# Whataburger — user reviews > 654 indexed App Store user reviews of Whataburger by Whataburger, rated 4.70/5 from 157,557 ratings. - Source: https://appshunter.io/ios/app/whataburger/id1141643627/reviews - App overview in markdown: https://appshunter.io/ios/app/whataburger/id1141643627.md - Rating breakdown: 5★ 133,448 · 4★ 13,718 · 3★ 4,537 · 2★ 1,516 · 1★ 4,338 ## What do users think of Whataburger? Overall sentiment: neutral **Pros** - 🚀 Convenient mobile ordering - 👍 Customizable options - 💳 Rewards program - 🚗 Curbside pickup **Cons** - 🐛 App bugs and glitches - ⏱️ Long wait times for orders - 🔍 Difficulty finding nearby locations - 💳 Issues with refunds and gift cards - 🤖 Poor communication with staff about app features **Commonly reported bugs** - App freezes or crashes during ordering - Favorites list not working as expected - Incorrect pricing or discounts not applying - Delivery orders not being received properly **Most requested features** - Add option to order for drive-thru pickup - Allow customization of breakfast items - Improve order tracking and status updates - Integrate online ordering with in-store pickup - Provide better support for resolving app issues ## Newest reviews (16 of 654) ### 4/5 — Fries *2026-09-01, version 6.0.23* Not hot or warm. Driver needs insulated container ### 3/5 — Meh *2026-08-30, version 6.0.23* Food has been better. Service has been better…. Now we got the app not working right. Can’t add coupons. I’ve lost multiple already. It’s not just me either ### 2/5 — Can’t scan coupons *2026-08-30, version 6.0.23* I got coupons in the mail, tried scanning them into the app with 2 different phones several times and it would not register. This seems to be an issue I’ve had for a long time and the same with many people online. ### 4/5 — App is pretty good, could have a better ui *2026-08-19, version 6.0.21* App works decent, a little slow to respond when clicking things though unsure if that is app issue or simply phone. 15 pro so figure that’s still fast enough to load things quickly. Main issue is that the UI is very sharp lined and just outdated compared to most apps, could be more rounded and easier on the eyes. Personal preference from using other apps with smoother transitions and UI’s. One bug I see, is the notification badge does not go away, looked at notification in app and offers etc, refreshed and nothing makes it go away even after reinstallation of app. It has a badge notification stuck on this single app. The rest go away. ### 1/5 — Doesn’t work *2026-08-17, version 6.0.21* Pay doesn’t work on mine or someone else’s iPhone. Did we not test before release? Would have ordered twice by now but I’m not sitting in that line. Doesn’t seem like much is going to be done either since every review for the last months 1 star. ### 1/5 — All of my reward points disappeared after the app update *2026-08-17, version 6.0.21* All of my points disappeared from my account after the update. I checked my reward history and everywhere else that I could. There is no evidence on my account that my reward points expired. Please fix this issue. ### 1/5 — Time estimates are useless *2026-08-16, version 6.0.21* Time estimates in the app are useless. ### 1/5 — Bring back the old app! *2026-08-14, version 6.0.21* This app is the worst! Good luck finding what you're looking for. Good luck using your reward points unless you order ahead. It's about as reliable and useful as the actual food that you get at the actual restaurant, which is unreliable and 90% of the time incorrect. Used to be my go to place, now I cannot stand the product and I cannot stand the food. ### 3/5 — Payment *2026-08-14, version 6.0.21* Payment system constantly broken! ### 1/5 — Awfully awful *2026-08-13, version 6.0.21* Constantly freezes on opening the app. Been using the Whataburger app for years, but the past several months have been terrible. I’ve come to the point where I’m no longer going to Whataburger. I just tried once again for giggles and, bam! nada, nothing but frozen screen. Good thing I like Chick Filet. ### 1/5 — Terrible service *2026-08-13, version 6.0.21* I order food and I have been waiting for over 3 hours this is the worst place. Do better ### 1/5 — Earn most points fails *2026-08-09, version 6.0.21* I give my earn referral code to my friends and fail every time. I never get my 500 pints. I am going to so referring this app. ### 1/5 — App will not open *2026-08-08, version 6.0.21* I’ve uninstalled and reinstalled this application and it I’ll not open since the update. It was working fine then nothing. Please fix. ### 1/5 — App keeps crashing *2026-08-07, version 6.0.21* Everytime I click on the app, it crashes and takes me back to the home screen ### 1/5 — Broke *2026-08-05, version 6.0.21* I open the app then it’s just stuck. Pretty sad actually. Can you please fix this app, does not work on 17e ### 1/5 — Removed Drive Thru Pick Up *2026-08-05, version 6.0.21* Great food but the removal of drive through pick up bothers the hell out of me because I live far away and now I have to get out of my car with my heart condition and swollen legs, go inside to hear the workers screech about hot I should be wearing shoes on my grapefruit size feet, and then go home after being threatened. ## Most critical reviews (10 lowest-rated) ### 1/5 — Constantly glitching *2026-09-07, version 6.0.23* Glitching constantly, especially with coupon issues. I get it, yall want people to pay full price. It constantly gives issues scanning in coupons saying they are invalid or they’ll give you a coupon on the app and take it away wayyyyy before the expiration, or offer you coupons on the APP that are already expired, for lunch it’s an app I check pretty often and they were giving me coupons or time of day coupons after the expiration date or time… constantly. But not being able to scan in coupons irks me so bad. Is it bc they don’t want us to get the points or to use coupons?… but they work in store…. If yall don’t want people to use them don’t send so many lol ### 1/5 — POS APP *2026-09-07, version 6.0.23* Never Works, Just Frozen on One Page, With No Way To Do ANYTHING 🙄🤬 ### 1/5 — App doesn’t work *2026-09-03, version 6.0.23* I used to order from Whataburger often. But since I switched phones and had to download the App again, it won’t progress past the “be the first to know” screen. Whataburger doesn’t need to know where I am every second of the day. ..if that’s what the hangup is. I will never give Whataburger permission to track my location when I’m not using the App…not ever. So, whoever decided this change would be a good idea has lost a customer. I’m probably not the only one. ### 1/5 — Declined payments *2026-08-29, version 6.0.23* I haven’t been able to order on the app or the website for years now with SEVERAL debit cards. Every card I use, the app declines it. I’ve uninstalled and reinstalled the app. I’ve made different accounts. Nothing works. ### 1/5 — Who Broke the App? *2026-08-29, version 6.0.23* I can’t customize my drink anymore, what happened to extra ice option? ### 1/5 — App sucks *2026-08-25, version 6.0.22* App never works ### 1/5 — Update. *2026-08-24, version 6.0.22* Payment option i still broken. This app is a POS!!!! ### 1/5 — No *2026-08-22, version 6.0.22* When I tried to download it, the app went from 1 hr to 3hrs and js kept changing thr the time and it was ONLY this app. ### 1/5 — Removing coupons before the expiration date *2026-08-21, version 6.0.22* They keep removing coupons even though it hasn’t hit the date they said it would expire, OR not having any and then showing me ones that are already expired… this app PMO. And then I ordered a day or 2 ago and I don’t think they ever added points to my acct… ### 1/5 — Gone down hill *2026-08-18, version 6.0.21* This apple is amazing, but you get Little to no deals at all unlike every other fast food app ever ## Most praised reviews (10 highest-rated) ### 5/5 — Suggestion *2026-09-04, version 6.0.23* App works well. Really enjoy Whataburger. One suggestion is to have the camera be zoomable when you are scanning a coupon. My phone will not scan small coupons. Thanks. ### 5/5 — User Friendly *2026-08-21, version 6.0.22* Only issue I had was the initial install and customer service quickly fixed it by telling me to choose a smaller font and then it installed without issue. Excellent and easy to order. ### 5/5 — I love food *2026-08-13, version 6.0.21* The best restaurant ever ### 5/5 — Good deal *2026-08-11, version 6.0.21* Nice people very respectful 24 hours kind people help you out any kind of way just awesome ### 5/5 — Log In Glitches *2026-07-17, version 6.0.20* Trying to log in & the screen keeps freezing. Pls fix this problem. I LOVE Whataburger. Thanks ### 5/5 — Mmm *2026-07-10, version 6.0.20* Just delicious ### 5/5 — Great app *2026-06-12, version 6.0.20* Only complaint is it’s showing a missed notification and all notifications are cleared. Uninstalled and reinstalled. Still there. Overall great app. ### 5/5 — Great app *2026-06-10, version 6.0.20* This app is great, it just has a glitch where it shows a missed notification, but I’ve checked it, refreshed the app, even uninstalled it and reinstalled it, but it still shows that missed notification. ### 5/5 — Customer service *2026-06-09, version 6.0.20* This was the fastest service I have ever gotten I expected a long wait but I got it as soon as possible ### 5/5 — Truck drivers *2026-06-06, version 6.0.19* Every time I come in town, I have to get my burger number three all the way --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*