# WFI MyAccount Mobile — user reviews > 49 indexed App Store user reviews of WFI MyAccount Mobile by Westlake Services, Llc, rated 4.79/5 from 11,719 ratings. - Source: https://appshunter.io/ios/app/wfi-myaccount-mobile/id1361498235/reviews - App overview in markdown: https://appshunter.io/ios/app/wfi-myaccount-mobile/id1361498235.md - Rating breakdown: 5★ 10,548 · 4★ 553 · 3★ 244 · 2★ 66 · 1★ 314 ## What do users think of WFI MyAccount Mobile? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Convenient app - 🚀 Simple and smooth - 👍 Great company **Cons** - 🐛 Verification issues - 🔒 Security concerns - 🔥 Poor customer service - 🐛 Payment issues - 🐛 Unreliable app - 💰 High interest rates **Commonly reported bugs** - Unable to make payments - Autopay not working properly - Credentials not recognized **Most requested features** - Face ID login option - Faster payment updates ## Newest reviews (12 of 49) ### 3/5 — Payoff option *2025-10-19, version 5.2.1* Would be great if given the option to payoff loan via app instead of calling and be placed on hold. ### 2/5 — Verification every time?!? *2024-11-15, version 5.0.6* I dont understand why after multiple log ins for years now I have to verify my log in every single time!!!! It gets very annoying and frustrating having to do the text,call, or email verification every-time I open the app. I understand the security part but really, every single time??? Now are y'all going to pay for the data rates that may apply for having to reverify myself in every login I do?? Its still same phone , same face, same account, stop being so extra!! ( Also have tried to make multiple payments through the app which are not going through!) ### 3/5 — Registering Issue *2024-07-21, version 5.0.5* It doesn’t let me register please fix it 🙂 ### 2/5 — I got scammed *2024-07-03, version 5.0.5* Let me start off by saying the app is good I have no issues with it. My issue resides with the company. I financed a car for the amount of around $12,000 and my payment is 350/month with an apr% of 22% which I’ve never even seen before and I used to work car sales. My friend just bought a new mustang gt for around $48,000 his monthly payment is 350/month (not sure on apr). How does that make sense both of our credit scores are under 700 so I do not see how this number figure I got is even justified let alone the fact that only 80-100 of the 350 payment goes towards the actual loan amount. If this keeps up I will end up paying $18,000 for the car I understand interest is how banks make money but you are quite literally charging me 50% of the cars value in interest which quite frankly is absolutely absurd. They should not even have accepted the contract for the car because it’s mislabeled as a trim level above what it actually is but nope they went ahead and gave they ok. Now I’ve been stuck paying for a misrepresented car and paying an outrageous monthly payment. Stay away from this finance institute it’s a scam. I was unfortunate enough to get swindled by them and now am stuck in one of the worst auto contracts I’ve ever seen. ### 4/5 — Easy *2024-05-03, version 5.0.5* Very easy and fast to use. ### 4/5 — West funding *2024-01-17, version 5.0.3* The company is good but I have loan with them for 2 year and I never miss payments but every time I pass one day or two day for payment they start calling like if I never going to pay them ### 1/5 — Cheats fruds and low life looters *2023-10-27, version 5.0.2* Out $395/month, I am paying $45 of my principal loan and $350 of interest. How can you scums live with yourself? ### 1/5 — Run don’t walk away *2023-10-20, version 5.0.2* Worst bank, worst web site, worst app. Nothing good here at all. ### 1/5 — This is the worst experience *2023-10-06, version 5.0.1* My app is set to auto pay and they still don’t take the money out of my account on the day it’s supposed to. Therefore they try to make you late to charge even more interest when It’s clearly their fault. I have a 100% on time payment on every one of my other loans. WF is the worst company to get a loan from hands down ### 1/5 — Ladrones *2023-09-15, version 5.0.0* Son unos ladrones ### 1/5 — Unable to pay *2023-04-21, version 1.2.6* How am I supposed to pay if the app keeps giving me an error? Paying nearby or on phone, results in an extra fee. Do you want my money or what!? ### 2/5 — No face ID login *2023-01-07, version 1.2.6* The app is okay. Just a basic bill pay app. The annoying part is not having the face id option and having to put in my password each time. ## Most critical reviews (10 lowest-rated) ### 1/5 — One of the worst lenders you can find highly predatory in their interest rates. *2026-08-14, version 5.2.7* Do not do business with them BUYER BEWARE ### 1/5 — Bad Customer service *2025-08-01, version 5.0.6* They have a bad customer service they don’t answer your questions and say they don’t know ### 1/5 — customer service *2025-07-14, version 5.0.6* most unprofessional customer service in the world. im going elsewhere as soon as as possible since they enjoy hanging up on people . i got hung up on three times in the span of 10 minutes. two times by the same person Sergio mark your calander you deserve to be fired the way you talk and behave around people ### 1/5 — Auto Pay Dies Not Work! *2025-05-15, version 5.0.6* I have auto pay configured and it was working however this moth they said I missed the payment but I did not; they did not make the withdraw! This reflects negatively on me, they even sent messages asking if I forgot to make the payment…they screwed up!!! ### 1/5 — Fee charge *2025-02-12, version 5.0.6* I have the app on my phone, but don’t understand why I’m getting charged a processing fee if I’m logging into the app and making the payment through there??? Usually, there’s only a processing fee if I call in and speak with someone, and ask them to process it for me. Really unsatisfied, about the processing fee. ### 1/5 — Don’t finance with these people *2024-08-22, version 5.0.5* They gave me the worst loan known to mankind when I was a kid so I was to stupid to realize. I take responsibility for signing the paper but the fact they offered this loan means they are scam artist ### 1/5 — CS *2024-05-16, version 5.0.5* Horrible service, rep Darlene J, raising her voice, very unprofessional. ### 1/5 — Fake Customer Service Calls *2024-04-04, version 5.0.4* You answer the phone the person just breathing. Unable to make a payment this application says it doesn’t recognize my credentials. Accessing on the web it tried to enroll autopay. Please do better ### 1/5 — Needs work *2024-03-13, version 5.0.3* Doesn’t store my payments info. Other functions don’t work properly either. You will not make a payment without spending a while figuring out the kinks. ### 1/5 — Autopay *2023-12-11, version 5.0.2* I’m On auto pay and they don’t take the money now this is the second time I’m late because auto pay doesn’t work ## Most praised reviews (10 highest-rated) ### 5/5 — Me financiaron mi carro *2025-08-23, version 5.0.6* Un excelente banco muy agradecido por los servicios prestados ### 5/5 — Customer service *2025-02-27, version 5.0.6* Very nice staff and never have had a problem once. Very easy to work with. ### 5/5 — Gay *2025-01-22, version 5.0.6* Good ### 5/5 — Great! *2025-01-11, version 5.0.6* User friendly. Great app ### 5/5 — Very Unprofessional *2024-05-25, version 5.0.5* Customer service is very rude .. All they wanna do is argue .. we provided them paperwork when our first payment was and they went in and changed it blamed it on us … Supervisors are a joke … We provided the contract with our due date and they just do not wanna help people resolve to pay when it was set up to pay for a reason … so I pay when it’s suppose to be due and they are charging me late fees when it’s their fault .. They set people up for failure from the start … Need better training they are providing a service and need to be more understanding … would never use this company again if I had a choice … if I could give 0 stars I would …. ### 5/5 — Good *2024-04-05, version 5.0.4* Good ### 5/5 — Nice, simple, smooth,… *2024-03-11, version 5.0.3* Thanks ### 5/5 — Best app *2023-07-13, version 5.0.0* Best app ### 5/5 — Great and easy app *2022-07-12, version 1.2.5* This app is very simple to use and you can keep track of everything! I love it thank you! ### 5/5 — Western finance *2022-07-05, version 1.2.5* I love them. They approved me during covid when it was so hard to get a loan. They report to the credit bureau monthly which has increased my credit score almost 100 points in a year. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*