# WiFi Baby — user reviews > 66 indexed App Store user reviews of WiFi Baby by Mobile Integrated Solutions, LLC, rated 3.00/5 from 68 ratings. - Source: https://appshunter.io/ios/app/wifi-baby/id835132912/reviews - App overview in markdown: https://appshunter.io/ios/app/wifi-baby/id835132912.md - Rating breakdown: 5★ 25 · 4★ 6 · 3★ 5 · 2★ 9 · 1★ 23 ## Newest reviews (10 of 66) ### 2/5 — Does not work over cellular connection *2018-07-13, version 1.6* This app for the WifiBaby camera works fairly well so long as you are on a WiFi network. It does not work over a cellular connection at all and just gives an error that the camera is not responding. This makes the app very limited. For example, going out on your porch while your baby is sleeping probably won’t work. Forget about using it as a “nannycam” to keep tabs on your house while you’re away. You’ll be able to check in if you’re on a WiFi network but not anywhere else. Oh and if you try to get support for the app, they try to charge you $29.99 or else won’t help you. For the price, there are much more reliable cameras out there, with legitimate support that isn’t a scam. ### 2/5 — Customer Support *2017-12-24, version 1.6* I bought the monitor after months of research and getting feed back from family that have used it before. It took my husband over 2 hours on the phone trying to hook it up to our wifi with customer support. The video quality is fantastic...when it’s not freezing, or worse, not working at all. My husband has recently emailed the company and has waited for a response for days. My daughter has medical issues and we rely on the video monitor at night to make sure she is alright. I am very disappointed and frustrated that nobody has contacted us back. Not only have we not received a call back, we had to pay $30 to get a call back. I paid a lot of money for this product and do not see why I need to pay more to get it working. I recommend people do their research and maybe go with a different monitor ### 4/5 — Good app *2017-10-24* Love that the audio on the app continues to run in the background. ### 3/5 — Transitioning from Baby Monitor HD *2017-09-23, version 1.5* Purchased a new camera from WiFi Baby and downloaded their app - coming from Baby Monitor HD (which wasn’t updated to support 64 bit) a lot of the same features are present which is good....however three big ones are missing: 1) Can’t dim the screen while video is active 2) a long press on the video does not turn on the speaker to listen 3) video size cannot be adjusted - it’s either squished at the top in portrait mode or takes up entire screen in landscape. Overall the app is good and it’s nice they are up to date with 64 but support - hopefully these additional features or something like it will be added in future releases. ### 1/5 — Buggy and Not User Friendly *2017-06-03, version 1.5* I set up three cameras on the app for my wife and I. Later, we came back to the app and for some reason it would only recognize the two of the three cameras when we were in the house on our wifi (not exactly when we needed the monitors!). Now, I'm trying to set them up again and it is extremely frustrating. For some reason, this app doesn't work right despite (apparently) following directions closely. If I could do it again, I would pick an app with more user-friendly set up. ### 1/5 — Don't waste a cent *2017-02-25, version 1.5* My cameras have never worked since I got them over a year ago. All different issues. Many hours on the phone with tech support. Cameras would work for a week and then something else would go wrong. Go with a nest camera! ### 4/5 — Wifi baby monitor *2017-01-30, version 1.5* I have loved this camera and monitor and the ease to work with it. I needed help setting it up, as I am a grandmother and not too savvy with computers, but they have such a fine support team that set up a time and called me up and helped me set it up. When the camera after a year, stopped working and I called the support team, they tried resetting it and when that did not work, replaced it for me. All in all the camera has a very clear picture during the day and night , and my children's friends who also have baby cams have also admired the clarity of my wifi baby monitor. ### 1/5 — Doesn't work *2016-09-21, version 1.5* I can login through my browser... I can login through a third party app... I can't login using this app. It tells me there is no camera connected, (we have a Wifi Baby), and even if I manually input my IP and port, no luck... ### 2/5 — Grunt *2016-09-18, version 1.5* So disappointed....connecting a wifi camera should not be such a hassle. ### 1/5 — Setup process is horrible *2016-09-07, version 1.5* Pros: -remote viewing is free -can easily transfer info from app to a second phone, idpad, etc. with the send/receive feature -can see toddler's whole room when placed in ceiling corner -switches from day/night vision well Cons: -IMPOSSIBLE to set up on your own. Literally. Unless you a a tech genius that reads code. When I tried to set it up myself the first time and finally called tech support (very annoying and lengthy process to fill out form and wait to hear back from them to set up a time to help you set up, it was days in not weeks before we finally could use our camera) the tech guy was shocked I got as far as I did on my own and said "Wow, no one has every got that far before. I'm impressed. Literally, everyone has to call us to get the camera set up." This was not made clear in the product description. -tech support charges you $20 every time you move or get a new router, etc. By no fault of our own, we have had to get 4 new routers and moved in the 3 years we've had the camera. That would have been $120 extra dollars they wanted for getting our camera to function. I could have bought another whole camera for that price. I never read that in the product description (2013 version) -not able to pan/tilt -no recording or photo taking capability on app -not able to talk/sing to baby through monitor -zoom makes image very blurry ## Most critical reviews (10 lowest-rated) ### 1/5 — Works on home network but not on cell network *2019-02-03, version 1.6* Works great at home (when in same WiFi network) but doesn’t work on cellphones. What’s the point? Totally disappointed. ### 1/5 — Audio is no working *2018-10-10, version 1.6* since installing iOS12 the audio does not work ### 1/5 — Terrible support and camera rarely works! *2018-06-08, version 1.6* We have had our camera for a little over 2 years and have had nothing but trouble with it. Setting it up was a haste and took several times on the phone with support to figure it out. It constantly is loading and doesn’t connect with the app, and now that the warranty is over my camera doesn’t work at all and I have to pay for online support. I would NOT recommend buying this camera! ### 1/5 — Money grubbing, power draining *2018-05-26, version 1.6* I used to be torn. Functionally, I wanted to give the product 4 stars, for functionality without a great UI. But for some reason it really drains the battery; I have to remember to kill it manually or else it can very easily drain my battery in a few hours in the background. There’s also an in-app purchase for more than one camera; given that the cameras cost $250 each, thus strikes me as unnecessary. ### 1/5 — Terrible customer service *2018-02-03, version 1.6* I previously wrote a positive review, but my app stopped working properly when I upgraded to the iPhone X and the support I’ve received is non-existent (my emails go into a black hole). Don’t buy a wifi baby... go with company that values its customers. ### 1/5 — They use to be helpful. Not anymore *2017-11-14, version 1.6* My app was working great before the new IOS update. The update seems to have stopped the app from connecting remotely, I reached out to WiFi baby for support and they sent me a link so that I can pay $29 for phone support. It is their responsibility to fix any issues caused by the update, they apparently don’t seem to think so. I am now stuck not being able to remotely connect to my camera or pay them to fix something that I am not responsible for. Guess I’ll have to buy a different one from another company that actually cares. ### 1/5 — Camera is fine connections with iPhone is very bad with updating. No help from company. *2017-10-28, version 1.6* Updating makes camera worthless on iPhone. No help from company on fix. Worked all day on their fix.. zero results. Not happy one percent. !!!👹👹👹 ### 1/5 — !!!Caution!!! Buyers should consider... *2017-10-06, version 1.5* If you and your family keep your iOS devices up-to-date with the latest iOS software from Apple and upgrade regularly you may want to consider other alternatives to WIFI Baby. I’ve been using a single camera in our twin nursery now for 4 months and while the installation experience and user interface leave a lot to be desired, when you do finally get things set up the system work relatively well. The problem is that both the mobile and desktop apps have an incredibly dated user interface years behind some other web cameras and baby monitors. The app often breaks after updating iOS and WIFI baby app updates in general are few and far apart. Don’t expect regular updates. WIFI baby has some very nice features, which is why I decided on one initially but the lack of regular app updates, the poorly designed mobile and desktop apps, and a few other issues I’ve had with the system would prevent me from recommending this baby monitoring system. At this price point we should all expect better overall and more reliable experience. ### 1/5 — Worst app *2017-10-04, version 1.5* I have had the cameras and they are great. I purchased the app because the old app I had is not supported in os11. The app is difficult to change the configuration and I have requested support three times but am told the purchase of my camera is over a year old so I can't get any help. Don't waste your money on this app. ### 1/5 — Terrible battery drain *2017-08-31, version 1.5* This app is useless unless you have a charging cord to use. The battery of my iPhone 6plus is gone from a 100% charge in around 5 hours. What's the point if you cannot even use the app during a baby's sleep through the night? Update: Continues to be a horrible battery drain. Also, regular dropping of connection, and need to work with their "tech". This was fine when it was still in the 1 year warranty period as it was included, but now that we are out of their coverage, guess what? They try to charge you $29.99 for a phone call!! What a rip off. This company is just wants to take as much of the owners' money as they can.... this, on top of an already extortionist $250 price for the camera equipment. What a joke, as is their whole company. Stay away. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing app, gotta love Wifi Baby *2017-09-15, version 1.5* The Wifi Baby camera/app combo is amazing. I travel for work, and I can see both of our kids sleeping anywhere in the world. And the Wifi Baby customer service is unparalleled. You can buy a cheeper camera, but you won’t get better service. ### 5/5 — Great quality *2017-04-18, version 1.5* We have baby twins and nap in different rooms then they sleep at night in. So we keep the shower gifts and currently have four different monitors. This one is our favorite. *great picture quality. You can see your baby with ease. *great sound quality. Our other ones don't even compare. It's nice to hear them. Not just static. ### 5/5 — We love it! *2017-02-28, version 1.5* We purchased WiFi Baby after it coming highly recommended by a friend. The set up was easy and we have not had any issues with connection. We did have one issue (our fault - we unplugged the router) and when we called the customer service, we were immediately helped. The customer service given to us by both email and over the phone were outstanding. We would definitely recommend WiFi Baby to anyone looking for a baby monitor. ### 5/5 — Great App / Customer Service *2017-02-25, version 1.5* Great app and customer service! ### 5/5 — Love it *2017-01-03, version 1.5* Very good night vision and great sound ### 5/5 — Baby WiFi *2016-11-29* Love the camera and the App. Easy to set up and share with other devices. Had some config with Router to do but all working well now ### 5/5 — A Satisfied Customer *2016-11-22, version 1.5* Sherri Trepeda was my service pro and she was very professional and solved my concerns quickly and completely. Wifi Baby is a valuable security addition to my efforts to provide a safe environment for my granddaughter. The product is outstanding and so is the service. Jim Riley ### 5/5 — Absolute BEST monitor out there *2016-11-03, version 1.5* Let's start with the camera - the picture at night is crystal clear, I can pinch and zoom in and see my baby's chest going up and down (yes I've done that on multiple occasions) you control everything so if you play a noise machine like we do or maybe play a little music for your baby you can block that from going through and all you hear is your baby ... GENIUS! Now let's talk support. Any question and I mean any question is answered promptly and if you need them to remotely take over your computer to help you...they do that too!! We've tried other monitors but nothing compares! This is worth every penny! The peace of mind it gives me is absolutely priceless! ### 5/5 — Works great! *2016-10-25, version 1.5* I love seeing and hearing both of my children at the same time, anywhere, anytime! ### 5/5 — Great customer service *2016-08-22, version 1.5* I am on my third wifibaby. These folks have some of the best customer service I've ever seen in a company. They've answered my questions with the quickness and have been great at doing screen shares to help solve problems. I'm wondering if the complaints below even contacted them at all. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-08.*