# Wheels Mobile Assistant — user reviews > 147 indexed App Store user reviews of Wheels Mobile Assistant by Wheels, Inc., rated 3.20/5 from 651 ratings. - Source: https://appshunter.io/ios/app/wheels-mobile-assistant/id1285672691/reviews - App overview in markdown: https://appshunter.io/ios/app/wheels-mobile-assistant/id1285672691.md - Rating breakdown: 5★ 281 · 4★ 64 · 3★ 51 · 2★ 45 · 1★ 210 ## What do users think of Wheels Mobile Assistant? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient app - 🚀 Great service **Cons** - 🐛 Crashes frequently - 🐛 Unreliable GPS tracking - 🐛 Slow and laggy - 🔑 Constant login issues - 🔑 Frequent forced updates - 🔋 High battery consumption **Commonly reported bugs** - App crashes on launch after updates - Incorrect trip logging and mileage tracking - Logging out users randomly - Syncing issues between app and website **Most requested features** - Improve GPS tracking accuracy - Streamline login process - Reduce frequency of app updates - Add manual mileage entry option - Integrate with other apps (e.g. Google Maps) ## Newest reviews (18 of 147) ### 2/5 — Barely driver friendly *2026-05-18, version 8.0.0* Just spent hours of time correcting trips, and the need for the delays is a simple fix, all trips are logged as business, the purpose of the app is to separate business and personal use but there is no personal use selection, logs need to be kept for taxes they say. Adjusting gps logged entries make the page just to another random day of the week to back out of the app and go back to the day and finish the adjustments. Business or personal, that’s all there should be. Right now it is not driver friendly, and really destroying productivity. To at least be an app that lets the end user be useful, make it so all miles are not business miles, that is the point to track and separate business and personal miles, there is nothing in the drop downs to ever say miles are personal. Until this changes it’s just a way to charge unapplied time. ### 2/5 — Barely driver friendly *2026-05-11* Just spent hours of time correcting trips, and the need for the delays is a simple fix, all trips are logged as business, the purpose of the app is to separate business and personal use but there is no personal use selection, logs need to be kept for taxes they say. Adjusting gps logged entries make the page just to another random day of the week to back out of the app and go back to the day and finish the adjustments. Business or personal, that’s all there should be. Right now it is not driver friendly, and really destroying productivity. ### 2/5 — Glass Replacement - Screen Blank *2026-04-22, version 7.1.0* I only use this app to report my monthly miles. The one time I needed to use the app for a cracked windshield, you click on glass repair and the screen is white. So the one thing I needed to use this for outside of reporting my mileage, was garbage. ### 1/5 — Crashes constantly *2026-03-26, version 7.0.0* Recent updates cause the app to crash nearly every time you try to log your trip. Sometimes it saves your stop description, sometimes it crashes and duplicates the stop so you have to delete one. Terribly frustrating ### 1/5 — Slow and not functional *2026-02-11, version 7.0.0* For being something that is supposed to be used on the move it lags and is not functional ### 1/5 — Would give it zero stars if that were an option *2026-01-21, version 7.0.0* Worst phone app I’ve ever been forced to use. Buggy, inaccurate, and maddening to use. Avoid at all costs unless you are also forced to use it by your employer. ### 2/5 — Awful *2026-01-19, version 7.0.0* App is awful, freezes often, enter and reenter the same information over and over again. GPS coordinates don’t work for calculating miles. I could go on for days about the shortcomings of this app. Unfortunately I am required to use it for mileage reporting. ### 1/5 — Shameful *2026-01-19, version 7.0.0* Very laggy and glitchy app I wish we could just go back to the old leaseplan app for mileage reporting. This app does not notify you when its time to report miles which also sucks. Very disappointing. The Wheels falloff gotta be studied please bring back LeasePlan. ### 2/5 — Barely functional *2026-01-19, version 7.0.0* I have to use this app as part of my employer’s rollout of the IRS FAVR program. If I had a choice to find and use another app, I would definitely do that. At this point, I’ve been using the app for almost a full year and although they have released occasional updates, none of the updates seem to be targeted toward improving the experience of the end user and that’s because the end user is not their customer; the employer is their customer. Like other reviewers have already pointed out, don’t bother with GPS tracking; you’ll spend more time fixing the entries than if you just manually log your miles. If developers are actually reading these and want feedback, please make the app faster. You could start by removing the login requirements for the app; if somebody manages to snatch my unlocked iPhone out of my hands, logging a trip in the Wheels app is not something I’m worried about the thief doing. ### 1/5 — A frustrating app to use *2026-01-08, version 6.8.0* Very unreliable. This is the only app that I use where I have to change or reset my password every time I use it. Not a pleasant or time productive experience. ### 1/5 — Unreliable *2026-01-03, version 6.8.0* App is very unreliable and frustrating for reporting mileage when it is due. Every month it takes several days before I can report mileage. ### 1/5 — Constantly crashes *2026-01-02, version 6.8.0* App crashes constantly and takes hours or days before it stops ### 1/5 — Crashes *2025-12-13, version 6.8.0* Does not work on iOS 26.2 ### 1/5 — More Corporate Bull *2025-12-04, version 6.8.0* Gotta love another hoop to jump through, especially some jank app that makes my day take longer! Thank you Wheels!!! ### 1/5 — Poor support *2025-12-04, version 6.8.0* App doesn’t work properly ### 1/5 — Complete trash *2025-12-01, version 6.8.0* Worst AP I’ve ever used in my entire life. Use to take me 30 seconds to report mileage now takes me 30 mins. And if I leave auto calculate on that doesn’t work because I drive through rural areas without cell service. Or if I do it runs my battery to 5% by lunch time. ### 1/5 — Fee Scam *2025-11-06, version 6.8.0* They charge a processing and payment fee that cost more than the violation ticket! ### 2/5 — Fix this app *2025-11-05, version 6.8.0* I can’t report my mileage this month because of previous months mileage isn’t complete. I didn’t have this truck those months. This is supposed to be convenient, instead I have to drag out my computer to try to fix this before my company closes the year and I get charged for this. Fix this app! ## Most critical reviews (10 lowest-rated) ### 1/5 — Unprofessional *2026-09-04, version 8.2.0* Horrendous, how can an app be this bad? ### 1/5 — Horribly slow *2026-08-17, version 8.2.0* You guys need to do some serious work making this app load faster. it should not take more than 4 minutes to login to the app and wait for it to load to start tracking a trip. ### 1/5 — Difficult at best *2026-08-06, version 8.0.1* App is a real time waster, still no box for personal when changing from business use, now since records details are needed , still need to place personal miles as other then enter personal in notes, but when selecting save on the top or bottom banner it will save but goes back to the 1st of the month, so now have to search for the date that was adjusted. App is poor at best. ### 1/5 — Can you make it slower *2026-07-03, version 8.0.1* I appreciate the slowness and glitchyness of the app when putting in miles. I would hate to get any work done. Thank you!!! ### 1/5 — Worse App! *2026-05-20, version 8.0.0* 5 stars for the worse app. Hate this app, way to slow to open, when you have it open and change to look at another app, it won’t reopen/refresh. Have to force it closed and then try to open again and usually after 5-6time it will open. I don’t trust that it’s logging my mileage correctly. Unfortunately I have no choice because my company makes us use it. ### 1/5 — Constant issues *2026-05-18, version 8.0.0* This app is super clunky. It was bad before but now with this new update it doesn’t even default to the current time when you’re logging a new trip. I’m handcuffed to this app for work but will gladly switch if offered to another app. ### 1/5 — Would give it zero stars *2026-04-30, version 7.1.0* Without a doubt a horrible app. Laggy and buggy and just plain doesn’t work. Thankfully I can do most things on the website ### 1/5 — Awful service *2026-04-17, version 7.1.0* The app itself works great. But the company behind it is extremely slow and unresponsive. I’ve been waiting at the repair shop for over 90 minutes for an approval on a cabin filter replacement. I wouldn’t use this company if I had a choice. ### 1/5 — App doesn’t work *2026-04-06, version 7.0.0* I have an iPhone 16 completely up-to-date with iOS yet the Wheels app will not open uninstalled reininstalled, you name it I probably tried it. This app is trash. ### 1/5 — Krap *2026-03-28, version 7.0.0* Never works ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2020-07-01, version 3.5.0* App works well and is easy to use ### 5/5 — Easy to use *2020-04-20, version 3.3.0* Convenient and easy to use app ### 5/5 — Wheels *2020-04-06, version 3.3.0* Keep up the great work ### 5/5 — Great service! *2020-01-25, version 3.1.0* Very easy to work with. ### 5/5 — SC *2018-08-23, version 2.0.1* Everything I need. New functionality coming out every few months. Thank you Wheels! ### 4/5 — More details on Fuel insights *2026-02-03, version 7.0.0* Been using the app for quite a while now. I think it does a fairly good job of tracking miles. One enhancement I would like to see when looking at Fuel insights to have the complete address and time stamp for the gas station where the fuel was purchased. ### 4/5 — Good *2021-07-04, version 4.1.1* Easy and helpful ### 4/5 — Wheels *2020-04-24, version 3.3.0* It has worked fine so far now let’s see how the update is. ### 4/5 — Needs to be updated post iOS 13+ *2019-10-01* Crashes before it can open post most recent iOS update. Otherwise this app has been pretty good. Recent updates provide additional benefits to manage your fleet vehicle beyond mileage logging. ### 3/5 — Functional but frustrating *2026-01-20, version 7.0.0* It’s always felt like too many clicks and loading screens when first opening the app before I can use it to track my trips. After updating it this morning, it feels like it’s quicker, but now it logs me out if I open another app between trips, so I have to go through them again and again if I’m out running errands. Update team: Please just let me open up the app and use it so I can get moving; it’s very frustrating being ready to go but having to stop and wait for an app to load, again and again. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*