# Whizz — e-bike rental service — user reviews > 109 indexed App Store user reviews of Whizz by My Device Inc., rated 4.70/5 from 1,156 ratings. - Source: https://appshunter.io/ios/app/whizz-e-bike-rental-service/id1668800684/reviews - App overview in markdown: https://appshunter.io/ios/app/whizz-e-bike-rental-service/id1668800684.md - Rating breakdown: 5★ 1,017 · 4★ 42 · 3★ 25 · 2★ 11 · 1★ 61 ## What do users think of Whizz? Overall sentiment: mixed **Pros** - 👍 Good company - 🚀 Quick and efficient - 🔒 Safe and secure - 💰 Flexible payment options - 🛠️ Great accessories - 🛒 Convenient delivery experience - 💰 Increased earnings **Cons** - 🔋 Battery life issues - 🔍 Poor customer support - 💰 Overcharging and hidden fees - 🛠️ Unreliable bike maintenance **Commonly reported bugs** - Bikes with faulty parts - Unreliable app performance - Inconsistent service quality **Most requested features** - Delivery option - Better communication with customers ## Newest reviews (18 of 109) ### 5/5 — Whizz *2026-07-26, version 2.0.38* Excellent service! The bike was in great condition, the rental process was quick and easy, and the staff were very friendly and helpful. Highly recommend this place. Thank you! ### 5/5 — Flexible and helpful *2026-07-26, version 2.0.38* I was struggling to pay my bike bill due to moving in and needing to provide rent on tight money, Whizz support team is always helpful, supportive and flexible towards their bikers!! ### 5/5 — Tremendo servicio *2026-07-22, version 2.0.38* Lo recomiendo por que tiene un exente servicios al cliente en español y en inglés ### 5/5 — Appreciation *2026-07-20, version 2.0.37* Reliable, easy to use and gets me to everywhere needed. I appreciate them ### 5/5 — Muy experiencia 👏 *2026-07-19, version 2.0.37* Excelente servicio, muy buen atención se los recomiendo 🚲🚲🤍🤍 ### 5/5 — Customers service *2026-07-17, version 2.0.37* They always helpful and they always take the extra need to help you ### 5/5 — Good service for people new to e-bikes *2026-07-14, version 2.0.37* Good service ### 5/5 — Amazing *2026-07-10, version 2.0.37* Ur the best of help anytime I need help with a issue ### 5/5 — Good App *2026-07-10, version 2.0.37* Good app, and has become better within the last year for managing things. ### 5/5 — Whizz Monster *2026-07-10, version 2.0.37* Great service ### 5/5 — Pretty Good *2026-07-09, version 2.0.37* Support is great, although I wanted a new bike, I know that’s basically impossible, so they gave me a used one and it’s ok as long as it rides is good for me, the battery last quite a while, probably around 5 to 6 hours depending on terrain, is very hilly where I do deliveries so that’s more power which means less range, but overall is good, I will see how they approach problems if there’s any. ### 5/5 — Good bike *2026-07-05, version 2.0.35* This app has good bike and good customer service and they have a lot of different options in bike… Thank you WHIZZ ### 5/5 — MONSTER BIKE *2026-07-03, version 2.0.35* Excellent service and repairs ### 5/5 — Amazing *2026-07-02, version 2.0.35* Love the service very fast and lovable great to rent bikes from ### 5/5 — Hello Whizz *2026-05-10, version 2.0.35* New to the e-bike courier scene. This will be my first experience with delivery. I can say as of now, the pricing makes me happy. ### 5/5 — The badest company *2026-05-01, version 2.0.35* Un fixed bikes and damged batteries and steel money ### 5/5 — Great app and business *2026-04-17, version 2.0.33* Love it ### 5/5 — David for Whizz *2026-03-19, version 2.0.31* Man david is best everytime im in need of help he always there blessing me you cant go wrong with whizz ## Most critical reviews (10 lowest-rated) ### 1/5 — Muchos problemas *2026-06-11, version 2.0.35* Muchos problemas en muy corto tiempo a tenido demasiada fallas la bicicleta ### 1/5 — Got to the office after one hour traffic and got told the 59/week plan doesn’t exist in Washington *2026-04-09, version 2.0.32* Maybe it was their way to refuse me service but didn’t make sense they came up with like three different reasons which didn’t make sense ### 1/5 — Whizz arnaque *2026-03-05, version 2.0.30* Whizz est une entreprise d’arnaque ### 1/5 — Es muy confuse *2026-02-11, version 2.0.28* 1 ### 1/5 — Terrible customer support *2026-02-09* The bikes battery did not last as long as they said it would with the Storm-2 subscription(It died in a little under 3 hours), and after my bike was impounded, this company provided some of the worst customer support I’ve ever experienced. Leaving me in the dark about the entire situation. I wish I had never been involved with them. ### 1/5 — They steal data from your bank account for future charges *2025-12-15, version 2.0.26* I’m telling you from experience: do not rent Whizz bikes. They are scammers. After you deliver the bike, they continue to make future charges. Also, if you download and install their app on your phone, they steal your bank account information to make those future charges. ### 1/5 — Spam fake *2025-09-12, version 2.0.22* Got like a bunch of calls messages when I can't even pass a verification to rent ### 1/5 — Whizz *2025-06-23, version 2.0.14* whizz you are scammed we must file a complaint against you in court you stole the bike and again we just told you our and ask you again for the money and we pay you every month the government must help us with that otherwise it is not good book from New York ### 1/5 — Whizz arnaque *2025-06-11, version 2.0.14* Une mauvaise société ils font que d’arnaquer les gens ### 1/5 — Review *2024-10-31* DO NOT RENT FROM THIS COMPANY!!! I went to rent a bike but couldn’t find one it’s alright so I made a reservation and when I went they said that they never had a bike that day in the first place, then I got my hands on one and the brakes were all messed up and the repair duration takes ages so I kept it like that for a month then returned it, later they charged me for the repairs, SCAM. And they tell you at first that repairing brakes and tires are free. Also, the battery doesn’t hold for 60 miles, SCAM! It goes for a max of 25 miles, I REPEAT DON’T RENT FROM THIS COMPANY **Developer response:** We’re sorry to hear about your experience, and we truly value your feedback. We strive to provide the best service and quality, and we apologize if your experience did not meet those standards. Regarding the issues with the bike, we would love to investigate further. Please provide us with your rental details or contact information so we can look into the situation and work on a resolution. We’re committed to ensuring that our customers are satisfied, and we take all concerns seriously. The Whizz team ## Most praised reviews (10 highest-rated) ### 5/5 — Best bike for delivery *2026-08-18, version 2.0.41* The one ### 5/5 — Erixon Camacho *2026-08-18, version 2.0.41* Eri ### 5/5 — Whizz *2026-08-17, version 2.0.41* Great company ### 5/5 — Service *2026-08-15, version 2.0.41* Fast and easy for repairs and cheep to if you get the protection ### 5/5 — Whizz *2026-08-13, version 2.0.41* Good support ### 5/5 — Lex good *2026-08-13, version 2.0.41* Good service fast bikes Nice bikes ### 5/5 — Customer service *2026-08-11, version 2.0.40* Top tier company very flexible fix bikes fast great customer service. ### 5/5 — I got the whizz bike 2 weeks ago *2026-08-08, version 2.0.39* The monster bike is really a monster , I’ve riding it for more than 12 hours every day . And the battery still up . I recommend it for everyone it really worth it ### 5/5 — Great company *2026-08-01, version 2.0.39* This company provides great service been with them for years team WHIZZ ### 5/5 — Customer service *2026-07-30, version 2.0.39* I’ve always had a pleasant experience with customers support both with online agents and going in person to the shop. Response times are always fast and im always able to get my inquiries and problems handled. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*