# WH2o — user reviews

> 15 indexed App Store user reviews of WH2o by Smart Energy Systems LLC, rated 4.69/5 from 1,344 ratings.

- Source: https://appshunter.io/ios/app/wh2o/id1497201979/reviews
- App overview in markdown: https://appshunter.io/ios/app/wh2o/id1497201979.md
- Rating breakdown: 5★ 1,004 · 4★ 63 · 3★ 22 · 2★ 14 · 1★ 44

## What do users think of WH2o?

Overall sentiment: neutral

**Pros**

- 👍 Excellent customer service
- 💡 Useful app features

**Cons**

- 🐛 Frequent login issues
- 🔍 Lack of user-friendly interface
- ⏱️ Slow performance

**Commonly reported bugs**

- Payment processing errors
- Incorrect billing information displayed

**Most requested features**

- Add autopay option
- Improve payment scheduling
- Provide more detailed billing information

## Most critical reviews (10 lowest-rated)

### 1/5 — App is not working

*2026-06-04*

I’ve tried multiple times to use this app and have had no luck. When I try to open the app it says that it’s under construction.

### 1/5 — App doesn’t work

*2026-05-29*

Tried to download app and open.  There is a statement that it isn’t ready.  Also it says Business when I am a residential customer.  Guess I won’t use the app

### 1/5 — Not user-friendly!

*2025-11-14*

Every month I have to re-enter my information or ask for a new password. It’s ridiculous!

### 1/5 — Useless

*2022-08-19*

The app has told me that I owe $114 for three months. The app will not allow me to change the amount that I pay. When I called the City of WH they said people have complained about that and I should stick with using the website. Fix the app or disable it.

### 1/5 — This app and website it’s down a lot

*2020-10-18*

Every time I try to log in on the app and website there is always an error.... what is up with the city of Winter Haven?

### 2/5 — App Rating

*2022-06-01*

The App isn’t the greatest when paying your bill. Several times I have tried paying my bill and it says payment cannot be processed at this time. Also, I would prefer to schedule a payment since I sit down at the end of the month to schedule payment s for the next coming month.

### 2/5 — Should work great

*2021-11-05*

App needs a major overhaul.  It never works.  Tells me to log on later most of the time. Plus. when I am to submit payment, I receive an “apology error.  Payments not accepted at this time.  Try again later”.  Words to that effect.   I end up logging on through my laptop or making the payment by phone.  According to apple downloads, the app hasn’t been updated in over a year.

### 4/5 — Will not accept pmt

*2021-12-15*

This site needs help, took 3 times of entering cc info then finally after not working loaded bank info not user friendly and access to service is poor, yet quick to disconnect.

### 5/5 — awesome

*2025-06-29*

awesome

### 5/5 — Patient

*2025-04-08*

Amber was great stayed with me till the action I needed was complete !

## Most praised reviews (5 highest-rated)

### 5/5 — ADD AUTOPAY

*2024-08-19, version 2.0*

ADD AUTOPAYYYYYYYY

### 5/5 — Not working well

*2024-05-13*

Wasn’t able to pay my bill till 5 days later must be an issue on app

### 5/5 — Payment day

*2023-07-23*

You should include the day you want the payment for. For example, my payment is due on the 28th and I am necessarily paying on the 23rd. 
Last month, I was late 3 days because my water bill hadn't arrived and I already had to pay interest. I want a pre-scheduled payment, something you should allow

### 5/5 — Slow

*2023-06-30*

Slow

### 5/5 — Excellent 👍🏻👍🏻

*2020-10-24*

Great app! Easy to use, and it has always worked perfect for me 👍🏻 💯 useful!!

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*