# Wheely — user reviews > 220 indexed App Store user reviews of Wheely by Wheely Technologies Ltd., rated 4.90/5 from 2,475 ratings. - Source: https://appshunter.io/ios/app/wheely/id380732645/reviews - App overview in markdown: https://appshunter.io/ios/app/wheely/id380732645.md - Rating breakdown: 5★ 2,404 · 4★ 39 · 3★ 7 · 2★ 5 · 1★ 20 ## What do users think of Wheely? Overall sentiment: positive **Pros** - 🚀 Reliable service - 👍 Excellent drivers - 🚗 Comfortable, clean cars - 💯 Consistent high-quality experience - ⏱️ Punctual and on-time - 🤵 Professional and courteous staff - 🌟 Premium, luxury service **Cons** - 🚨 Unreliable bookings and cancellations - 💰 Overpriced compared to alternatives - 🔍 Lack of transparency in pricing - 🚫 Limited coverage in some areas - 🤖 Poor customer service and communication **Commonly reported bugs** - App crashes and freezes - Inaccurate booking information and charges **Most requested features** - Ability to schedule recurring/multi-day bookings - Real-time flight tracking integration - In-app chat with drivers - Improved map accuracy and coverage ## Newest reviews (14 of 220) ### 5/5 — Perfect chauffeur service *2026-02-03, version 10.6.13* The perfect and luxurious chauffeur service ### 5/5 — Absolutely fantastic *2026-01-30, version 10.6.13* 1000 percent satisfaction with never getting disappointed ### 5/5 — Patricia *2026-01-28, version 10.6.13* Amazing service ### 5/5 — Best chauffeur service *2026-01-18, version 10.6.13* Most reliable, convenient, safe and seamless chauffeur service! Highly recommend! ### 5/5 — Excellent service *2025-12-29, version 10.6.13* Excellent experience every time I use Wheely for airport pick ups. The app is very smooth and the drivers are very professional. ### 5/5 — Toujours au top *2025-11-30, version 10.6.12* rien à dire ### 5/5 — Always second to none *2025-11-13, version 10.6.10* A service very much appreciated. Thank you ### 5/5 — Reliable *2025-10-20, version 10.6.8* Always on time, always excellent clean cars, drivers always polite. ### 5/5 — Timeless Elegance, Flawlessly Executed *2025-09-29, version 10.6.7* I am delighted to award Wheely a distinguished 5-star rating for their exceptional service. Their unwavering professionalism and refined attention to detail create an atmosphere of true luxury. The Wheely app is elegantly designed, offering seamless functionality and a sophisticated user experience that elevates every journey. For those who value exquisite transportation, Wheely delivers an impeccable standard of excellence. Thank you for consistently surpassing expectations. ### 5/5 — Wow *2025-09-13, version 10.6.6* No complaints. Service is amazing, and customer service help is just as good ### 5/5 — Mr *2025-08-15, version 10.6.5* Great service , very nice and clean new S Mercedes, very professional driver ### 5/5 — Exceptional application *2025-08-13, version 10.6.4* Trusted professional drivers with very accurate timing ### 5/5 — The Mangan Family *2025-06-30, version 10.6.0* 5⭐️ black car service Drivers; proper, kind, professional. App is fantastic; tracks flight information for passenger pick up to adjust for delays provides drivers name and contact info for correspondence if need be..very pleased and looking forward to continued long term service with Wheely while in UK ### 5/5 — Very impressive service! *2025-05-29, version 10.5.28* Lovely excellent service! Thank you! ## Most critical reviews (10 lowest-rated) ### 1/5 — My review has disappeared! *2026-06-21, version 10.6.19* I wrote a review a year ago and it’s not there! Basically they treat their drivers like dogs and nobody works for them because they like just because have to pay for car running costs. They enforce drivers to wear their ridiculous brand accessaries to try to give the impression like it’s their cars and drivers. They are nothing more uber drivers in suit. Just go to local smaller chauffeur companies. ### 1/5 — Urgent Concern Regarding Labor Rights Violations at Wheely *2026-05-10, version 10.6.17* Urgent Concern Regarding Labor Rights Violations at Wheely ### 1/5 — Logging in *2026-01-20, version 10.6.13* New customer - sign up tells me I’ve logged in too many times. Impossible - new account - never logged in before. ### 1/5 — Very disappointing experience *2026-01-01, version 10.6.13* I have been using Wheely for quite some time and was always very satisfied with the service. I chose Wheely specifically because it presents itself as a premium, luxury platform. Unfortunately, today I had a shocking experience with one of the drivers. While my French bulldog was about to enter the car, the driver suddenly closed the door and refused to let her in. Even worse, my dog’s head was still between the door and the car when he closed it, causing her pain and distress. This was extremely upsetting to witness and completely unacceptable. Regardless of any pet policy, this is a serious safety issue and shows a lack of basic awareness and proper training. This incident does not reflect the luxury service Wheely advertises. I hope the company takes this feedback seriously and improves driver training and accountability. ### 1/5 — Too latte *2025-10-30, version 10.6.8* Taking so long to car come at busy time ### 1/5 — Wheely c’est fini ! *2025-06-22, version 10.5.29* Un service qui se dégrade de plus en plus. Des courses qui ne sont pas honorés ; annulés au dernier moment. Un service client qui ne sert à rien …. S’en est terminé pour moi. Je passe à une autre plateforme. ### 1/5 — سي جداً *2024-12-27, version 10.5.22* اذ حجزت ودفعت، تصلك قبل الرحلة بيوم رسالةك انه سيطبق عليك رسوم اضافيه ووضحت لهم ان المبلغ مدفوع ولايحق لكم خصم اي مبالغ اخرى وعند وصولي للمطار وردني بريد إلكتروني بانه تم الغاء الرحلة لعدم توفر رصيد اضافي علماً بان المبالغ مدفوعه من السابق .. علماً بان سعرهم اغلى من التاكسي بثلاث مرات .. ارجو الحظر منهم فهم نصابين ### 1/5 — Unreliable on time *2024-09-19, version 10.5.15* I’ve been a loyal customer for many years, but I’m disappointed with recent experiences. Twice in the last few days, the cars I booked arrived significantly delayed, disrupting my schedule. It’s frustrating to see this lack of reliability. I hope management takes steps to address these issues. ### 1/5 — Watch out! *2024-07-17, version 10.5.10* Be careful of this app. They charged me £90 as a “hold” on my credit card immediately after registering and before I even looked at, let alone actually even made, a booking. Then they say it is just a hold and will be released after 5 days! Avoid this con ### 1/5 — Absolute frauds *2024-06-20, version 10.5.6* Booked with their promise of arriving on time. “Driver will be 15 minutes late” actually he was 40 mins away when they said that. Then cancelled stranding us and costing me 100s of pounds. Don’t book these frauds. Oh and they offered zero other than a pathetic “sorry he’s on his way”. ## Most praised reviews (10 highest-rated) ### 5/5 — Surprise *2026-08-04, version 10.6.23* I was lucky to get an BMW i7 specced higher than a Mercedes S Class but on their Business platform. I prefer the new BMW 7s to Mercedes anyway because they’re much more comfortable and the cars have much more! Thank you ### 5/5 — Chauffeurs privés *2026-08-01, version 10.6.22* Ils sont excellents ### 5/5 — Great Chauffeur Company *2026-07-23, version 10.6.21* Many thanks for returning my boyfriend’s phone—I’m truly grateful to the chofer for the effort in bringing it back, and the service was excellent. The car was spotless, the chofer was smartly dressed, and he was so attentive during the pickup with a smile on his face. He even helped my boyfriend into the car because of his broken leg. Both of us are very grateful—I’ll happily use your service again and recommend you to others. Thank you so much. ### 5/5 — Wheely is 1 *2026-07-09, version 10.6.20* Easily the most premium ride share app you can find anywhere truly a first class experience ### 5/5 — Best Car Service App for NYC *2026-05-16, version 10.6.17* We found Wheely almost by accident and now believe it is The Best car service in NYC ### 5/5 — Great way to get transport in London *2026-05-13, version 10.6.17* Used them twice and was extremely satisfied. Their drivers are professional and we enjoyed our smooth ride. We will be using it again when we come back to London ### 5/5 — So convenient *2026-05-11, version 10.6.17* Eons better than uber vip. Need this in miami and LA ### 5/5 — Outstanding *2026-03-08, version 10.6.14* Superb chauffeur service. Highly recommended. Punctual and great drivers. Also excellent customer service. ### 5/5 — We need Wheely in Brussels *2026-02-11, version 10.6.13* Wheely is fantastic in Dubai and London but please ! Put somes drivers in Brussels ! This city need a service more good than Uber like you. ### 5/5 — Good customer experience *2026-02-03, version 10.6.13* New customer / had some issues signing up. Excellent dev team resolved the issue within days. Clearly a company that is focussed on customer experience and react immediately. Can’t fault them. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*