# Wildfire Mobile Banking — user reviews > 43 indexed App Store user reviews of Wildfire Mobile Banking by Wildfire Credit Union, rated 1.90/5 from 61 ratings. - Source: https://appshunter.io/ios/app/wildfire-mobile-banking/id546165799/reviews - App overview in markdown: https://appshunter.io/ios/app/wildfire-mobile-banking/id546165799.md - Rating breakdown: 5★ 10 · 4★ 0 · 3★ 2 · 2★ 11 · 1★ 38 ## Newest reviews (19 of 43) ### 2/5 — Poor design on new app *2023-01-22, version 3.1.1* Took away pending transaction and app keeps crashing on iPhone. Force you to switch before they work out the bugs, can’t just login on the new app you have to sign up all over again. **Developer response:** Hello, thank you for your feedback. We are very sorry your experience with our app has not met your expectations. To view pending transactions, you will need to click on the share/loan itself. If pending transactions are still not showing for you or you are having issues like this one, please give us a call at 989-249-8200 or stop in and we will investigate. ### 2/5 — Needs Work *2021-09-22, version 3.1.1* I quite enjoy Wildfire as my bank, it has been very nice and they support features like Apple Pay! However, the mobile app just doesn’t cut it. It hasn’t been updated in several years and it really needs a dramatic overhaul to support the latest iOS features and technologies, and just improvements overall. It feels slow and clunky. I hope to see work on this front, because I’d use it so much more if it was better. **Developer response:** Thank you for your feedback. We have been working on implementing a new online banking platform. The platform will include a new mobile application as well. There is no exact time frame on when this will go live. However, be on the lookout for future announcements. ### 2/5 — Issues with app on iPhone *2021-07-01, version 3.1.1* The app seemed to work fine on my Droid phone. However, my camera broke and I was no longer able to mobile deposit a check. I put the app on my wife’s iPhone and I can only see a Wildfire logo. No sign-in screen and it does nothing else. I now have to drive 50 miles to Saginaw to make my house payment in time. **Developer response:** Hello Noel, we are sincerely sorry to hear about your troubles and inconveniences the app has caused you. We are currently in development with a new version with the goal of providing a highly improved experience, so keep an eye out for announcements. If you have questions or further comments please give us a call at 1-800-227-2328 or +1(989)-249-8200. ### 1/5 — No longer works *2021-04-27, version 3.1.1* Used to do all my banking on my phone on this app. Now it spins and won’t allow any deposits. Can barely check my balance without 5-6 log ins. Called the credit union’s tech support they were unable to help just said it might be my phone. Same phone that always worked with the app before. **Developer response:** Hello, we are very sorry for the inconvenience. One thing you could try to fix the issue is to turn off the Wi-Fi assist on your phone. If this does not fix the problem, we invite you to stop by one of our branches when our lobbies are open again so we can assist you. We will do everything we can to brighten your experience. ### 1/5 — Glitchy *2021-04-02, version 3.1.1* The mobile app is awful. It is constantly glitching. There are many times where I am 100% certain I am entering the right password, but it still tells me that I am incorrect and threatens to lock me out of my account. Or if you try to do anything in the app, it automatically signs you out while you’re trying to do something. So then you have to sign back in. And do the same process over and over and over. It is awful and has been left unfixed the entire time I have been a member at Wildfire. So frustrating! **Developer response:** We are sorry you are experiencing this. Try disabling Wi-Fi Assist to see if this helps. Go to Settings > Cellular or Settings > Mobile Data. Then scroll down and tap the slider for Wi-Fi Assist. This is known issue for the current app and IOS. There is a new Wildfire App being developed, so be on the lookout for that in the near future. If you have questions please give us a call at 1-800-227-2328 or +1(989)-249-8200. ### 2/5 — Glitchy *2021-02-21, version 3.1.1* Basic banking app that’s easy to navigate, but 3 out of 5 times when you click a different tab it kicks you out and you have to sign in again, only for it to do it again and again so you can never actual do what you want. **Developer response:** We are sorry you are experiencing this. We are aware of this issue and are working on fixing it. In the meantime, try disabling Wi-Fi Assist to see if this helps. Go to Settings > Cellular or Settings > Mobile Data. Then scroll down and tap the slider for Wi-Fi Assist. ### 2/5 — Pretty bad *2020-12-31, version 3.1.1* Has the basic features of a mobile banking app but is very glitchy. Takes 10 tries to sign in. Then once you get in, if you select one of the options in the top left menu, it signs you out and takes you back to the sign in screen, starting you all the way over. I couldn’t imagine leaving a bank my whole family has been with for decades because of an app but if I was the type who would, I’d be gone for sure. **Developer response:** Thank you for your honest feedback. The issue you are experiencing is a known bug. The solution is to disable Wi-Fi Assist. Go to Settings > Cellular or Settings > Mobile Data. Then scroll down and tap the slider to turn off Wi-Fi Assist. We are currently developing a new mobile application, so be on the lookout for that in the future. ### 1/5 — Undependable *2020-12-04, version 3.1.1* Don’t rely on this app to do mobile banking. Doesn’t work have the time! And when it does.... it’s only for a shot time. Kicks you off and you have renter log in info. ### 2/5 — Terrible *2020-11-13, version 3.1.1* So sick of putting the correct password in a hundred times before it finally accepts it. Then once you’re in, I click on a category and it logs me out just to start at square one.... ### 1/5 — Simply doesn’t work anymore *2020-08-26, version 3.1.1* This app has gotten to the point where it just doesn’t work anymore. At all. I can’t use any features. Can’t transfer money from one place to another. This along with poor customer service from the credit union itself has me rethinking even having an account with them. I wouldn’t recommend this to anyone. You’re better off just using your web browsers through your phone. **Developer response:** Hello RustyS1900, we are deeply sorry to hear about your frustrations with our app and customer service you have experienced thus far. Our IT team has found that the problem may be if you has Wi-Fi Assist enabled on your iPhone to automatically use cellular data when Wi-Fi connectivity is poor, it causes issues. When the device is switching between Wi-Fi and cellular, it drops the connection. Your comments mean a great deal to us though and we will be using them to better our app and member experience. Also, we will be making updates to the app that will be available sometime next year. ### 1/5 — Times out and so unreliable! Spins and spins! *2020-08-20, version 3.1.1* I am beyond frustrated with the Wildfire mobile banking! Ah!!! ### 1/5 — Unstable since August 2020 *2020-08-19, version 3.1.1* The app is starting to be unstable, you can log in but when clicking on checking or savings you get logged out. I hope an emergency don’t ever occur where I need to transfer funds immediately with my phone. ### 1/5 — Terrible app *2020-08-13, version 3.1.1* This app is terrible it constantly kicks out and i cannot log in often when i know user name and password it correct. The warning of 3 wrong attempts locking doesn’t matter either i can try over and over. And i see there is a lot of other iPhone X complaints ### 2/5 — Update the app! *2020-08-13, version 3.1.1* Guys, you have to maintain apps. You can’t just neglect them for 2 years. Your app hasn’t changed, but every OS has! It logs me out every time I click any buttons. I love the features for online bill pay and deposits, but they do me no good if I can’t stay logged in! Update. Repair. **Developer response:** Thank you for your comments and patience and we are very sorry for the trouble the app has caused you. We are making notes of the problems you have addressed and will be using them for the future development of our app. ### 2/5 — Unstable & Undermaintained *2020-07-27, version 3.1.1* The last update to this app was TWO years ago! I’ve been on a tech support list of some kind for about a month now. I’ve had to uninstall and reinstall the app several times, and I’ve wasted precious time on the phone with WCU with no resolution. I have an iPhone X. Contrary to what I keep being told, it’s not my device. If it’s not updated soon, I’m seeking a new institution for banking! **Developer response:** We are sorry to hear that you are experiencing issues with our app. What are the issues you are experiencing maybe I can help? ### 2/5 — Frustrating *2020-06-19, version 3.1.1* I’ve been a wildfire member for years, and the app seems to get worse as time goes on. It’s incredibly slow and glitchy. It has started to kick me out while trying to transfer funds, and mobile deposits fail all the time. **Developer response:** We apologize for the performance issues you are experiencing. We will forward this to our development team to investigate. If you have additional questions or concerns please reach out to us at 1-800-227-2328. ### 1/5 — Issues *2019-12-31, version 3.1.1* Operating system is awful. Extremely frustrating. Half the time can’t load the page or log in. ### 2/5 — It won’t load at all. Beyond furious *2019-09-20, version 3.1.1* This app is always taking it sweet time loading and now when I go to launch the app it just says wildfire credit union and stays at a white page - not allowing me to sign in and view my account. This is ridiculous **Developer response:** We apologize for the performance issues you are experiencing. We will forward this to our development team to investigate. If you have additional questions or concerns please reach out to us at 1-800-227-2328. ### 1/5 — So slow and lots of hangups! *2017-11-06, version 3.1.0* Needs more tech support. Great options and ideas but hangs up all the time and sometimes the mobile deposits dont go thru. ## Most critical reviews (10 lowest-rated) ### 1/5 — The “New” App is Bringing Wildfire Backwards *2023-01-22, version 3.1.1* I never had any problems with the former online banking app WCU offered. I dislike everything about this new version; it’s not as user friendly, the format isn’t as clean/organized (I have the *need* for a checkbook for the first time in my life because of this), and the app constantly crashes before I’m even able to log in. I don’t have any sense of financial security with this app like I felt with the last because it’s so “third-world”. **Developer response:** We are aware of current issues with the new system and are diligently working to correct them. Although our original system had some great features, it no longer allows us to make improvements or changes for our current and future needs. If you need any further assistance please contact our call center at 989-249-8200 or 1-800-227-2328 or stop by one of our branches at your convenience. ### 1/5 — Sign in trouble *2022-11-10, version 3.1.1* This app is horrible I can never just sign in it takes up so much of my time I just call!! ### 1/5 — App crash and no Face ID *2022-10-25, version 3.1.1* App keeps logging me out after 5 seconds of being logged in, and also there is no FACE ID feature. Seeing as how most people have Iphones I find it ridiculous that the app isn't compatible yet with Face ID. Update: No where in the Iphone settings Nor the Wildfire app setting does it even mention Face ID. Only has Touch ID option. I have the Iphone 14 Pro, so yes, my phone is capable. You guys simply don't have that option. Not only that, anytime I click anywhere in the app it logs me out EVERYTIME. So just, fix the app. **Developer response:** Hello and thank you for this review! For Face ID, once you log into the app there should be an option for you to enable Face ID under "Settings" in the app, but only if it is possible on your device. If you are still unable to use Face ID, run into anymore errors, or need assistance, please don't hesitate to reach out to us at 989-249-8200 or stop into one of our branches! ### 1/5 — Fix this app *2022-08-05, version 3.1.1* iPhone 13 pro max. The app shifts itself upwards and can no longer see the home or logout buttons. No amount of scrolling fixes it. ### 1/5 — Nothing improved *2022-07-21, version 3.1.1* Always major difficulties logging in and once in you get kicked out anytime you try to use one of the very basic features. It’s difficult to do online deposits, and pretty much anything beyond seeing your account balances and even that can be a challenge. The same issues have been reported over and over with no improvements. Considering changing banks over it but it’s inconvenient to change all that info. **Developer response:** Hello, we apologize for the issues you have faced with our app. To try and fix, try disabling Wi-Fi Assist by going to Settings > Cellular or Setting > Mobile Data. We also want to let you know that we are working on releasing a new mobile banking platform soon, so be on the lookout for announcements on that. Please do not hesitate to give us a call if you have any questions at 1-800-227-2328 or 1-989-249-8200. ### 1/5 — Needs help *2021-12-07, version 3.1.1* Just got an email which said statement ready to view. When I try to get my statement I get error message. Went to the regular website, same problem. I find the app very difficult to navigate at times. I received a response in regards to the above review and yes, the issue was resolved which I appreciate. Will be happy when the app has been redesigned. I do use it every day. And thanks for the communication. **Developer response:** Good morning, we are sorry for the frustration this has caused you. We were made aware of statement loading failures and were able to get the issue resolved. As far as the mobile app goes, we have been working extensively on a brand new digital banking experience for our members, so please watch out for an update in the future as the launch date is still to be determined. If you have any questions or concerns please reach out to us at 1-800-227-2328 or 1-989-249-8200. ### 1/5 — Awful app *2021-11-20, version 3.1.1* If zero was a option I’d select it this app has some of the worst layout and UI design, ontop of that supper bug riddled from kicked you out middle of whatever you may be doing to not letting you because as soon as you login the app crashes Overall not great only use because SOMETIMES convenient most times it’s just a hassle **Developer response:** Hello Peyton, we apologize for the issues you have faced with our app. We are currently developing a new mobile banking app. To try and fix, try disabling Wi-Fi Assist by going to Settings > Cellular or Setting > Mobile Data. Please do not hesitate to give us a call if you have any questions at 1-800-227-2328 or 1-989-249-8200. ### 1/5 — Bad app *2021-10-01, version 3.1.1* Very poor app. Every time I try to login it constantly tells me I have the wrong password. Even after correctly typing it in multiple times. If eventually it decides to take my password and gets me in the second I try to click on anything it kicks me out and I have to login again. This has been a constant thing for years now. I seriously wish they would fix it **Developer response:** Hello, thank you for this review and we are sincerely sorry for the issues you have faced with our app. To try and fix the issue, try disabling Wi-Fi Assist by going to Settings > Cellular or Settings > Mobile Data. Then scroll down and tap the slider for Wi-Fi Assist. This is known issue for the current app and IOS and may be causing the problem you are facing. We are currently developing a new mobile banking app so keep an eye out for announcements on the new app in the near future! If you have questions please give us a call at 1-800-227-2328 or +1(989)-249-8200. ### 1/5 — Heavily needs to be fixed *2021-08-20, version 3.1.1* I don’t know how many times I can put my password in correctly and it still insists on telling me it’s incorrect. Seriously need to fix this app it’s very frustrating.. ### 1/5 — It’s still broken *2021-07-11, version 3.1.1* According to the response in January, “ we should be on the look out for an update”. However this is July and it’s still broken. I’m experiencing the same issues as the previous review, I have to constantly sign in, because it thinks your password is wrong, which it’s not..if you try to do a transfer, it constantly glitches out and kicks you back to the sign in screen. Super annoying to be messing with my time and money. If I need to hurry and transfer money from one account to another, this app will frustrate you beyond belief. In this day in age, where doing things by computers and apps for convenience is prevalent , you’d think you’d put a little more love and effort into your banking app to support your customers. Doesn’t even appear that there’s been any updates in 3 yrs! 😑 **Developer response:** Thank you for this review and we sincerely apologize for the frustrations the app have caused you, we understand that we are in an age where digital comes first so we are working on providing our members with a brand new app that will provide a much richer and brighter experience, stay tuned for announcements on that. If you continue to experience these bugs with our current app you can always use our mobile website https://hb.wildfirecu.org or call 1-800-227-2328. ## Most praised reviews (10 highest-rated) ### 5/5 — Clean and fast app *2017-07-28, version 3.1.0* Love the fingerprint authentication! App loads well. Also like the mobile deposit feature! ### 5/5 — Great! *2012-10-20, version 2.4.4* This app is very easy to use! I love all of the features. ### 4/5 — Mobile Deposit Not Working *2016-11-01, version 3.0.0* I love this app and I use it practically everyday to check on my finances in my accounts. However, I'm docking a star because whenever I need to use the "Mobile Deposit" feature it never registers the endorsement on the backs of my checks and I have to end up taking the check to the bank anyway. Out of the times I've used this feature it was successful once (so much for convenience :/). This app would be almost perfect if the "Mobile Deposit" feature was fixed ASAP. ### 4/5 — Great App *2013-06-03, version 2.5.1* Wildfire's mobile banking app is very streamline and easy to use on mobile devices. The app is speedy and contains just about everything you need. The only slight changes needed in this app would be the ability to make a deposit through your phone, and adding the ability to see pending transactions. Recently the addition of bill pay to the app has made it even better. ### 4/5 — iPhone 5 black bars *2012-09-24, version 2.3.6* Optimize the app for the iPhone 5 increased screen size please?! ### 4/5 — Pretty good *2012-09-22, version 2.1.66* I just loaded this app and it looks pretty good so far. I am sure there are things I will find later but the feature I am missing right now is the ability to see holds. I like to see what's affecting my available balance. I also like to see how much our payroll deposits are going to be. The app is really easy and convenient to use. ### 3/5 — Lacking *2017-02-04, version 3.0.0* Does the basic job well enough. Just wish it was faster, and not so boring to look at. ### 3/5 — Basic *2014-12-05, version 2.5.1* It serves it's purpose, I can see my balances, I can transfer, pay on loans & sent the bank a message. Really don't have problems, though I wish it would show pending transactions & I wish it wouldn't log me out if I switch between apps or get a text message etc. ### 3/5 — . *2012-10-20, version 2.4.4* Great app, wish we had access to bill pay and remote check deposit. Hoping that will becoming! Otherwise love it. ### 3/5 — Comments *2012-09-05, version 2.1.66* Nice app and easy to use. Would like to see the ability to write a transaction comment. Also there is no bill pay option and that would help too. Any future ability for remote check deposits are welcome as well. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*