# WHO Magazine — user reviews > 43 indexed App Store user reviews of WHO Magazine by Are Media Pty Limited. - Source: https://appshunter.io/ios/app/who-magazine/id830608563/reviews - App overview in markdown: https://appshunter.io/ios/app/who-magazine/id830608563.md ## Newest reviews (18 of 43) ### 1/5 — Don’t buy!!!! *2020-05-16* About two week ago, I was unable to access the magazine which I’m subscribed to have tried to contact and have got no help at all!!! So my feedback is fix it ASAP, refund our money cause we can not get what we have paid for. And if your looking to purchase don’t!!!! Who have deleted all comments on social media regarding this matter. 😏 ### 1/5 — Can not access my subscription *2020-05-16* Used to really enjoy downloading this magazine each week and felt good about not adding to needless paper waste. Joke now on me as the ap no longer works and I am stuck with a worthless subscription ! Get your acts together and fix this!!! ### 1/5 — Please fix this app *2020-05-16, version 5.0.5* Like others I have been a long term subscriber with no issues but also having trouble restoring my copies for the past couple of weeks. ### 1/5 — Can’t access magazine - don’t waste your money *2020-05-15* I should have read the reviews before I purchased the latest edition. I used to subscribe and had no issues with downloading content. I bought the latest edition - iTunes happy to take my money but can’t download the mag. Don’t waste your money. The app is rubbish. ### 1/5 — Cannot access issues anymore *2020-05-15* I have the same issue as Happyrock. For the past two weeks I have been unable to access any of my previous magazines or any new magazines. I have had this subscription for many years without a problem. ### 1/5 — App won’t work *2020-05-14* Like others here I have had a subscription for 5 yrs plus on iTunes and never had an issue with app before but now I keep getting the same error message as others here. It won’t let me restore purchases and keeps saying try again and it’s been two weeks now. Thankfully I only have a few more weeks left of subscription to run and have cancelled any future renewals as there seems no way to get this fixed. ### 1/5 — Worst magazine app *2020-05-12* I subscribed and paid, but the app was never able to load properly. Even though I clicked on the “restore in-app purchase”, it still shows the same error message and I wasn’t able to click open any magazine. Lucky I’ve only subscribed for a month and that money went straight down the drain. ### 1/5 — Cannot download magazine *2020-05-09, version 5.0.5* Have been trying to download the latest issue for two days now and getting same error message. What is going on? ### 1/5 — Can’t access my subscription and no one wants to fix the problem *2020-05-08* I have subscribed to this magazine through the app for about 5 years but two weeks ago I got an error message (like others in the past couple of weeks) when I attempted to download the current issue. I have contacted pacificmagazine and Apple but both have blamed the other so I’m left with a worthless yearly subscription an no magazine! Please fix this app as I cannot access any of my previous issues and cannot download any current issues! What a waste of money and time! Have cancelled my subscription! ### 1/5 — Something wrong with ‘Restore In App Purchases’ *2020-05-08* I subscribe by iTunes to the Who Mag. There is something wrong with the app, keeps saying ‘In App products restore, an error occurred, please try in a moment’. This has been an issue for more than a week. I have now cancelled my subscription. ### 1/5 — Issues with app *2020-05-06, version 5.0.5* Same issues as person above. Signed up for subscription until September it’s only May and I can no longer download. iTunes palmed me off, Bauer media do not reply. Money wasted. ### 1/5 — App crashing on iPad and iphone. *2019-03-09, version 5.0.5* Opens then appears to crash, though still open in background. Paying subscription. Please fix. ### 1/5 — This app is rubbish *2019-03-09, version 5.0.5* This app keeps crashing and not allowing you to read downloaded issues DO NOT WASTE YOUR TIME CONTACTING APPLE HELP LINE AS THEY WILL DO NOTHING FOR YOU THEY DO NOT STAND BEHIND THE PRODUCTS THEY RECEIVE A COMMISSION FOR SELLING ### 1/5 — Poor app! *2018-12-08, version 5.0.5* When u create an account why the hell does it ask for your customer number, u read down the bottom and it DOSEN'T say anything at about the customer number 😡😡😡 ### 1/5 — One star is one too many *2018-02-05* The app works with iTunes subscription but not via pacific magazines subscription. Subscribetoday etc. you can create an account but the account can’t communicate with the application which results in no access to magazines. I spent time on the phone and email several times. More. No joy just palmed from one to the other and all my time wasted. They couldn’t even get the refund done. I gave up completely. Waved my money goodbye.. and discovered if you search the internet you can find digital copies of this magazine uploaded weekly for free. ### 1/5 — Waste of time trying to subscribe *2017-10-06* Subscribed to magazine but app won't accept I have a subscription (despite receiving emailed receipt from Apple). Complained to Apple Support who told me they would refund and I should subscribe again. Tried this with same result. App says I am already subscribed but won't allow me to download until I subscribe. Catch 22! Apple have now refunded a second time and I've given up as it's just wasting my time. ### 1/5 — Unreliable *2017-10-04* I feel like every few months, I have to contact support as there’s problems with the app. It continually crashes, issues don’t load for a couple of days, can’t restore back issues. Now with the new update, I can’t sign in at all or access any issues. Have deleted the app and reloaded multiple times. Thankfully I’m only on a monthly subscription so I’ll be cancelling and going back to a paper subscription. **Developer response:** Hi Thank you for your feedback. We would like to apologise for the inconvenience caused! We launched our new app this week and are having some unforeseen technical issues. Our digital team is hard at work trying to resolve these issues ASAP, so you can access the current issue of WHO as well as your previous issues. Once we have resolved our technical issues, you will be able to access your subscription by restoring your in-app purchases, simply tap on the menu in the top right, then on “Restore In App Purchases” after updating, to restore your subscription. In the meantime, if you have any more questions, please contact pacificdigital@subscribenow.com.au and we'll do our best to help you. Thank you for your patience ### 1/5 — Terrible *2017-05-10, version 4.9.99* I subscribe to the magazine and so access this app a couple of times a week and I have to delete and re-download it just about every time. ## Most critical reviews (10 lowest-rated) ### 1/5 — UPDATED: Add me to the list of unhappy, ripped off customers *2022-10-28, version 5.3* October 2022, here we go again. 2 weeks with no download, obviously didn’t learn my lesson 🙄 2 messages to ‘customer service’, 2 computer generated responses that they are ‘working on it’. Load of rubbish. Long time (5 year) digital subscriber and same thing, app hasn’t worked for 3 weeks. Have been on to Apple, who told me to go to the app developer, Bauer Media, who put me on to magshop, who put me on to Pacific Magazines, who put me on to Subscribe Today, who put me back on to Apple, who basically told me to ‘have a nice day but we’re not giving you a refund of the remaining 10 months of your paid in advance subscription’. Back on to Subscribe Today, who again tried to tell me it’s Apple’s problem until I got shirty and the rep said he would ‘escalate’ my problem and someone would get back to me in a couple of days. That was a week ago. Liars, thieves and buck passers. What a disgusting way to carry on business. ### 1/5 — Can’t access my subscription for a second time this year. *2020-11-08* After the subscription was fixed earlier in the year, I thought all was good. No such luck! This week my subscription has failed again. Pathetic app. ### 1/5 — Error message as per everyone else *2020-11-07, version 5.3* When is this app going to be fixed? ### 1/5 — One star should be no star *2020-08-26* What a worthless POS app paid for subscription a few times keeps wanting to charge me I have an active subscription how effing hard could it be to sort this out. Can’t download anything even though paid for ### 1/5 — Angry & Frustrated *2020-07-24* I have 2 subscriptions to 2 magazines both of which I have been unable to access since April. Numerous emails & phone calls with Same excuse, we are having technical difficulties will be restored shortly. Last one was mags have been bought by Bauer Media and they are working on restoring . It is now 4 months without a magazine or resolution or any contact not good enough ### 1/5 — Don’t waste money *2020-07-06* I have had nothing but trouble since purchasing the Who online subscription. Constantly not able to download issues; unhelpful support team. Haven’t even answered my last request for help. A new app which doesn’t work. Do not waste your money purchasing. ### 1/5 — Who Magazine digital app *2020-05-31* Terrible. App has broken at least 3 times since December. Pacific magazines only let you speak to overseas customer service dept who are awful. I always say to them if you let your customers know we would be more patient but never do or send email to confirm discussion even when you ask them to do so. New fault now, can only log in with mag shop account even though my subscription is not with mag shop. Paying for a service that is not there. Disappointing all round. ### 1/5 — Fix the app! *2020-05-23, version 5.0.5* This app hasn’t worked for 3 weeks now. This should have been looked into prior to all the complaints. This issue occurs at least once per year. Unacceptable considering we are all paid subscribers. Get your act together Bauer Media! ### 1/5 — Useless and no help from anyone *2020-05-22* Useless app haven’t been able to access paid for subscription for the last 2 weeks. Keep getting sent back and forth from developer to iTunes. No one wants to take any responsibility for this error messages. This is not the first time this has happened as well. Similar issues a few years back, seems they need to do more updates instead of just every couple of years. ### 1/5 — Unable to download *2020-05-19* Have been unable to download magazine for 2 weeks. Message says there is a problem & to try again in a few minutes! There is no obvious contact point to report the problem. Come on you lot, fix the problem. No stars, but I have to put in 1 so it will accept post! ## Most praised reviews (8 highest-rated) ### 5/5 — WHO Review *2017-12-19, version 5.0.4* Best thing I ever did taking out this subscription.Soooo much cheaper than Across the Counter...Had it 6 months...One small hiccup but was fixd in a couple of days...LOVE IT.... ### 5/5 — iPad who ? *2014-08-21, version 4.9.54* I love my who magazine on iPad! Living in North Queensland I previously had to wait till Monday for the new issue, now I have it on Thursday night! 😊😊😊 ### 5/5 — WHO.... Made it so easy? *2014-07-10, version 4.9.54* It is awesome having a digital WHO magazine. Download and enjoy every week! ### 4/5 — App finally fixed after weeks of no access to magazine *2020-05-30* After 5 weeks of not being able to access my subscription the app has finally been replaced with (what seems to be) an improved version. Double page spreads are easier to read in the new format and restoration of purchases (for iTunes subscribers) worked fine. Let’s hope it lasts! Only 4 stars because I’m not yet convinced the app will continue to work over time. ### 4/5 — Great *2017-01-27, version 4.9.99* Love, love, love my who.... great stories, gossip and fantastic tributes to our lost heros, Keep up the good work ### 4/5 — WHO mag on the iPad *2014-07-14, version 4.9.54* I really love the mag on the iPad. It's so much easier to read. I just make the image and/or text larger The only complaint I have is that I can no longer do the xword ### 3/5 — Convenient way to catch up on celebrity news *2015-09-30, version 4.9.76* Sometimes some issues don't pop up but response from support is good. Keep it up! Also wish there were not so many stories about weight loss... Who is supposed to be more factual than the other trashy magazines. ### 2/5 — Too Long to Download *2014-08-25, version 4.9.54* I buy lots of electronic magazines and Who is by far the slowest to download. I usually get sick of waiting after the first ten minutes and go and read one of the others. They all download in about two minutes. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*