# Weverse Shop — user reviews > 51 indexed App Store user reviews of Weverse Shop by WEVERSE COMPANY Inc., rated 3.70/5 from 1,001 ratings. - Source: https://appshunter.io/ios/app/weverse-shop/id1456559072/reviews - App overview in markdown: https://appshunter.io/ios/app/weverse-shop/id1456559072.md - Rating breakdown: 5★ 556 · 4★ 98 · 3★ 64 · 2★ 52 · 1★ 231 ## What do users think of Weverse Shop? Overall sentiment: negative **Pros** - 💜 Great app for official merch - 🚀 Fast shipping - 🎨 Wide selection of products - 👍 Easy to use **Cons** - 🐛 Glitchy app with bugs - 💸 Expensive shipping and products - 🕰️ Slow customer service and order processing - 🇺🇸 Poor treatment of US customers **Commonly reported bugs** - PayPal integration issues - Inability to update account information - Inconsistent product availability information **Most requested features** - Search function - Restock notifications - Faster checkout process - Improved customer service ## Newest reviews (15 of 51) ### 2/5 — Latest update bug *2023-01-18, version 1.7.2* Weverse shop app just had an update and now it will not connect to PayPal when checking out, it stays stuck on hand load screen. I tried in both US and global. Tried closing app and reopening, tried logging into PayPal app itself. Issue is only with the Weverse shop app. I finally had to go to the desktop site to order ### 3/5 — cant change info *2022-05-18, version 1.6.0* Since it concert season i know a lot of people try buying the membership for fa! presale but it must be the same email/ account for both weverse and the shop. I tried changing my info for them to match but i can only do it when I’m making an order. It’s a bit frustrating and i hope they can fix this too for the phone number as well. ### 4/5 — Great! *2022-03-14, version 1.5.8* While this app is great for all shopping needs (whether BTS, Seventeen, TXT, Enhypen, etc.); it would be even greater/better if all pre-orders relating to the same bands could be put together rather than separate. That way it’s one shipping fee rather than paying multiple shipping fees. It’s from the same pre-order so I do not understand why they’re not put together. ### 2/5 — so frustrating *2022-02-24, version 1.5.7* Obviously i’m glad that there’s is an app i can go to where i know i’ll definitely be getting official kpop albums/merch. However, with that being said, the customer service and the process of actually getting the item to you after purchasing is absolutely horrible. the customer service (at least for the usa shop) is a nightmare. the responses you get after sending in an inquiry are very automated and unhelpful which makes it feel like there’s no point in asking questions at all because they will almost never get answered correctly, and occasionally they don’t get answered at all due to there being no response from the weverse team. My current situation im in is what compelled me to come onto the app store and write this review in the first place. I preordered bts’s 2022 season’s greetings from the usa shop on weverse almost three months ago. it said that orders would begin shipping a little over a month after i purchased for preorder which i was willing to wait because it made sense. However, after messaging customer service three times, i still have no current information about my order/package. It’s been almost a week since the latest date for orders to be shipped out and i still haven’t even gotten a confirmation email about my order. Overall, it’s a nightmare purchasing items from this place and i overall don’t recommend it unless you have to, especially on preorder. ### 4/5 — It’s great! *2022-02-23, version 1.5.7* Makes it simple to view and purchase merch. They make it incredibly easy to track and keep tabs on your package. My only issue is that there isn’t a search bar to look for any specific item ### 2/5 — App problem *2022-02-16, version 1.5.6* I like using this app but I couldn’t scan some of the QR codes I have for some of the albums I have for when I got them because the app wouldn’t work to let me get the badges and Weverse cash and now that I downloaded the app again after so long and I can’t now because its pass the time ### 3/5 — Quick payment!!! *2022-01-20, version 1.5.6* There needs to be a FASTER way for us to buy products on this god forsaken app!!!! I shouldn’t have to go through all these steps to get one thing!! Especially when it comes to product that sells out in seconds.. ### 1/5 — Have merch in your cart? Say goodbye to it *2022-01-13, version 1.5.5* This has happened to me not once but THREE TIMES ALREADY where I’m close to buying the members merchandise and I’m about to pay and I can’t buy it because it’s sold out even though I have already went through PayPal and was about to pay?? Very disappointed in Weverse for not doing something about this, it’s literally ridiculous that you have staff members and A LOT of money to get this fixed but don’t. At this point we’re all sick and tired of this. ### 1/5 — horrible customer service and pricing *2022-01-11, version 1.5.5* their customer service can take weeks to respond to simple questions, there is absolutely no consistency to when you will receive your package even though they give you an exact date. there’s a major problem with obvious scalpers where they will sell out in a minute then resell within minutes for 400% of what it originally was and the shop is doing absolutely nothing about it as long as they sell out. their prices are already absolutely ridiculous and even BTS were upset and surprised with how expensive their products were. these are issues they NEED to fix ### 1/5 — Very Slow, Glitchy, they will NEVER ship your items *2022-01-05, version 1.5.5* The app is just annoying to use. Glitches everywhere, super slow, hard to navigate. Additionally, despite all the money they have, they’ve done literally nothing to improve their shipping issues. I know myself and several other individuals who have placed orders that didn’t ship for NINE MONTHS TO A YEAR…. Just for it to START SHIPPING. Not even including the time to ship to my house. They refuse to answer emails as well. I sincerely hope they fix this because I am not longer buying merch going forward since they are holding my money and STILL haven’t shipped items of mine from 4-5 months ago. ### 3/5 — Iffy to navigate *2021-11-18, version 1.5.4* I can only speak for BTS shop. I want to be able to search using keywords, like “hoodies”, “in the soop” and the app doesn’t have much function. It’s so annoying to scroll and browse through so many different categories of merch to find what I need. The merch aren’t very well organized either. For bts US shop, I don’t get why some tours or online concerts have merch is in the ‘merch’ section while others are in the “tour merch” section. Serious just make a desktop version please. Hybe laid out tons of ambitions to grab money in every corporate meeting, but years after launching their shopping app their fans (aka me) still struggle to find a single tshirt. 🤷🏻‍♀️ ### 4/5 — Let’s get Weverse on Macs available. *2021-11-17, version 1.5.4* I love this app on my phone but I can view it on my MacBook Air. And that’s sad because of the concerts that I won’t be able to use my computer. Please come to an agreement with Apple so it can be available for download for MacBooks. It’s even available for download at an Apple Watch tiniest screen ever . Why not on MacBooks ?… Thank You. ### 1/5 — Customer Service is awful *2021-10-22, version 1.5.4* Honestly, if you ever have a problem with a shipment or item don’t waste your time contacting them. I got the same response 3 times with no results. I would give their customer service 0 stars if I could. I think they shouldn’t market as a global shop if they are this unequipped to deal with global fans and issues. This lack of caring about global fans has made me want to stop shopping there many times. I’m seriously very close to taking my business elsewhere where it’s wanted and valued and where the customer service didn’t just give you a generic answer all of the time. ### 2/5 — Customer Service is Horrific *2021-09-26, version 1.5.3* I’ll start this by saying the merchandise offered is great and I’m glad there’s an app for it. However, my customer service experiences have made me seriously pull back on what I buy in case there’s an issue. If you get the merchandise without it being damaged, great! If it’s damaged though? Be ready to get frustrated. The customer service team seems more like artificial intelligence rather than an actual human being responding to you, that or they’re stuck with a script they can’t alter. Half the time your question isn’t fully answered or they tell you you’ve put in the wrong type of request (apparently you should open a return request when you want to replace a damaged item instead of an exchange request….🤨). Overall, it’s gotten to the point that when I get something delivered I hope it’s not damaged because then I’ll have to deal with their support team instead of being happy my merchandise is here. Not the type of reputation you want to have as a brand. Also, if you live in the US be prepared to wait forever for the merchandise to ship. For some reason they can’t use statistics and data to make a reasonable estimate on how much product they’re going to have to ship stateside. You’ll see fans in other countries get their items several weeks before you do despite them having a distribution center here. Long story short-love the merch but Weverse shop…..get it together would you? ### 2/5 — Never updates *2021-09-07, version 1.5.2* I’ve been using this ever since it came out. But suddenly i now can’t open the customer support page at all and none of my orders are updating to indicate they are either on their or preparing to be on its way. I have an order that’s been marked as “in transit” for two weeks but it got delivered so it’s just not updating at all. I’ve tried resetting my phone and logging in and out of the app. I’ve tried accessing with and without wifi. But nope. Nothing. I’m tired of it. Before all of this? Barely any issues. ## Most critical reviews (10 lowest-rated) ### 1/5 — I never got my SUGA necklace, nor my money back *2023-02-12, version 1.7.3* I can’t remember how much it was because of how long ago it is, maybe $80 or $100 with shipping. I ordered Jan 2022, it says delivered by Sept 2022 but I never got it. Asked for customer service and they said they’re investigating the case. I sent 2nd and 3rd inquiries and now I’m seeing all the cases are closed. It’s so ridiculous and so unprofessional. $100 is not a small amount and I guess I just lost it forever. I cancelled all my photofolio orders. ### 1/5 — A nightmare.. 0 stars *2022-11-08, version 1.6.8* (speaking on global BTS shop only) i’m so sad it’s the official shop for BTS. If an online shop was a type of nightmare, this is it. LOL. It’s the worst it could possibly get: expensive! extremely slow shipping! expensive shipping! horrible! customer! service! you better pray nothing goes wrong with your order because goodluck trying to reach customer service. i received an album with no photocard and i lowered my expectations of them trying to fix it. i was right. it’s frustrating because you spend a lot of money but there’s no help avail if something goes wrong. the app itself is very basic that it almost looks sketch — they don’t even have a search function. wish they could fund it better with all that money. ### 1/5 — Weverse hates the United States *2022-10-27, version 1.6.8* I buy from this shop all the time. I wanted to know when something was shipping because I was going to be out of town and it was expensive. I tried contacting them three times and the ignored me. So I contacted the Better Business Bureau because it is very concerning when they don’t respond to you. I got the rudest response telling me that they don’t have to talk to me and that I need to just wait. The last thing they told me to do was to check myself. Then I started checking all of the reviews on Facebook. They do this to all Americans. They hate Americans, they don’t respond to anything we send them and they aee openly hostile and slow. ### 1/5 — Can’t request 1-on-1 Support *2022-09-25, version 1.6.6* There’s a lot wrong with this app, however my most recent issue is that I get a message “An error has occurred.” when I try to submit a 1-on-1 request for merchandise I ordered that was missing a component. (A TOMORROW X TOGETHER Official Light Stick Case; received the Case but did not receive the Strap.) There is no email address or phone number to call with order issues, so customers are left with a buggy customer support platform. Ridiculous. ### 1/5 — Placed order 3 months ago and still hasn’t come *2022-04-27, version 1.6.0* Placed an order for a membership kit on February 10th, it’s April 26th and still no package. Asked them where my package was and they told me because I placed my order in the first quarter of the year, I wouldn’t get it until the second quarter of the year (which is a four month span). Excuse me? What business is operated like this? Don’t waste your money. ### 1/5 — Customer Service & Merch *2022-02-02, version 1.5.6* After the launch of Artist-Collection by BTS, this app is truly horrendous. It says coming soon at 11 KST and when you refresh, it says sold out. Not only that but the customer service is worse. I’ve ordered the BTS Membership Kit in July of 2021 and have yet to receive it. This makes the second time trying to buy it and it never been shipped yet. It’s about to go on a year and have yet to receive it. Honestly thinking about just canceling the membership. ### 1/5 — BTS Artist Launch *2022-01-25, version 1.5.6* This is seriously the worst experience I’ve ever had with anything merchandise related. The app is so slow and won’t load properly even though Hybe is fully aware of how many BTS fans are waiting to to get the boys merchandise. It is infuriating as a paid member that we are not given priority in these launches. It’s is beyond sickening because you can be on the app and right when it hits 11 kst everything is sold out. How does that happen? I was infuriated today when I was paying for my stuff to all of a sudden be bumped off and told with a message that my items where out of stock. I am fuming and I hate Weverse and I seriously hate Hybe. The way the treat army is unacceptable and it gross. This has been the worst experience ever. ### 1/5 — Weverse to Paypal *2022-01-24, version 1.5.6* I know things here can sell out fast however if I had the product in my cart and was on the paypal paying page as in one click from having the money taken out, I should be able to have the product not it say it was "the pay was canceld by provider." Weverse need to change the system to if the user is already at the Paypal screen the items they have are secured as they pay. ### 1/5 — Needs to Add Bot Verification Test *2022-01-13, version 1.5.5* I’ve been trying to get the exclusive Artist-made merch and have not been even close with each drop. Weverse Shop needs to implement a bot verification test with each transaction because it cannot be humanly possible to check out within 15 seconds. Secondly, within minutes of the merch selling out, there are multiples of that same item selling on eBay. I’m sure BTS would be upset knowing that their merch is consistently sold to scalpers and their true fans are unable to purchase. This is such a simple implementation measure and I hope Hybe does so sooner rather than later. All of these let-downs are heartbreaking when we truly love and want to support our boys. ### 1/5 — Need to address bots *2022-01-13, version 1.5.5* Bots have clearly become a major problem as every BTS merch release now seems to end within minutes as products are snapped up while fans have them in their shopping carts, only to reappear at inflated prices on eBay and other resale sites. Implementing basic anti-bot tech like captchas or even just protecting items in folks shopping carts so they don’t disappear mid-checkout would be a huge improvement. Currently there’s just no point to downloading this app as you can rarely ever buy anything off of it, you have to go through resale sites. Would also love it if America stopped getting stock 2 months after everyone else. ## Most praised reviews (10 highest-rated) ### 5/5 — why you should get this *2023-06-20* story time: a while back I had gotten a txt lightstick from Walmart so I can save some dollars and when it arrived it was damaged and I found out it wasn’t even official, I was angry so I did what I had to do and I bought a txt lightstick off WEVERSE when I tell you that it arrived so fast and I was suprised considering I’m like 1-2 continents away maybe even 3 (I’m U.S based) and it didn’t arrive damaged and most importantly it’s real so moral of the story I was in distress and weverse came to save the day (It was so worth it and txt was so fun ily weverse y’all got my back #bffsforlife) ### 5/5 — Weverse *2023-01-10, version 1.7.1* love the app and can buy albums and watch people go live Hi Weverse I know you just started to collaborate with vlive but can please add Astro lives and information becuase it was on the old vlive app and be much appreciated ### 5/5 — Please add Louisiana to the Place where it says Country *2021-09-03, version 1.5.2* Hello I love to shop at WEVERSE shop but there’s one thing that’s stoping me when I went on add shipping address it said select country or region but I live in Louisiana now and I got a new phone so for the phone number the beginning starts with 985 and I scrolled down the list but I could not find Louisiana or 985 ( I am Filipino but I don’t have my old phone that was registered in the Philippines) ### 5/5 — I LOVE IT *2021-08-17, version 1.5.2* I love this app so much! You can buy official merchandise/albums from your favorite artist! I have bought 2 bts albums so far and the SE Army Bomb and they came to me well packaged and totally fine. I’m so glad I found this💜 ### 5/5 — Works fine *2021-07-29, version 1.5.1* EveryTime I’ve ordered my package has got here safe and in good condition I’ve ordered from global and USA! You have nothing to worry about! But I hope they add a search button because sometimes it’s hard to find things And a feature where they send you a notification when something is back in stock! ### 5/5 — Add other places *2021-04-23, version 1.4.9* They have many place but they don’t have some place o love the app but I live in Arizona and the don’t have the option to order in Arizona and I used to live in Indianapolis Indiana and still could not order anything there because they don’t have that option but it would be nice if they did have those places but the app it self is really good .😔😔😔😔😔😔 ### 5/5 — notifications *2021-01-21, version 1.4.4* I love the app but I notice we don’t get notifications when there are restocks so I think they should change that so it’s easier for us to be alerted in advance. ### 5/5 — Hi *2020-11-05, version 1.4.2* Idk where i but this so I am going to put it here,can I know why you don't ship for Kuwait,I hope you ship for our country kuwait and kuwait have a lot of fans army so hope I can buy from weverse shop,I want you to ship for our Country kuwait thank you for reading this💜💜🤝 ### 5/5 — THANK YOU *2020-10-22, version 1.4.1* I know you are all doing your best to update your services to meet all the expectations of your clients especially internationally. As a devoted customer, I hope these changes will be for the best. I had bad experiences in the past but I believe that slowly it’ll be for our benefit and satisfaction. Keep it up! ### 4/5 — Good app💜 *2022-06-18, version 1.6.2* I really like this app i can get official BTS merch and more but the only problem I have is that when something gets sold out it doesn’t let you know when it will restock. Well for some.💜 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*