# Wheels \| Private Rentals — Electric Vehicle Subscriptions

> Electric vehicle subscription service with app-controlled smart e-bikes. (iPhone/iPad app by Micromobility.com, Inc..)

- Source: https://appshunter.io/ios/app/wheels-private-rentals/id1436122530 (this page in markdown: same URL + `.md`)
- Developer: [Micromobility.com, Inc.](https://appshunter.io/developer/1438844292)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 4.42/5 from 80,250 App Store ratings · 71 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 52 MB
- Languages: English
- Released: 2018-09-14
- Data updated: 2026-06-10
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/wheels-private-rentals/id1436122530/reviews.md

## What is Wheels | Private Rentals?

Wheels is your all-in-one bike subscription offering connected smart e-vehicles at a fixed monthly price, delivered straight to your doorstep.
Enjoy all the perks of owning a private vehicle, minus the headaches. We offer a fully integrated app experience that allows you to:

• Unlock your vehicle and start your ride with a simple tap in the app.

• Keep an eye on battery levels, speed, and other stats.

• Track your bike at any moment with the built-in GPS.

• Share vehicle access remotely with your friends and family.

• Connect with the Wheels team for any vehicle or tech-related queries.

And if anything should come up, we’re right there for you.
Maintenance needed? We provide same-day repairs or replacements.
Worried about safety? Our vehicles are equipped with GPS tracking and cable locks. Two Wheels, Zero Worries: Welcome to the Effortless Bike Life
We Handle the Fuss, You Feel the Breeze.

## Key features

- Monthly e-vehicle subscription
- App-controlled unlocking and starting
- Real-time vehicle tracking (GPS)
- Remote access sharing
- Battery level and speed monitoring
- Same-day repair or replacement service

## What do users think of Wheels | Private Rentals?

Overall sentiment: negative

**Pros**

- 🚀 Fun and easy to use
- 🚲 Convenient for short trips
- 🌴 Great for sightseeing

**Cons**

- 🐛 Unreliable app and bikes
- 🚫 Difficulty ending rides
- 💰 Overcharging and hidden fees
- 🚧 Limited parking options
- 🔋 Battery and mechanical issues

**Commonly reported bugs**

- App crashes and freezes
- Inability to end rides properly
- Inaccurate location tracking

**Most requested features**

- Better in-app navigation and parking info
- Improved customer support and communication
- More reliable bikes and app performance

## Recent user reviews (10 of 71)

All indexed reviews: https://appshunter.io/ios/app/wheels-private-rentals/id1436122530/reviews.md

### 1/5 — Request forbidden for overseas number

*2023-05-22*

Denies overseas phone numbers with request failed forbidden (403) error

### 1/5 — NF

*2023-04-16*

The app did not accept my mobile number
 Never even able to try it

### 1/5 — Garbage. Do not use

*2023-03-02, version 1.44.1*

Used one of these bikes in Oahu to get to a boat ride in the morning. The app wouldn’t let me and my partner park the bikes because they were in “no parking zones”. There was also no map within the app that showed us where we could park. We rode around for 20minutes trying to find a spot where the app would let us park (including designated bike parking areas in Oahu). Finally, my partner was able to get her bike to end ride but in the EXACT SAME LOCATION, I wasn’t able to do the same. Had to end up leaving the bike running because I wasn’t able to park and was about to miss my boat ride. Total charge: $65 usd for a bike ride that was supposed to be 20minutes.

### 3/5 — Fun but parking confusing

*2023-02-16, version 1.44.1*

It didn’t really explain that you have to park next to the other scooters.  As a first time user the app kept saying ‘park in the green circle’—I was in the green circle… finally realized I had to park with the other scooters and then the app wouldn’t recognize that I was swiping to end the ride.  I had to kill my wifi and kill the app, THEN it let me stop the timer.  It’s still cool, but I wish the parking was emphasized when I opened the app or something. At least I know now, user error, but the app timer still going after I parked correctly is an extra drag.

### 1/5 — Scam!

*2023-01-02*

Looked easy but it wasn’t! We were not able to end the ride. There were no locations provided on the maps. Kept on saying no parking zone. The site mentioned “check the maps below for the parking areas” guess what no maps were provided. Finally we just had to leave them very far from where we actually wanted. We tried different bicycle stands, places away from the buildings and what not! Never doing it again.

### 1/5 — Transparency

*2022-11-05, version 1.44.0*

They lack.  No where does it show cost per use. Rented two of these which was fun, but one had no power a few minutes in and while we stopped to figure this all out, we were being charged. Couldn't turn off the service so it kept charging until gps worked. My gps stated 3.2 miles while theirs showed over 13 miles, although I was at the park next door. Felt like a scam and warn against others using this overly priced, non maintained piece of s that charged me $50 for their fake 13 miles and time used trying to figure out this mess. The downsides to this far outweigh the upside. Don't believe me yet? Take a look at their 6 page terms before accepting. There's NO representative to call and email is the only contact"we will get back to you". If anything goes wrong here your in a world of h. Stay far, far away. Your better off using your feet than putting money behind this company and it's horrible shady way of business.  You've been warned.

### 2/5 — Feels like I got scammed.

*2022-10-29, version 1.44.0*

My friends and I used these bikes to get around in Downtown Austin. We all went to the same destination but somehow I was charged about 4x more than them, triggering the automatic reload (which of course is switched on by default). They only have customer service via a form on their app. In the app, it doesn’t even say how much the rides cost and I tried to get a receipt but it says my account doesn’t have an email listed (have to have an email to start the account so that’s not true.) I’m really disappointed. Not to mention they slowed down the bike near UT because it’s a no ride zone and I was stuck using my feet to push myself through a busy intersection to get out of the no ride zone.

### 2/5 — Terrible Experience

*2022-10-05, version 1.44.0*

We just rented 2 bikes and road them about a mile from where we are staying. We stopped and ended our ride with the intent to get back on and ride back to our hotel about 10 minutes later (the app did NOT notify us we were in a NO PARKING ZONE). When we got back on the bikes, it let us start our ride, and started charging us. The back wheel on the bikes were locked and we could not get them to go. We tried to end the ride and even though we were in the same place that we ended the ride the first time, it said “Unable to end ride in no parking zones”. The bikes have a URL listed that you can supposedly see the map of the these no park zones and of course it doesn’t work (it says no website found and yes we typed it correctly). I am currently 7 months pregnant and had to carry this bike to a place where I could get it to start or end my ride (again we don’t know how far we need to go because we don’t have access to the website that they said has the no parking zones). We called support and they took my info and said a rep would call me at *some point* and to stay by the bikes. That was hours ago and no one has reached out to us. It’s a good thing we were only a mile away from our hotel because we had to walk back. Needless to say it was a terrible experience.

### 1/5 — Horrible

*2022-09-13, version 1.44.0*

My friends and I had a reservation at a restaurant about 1.1 miles away. We thought “let’s just take the bikes there”. What a horrible decision. We spent 20 minutes after arriving trying to end our ride in their “designated parking zones”, but yet the app wasn’t allowing us to end our ride while it kept charging us. The app said we weren’t in the parking zone even though we were. We thought “it’s OK, we’ll contact their support to get this resolved” WRONG. Phone number, nowhere to be found. The email ticket system, which is non-existent, had to double reply to get a response. When I finally got a response, their brain-dead support was giving us copy and paste replies. You have a better chance of getting a real response from the bike than you would from their support.

### 1/5 — Over charged

*2022-09-04, version 1.44.0*

The bike stop when I stop to take a pictures of the beach and had to walk the bike to a designated stop point over charged my card because time would not stop after ride ended app wouldn’t let me slide to end ride smh what a rip off I want my money back i didnt even get to drive 23$ worth of minutes I would not recommend at all because if you stop at non placing point where your bike is can not be placed it will not let you end the ride instead you have to pick up the motor bike and walk it to the spot while still charging your card wth And customer service number on bike just tell you leave voicemail wth while still charging me and my fiancé 23 buck

## Frequently asked questions about Wheels | Private Rentals

### What is Wheels | Private Rentals?

Wheels is a subscription service that provides access to smart electric vehicles, delivered directly to you. It offers the benefits of private vehicle ownership, such as app-controlled access and tracking, without the typical responsibilities like maintenance and repairs.

### What are the key features of the app?

The app allows you to unlock your vehicle and start your ride with a tap, monitor battery levels and speed, track your bike's location via GPS, and remotely share access with friends and family. It also serves as a direct line to customer support for any queries.

### How much does it cost to use Wheels?

The service operates on a fixed monthly price for the e-vehicle subscription. While the app itself is free to download and use, the subscription fee covers the use of the vehicle and associated services.

### What kind of vehicles are offered?

The service offers connected smart e-vehicles, specifically described as 'e-bikes' in the context of the app. These vehicles are designed for convenient urban transportation.

### What happens if my vehicle needs maintenance or repair?

Wheels provides comprehensive support, including same-day repairs or replacements if your vehicle needs attention. This ensures you have minimal downtime and can continue enjoying your effortless bike life.

## Version history (last 5 releases)

### 2.4.0 — 2023-10-19

Bug fixes and improvements.

### 2.3.0 — 2023-09-06

Bug fixes and improvements.

### 2.2.1 — 2023-08-24

Bug fixes and improvements.

### 2.2.0 — 2023-08-07

A brand new Wheels experience

### 2.1.0 — 2023-07-13

A brand new Wheels experience

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## More apps by Micromobility.com, Inc.

- [MiMoto by Helbiz](https://appshunter.io/ios/app/mimoto-by-helbiz/id1258546477)
- [Helbiz - Micromobility Hub](https://appshunter.io/ios/app/helbiz-micromobility-hub/id1438844293)
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- [micromobility.com](https://appshunter.io/ios/app/micromobilitycom/id6467664652)

All apps by Micromobility.com, Inc.: https://appshunter.io/developer/1438844292

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*