# White Rock Coffee Official — user reviews > 17 indexed App Store user reviews of White Rock Coffee Official by WR COFFEE, INC., rated 4.80/5 from 434 ratings. - Source: https://appshunter.io/ios/app/white-rock-coffee-official/id6473000843/reviews - App overview in markdown: https://appshunter.io/ios/app/white-rock-coffee-official/id6473000843.md - Rating breakdown: 5★ 404 · 4★ 11 · 3★ 9 · 2★ 3 · 1★ 7 ## What do users think of White Rock Coffee Official? Overall sentiment: mixed **Pros** - 👍 Friendly staff - 👍 Impressed with online ordering - 👍 Great local coffee - 👍 Convenient ordering ahead - 👍 Good blessed coffee - 👍 Enjoyed returning to location - 👍 Friendlier than Starbucks - 👍 Better price than Starbucks **Cons** - 🐛 Lost reward points after update - 🐛 Loyalty rewards deleted after upgrade - 🐛 No payment system - 🐛 Gift card purchasing broken - 🐛 App is useless without payment - 🐛 Locations screen freezes - 🐛 App doesn't differentiate locations - 🐛 Order processed without checkout screen - 🐛 Tip automatically added - 🐛 Dishonest tipping practice - 🐛 Loyalty rewards not working on coffee - 🐛 Cannot redeem rewards on mobile orders - 🐛 Previous toast tab order process better - 🐛 Removed Apple Pay - 🐛 Cannot use stored information efficiently - 🐛 Difficult to navigate menu - 🐛 Need more sorting options **Commonly reported bugs** - Lost all reward points after update - Stored beans deleted after app upgrade - No payment system available - Gift card purchasing is broken - Locations screen freezes - App doesn't differentiate between two Lakewood locations - Order processed without going to checkout screen after sign-in - Tip automatically added without user consent - Loyalty rewards won't apply to coffee drinks - Cannot redeem rewards for mobile orders - New loyalty points not redeemable via app **Most requested features** - Bring back lost beans/reward points - Add a search tool for the menu - Implement a search option bar for coffee - Bring back Apple Pay ## Most critical reviews (10 lowest-rated) ### 1/5 — Reward points *2026-05-02* Updated the app and lost all my reward points! Looks like they switched to toast and wiped out my bean rewards! ### 1/5 — Broken app *2026-01-21* No payment system and the gift card purchasing is broken. Basically useless. ### 1/5 — App has bugs *2025-06-13* The locations screen freezes and you have to close out the app to get it to work again. Also the app doesn't really differentiate the two Lakewood locations, so be careful! It's easier to just use their website on your browser. ### 1/5 — Doesn’t integrate well *2024-05-06* Can’t use my stored information on my phone to place order efficiently. I find it very difficult to navigate the menu. Need more sorting options or at least a search tool. ### 2/5 — Ok *2024-07-11* Previous toast tab order process > this app ### 3/5 — App is fine but it defaults to tipping *2024-09-21* I added to order and the app asked me to sign in. When I signed in, the order processed (without taking me to a check out screen), and I notice that a tip had automatically been added without ever giving me the option. This is a dishonest practice. ### 3/5 — Need a search option *2024-05-03* Love that there's an app finally! Need a search option bar for the coffee so don't have to scroll ### 4/5 — New update doesn’t let you redeem rewards *2024-07-31* I love the app and WRC but It says new loyalty points but this update won’t let you redeem them for mobile orders. It used to pop up in the check out tab now there’s nothing. When I click the reward straight from the loyalty section it just says start order to redeem but that doesn’t work either. How are you supposed to redeem? ### 5/5 — April 2026 Update - loyalty rewards deleted *2026-04-29* I got the app upgrade and it removed all my stored beans (the loyalty program). I think I had like 25,000 or something (yes I’m a hoarder, don’t judge me). Now I’ve upgraded my app and they’re gone. Please bring my beans home. They’re alone and scared. Beans, if you’re reading this…I’ll always love you. ### 5/5 — Staff is Amazing *2025-12-17* Super friendly staff. Always like coming to this place. ## Most praised reviews (7 highest-rated) ### 5/5 — Nice *2025-10-29* First time using the online ordering function through the app, was pretty impressed! ### 5/5 — The best *2025-02-21* Thank goodness for people like White Rock - good blessed coffee expressed! Well done WR! ### 5/5 — App *2024-08-13* Great local coffee just got even better with the convenience of ordering ahead with the new mobile app. Not to mention new rewards program as well ### 5/5 — Loyalty program *2024-08-06* Love this place but for some reason my loyalty rewards won’t work on coffee drinks anymore. I can still use the pre packaged coffee reward, but when I try to order a medium iced coffee the red “apply offers” tab won’t show up at checkout ### 5/5 — Review Preston Hollow *2024-07-15* Have been a regular customer for three years now, and have always been treated exceedingly well at this location, regardless of who was working that day. Well done! ### 5/5 — Why did you get rid of Apple Pay? *2024-06-21* This app is ok. I feel like the menu is great but I hate storing my credit cards on apps. Get Apple Pay back and I’ll buy more product. ### 5/5 — Returning customer *2024-06-08* I went back to my WR Coffee location on Abrams and Mockingbird today. Decided to run in and get some Breakfast. What a treat. The Ham and Cheese Croissant was bigger and much better than Star Bucks. I also got a Bagel and Cream Cheese which was also very good but not as good as Einstein across the street but not bad. Coffee was great. I really enjoyed returning and I’m going to be a regular going forward. May still get my bagels from Einstein’s. Why don’t you offer a drive up option for Einstein’s? Would benefit you both and also your customer. Anyway, I’m glad to be back and much friendlier than Starbucks and not to give you any ideas, a much better price. Thanks for being in my neighborhood. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*