# White Rhino Coffee — user reviews

> 21 indexed App Store user reviews of White Rhino Coffee by White Rhino Coffee, LLC, rated 4.75/5 from 512 ratings.

- Source: https://appshunter.io/ios/app/white-rhino-coffee/id1503209885/reviews
- App overview in markdown: https://appshunter.io/ios/app/white-rhino-coffee/id1503209885.md
- Rating breakdown: 5★ 460 · 4★ 17 · 3★ 11 · 2★ 6 · 1★ 18

## What do users think of White Rhino Coffee?

Overall sentiment: negative

**Pros**

- ☕ Great coffees
- 😊 Friendly staff
- 🚀 Quick and snappy new app
- 👍 Convenient and easy to use

**Cons**

- ❌ Rewards don't always work
- 💳 Payment issues
- 🤔 Not user-friendly
- 🐛 App freezing/crashing
- 🛒 Ordering problems
- 💸 High prices

**Commonly reported bugs**

- Rewards not applying
- Missing 'Apply Available Offers' button
- Setup/payment too many steps
- Error codes upon submission
- Cart items deleted after error
- Card not saving
- App freezing
- Cannot load gift cards
- Login issues
- Add card button does nothing
- Menu/selection not loading

**Most requested features**

- Apple Pay option
- Option to apply rewards/deals
- Notification when order is ready
- Ability to load gift cards
- Display all food items
- Improved UI/UX

## Newest reviews (1 of 21)

### 1/5 — Needs an update!

*2021-01-26*

This app needs a major update. Your rewards your earned do not show up when you checkout to redeem and the taco Tuesday reward is not showing on the app. Also, I try to add a card to payment methods and when you tap on add card it does nothing.

## Most critical reviews (10 lowest-rated)

### 1/5 — Rewards Don’t Always Work

*2025-10-31*

The app has a promotion going for $2 off a seasonal drink. It said to simply select an option to apply the points. I never got that option and accidentally purchased the order when I was trying to see the option to apply the deal (and I never saw an option to apply any deal). The offers have not always worked on the app. Shame because I love this shop.

### 1/5 — Not user friendly

*2024-11-20*

Setup took up my entire morning. Thanks. Sarcastically.  The setup and payment are wayyy too many steps for an app in 2024.

### 1/5 — Hassle

*2023-08-04*

App is a hassle I hate it

### 1/5 — New update but still does not work

*2023-05-25*

New update today, app still does not work

### 1/5 — Can’t order via app

*2023-05-02*

It says you can but won’t allow any menus or selection to come up. Plus, price at this place is way too much now. $7 for a latte? No thanks…

### 1/5 — Pooped itself

*2023-04-02*

I set up a new account, punched in the order, submitted it…and it immediately dumped an error code. Upon accepting the error code, it deleted all 10+ items we had in our cart. Ok - guess we’ll eat somewhere else! Deleting.

### 1/5 — Useless app

*2022-10-02*

This app is really useless. First of all the employees at the shop do not even scan the qr code in the app, they just input your phone number manually. Second, most features in the app don’t work…load a payment method, add feedback, the order function, promotions tab, etc. Honestly the owner needs to just delete this thing all together if this is how poorly it’s going to be utilized.

The coffee store is great but this app is an embarrassment.

### 1/5 — Needs an update

*2022-07-20*

I loved using this app but it currently keeps freezing up. This badly needs an update.

### 1/5 — Needs Updating

*2022-07-05*

I love White Rhino, but the app doesn’t allow you to load a gift card.

### 1/5 — Awful

*2022-06-28*

Doesn’t allow me to log in.

## Most praised reviews (10 highest-rated)

### 5/5 — Great coffees

*2024-10-11*

Always a great cup of coffee, friendly service. No complaints.

### 5/5 — Downtown Gem

*2023-10-03*

Open early and friendly staff. Try the Honduras coffee.

### 5/5 — Best coffee and food in town

*2023-09-25*

Also awesome service by the friendliest staff ever ❤️

### 5/5 — New app is quick and snappy

*2023-05-24*

This new app is definitely quick and snappy with some wonderful photos detailing all the awesome beverages and food items.

### 5/5 — great app!

*2021-07-18*

really convenient and easy to use!!

### 3/5 — Needs ApplePay

*2025-11-17*

Needs an option for Apple Pay so I don’t have to store my card info in the app

### 3/5 — Can’t use rewards

*2025-08-03*

I love the White Rhino Coffee shop but the app is disappointing. I have enough loyalty points but the “Apply Available Offers” on the order summary screen is missing.

### 3/5 — Obviously improvement

*2023-05-27*

This app needs to tell you when your order is ready. The points also didn’t work in store

### 2/5 — To many form fills

*2024-03-31*

Difficult to place order due to requirements to create account. Adding payment method is a pain no easy login with Apple or Apple Pay options

### 2/5 — Has gotten worse recently

*2022-10-08*

Now you have to manually input your card every time you buy something in the app, and they no longer accept apple pay in the app. Also the app has never had all of the food items for some reason and the ui / ux could use ALLOT of work.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*