# WhiteFlag: Mental Health Help — user reviews > 121 indexed App Store user reviews of WhiteFlag by WhiteFlag App, Inc., rated 4.30/5 from 366 ratings. - Source: https://appshunter.io/ios/app/whiteflag-mental-health-help/id1514181614/reviews - App overview in markdown: https://appshunter.io/ios/app/whiteflag-mental-health-help/id1514181614.md - Rating breakdown: 5★ 280 · 4★ 18 · 3★ 11 · 2★ 13 · 1★ 44 ## What do users think of WhiteFlag? Overall sentiment: mixed **Pros** - 💡 Innovative concept for mental health support - 👍 Ability to connect with others experiencing similar issues - 🚀 Instant help available when needed - 🤝 Opportunity to support others in need **Cons** - 🐛 Frequent app crashes and technical issues - 🔒 Lack of moderation and safety features - 📝 Difficulty signing up and verifying accounts - 💬 Inconsistent messaging functionality **Commonly reported bugs** - App crashes during registration process - Messages not loading or sending properly - Repeated log-outs and loss of conversation history - Compatibility issues on certain devices **Most requested features** - Add option to filter by specific mental health issues - Implement push notifications for new messages - Provide in-app crisis support and escalation options - Allow users to share social media profiles ## Newest reviews (10 of 121) ### 2/5 — new member *2025-06-08, version 1.2.531* i tried to make an acc and once i was able to verify my number and make a username, it says the username existed. that’s fine except it won’t let me pick another username. as i kept trying to enter my number, it kept saying username already exist. ### 2/5 — Good idea, but impossible to use. *2025-05-07, version 1.2.531* Wasn’t able to sign up due to an “authentication error”. The link to their support team isn’t a full email address, so no luck there. The website then says to contact support through the app AFTER you sign up. Impossible to use or get help. ### 2/5 — Not worth the time *2025-04-28, version 1.2.531* It has potential but this is not going to help you if you’re spiraling in the moment. No one is going to reach out to you. You can’t share what you’re struggling with. They make you pick general issues from a list with no details and expect strangers to reach out. I reached out to one other person who hadn’t had any contact in 7 days of waiting. ### 2/5 — Just a literal white screen *2024-10-31, version 1.2.530* Thought I’d try this when I felt horrible. Just a blank white screen. Had the app for months, finally decided to try it out. Taking this as the sign I need. ### 3/5 — Screen recording is counterintuitive for an anonymous app *2024-10-19, version 1.2.530* The work around to fix the white screen problem works but encouraging people to turn on screen recording for anonymous peer to peer mental health support seems kinda antithetical to the anonymous part. Hopefully a better fix is found soon. ### 3/5 — Can not get past verification *2024-08-27, version 1.2.530* I absolutely love the idea of this because being broke and having mental health problems is horrible. If you want help you need money…kinda hard. Anyways, I have downloaded the app and put my phone number in. Then I have clicked on send message but I am not receiving anything to my number…and yes my phone number is correct. I have hit re-send message many times and still nothing. What do I do because this app sounds very helpful for me. ### 4/5 — Help! *2024-08-01, version 1.2.530* I have done everything I can think of to get this app to work again. Logged off, deleted completely to lose all data, turned phone on and off, redownloaded. Updated phone software, checked if app needed updating and I can accesses everything the app can do, except when I select messages that I can see as there and unread and open them they are blank. If I try to send in the blank page it says to check my connection. I miss who I was talking to. Please help! ### 1/5 — There are predators on here! *2024-04-21, version 1.2.530* I do not feel safe on this app. Some of the men on here are disgusting. The very first person to talk to me, he was nice at first, by the end of our conversation, he could care less about my situation. He was getting more aggressive with his comments. He was hitting on me…in an app that supports mental illness. This is sick. I should have known better. Too many predators and not enough protection from them. ### 3/5 — Notifications are lacking *2023-12-26, version 1.2.524* No app badge notifications. I never know when I have messages. Otherwise a great app and a great tool for reaching others. ### 5/5 — Life saving *2023-12-12, version 1.2.524* Just downloaded this app and it’s already connecting me with a bunch of people to help ## Most critical reviews (10 lowest-rated) ### 1/5 — Not helpful *2026-03-30, version 1.5.0* When having a mental health issue it shouldn’t take a month to get someone to reach out to you then someone that does finally reached out doesn’t care there should be more of a verify the person check because if you keep asking me for you to send me money that’s not what I want ### 1/5 — Zero help with IT issues *2026-03-13, version 1.5.0* I noticed I starting having issues with this app Summer 2025 after maybe 1-2 years of having it. I was able to help talk to quite a few people who were struggling and just needed to talk. Ever since last summer, I have tried to fix the issues myself on my iPhone and iPad, nothing. Error message saying it’s a server issue. Tried contacting White Flag on Instagram, email, their app, anywhere and have received ZERO responses on the issue. I have uninstalled and reinstalled the app multiple times and still nothing, still a server issue. This WAS a good app when I first started using it but now I’m beyond disappointed of the lack of customer service with these IT issues. If White Flag has a solution they’d like to tell me to fix this error, contact me. I’ve sent plenty of messages and emails to you on the issue that you can find. ### 1/5 — Error *2026-03-06, version 1.5.0* Can’t sign in to the app. When I enter my phone number, it tells me I have an account and no other option to login. ### 1/5 — No help from this app *2025-12-17, version 1.5.0* I’m not sure how the developers expect this app to work if it can’t verify your phone number. I have tried both of my numbers to no avail. Hopefully they can get this fixed… ### 1/5 — Can’t even register *2025-10-29, version 1.4.9* The app is faulty. I put in my phone number and it asked me to choose a username. My preferred username was already taken. It wouldn’t let me select another one. Went back to the registration page and now it gives me an error when I put in my phone number saying the username already exists. Well duh, but you’re not giving me an option to choose another one. Worthless. ### 1/5 — LET DOWN *2025-05-07, version 1.2.531* I have never been let down so fast in my life. I’m already at my worst. I didn’t need my hope taken away again ### 1/5 — Will not authenticate *2025-05-07, version 1.2.531* After countless times of trying to connect, the app will not let me authenticate. Tried several different means of connecting to the internet to verify as well. shame, just saw an Ad of this and it doesn’t work ### 1/5 — Authentication Fail *2025-05-07, version 1.2.531* Wanted to give this a try but the first thing I am faced with is authentication failed when trying to create the account. For people seeking help, this is a huge turn off. (Oh, great! I have the courage to reach out for help. Well dang…roadblock. I’ll just continue to suffer in silence). ### 1/5 — Not reliable *2025-01-07, version 1.2.531* Used it for a while then had to delete. Now when I try to reinstall, it won’t send the verification to my phone. Waste of time ### 1/5 — App won’t open *2024-09-23, version 1.2.530* I tried to use the app today and it will not open. It is just a blank white screen. I have uninstalled and reinstalled and it did nothing to help. ## Most praised reviews (10 highest-rated) ### 5/5 — Emergency issue *2026-07-10, version 1.5.0* It seems like the phone numbers that I give on this app or blurred out and that’s a big problem people that need help. ### 5/5 — Slight issue *2026-04-27, version 1.5.0* I love this app because I get to do my work through it and help others but it’s very frustrating when you don’t get the notifications saying that someone needs help. Other than that, I absolutely love the app and I’m just hoping that this Meijer bug can be fixed. ### 5/5 — Love *2025-06-01, version 1.2.531* I love this app it just signed me out and won’t allow me back in or to even sign in ### 5/5 — Robo caller after *2024-10-18, version 1.2.530* Idk ### 5/5 — Great app! *2024-02-17, version 1.2.527* I love the concept of WhiteFlag! And love the new sign in! ### 5/5 — So far it’s a great app!! *2023-12-31, version 1.2.525* Easy to use and does what it says. It’s like a support meeting on your phone. ### 5/5 — White flag *2023-12-25, version 1.2.524* This app has helped me through a lot of things, and I think it’s gonna help other people as well ### 5/5 — Unlike anything I’ve participated in before *2023-12-24, version 1.2.524* This app allows you to communicate with others in need of support. It’s great to be able to help. ### 5/5 — Help your fellow human *2023-12-15, version 1.2.524* This is the app we needed. ### 5/5 — Amazing! *2023-12-13, version 1.2.524* I absolutely LOVE this app! Not only can I help others in need but I can also receive help when I need it! This app actually pairs you with people who are going through similar things as you are and I LOVE that! I actually feel like I have a support system outside of my husband. I feel like I can really connect with people and even turn these experiences into friendships! I also love how the app is a message only app so you don’t have to have fear if a person will try to call you on the app or anything and it’s amazing for my social anxiety. You also cannot send or receive pictures so you don’t have to worry about getting unsolicited pictures. It’s honestly and amazing app and I will forever be using it and recommending it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*