# WhyQ Shiok Hawker Delivery — user reviews > 86 indexed App Store user reviews of WhyQ Shiok Hawker Delivery by WhyQ Pte. Ltd., rated 3.80/5 from 33 ratings. - Source: https://appshunter.io/ios/app/whyq-shiok-hawker-delivery/id1354476956/reviews - App overview in markdown: https://appshunter.io/ios/app/whyq-shiok-hawker-delivery/id1354476956.md - Rating breakdown: 5★ 19 · 4★ 4 · 3★ 2 · 2★ 2 · 1★ 6 ## Newest reviews (14 of 86) ### 4/5 — Decent app *2021-11-17, version 9.2* Decent app. It would be great if there’s a setting to choose what types of notification to receive. ### 4/5 — Many issues but CS recovery good *2021-08-07, version 9.0* Have been using whyq for a while now and there are many issues that need to be resolved (delivery always late, stall closures are not reflected in app necessitating change in order etc.) But am taking time to leave a good review bc my experience with CS each time so far has been fuss free and their CS is easy to reach and honestly q helpful. Think that’s really rare among delivery platforms. Have been driven up the wall by so many non-existent or useless-robot CS of other delivery platforms so I wanted to compliment whyq for this Hope the team keeps up the good work and at the same time, focuses on ironing out existing issues ### 4/5 — So far so good *2021-07-30, version 9.0* Food delivered on time and still hot, thanks. Though the app update can be v slow. I have already received my food at noon, and the app still shows “food in preparation” mid afternoon. The FIP wont update, and suddenly the delivery was at my door knocking. Ok lah the food was nice and hot so only the app problem. Another problem “browse all Hawker centres” don’t work. When I click the pic with browse all hawkers centres, what comes up only less than 6 Hawker centres which are not what I’m looking for. So how to “browse all” or find a particular hawker centre? ### 2/5 — Just don’t expect to get your food on time *2021-07-14* I keep giving whyQ a chance because I want to support the hawkers, and also give a local startup a chance. But the frequency and extent of their delivery delays substantially exceed the other apps; today, it will be 1 hour late, esp with the rider going from Golden Mile to Braddell before coming to my place around Kallang. Ridiculous routing and super frustrating experience. **Developer response:** We are very disappointed to know that you faced this issue while ordering with us. We request you to please let us know more about your issue by dropping an email at contactus@whyq.sg along with the order details so that we can look into this and assist you further. ### 4/5 — WHYQ *2021-06-27, version 8.9* Application is easy to use and interface is great. Really love the idea of getting affordable hawker at home during this time of crisis. However, would appreciate if developers could do something for us to pay directly when we had to change an order when the amount is higher. I understand that sometimes the order may be late as they outsource their riders. ### 2/5 — Ideas is great, it just that..... *2021-06-25, version 8.9* Liked the idea of having most of the hawker stall food. Since now due to covid is hard to dine in at the hawker Center.. with whyq I can get my fave food from all these stall... But the delivery time is never on time. And when the food ordered is not available, yes I appreciated that you will called to ask whether to cancel or change order. But when the ordered it changed, and the amount is higher than what initially ordered. Shouldn't it to have a function to pay the extra? I have to call twice to ask how am I suppose to pay it. And the process is tedious. I have to place another order, waited it to reflect onto my order list. Then call back to request for deduction, cancellation on the 2nd order and refund. Wouldn't it be easier to prompt an alert stating that there's an extra payment to be done, and deduct the current and previous balance, then direct to the payment system to pay. I was so disappointed previously due to order delivery time.. now I'm even more disappointed 😔 ### 2/5 — Too much markup on the food prices *2021-05-20* I compared the prices on food items on various apps and noticed that the price on WhyQ is a lot higher than other platforms. I can’t justify the higher price considering that I have to pick up the order at a collection point. **Developer response:** We request you to please let us know more about your issue by dropping an email at contactus@whyq.sg along with the order details so that we can look into this and assist you further. ### 2/5 — For better improvement with service vendors and customer service. *2021-04-13, version 8.6* There should be a better improvement in handling customers complaints regards to quality of food. They don’t come forward to look into it or provide a refund or some sort of voucher. The delivery takes very long to collect the food as the food always gets cold and not up to standard at all. Compared to other food delivery apps, this has a long way to go for improvement. ### 2/5 — Okayyyy *2021-03-20, version 8.5* So far my couple of orders were prompt and accurate so I've no issues with delivery but I've also witnessed friends who have ordered and food arrived 2 hours late. However my main issue is the problem with the app, whereby an OTP is supposed to be issued but never gets delivered. The app user interface of setting the time every single change of stall is also so painful to navigate around. Every time I switch screens on my phone, the order refreshes as well, which is another annoyance to deal with. This is all aside from the fact that they jack up the price for every dish by more than a dollar. ### 2/5 — Late deliveries or last minute cancellations *2021-01-31, version 8.2* I don’t write reviews at all. In fact this is my first. But I have had consistently late deliveries (anything from 45 mins to 1 hour) or last minute cancellations (12 so far) and I always order for my family so this causes a lot of inconvenience. The customer service experience is also frustrating because if you happen to leave the app, it refreshes the app and you have to wait and start all over again. Love the idea and the savings but the experience has been really terrible. ### 4/5 — Good source of school food for NUS students *2020-10-20, version 7.5* With the covid situation now, NUS hostel residents are only limited to food sold in their residential and study zone. This is a good app for students to get food other zones. But there can be more stores added. For PGP residents, only utown and the deck are currently available for order. There was YIH last time but it’s now gone :( Really miss the food there 😢😭 Also the delivery timings can vary greatly. I have waited for 1h past the scheduled delivery timing before and nearly died 😵 Hope theses can be improved!! ### 3/5 — Good idea but not the best choice for food delivery *2020-09-20, version 6.9* It is an awesome idea to have delivery for hawker food. However there are some issues. Worth to use the app if you are ordering small quantities. No issue to pay 3 dollars for delivery for 2 pax. The food are slightly more expensive than what they sell at the hawker which is the same for most food delivery apps. But if you are ordering for a family or ordering more than 2 items, the delivery charges are too ridiculous, esp if the food are from the same store. There should be a cap or price range for bigger quantities like 3 to 5 items at 4.50 from the same store and so on.. Imagine ordering 2 noodles for 3 dollars delivery. And another 3 dollars for additional 2 sides.. this amount increases with more items.. after adding all into my cart, I always discard the order as it gets too expensive and not worth the money as the order gets bigger. Delivery is sometimes late and once it got cancelled when I did advance order for the next day, was quite surprised to only find out when order did not arrive after 30 mins. ### 1/5 — Terrible App Terrible Company *2020-08-25, version 6.7* Have been using them since they first started in 2018. Always had issues. Missed out orders, late and always slapping hidden charges (jacking up prices of items without telling consumers) eg, will deliver a $8 bowl of noodles when the size is clearly $5 (and eat the margin between) Gave them a chance again in 2020 and had a terrible experience again with a stall that i’m very familiar with knowing the hawker would never do such a thing. Customer Service is Non Existent and does not help at all. Would give 0 if possible, ruined so many meals across 2 years. I really love hawker food but they’re terrible advocates of it. ### 1/5 — Extremely unhelpful & rude customer service *2020-08-10, version 6.7* Placed an order and payment has went through but app shows no upcoming order. Called their customer service hotline and was attended by 1 of the rudest staff. Provide unhelpful advice such as waiting for 5-10mins to see if the order will appear as the app may be lagging. If it still doesn’t appear then I can call back again but he mention that I can just call my bank directly to check. He mentioned that he don’t have the visibility of the transaction as well so basically I don’t even know what is the point of them having a customer service hotline. Never going to order from this platform again. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not efficient *2022-02-19, version 9.4* This portal is not good. It seems to only allow one hawker center that you can order from. If I pick another hawker center, the system automatically switches to delivery of order at much later timings or even only in 2 days’ time! Seriously! Additionally, the app does not reflect if the particular stalls are not opened So you won’t know until you’ve ordered and paid and didn’t get any confirmation about your order. Then you need to call why q and track what happened, only to be told that the stall is closed and that you will get your money refunded. Meanwhile your stomach is growling in hunger while you have to clear all this mess placing your order. It didn’t use to be that inefficient. Now they have evolved to be totally inefficient instead of improving this app. I’ve deleted why q. Aggravating waste of time. ### 1/5 — Copy/Paste *2022-01-12* As soon as I opened the app I received an alert that it pasted what was I had copied earlier. There is no reason that this app needs to know what I have copied. **Developer response:** We deeply regret this unpleasant experience. Kindly share your concern along with the order details at contactus@whyq.sg so that we may look into this and take necessary action to avoid such instances in the future. ### 1/5 — Cant get OTP number due to phone number limits *2021-11-15, version 9.2* I cant write down my full number only 7 number are allowed ### 1/5 — Worst service ever *2021-11-01, version 9.2* Order 3 different items from the same hawker Center at 6:30pm and was informed to be delivered by 8:15pm. Called me only at 7:18pm to inform 2 items not available so amended to 3 same items. SMS me that the items will be delayed to 8:50pm so waited. By 9:15pm, tracking said items delivered but never received. Called customer service and was told to contact rider. Called rider and was told to contact WhyQ as he ever had the items. Called customer service few times again and they never bothered to answer my call. What kind of rotten service is this? I ordered and paid for the foods and never got it. ### 1/5 — Extremely bad customer service *2021-08-01, version 9.0* DO NOT TRY!! Ordered at 1130, promised delivery by 1230, did not come until 2pm. Customer service was unapologetic and informed (only when we called) that it’s because a stall was closed. They offered no alternative. Separately, first order said payment did not go through. Cart was empty so we placed a second order within 7minutes (took time to check bank account to ensure no money deducted and then re-added each item into cart). When we called customer service to check on order they said they received 2 duplicate orders and that we have to pay for both. when we explained they said it was suspicious that there was a LONG delay before the second order was placed. When we asked how long they said 7mins and refused any refund or repayment, and said they will send both orders albeit 1.5h late. Instead they kept repeating it was our fault for not checking properly before placing the second order. Extremely bad service, would not use again and would definitely not recommend. See other 1 star reviews, should have seen those before trying app. ### 1/5 — Stop nagging me to give you a review *2021-06-23* Came to give a one star review because you keep asking me to rate you when I open the app. **Developer response:** We deeply regret this unpleasant experience. Kindly share your concern along with the order details at contactus@whyq.sg so that we may look into this and take necessary action to avoid such instances in the future. ### 1/5 — Always late. *2021-05-06* Compared to other food delivery apps, this one has the worst record on timeliness. Customer service is pretty useless as well. Deleting the app asap. **Developer response:** We deeply regret this unpleasant experience. Kindly share your concern along with the order details at contactus@whyq.sg so that we may look into this and take necessary action to avoid such instances in the future. ### 1/5 — Poor coordination *2021-04-14, version 8.6* Horrid coordination between customer service personnel. Got 3 calls on the actual order date, for a pre-order made the day before. First rep mentioned 1 item is out of stock, while the others were all in stock. Proceeded to replace the item tt was sold out. Minutes later, another rep calls to say that another two items were sold out, and I could not cancel as the initial items were already picked up. Admitting that there was an internal miscomm, I compromised and relaxed the two items. And again, got another call to say the replaced items were actually sold out, and I had to get another replacement. I accept the concept tt items can get sold out. But to waste my time having to review the menu to reorder, and get our hopes up more than once (we really wanted to try the items we ordered) and disappoint us over and over because of your poor communication, is frustrating. My first and last time using this platform. There are much more established platforms out there. ### 1/5 — Flawed business model *2021-01-10, version 8.0* The delivery is always late and the company policy is to have their customer service staff drag you on. Despite the food being 45mins late from initial stipulated time, the customer service officer refused to let you cancel the order and proceed to constantly tell you “soon”, “5mins” for another hour. Clearly the order could have been cancelled given it took more than hour after contacting them to arrive. All in all, the order took 3 hours from placing the order to arrive. Obviously the food arrived in cold and poor conditions. Please reassess the delivery model! ### 1/5 — Very bad experience *2020-10-27, version 7.6* Used WhyQ for the first time last Saturday. First of all, there was missing item. When I contacted support, they told me to email them and the team will investigate and response to me in 24 hours. After few days, no sound no picture. Next, I’ve order large portion (for stingray and kailan), and the portion delivered is pathetic. First time in my life I saw a large portion of stringray which cost almost $30 to be so small. Lastly, the support chat is lousy, once you switch screen to draft an email the chat is gone and you have to re-establish the chat once again every time you switch a screen to check some details. Overall it’s a very bad experience for me. ## Most praised reviews (10 highest-rated) ### 5/5 — Worth it *2022-06-14* Highly user friendly application with lots of interesting features , makes daily life easier and saves time. **Developer response:** It feels great to see that you feel very positive about our service. We hope to serve you better further. Keep ordering from WhyQ. ### 5/5 — Good Option for Food Order *2021-04-05, version 8.6* Today First time I have used Whyq for order my Lunch and I am fully satisfied with the service and quality. ### 5/5 — Efficient and cost-effective *2021-02-23, version 8.4* Efficient to order from nearby hawker centres and reasonably priced service fee as well. ### 5/5 — Daniellee *2020-09-25, version 6.9* Great food in affordable price... ### 5/5 — Love it , prompt delivery *2020-05-26, version 6.4* Love this app. I don’t usually write reviews but I thought I have to , to balance out the poor reviews others have! Food choices are great. Delivery timing is always on time for me (I stay less than 4km from the hawker). Eg it reaches me at 1pm when it says estimated time is 1-1:45pm. Would be better if the meals store can partner with the drinks store (since they are in the same premise anyway)... eg maxwell one doesn’t have any drinks shop or add on options. Also the UX can be smoother, currently very cumbersome. Eg an option to click back to view the other stores in the same hawker, after looking at the payment page. ### 5/5 — Not bad *2020-05-21, version 6.3* Been using it for a short while. Overall not bad, delivery was prompt. The only complaint I have is that you have to keep inputting your address. Even though current location shows your address, you can’t choose that, you have to input. While browsing through the various hawker stalls, you have to input address again. After confirming your meals, input address again. That’s very irritating. ### 5/5 — Kind delivery person *2020-04-28, version 6.2* It is my first time ordering on this app. Although the food came in slightly beyond the mentioned window, the delivery lady was kind to call and let me know she left it at my doorstep rather than hanging it on the door, as the soup may spill when I opened the door. I was very happy with her considerate manner. And was happy to eat the food I was craving in this circuit breaker period. Thanks for this app! ### 5/5 — So far so good *2020-04-24, version 6.2* Writing this review after my 2nd order. 1st order was a little late but I received notification via SMS and app informing the delay which is acceptable. 2nd order was in time and all in good order. Please keep it up! Though it’d be great to have more choices of Hawkers and stalls, I’m still thankful for this service being made available during the CB period. ### 5/5 — Great Hawker food delivery service! *2020-04-16, version 6.2* I found WhyQ application during my ten day business trip and it literally saved me life! I did not feel comfortable to go to restaurants on my own in late night hours, and I decided to give a try to this service. I liked it a lot! Why? First, it’s a very simple and user friendly application with no a little bug or desired enhancement; and I always pay attention to such things because of my professional 15+ QA experience :-) Second, it’s a great and fast service, with a variety of hawker food and drinks. I’m very picky person when it comes to food, but I had a hard time to make a selection among so many dish choises! Third, they always delivered my food on time, you order, take a shower or have a drink and the food will be in your room! And last but not least, you can get a very good discount when you are using DBS card. I highly recommend to download the app and start enjoying the food! **Developer response:** Thank you so much for this lovely feedback! We really appreciate that. ### 5/5 — Multiple selection of foods from different store won’t extra charge *2020-03-02, version 6.0* Can buy different foods from the same food centre which is better than other foods delivery app which you need to pay extra delivery fee up to 5 dollars to get foods from another store but disadvantage is delivery time is fixed and sometime may delay 30 min maybe to delivery all items together to save fuel but quite a good concept. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*