# Whole Home Wi-Fi from BT — user reviews > 196 indexed App Store user reviews of Whole Home Wi by British Telecommunications plc, rated 3.30/5 from 8 ratings. - Source: https://appshunter.io/ios/app/whole-home-wi-fi-from-bt/id1159307797/reviews - App overview in markdown: https://appshunter.io/ios/app/whole-home-wi-fi-from-bt/id1159307797.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 2 · 1★ 2 ## What do users think of Whole Home Wi? Overall sentiment: neutral **Pros** - 🚀 Excellent coverage - 🚀 Seamless connectivity - 👍 Easy setup - 👍 Reliable performance - 👍 Useful app features **Cons** - 🐛 Unreliable app - 🐛 Frequent disconnections - 🐛 Inconsistent performance - 🐛 Buggy firmware updates - 🔍 Limited configuration options **Commonly reported bugs** - App unable to detect discs - Discs randomly disconnecting - Firmware updates causing issues - Inconsistent device connectivity **Most requested features** - Ability to manually configure mesh topology - Improved app stability and reliability - Better firmware update management - More granular device/network controls ## Newest reviews (15 of 196) ### 2/5 — Average *2026-03-06, version iOS Version 3.14.8* Not very smart and doesn’t necessarily find the logical best connections to net the house. Unreliable ### 2/5 — Home wifi app inconsistent *2026-03-03, version iOS Version 3.14.8* Many times, when I know the network is up and running, the app doesn’t show the discs. If it does, and displays connected devices, when selecting to display them, there are none displayed. The reliability of the network is not good. I often have to restart individual discs. Overall, not a good solution for a meshed network and app ### 2/5 — Not that good *2026-02-25, version iOS Version 3.14.8* Keep dropping out and req to reboot, must be better about ### 2/5 — Losing WiFi *2026-02-13, version iOS Version 3.14.8* My whole home three disc worked well for first 2 years but now at least once a day keeps dropping the WiFi connection. I have to keep switching off the first disc then putting it back on to re establish connection. Router working well and has been tested. ### 2/5 — Some devices will not connect to 2.4 mhz. *2026-01-17, version iOS Version 3.14.8* Poor setup, drops about 4/5th of the bandwidth. ### 1/5 — Absolutely rubbish *2026-01-16, version iOS Version 3.14.8* This used to provide information, now it appears not to work in that no devices are shown (they’re all up and running) gives me nothing to administrate the system. I even deleted and reinstalled the app, but nothing ### 1/5 — Poor App *2026-01-05, version iOS Version 3.14.8* I just constantly (1 time in 2) receive an error. ‘Unable to detect any whole home wi-fi discs.’ Even though my phone is at that time connected to those very discs. This leaves me unable to use the functionality of the app. ### 1/5 — Keeps disconnecting *2026-01-03, version iOS Version 3.14.8* Keeps disconnecting and losing sight of discs even though WiFi is working ### 1/5 — Rubbish! *2026-01-02, version iOS Version 3.14.8* Really doesn’t work well… ### 1/5 — Rubbish *2026-01-02, version iOS Version 3.14.8* For ever dropping out ### 1/5 — Continually stops working *2025-12-31, version iOS Version 3.14.8* Rubbish solution. Continually ceases to work despite robust high speed connection from router ### 3/5 — Average *2025-12-23, version iOS Version 3.14.8* The connected devices are not displayed after a couple of days of use. No amount of resets etc helps ### 4/5 — So far so good ! *2025-12-10, version iOS Version 3.14.8* I’m not too tech savvy .. but managed to sort our 3 disc home hub kit very easily.. early days but so far so good ! ### 1/5 — Nothing Obvious. Always glitching. *2025-11-30, version iOS Version 3.14.8* I’m unsure whether it’s the meshing or the app but set up with multiple discs aren’t obvious / clear. App forever in doom loops. System forever dropping and within 5m of eachother (6 discs In total) ### 1/5 — So bad it makes the product useless *2025-11-30, version iOS Version 3.14.8* This isn’t a functional app. An embarrassment for BT. ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointed *2026-06-13, version iOS Version 3.14.8* Hard to set up password and connection issues and doesn’t really link with router as 1 system seamlessly....disappointed ! Doesn’t maximise layout easily. Cuts out ! Aarrgghh. ### 1/5 — Poor- would not recommend. *2026-04-28, version iOS Version 3.14.8* I have a four disc set up. One disc keeps dropping out and is not reliable. Despite two devices being in close proximity to the disc that is unreliable the disc does not pick up the two devices. The four discs cost £200 at the time and I would not recommend them. ### 1/5 — On the “whole”… poor *2026-04-09, version iOS Version 3.14.8* This app is slow to respond, if at all. Often needs a restart. Often doesn’t show the details of connected devices. Has never found a firmware update. The app has not been updated in years. ### 1/5 — Not Working *2026-03-31, version iOS Version 3.14.8* App stops connecting to Discs and I’ve to reconfigure my hole 6 disc system. No app updates in 4 year so it looks like BT has cancelled support for this system. More E waste ### 1/5 — BT Can do better *2026-03-15, version iOS Version 3.14.8* Whilst the mesh net works well the management app is unreliable, fails to start correctly, fails to provide control and simply unstable ### 1/5 — Bad *2026-03-10, version iOS Version 3.14.8* Had it for two years still will not work ### 1/5 — Terrible *2026-03-02, version iOS Version 3.14.8* Think it’s bad on iOS try Android. Not even compatible with my Pixel 10 ### 1/5 — Doesn’t work half the time *2026-01-25, version iOS Version 3.14.8* Useless ### 1/5 — Poor system *2026-01-20, version iOS Version 3.14.8* Clunky ### 1/5 — Unreliable app (mesh is ok) *2026-01-18, version iOS Version 3.14.8* Very slow, unresponsive app. Frequently fails to recognise any discs on the network despite being connected to the very same network. No option to cancel/back out of menu options selected when the three circles of never-going-to-load appear, so have to kill the app and go back in with fingers tightly crossed the app can find the network that the phone is connected to. 🤦‍♂️ ## Most praised reviews (10 highest-rated) ### 5/5 — Fab 7 *2026-04-25, version iOS Version 3.14.8* I was going to rate this as a 4 as it took a while to get them all to turn blue. However, we are running 7 discs over quite a large area and they are all working well which I think deserves 5 stars. Very simple to set up. And no setting messing about when router changed when fibre arrived. Happy days ### 5/5 — Bt whole home app with 3 discs *2026-04-18, version iOS Version 3.14.8* Very quick , easy, and it worked! What more could you ask for? Very happy. ### 5/5 — Worked for me *2026-03-24, version iOS Version 3.14.8* Great app helped me update system ### 5/5 — Easy to deploy *2026-02-22, version iOS Version 3.14.8* I use a 6 disc system to cover my entire house and garden. It works well, I have a 500MB FTTP feed from BT Broadband via Openreach, and I get around 450Mb across the house and 200+ MB in the garden area. When installing, don’t rush the installation. Let each disc register itself and allow the network to settle down for 5 mins before adding the next one. Once installed the network is very stable, I highly recommend it to anyone who like me has to use Wi-fi calling on their mobile as there is very little 3G mobile coverage, which is now being turned off, there is limited external 4G mobile coverage and no working 4G coverage inside the house, and not even a hint of the 5G mobile network anywhere as yet. Posted 22 Feb 2026. ### 5/5 — Perfect *2025-12-21, version iOS Version 3.14.8* Love these, they boost my signal all over my flat, definitely recommend ### 5/5 — Best mesh system *2025-10-25, version iOS Version 3.14.8* The best mesh system on the market by far I’ve had this system for over 5 years with a disc about 50ft away from the router in a summerhouse and it never drops the WiFi absolutely brilliant ### 5/5 — BT home home premium *2025-10-16, version iOS Version 3.14.8* Been using this product for years now as a communications engineer, I’m so confident with this product I offer my customers a guarantee, if it doesn’t work, I will give you your money back. ### 5/5 — Brilliant app *2025-08-22, version iOS Version 3.14.8* It’s a brilliant app so pleased will help me turn off the children devices in the night without them knowing… ### 5/5 — BT whole home Wi-Fi pack *2025-08-18, version iOS Version 3.14.8* The reason I’m giving it a 5 star rating is because I have never used one of these bt whole home Wi-Fi packs before so this is my first time using it and it connected straight away no issues even has its own Wi-Fi and admin passwords which are the same on all 3 devices was a bit curious why only one had an Ethernet cable then I realised one of them was a wired connection and the other 2 didn’t need an Ethernet cable ### 5/5 — BT Whole Home Wi-Fi *2025-07-20, version iOS Version 3.14.8* We have a old house with very thick walls and over a long distance but these discs work very well with a good signal strength all over the house. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*