# White Castle Online Ordering — user reviews > 2,408 indexed App Store user reviews of White Castle Online Ordering by White Castle Management Co., rated 3.83/5 from 18,418 ratings. - Source: https://appshunter.io/ios/app/white-castle-online-ordering/id522084239/reviews - App overview in markdown: https://appshunter.io/ios/app/white-castle-online-ordering/id522084239.md - Rating breakdown: 5★ 9,327 · 4★ 1,247 · 3★ 1,124 · 2★ 1,078 · 1★ 2,746 ## What do users think of White Castle Online Ordering? Overall sentiment: neutral **Pros** - 🚀 Quick and easy ordering - 👍 Very easy to use - 👍 Great food - 👍 User friendly - 👍 Convenient - 👍 Awesome service - 👍 Makes life so easy - 👍 Good app so far - 👍 Great sliders - 👍 Love the pick up app - 👍 Easy ordering - 👍 Great for ordering **Cons** - 🐛 UX could improve - 🐛 App text size issues - 🐛 Lags - 🐛 Not user friendly - 🐛 Needs an update - 🐛 Usable but kinda blocky - 🐛 A little clunky and slow - 🐛 Glitches and no rewards - 🐛 Compatibility issues - 🐛 Slow and buffers - 🐛 Barely works - 🐛 Missing items - 🐛 Needs an bug/browse update - 🐛 Lost birthday reward - 🐛 Complicated, slow - 🐛 Slow - 🐛 Good but slow - 🐛 App crash so much - 🐛 Needs more details - 🐛 Very clunky UI - 🐛 Hard to use - 🐛 Dysfunctional App - 🐛 App doesn't work - 🐛 Slow and hard to navigate - 🐛 Losing coupons - 🐛 Ketchup error - 🐛 So hard to navigate - 🐛 Takes the order and the money, even if the store isn't open for pickup - 🐛 One of the worst apps ever - 🐛 Doesn't send everything you choose to the store - 🐛 You need to include **Commonly reported bugs** - App crashes - Can't use Apple Pay - Order not showing up in system - Coupon redemption issues - Customization issues **Most requested features** - Need more in app specials - More details in app - Include ketchup and mustard options - Add ability to pull up orders - List prices in menu ## Newest reviews (10 of 2,408) ### 2/5 — Never get free items *2026-08-30, version 3.2.31* It’s a decent app but I rarely get a free item. I spend a lot here but don’t get free stuff we like ### 2/5 — Shows items but not price *2026-08-30, version 3.2.31* You can pick your items. But don’t know the price until they are in the cart. And it’s not a option to pay online with a White Castle gift card ### 2/5 — Functionality *2026-08-29, version 3.2.31* I have no problems with White Castle. However, this app needs some work. The ordering process is not very straightforward, and the app keeps crashing. Also, there should be an option to add your coupons at checkout, instead of having to apply them from the “My Rewards” separately. ### 2/5 — It works but difficult to use and poorly designed *2026-08-29, version 3.2.31* They really need to make this app more user friendly and easier to navigate and understand. It’s glitchy and just not well thought out from a design and user friendliness standpoint. Compared to other fast food chains apps this is by far the worst one to use. I don’t care if it looks fancy with graphics and pictures but I want it easy to know what you’re getting exactly when trying to customize your order. It takes a while to get used to it and even then once you think you’ve figured it out it may or may not be how you wanted. The app has been like this for a long time so I doubt they’ll redesign it but one can only wish. I think it would get more people to go to White Castle if they were able to easily order food from the app and just pull up to get it. It shouldn’t be this difficult to use and be this poorly designed. I like getting the food at White Castle but I sometimes decide to get food elsewhere because I don’t feel like messing with the app for 10+ minutes to get my order put together exactly how I want. I like to customize and add stuff to my order in ways that it’s too difficult to try and do at a speaker. I also like getting the points, discounts and rewards the app gives at times. Anyways, get your stuff together White Castle and redesign the app completely and make it up to a standard like Taco Bell, Wendy’s, McDonald’s etc. I know it costs money to have an app made but it would easily pay off because of the extra people willing to use it and make an order on it. Maybe they’ll read my review and use the suggestions I mentioned but if not I guess people will have to continue using this poorly designed app. It just doesn’t make sense why it’s so bad for a fast food chain like this. I’ve seen better designed apps put out by privately owned restaurants and fast food chains with only a few stores. If they can do it I know White Castle could easily do the same thing. ### 4/5 — Great for special orders *2026-08-29, version 3.2.31* Lost a star because you can only chose “your castle” it takes a few more steps to change stores. Should be an option to select store. I order from different stores and this is aggravating ### 3/5 — Kirk *2026-08-28, version 3.2.31* Burgers were cold. ### 4/5 — Great, easy to use app! *2026-08-28, version 3.2.31* The app is great! It’s laid out very intuitively making it super easy to use! My on neg is on the speed. That’s why I gave it a 4 rather than 5. The lag time nearly every selection press takes longer than I feel it should. Especially after I paid with Apple Pay. I was sitting there wondering if it went through and if I should try again. There should be some sort of visual cue that it is processing so the user doesn’t try again potentially creating an error or submitting it twice. I’ve been a software quality assurance analyst for roughly 30 years now so I speak from a little experience. lol Thanks for considering! ### 3/5 — Kind of clunky *2026-08-28, version 3.2.31* Lots of steps to have to go through to order things some of it is unnecessary unless it’s saving it for the next time you order with it ### 5/5 — Unique app *2026-08-28, version 3.2.31* App is cool ### 1/5 — App is terrible *2026-08-27, version 3.2.31* I have trouble every time I’ve tried to use this app . Select store and I’ll do it a million times and can’t get past that . Once I was lucky enough to do that , ordered food and made a mistake ..went to correct it ..and can’t do that either ..it’s almost like you don’t want online orders !! I would imagine it requires someone to watch a computer and send those orders up front with an already busy staff . ## Most critical reviews (10 lowest-rated) ### 1/5 — Outdated and horrendous *2026-08-31, version 3.2.31* I got my order in but the inability to use a guest login to check is absurd ### 1/5 — Sucks *2026-08-30, version 3.2.31* The worst. ### 1/5 — Worst app *2026-08-30, version 3.2.31* No initial way to get a refund if order from wrong location. And when I changed my location and made a new order, my checkout screen brought up the other location. I’m still working on getting ahold of White Castle for a refund, going on 30 mins after my purchase ### 1/5 — Drivers suck *2026-08-30, version 3.2.31* My wait time keeps going up as I watched 4 different drivers accept the order. It will not give me the option to cancel the order that I don’t even want at this point. Over 1 hour and it’s not even picked up yet ### 1/5 — App stinks *2026-08-29, version 3.2.31* How many times do I order for dine in and it’s locked and the drive thru is packed. By the time I get to windy my food is cold and my drink is watered down. The store should not take a dine in if they are locked down. It’s a consistent experience across the country ### 1/5 — Horrible *2026-08-29, version 3.2.31* Doesn’t work correctly very frustrating ### 1/5 — Great *2026-08-29, version 3.2.31* Easy interface to use ### 1/5 — Slow and hard to use *2026-08-28, version 3.2.31* The app runs super slow and I hate that I have to add the food to my bad to see what the prices of everything are. ### 1/5 — Poor app *2026-08-28, version 3.2.31* It has ordered double items. ### 1/5 — Failure of an App! *2026-08-28, version 3.2.31* This app does NOT work! For 3 weeks I’ve tried to use it, update it, then uninstalled it, updated iOS, and still nothing. Highly buggy and it cannot be used unless you have an hour of time to order something that you can get at the counter down the block! Sucks! ## Most praised reviews (10 highest-rated) ### 5/5 — Great customer service and fresh patties *2026-08-30, version 3.2.31* The burgers were fresh and everyone you come in contact with greets you with a smile. ### 5/5 — White Castle app *2026-08-30, version 3.2.31* It’s fast and easy ### 5/5 — Good thanks *2026-08-30, version 3.2.31* 👍🏿 ### 5/5 — Quick & Easy *2026-08-30, version 3.2.31* The app is quick and easy to use ### 5/5 — Easy App to Use *2026-08-30, version 3.2.31* Found the App easy to use for ordering 100 burgers with lots of options ### 5/5 — Pickup *2026-08-30, version 3.2.31* Great ### 5/5 — Awesome Sauce!!! *2026-08-29, version 3.2.31* Thank you all!!! ### 5/5 — WC online *2026-08-29, version 3.2.31* Excellent ### 5/5 — It’s so so *2026-08-28, version 3.2.31* Freezes and lags. Also doesn’t have a pick up now always sets pick up orders 10 mins ahead from when you place. But I do like how I can choose to pay there and use cash vs using my card online. ### 5/5 — Ok *2026-08-28, version 3.2.31* 2nd time special locked me out when I had to change locations --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*