# Wheels2U — user reviews > 18 indexed App Store user reviews of Wheels2U by Via Transportation, Inc., rated 4.80/5 from 615 ratings. - Source: https://appshunter.io/ios/app/wheels2u/id1474542802/reviews - App overview in markdown: https://appshunter.io/ios/app/wheels2u/id1474542802.md - Rating breakdown: 5★ 568 · 4★ 23 · 3★ 8 · 2★ 2 · 1★ 14 ## What do users think of Wheels2U? Overall sentiment: mixed **Pros** - 💰 Nice price - 👍 Convenient for commuting - ✨ Clean and safe rides - 🚗 Professional drivers - 👍 Great service for community - 👍 Great for getting to train - 👍 Clean vehicle and smooth ride - 👍 Convenient way to get transit - 👍 Eliminates carpooling and parking fees - 👍 Allows for responsible drinking **Cons** - ⏳ Busy and hard to find rides - ⏳ Long wait times for pickup - ⏳ Slow arrival at destination - ⏰ Inconvenient weekend service times - ⏳ Long travel times (1hr+) - 💸 Charged without receiving ride - 💸 $2 fee for cancellations due to high demand - 🚌 Wish for more buses and faster arrival - ⏳ Daughter late for school due to bus delays - ⏳ Impossible to book evening rides - 🗺️ Limited coverage area - 🗺️ Useless for West Norwalk residents - 🗺️ Cannot be dropped off out of zone - ⏳ Terrible pickup algorithm (20+ min waits) - 🗺️ Limited residential coverage **Commonly reported bugs** - Charged after ride cancellation - System tells users to take the bus **Most requested features** - Change weekend service times back - More buses and faster arrival - Better evening service ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad Service *2026-08-04* Any time I try to schedule a ride it keeps saying try again or cant find a ride. Such a shame because this would be such a great idea if it worked ### 1/5 — This is a scam *2026-07-27* within seconds of booking a ride, I got a message that I was being charged a no show fee and that the driver had departed ### 1/5 — Bad service *2026-06-10* No guaranteed ride. Why even provide this service when you don’t even know that you’re actually gonna get a ride or not. Also, the wait is insane 25-30 minutes sometimes even more because drivers like to stop and sit at random locations…. on weekdays the service supposedly starts at 7am but whenever I do request one at that time it’s extremely hard to find a ride. Make a change get more vans/buses or something because this is outrageous. ### 1/5 — Inconvenient Now *2026-03-07* I used to love this service, as I always used it to go to work or head home. But ever since they changed the times during the weekend, I literally have no use for it anymore. I don’t understand why service starts at 7 during the weekday, but 1 during the weekends! Me and a lot of people I know who use this service are very upset about it. Please change it back!!! ### 1/5 — Useless if you live/work in West Norwalk. *2020-02-20* The coverage area is only useful for those going to places in South/East Norwalk or Merritt 7. You can’t even get dropped off in an out of zone area. App looks nice. Buses look neat. ### 1/5 — Terrible pick up algorithm *2019-11-08* Expect to wait 20+ minutes for a shuttle that is just down the block with nobody on it. Terrible optimization on their pickup algorithm ### 2/5 — Do better Norwalk *2026-01-28* The system is set up to either make you wait for 30 +mins or tells you to take the bus? Also the app is ran by Norwalk Transit It Takes you 1hour + to get anymore not including the way back We pay for an app to be told that our options don’t matter?!! ### 2/5 — Limited coverage *2019-08-29* With the limited coverage, this seems more like a shuttle bus from the Meritt 7 and a few surrounding offices. The app looks real nice, but the service is useless to me, based on the lack of residential coverage. ### 3/5 — Somewhat disappointing *2026-05-08* Usually busy and hard to find rides and when there are some available it’s rare that you’re able to get picked up right away. I’ve had very few good fast rides but even when I was the only passenger it took some time to arrive at my destination. Though the price is nice. ### 3/5 — Charged without receiving ride *2025-02-13* The app is great for transportation, but I’ve noticed extra charges when requesting a ride. If a ride gets canceled due to high demand, I’m still charged a $2 fee. This is frustrating, especially when the cancellation isn’t my fault. ## Most praised reviews (8 highest-rated) ### 5/5 — Commuter to nyc *2025-06-26* Very convenient , clean and safe ### 5/5 — Great Ride Great service *2025-03-27* Driver was professional and drives very well. ### 5/5 — Great service *2024-09-09* What a great service for the community!!! ### 5/5 — Great and convenient services *2024-05-20* I had an amazing experience riding Wheels2 U. Clean vehicle and smooth ride in the Norwalk area. I would recommend it completely. ### 5/5 — Convenient way to get transit *2023-11-27* Great way to not pay the high Uber prices and still be able to get around Norwalk. ### 5/5 — Great Service! *2019-08-29* So happy that this service now has its own app! I use it to get to downtown almost every weekend with large groups of people. It eliminates trying to carpool and paying for parking. You also don’t have to feel bad about drinking that second drink! Cheers Wheels2u! ### 4/5 — Rider *2024-11-20* I just wish they had more buses and the buses came faster. There are times when my daughter is late for school because the bus takes too long to pick her up. ### 3/5 — When it’s good… *2024-08-27* When is good , it’s really good. Well priced way to commute to the train, nice drivers etc. For me, they need better service in the evening. Only one driver to Westport after 8 and usually impossible to book. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*