# Wi-Fi Photo Frame — user reviews > 92 indexed App Store user reviews of Wi by Sun Hei (Worldwide) Electronic Company Limited, rated 4.50/5 from 6,972 ratings. - Source: https://appshunter.io/ios/app/wi-fi-photo-frame/id1524618964/reviews - App overview in markdown: https://appshunter.io/ios/app/wi-fi-photo-frame/id1524618964.md - Rating breakdown: 5★ 5,586 · 4★ 567 · 3★ 242 · 2★ 113 · 1★ 464 ## What do users think of Wi? Overall sentiment: negative **Pros** - 💡 Innovative concept of sending photos to a digital frame - 👍 Easy to set up and use - 👍 Allows multiple people to send photos - 👍 Clear picture display **Cons** - 🐛 Unreliable app with frequent crashes and failed photo uploads - 🐛 Inconsistent performance, with issues connecting to Wi-Fi and syncing photos - 🐛 Thumbnails not showing up in the app, making it difficult to select photos - 🐛 Frequent disconnection between the app and the frame **Commonly reported bugs** - App crashes when trying to upload photos - Inability to connect to 5GHz Wi-Fi networks - Photos not displaying properly on the frame after successful upload **Most requested features** - Option to edit or manipulate photos within the app - Ability to access and manage photos directly on the device - Improved reliability and stability of the app and sync functionality ## Newest reviews (13 of 92) ### 3/5 — Will be looking for a new one *2024-05-20, version 1.4.0* This one is too small & I cannot delete pictures from it if I change my mind & don’t want the picture on it. ### 4/5 — Access *2024-02-13, version 1.4.0* I can’t see all the photos in my albums as there are a bunch more I would like to load to the frame. It is so nice that it takes both Android and Apple based photos. ### 2/5 — GREAT Concept, but unreliable *2024-01-21, version 1.4.0* What a wonderful concept, to be able to send pictures from your phone straight to a digital frame via Wi-Fi so that you or loved ones can enjoy. Some of the time, I am able to send a few pictures from my phone to my Polaroid frame, or two other Polaroid frames that I purchased for family members. Unfortunately, more often than not this is difficult to do, and does not end up working. First of all when I pull up the pictures to send more than half of them are just grey boxes and do not show the actual picture, so I am not sure what I am clicking on to send to my frame. The pictures that do populate so that I can click on and send, often will say they have sent, but never reach my frame! So frustrating. I have tried everything… Turned the frame off and on, scoured the Internet for fixes, etc…even after getting a new phone I am still experiencing the same problems. It is obviously the app. For over $100 for this frame (not to mention I have purchased three of them in total) it would be nice if the app actually worked most of the time, instead of rarely. Come on… Technology should be better than this! Where are the app developers, and the fixes?? ### 1/5 — NOT User Friendly *2023-12-26, version 1.4.0* We have device turned off and will return. We are unable to download photos after initial ally being able yo do so. ### 2/5 — App repeatedly crashes *2023-12-18, version 1.4.0* I got this specifically because it has the app option to upload photos and I’ve only lucked out on uploading 15. It allows you to upload 9 at a time so after the first 9 I went upload another 9 but the app repeatedly crashed over and over and over again. I had to try various amounts of pictures to upload and it continued to crash. Unless they can figure out how to get this to stop, I do NOT recommend this product what so ever! ### 1/5 — Trash *2023-12-04, version 1.4.0* Been on with tech support all day. This thing does not work! ### 1/5 — App keeps closing *2023-11-21, version 1.4.0* Pics don’t load and when I try and crop some photos the app just shuts down ### 3/5 — Regarding the picture frame *2023-11-04, version 1.4.0* I actually love the picture frame I just wish it would give me an option to leave the weather as a main frame sometimes but besides that I’m happy with my purchase ### 3/5 — Kinda works, kinda doesn’t *2023-05-18, version 1.3.406* Not sure if it’s my internet or there’s something wrong with (all) the networks I’ve tried but it often says fail to upload. ### 2/5 — Disappointing product and app *2023-03-11, version 1.3.406* Purchased the frame in December 2022 as a gift hoping it would be a simple and easy to use the app with this product. The app only shows a few photos to choose from when trying to pick pictures from your albums (many won’t load and are just blank squares) and now the app has completely stopped sending photos to the frame as of February 2023. ### 1/5 — Buggy *2023-03-09, version 1.3.406* Gives me a fail to send on the first try sending one picture. Have to do a picture one at a time is not efficient. ### 2/5 — Digital frame *2023-01-30, version 1.3.406* Why do you have to put a confirmation code in all the time you install pictures on it I know someone that has this frame and they don’t have to put anything in to install a picture ### 1/5 — Just bad *2023-01-25, version 1.3.406* Fresh download, freshly linked, and when I get to the where you can select the photos by tapping the bubble in the top right corner, the images don’t show. You can see white squares and tap on the bubble, you just can’t see what you’re selecting! ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t upload new pictures anymore *2026-07-15, version 2.0.0* I’ve had this frame for a while. It no longer receives the pictures I send to it even though the app has all the sent history. It won’t let me update the frame either. Disappointed. ### 1/5 — New pictures don’t show up *2026-05-15, version 2.0.0* The frame no longer accepts new photos and we have plenty of storage left. ### 1/5 — Link *2026-01-17, version 1.4.0* The frame will not link to my phone ### 1/5 — Horrible product- worst support *2025-11-19, version 1.4.0* Lasted a year and you won’t find help ANYWHERE- invest your money with a reputable company ### 1/5 — Not the right app *2025-09-02, version 1.4.0* There is another app from Polaroid you need to actually connect to your Polaroid frame. Search for “Polaroid WiFi Photo Frame” ### 1/5 — Doesn’t Receive New Pics *2025-06-27, version 1.4.0* After the first download it doesn’t receive new pictures. Tried ts, still doesn’t work! It says pictures sent successfully and leaves me wondering where they were sent to because they never made it to the frame! Don’t waste your time or money! ### 1/5 — Urmmmm *2024-08-11, version 1.4.0* I have this glitch my mom bought it a few days back and now I can’t have any pictures on it because the screen is just loading and the frame code is N/A I put it in and it didn’t work? WTH?! ### 1/5 — Problems *2024-07-04, version 1.4.0* Won’t send pictures to my frame. Says they are sent but are not there. ### 1/5 — Doesn’t work *2024-01-25, version 1.4.0* Apparently ### 1/5 — Trash software only works with 2.4gh *2023-12-26, version 1.4.0* This app and the Polaroid frame it is meant to connect to are absolute trash when it come to transferring photos by wifi. The frame will connect to the 5gh wifi we use, and updates the time and the weather just fine. What it won’t do is allow you to use the frame for its intended use, to upload and display photos. Polaroid could fix this with a software update but has chosen not to. My choice is to either downgrade my whole system to 2.4, degrading the performance of a whole house full of connected devices working JUST FINE on 5.0, or to email a bunch of pics to myself and load by USB. The first is never going to happen, and shame on Polaroid for mandating it, and the USB route is a pain - but my only real choice. Two calls to Polaroid support were informative, letting me know the low regard it holds its customers in, and flagging its technical incompetence. ## Most praised reviews (10 highest-rated) ### 5/5 — Nana familia *2025-03-06, version 1.4.0* I love it 😍 ### 5/5 — The best gift ever! *2024-08-24, version 1.4.0* If you are ever in doubt of a gift to buy for someone, search no more! ### 5/5 — Greatness *2024-05-05, version 1.4.0* This is a great app. ### 5/5 — Polar *2024-01-04, version 1.4.0* I love polar it is so nice ### 5/5 — This is such a cool concept *2023-11-19, version 1.4.0* We got this for our family and we love it! It is so easy to operate and multiple people can send pictures. The only downside is that it is a little hard to scroll back to the last photo. Finally it tells you lots of things and can add videos with sound, but best of all it can tell you the weather in your area. ### 5/5 — Polaroid Photo Frame *2023-07-26, version 1.3.406* It was so easy to set up and transfer my photos to the frame! I can add more later, add albums. It’s great! Pictures clear! ### 5/5 — Mom’s Christmas gift *2023-01-20, version 1.3.406* I enjoy looking at the pictures especially those the kids add. ### 5/5 — Mother Loves it *2023-01-09, version 1.3.406* We kids have this to our 90 year old mother for Christmas. She absolutely loves to set a watch for new pictures to be added of the grandkids. ### 5/5 — Great Picture Frame *2023-01-01, version 1.3.406* I love being able to see my grandkids everyday in this frame. ### 5/5 — Frame *2022-12-25, version 1.3.406* Will not read my USB --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*