good for the price, and i was very much looking forward to using the app. Unfortunately the app doesnt load and its stuck on the loading screen for minutes at least. I cant use rewards i am so sad. Please fix this and i will give 5 stars!!! :) thank you !! ### 5/5 — Snack *2024-11-05, version 1.1* Love getting Wetzel’s Pretzel’s as a snack --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*