# Wheels Up — user reviews > 61 indexed App Store user reviews of Wheels Up by Wheels Up Partners, LLC., rated 4.80/5 from 4,622 ratings. - Source: https://appshunter.io/ios/app/wheels-up/id956615077/reviews - App overview in markdown: https://appshunter.io/ios/app/wheels-up/id956615077.md - Rating breakdown: 5★ 4,197 · 4★ 277 · 3★ 51 · 2★ 24 · 1★ 73 ## What do users think of Wheels Up? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Flexible booking options - 👍 Reliable service - 🚀 Convenient travel experience - 👍 Excellent customer service **Cons** - 🐛 Buggy app and sign-up process - 🔒 Privacy and security concerns - 🐛 Unreliable flight availability and scheduling - 💰 Expensive membership and flight costs - 🐛 Poor in-flight amenities and delays **Commonly reported bugs** - Inability to create an account - SMS verification code not being sent - Flights showing as unavailable despite demand - Inconsistent pricing and hidden fees - Technical issues with the app and website **Most requested features** - Improved sign-up and account creation process - More transparent pricing and availability information - Enhanced search and booking functionality - Expanded flight routes and destinations - Better communication and updates on flight status ## Newest reviews (19 of 61) ### 3/5 — Ok *2024-03-11, version 4.0.52* Expensive service with old planes. but nice app and nice to be able to book easily. ### 1/5 — SMS code Verification Not working *2022-08-29, version 4.0.16* Cant create an account as SMS code never gets sent. There’s not other way to get verified. ### 1/5 — Impossible to find a flight… *2022-08-17, version 4.0.16* Perhaps I am doing something incorrect but I have tried searching for flights on five separate occasions and always nothing availing after repeatedly messing with search parameters. ### 2/5 — Never a good and easy experience *2022-07-28, version 4.0.12* I have used wheels up 10 times and every time there is an issue. No wifi on planes, long delays, inability to land at correct airfield. Why fly private it’s a total hassle. ### 1/5 — Regional at best. *2022-07-17, version 4.0.11* They have a VERY limited selection of places where they offer charters. ### 1/5 — Doesn’t have Edmonton as an airport *2022-07-17, version 4.0.11* Doesn’t have my city listed as an airport it flies to. ### 2/5 — SMS code malfunction *2022-06-15, version 4.0.9* The app won’t let me finish setting up with out the sms code but it won’t send me the code. They doing offer email verification codes only sms ### 1/5 — Functionality *2022-06-13, version 4.0.8* The app won’t let you see flights without signing up for an account. I don’t usually have an issue with this but there’s no way to sign up for an account. When you get to the part where you provide your phone number for a code it just gives an error message. Tried signing up on multiple devices and received the same error each time. Oh well :/ ### 1/5 — Can’t even make an account *2022-04-12, version 4.0.1* Continue button is disabled because Last name field is missing on iPad version. Pricing is WAAAY higher than other providers. ### 2/5 — No availability and endless searching *2022-03-10, version 3.5.14* If availability is low, there has to be another way to look for availability. I have been trying countless times to pull up any flight offering but it is impossible as the app states that there is no availability. It’s fine to be busy, but at least provide a flexible search method or ability to look at availability routes, routes that need to be booked, etc… Not only would this increase bookings but it would end frustration. I never was able to find a flight to book so unfortunately, I’m just as in the dark as before signing up. ### 1/5 — Great *2022-03-02, version 3.5.14* This app is great if you want to save money... apparently there are no flights between LA and DC... apparently anytime in the next 4 months. Waste of time. ### 1/5 — Useless *2022-02-09, version 3.5.14* The App is useless for me as there is never anything outbound out of Georgia. 😢 Period. ### 1/5 — Ugh *2022-02-04, version 3.5.14* This is a very poorly run company trying to be the UBER of private aviation. They missed- low quality planes, bait and switch pricing, way too mechanical issues with days long recovery times- couldn’t be happier we left for another service. The stock is a short. ### 1/5 — Delays after delays after delays *2022-01-10, version 3.5.12* Why would I pay $200k for a membership if our flight is going to be delayed THREE TIMES?? Waste of money so far. I’m looking into better options such as Skyshare. ### 1/5 — Flight search doesn’t work *2022-01-07, version 3.5.12* Issue has been going on since I installed it months ago. App returns no flights and makes excuse about “overwhelming demand” ### 1/5 — You had one chance and got it wrong! *2021-12-01, version 3.5.11* Every flight I search says: The flights you searched are unavailable due to unprecedented demand. ### 1/5 — No on demand flights on app *2021-11-20* For the last two weeks when I search for on demand charter flights as a non-member I see a message saying that there is unprecedented demand and that I should email them. What is the point of the app for non-members? I can just book an on demand charter flight with another app from a different company. ### 2/5 — Far too time consuming *2021-11-08, version 3.5.11* It’s nearly impossible to find a seat on this app due to the many iterations available for a search. For example, multiple airports within distance of each other will pop up and then you have 15 minute time interval increments to choose from. So a flight could possibly be available 15 minutes before or after the time you initially entered, but the search result will return that nothing is available. Conversely, there might be a flight available at an airport that is only 20 minutes away from the airport you selected. None of this information is available unless spend all day entering different search options. Deleting app… ### 1/5 — Atlanta01 *2021-09-26, version 3.5.8* Virtually impossible to get a range of what a private flight cost. An exorbitant amount of energy to enter all the data requested to end up nowhere. Waste of time. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ridiculous Flights Prices *2026-06-28, version 4.0.91* 50,000 $ 2 hrs round trip ### 1/5 — Laughable rates!!! *2026-01-25, version 4.0.82* The rates for the flights are outrageously laughable. Literally idiotic. One can easily hire local pilots from a regional airport for loads less than their quoted prices. Plus you’re supporting local residents, and business. This app is pointless!!! ### 1/5 — Can’t make a password *2025-08-11, version 4.0.76* Can’t create a password because they aren’t recognizing the very “special characters” they recommend to use. Do you not test your own product? ### 1/5 — Can’t sign up *2025-04-11, version 4.0.68* It gets stuck at 3 out of 5. The password I chose meets all the requirements ### 1/5 — . *2024-11-24, version 4.0.64* Fix your app, last stage of sign up is SMS code, it does send a code to my phone number. ### 1/5 — I'm also getting spam *2024-03-27, version 4.0.52* As another reviewer pointed out, this app either sells or leaks your phone number and you'll get spam texts within a day or two. ### 1/5 — Spam *2024-03-18, version 4.0.52* Do not and I repeat do not give this app any info. Spam messages within 2 hrs of giving this company my info. ### 1/5 — App needs serious work *2024-02-14, version 4.0.52* App consistently crashes, changes times without warning, and won’t provide pricing. Says international airports are closed during the middle of the day. App is not debugged and ready to provide premium services. ### 1/5 — What a joke - $$$$$ *2023-10-17, version 4.0.49* Download if you want to spend 100x more on a private flight vs commercial. ### 1/5 — Unable to sign up *2023-08-15, version 4.0.48* Error on sign up. No wonder they’re struggling financially. ## Most praised reviews (10 highest-rated) ### 5/5 — The ONLY way to travel!❤️ *2023-03-24, version 4.0.34* One of the best business investments I’ve ever made! ### 5/5 — Uber of the air *2021-05-19, version 3.5.3* Perfect for all your private flight needs ### 5/5 — Flexibility, Modern, Elegant and value *2021-03-27, version 3.5.0* An incredible platform and membership service for private flights on demand. The whole company is wonderful and the app is well designed. ### 5/5 — Great 1st trip *2021-03-07, version 3.4.20* Customer service like the old days!! ### 5/5 — Or too easy *2020-10-26, version 3.4.11* I am having trouble booking ### 5/5 — John Cline *2020-10-18, version 3.4.9* All good always!! Alyssa is great!! ### 5/5 — The real deal *2020-10-08, version 3.4.8* Been through a few private/semi-private travel programs. Hot flights, hot deals, token travel, shared flights, WhatsApp groups and more. Wheels Up is the real deal and allows you to travel private for a fu@knig fraction of the price you’d normally pay. Anyways, join or don’t join. If you don’t there’s more deals for me! Btw, we’ve already booked a place in Tahoe through their “hot nights” and it was about 25% of market cost. Legit. ### 5/5 — Able to check out everything before signing up *2020-08-26, version 3.4.4* There was a little hiccup but was quickly resolved by the local rep. I was able to play with the app and saw all pricing before I sign up. I am really happy about that part of the app. My local rep is pretty cool too. Not pushy and able to answer my millions of questions. I am very likely to sign up. It will have lots of values during this crazy pandemic time. ### 5/5 — Greatest Flight We Have Ever Taken *2020-08-08, version 3.4.1* We are new Wheels Up members this year, and couldn’t be happier with our decision. We flew from Atlanta to Lake Tahoe on July 4th on an upgraded G150, which was a treat in itself. Talk about quiet and ultrasmooth luxury! Add the total professionalism of the extraordinarily considerate crew, the hassle-free convenience of leaving from a regional executive airport 12 miles from our home (with no crowded security lines), hopping right on our plane and landing at another executive airport near our destination (with no baggage claim crowd or wait). Wheels Up is so reliable, safe, luxurious and efficient, it really does spoil you for any lesser travel experience. ### 5/5 — Review *2020-06-28, version 3.4.0* Easy to use. All info at my fingertips and keeps me up to date on any flight changes --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*