# Wildfire Personal Banking — user reviews > 75 indexed App Store user reviews of Wildfire Personal Banking by Wildfire Credit Union, rated 4.70/5 from 583 ratings. - Source: https://appshunter.io/ios/app/wildfire-personal-banking/id1557266112/reviews - App overview in markdown: https://appshunter.io/ios/app/wildfire-personal-banking/id1557266112.md - Rating breakdown: 5★ 493 · 4★ 44 · 3★ 11 · 2★ 3 · 1★ 32 ## What do users think of Wildfire Personal Banking? Overall sentiment: negative **Pros** - 🚀 Fast app performance and quick load times - 🎨 Clean, modern, and intuitive user interface design - 💳 Easy check deposit functionality - 🔒 Good fraud detection and security notifications - 💰 P2P payment feature added - 👍 Helpful customer support staff - 📱 Improved layout compared to older versions **Cons** - 🐛 Frequent app crashes and login failures - 🔑 Persistent login and authentication issues - ⏱️ Slow money transfers (2-5 days instead of instant) - 💸 Inaccurate account balance displays - ❌ Missing critical features from previous app - 🔄 Requires constant app restarts to update information - 🚫 Frequent maintenance downtime without proper notification - 😤 Forced migration from working old app - 🔐 Overly complicated security measures - 📊 Cannot view pending transactions - 🔓 Face ID and biometric authentication not working properly - 💼 Business account access removed or broken - 🔧 Confusing and cluttered layout - ⚠️ Transfers between accounts frequently fail or reverse **Commonly reported bugs** - App crashes immediately upon login attempt - Login credentials rejected despite being correct - Account balance not reflecting actual amounts - Pending transactions not displaying - Money transfers failing or reversing to original account - App freezing and requiring force close - Face ID authentication not functioning - One-time passcode verification loop preventing login - App not compatible with iPhone 16 Pro Max - Password reset functionality broken - Business account enrollment not working on mobile app - Delayed balance updates after transactions - App closes after successful login - Continuous error messages: 'Something went wrong' - Old phone number verification blocking new device access - Card lock feature unavailable during critical times **Most requested features** - Restore instant money transfers between accounts - Add Face ID and biometric login support - Display pending transactions in real-time - Show loan payment amounts in transfer screen - Allow hiding of closed accounts - Enable password manager integration for easier login - Restore business and personal account unified access - Add real-time transaction updates - Improve account information visibility at a glance - Restore all features from previous app version - Add dark mode option - Implement better notification system for maintenance windows ## Newest reviews (11 of 75) ### 1/5 — Forced Migration, still terrible 4 years later *2024-01-08, version 4.1.4* Nothing like being forced into new digital plus system that has failed to improve over 4 years. This must be the developers first attempt at UX as this is horrible. ### 1/5 — Terrible app features *2024-01-02, version 4.1.4* I’ve been a member since 2000 but this app has me wanting to pull all my money out and switch to a new bank. Transferring money is impossible even if it’s a transfer from your rewards to your savings…. It never works. The old app was great! I never had a problem with it. This new app has little to no options where as before I could do everything I needed to without a phone call or in person visit. (Which is huge for someone who doesn’t live it the state anymore). Overall it’s a terrible app. If I could leave less than 1 star I would. ### 1/5 — New app is not good *2023-12-15, version 4.0.18* On my old phone, I was able to sign in with my face ID instead of putting in my password each time. Since I’ve gotten my new phone a few months ago, even though I authorized the app to use face ID, i still have to put my username and password in each time. I can’t find a setting on the app or in my settings to change this. I just tried to delete and redownload the app as an attempt to fix this, but now it is not letting me sign in without texting/calling my phone number. The problem is that the phone number is for my old phone, so now I can’t log into my bank account at all. I thought this new app couldn’t possibly be worse than the old one, but there are less features, harder to see account information, and hardly any settings. ugh. ### 1/5 — I miss the old app *2023-10-12, version 2.2.3* I can’t even see my pending transactions and I also use to see my paychecks pending into my account and now I can’t anymore. Also, I hate how when money is taken out of my account and it doesn’t even update it to the correct amount on what’s left in my checking. I have to literally restart the app to see the correct amount left but even that doesn’t work sometimes. Make this app better!!! ### 1/5 — This bank really turned for the worse. *2023-06-15, version 2.1.4* I literally closed my account and left this bank due to its switch to this terrible app. Less features than before. The amounts in my accounts were not ever accurate (how are you to bank of you don’t know what’s in your account). A less user friendly log-in and user experience. Clearly, no one consulted any members to see what they needed in a new app. I gave them 4 months to address anything on there, most specifically the incorrect banking amounts. They did not. When I asked to close my accounts, they informed me there was still a 5$ balance to be paid on my credit card…. Which had been paid off and showed a zero balance in all statements (online & paper) for 4 months. They told me it was an interest charge. On what? There wasn’t a balance to charge interest on??? It was so bad, I left this bank after 20 years. I advise you do the same. ### 1/5 — Bad *2023-06-09, version 2.1.4* Terr ### 1/5 — Business is no longer on the app? *2023-02-07, version 1.13.0* Why am I unable to sign into the app? I have the new enrollment for business. So why can’t I have access via the app. I liked the last app. ### 1/5 — Didn’t think the app could get worse. *2023-02-06, version 1.13.0* I would rate this less than one star. Lost many features of the already bad app. Most importantly the ability to transfer funds between business and personal accounts. I have to have multiple different logins now. Thanks for making things more difficult. I will probably move banks just because of this. ### 1/5 — Clunky and makes me miss the old app *2023-02-02, version 1.13.0* I’ve been using the new app for about a month and so far it’s been down or not updating information more than it’s worked. I have no desire to see old closed accounts. They should be able to be hidden, or simply not there. Hoping to see an update that addresses the issues it has soon, I like my bank, but this makes me want to switch to a bank that allows me to use a mobile app without a headache. ### 1/5 — 😒 *2023-01-25, version 1.13.0* I can’t even log in? It says my username and password is incorrect, but it’s been the same since 2016. Definitely not incorrect. ### 1/5 — Missing features *2023-01-24, version 1.13.0* You can no longer see pending transactions, which is a real killer for me ## Most critical reviews (10 lowest-rated) ### 1/5 — No longer working. *2026-08-21, version 5.7.4* App no longer works after their big update today. ### 1/5 — Login Function Not Working *2025-12-19, version 5.4.8* I got a new iPhone 16 Pro Max the other day and now my Wildfire app won’t let me do anything. It lets me go to the login screen but none of the links or buttons on that screen are working. I have tried deleting and reinstalling the app and it’s still doing the same thing. Completely unusable. If this doesn’t get fixed, I will find a new credit union. Very inconvenient. ### 1/5 — Awful App *2025-03-21, version 5.0.6* The app is absolutely awful. Always logs me out. Not user friendly. I constantly do not have access to my account because they are working on it so the app is shut down. When you call the help line they are great, but the app itself is awful. Do not recommend. ### 1/5 — Update your customers *2025-03-16, version 4.4.2* Anytime I can’t see what’s in my account I start to get uneasy. The second you can access your money that’s when stuff gets crazy. There’s apparently an update this morning and instead of saying come back later the app just said sorry unable to process. I called and that’s how I found out there was an update going on. This is ridiculous and I would like to see my money. ### 1/5 — Can’t login *2024-02-21, version 4.1.4* Error of displaying ### 1/5 — Horrible app *2024-02-13, version 4.1.4* I’ve been using wildfire for about 20 years and this app makes me want to choose another place to bank with. I’ve moved most my family to wildfire and conveniently could INSTANTLY transfer money between accounts. Now it takes 2 to 5 days and half the time the money gets sent back to my own account. If this does not get fixed I will be taking my business elsewhere and I know my household will follow. ### 1/5 — 1 star *2024-02-09, version 4.1.4* This is terrible I can't log my account in even though I had signed in on my other account this was a terrible experience and still is. ### 1/5 — Terrible app *2024-02-08, version 4.1.4* This app is literally impossible to use the old app worked fine and was straightforward. Why force everyone to switch apps and logins just for the app to have 5 million bugs? ### 1/5 — Awful! *2024-02-06, version 4.1.4* This new app is terrible. The old app was so much better! You used to be able to transfer money from one account to another and have it happen immediately. Now it takes AT LEAST one day if not more for the transfer to take place! Don’t even get me started on the so called security measures that make it almost impossible for both members of the same account to be able to log into the account electronically! ### 1/5 — Why??!! *2024-01-29, version 4.1.4* Why change it!? My card has been compromised and I can’t even lock my card now till the morning! I feel like this was attempted before and it wasn’t great at all. I am so upset that I can’t do anything with my account and freeze my OWN card to not loss money! ## Most praised reviews (10 highest-rated) ### 5/5 — Much Needed Update *2026-08-21, version 6.0.9* After months of poor performance and having the load time of the landing page take sometimes a minute or so to load…This update fixes so much and makes things much smoother! ### 5/5 — BEST CREDIT UNION *2026-06-03, version 5.7.4* I have the best and most amazing interactions with everyone at wildfire, their exceptional service and overall care for me and my request go above and beyond the expectations. 100/10 ### 5/5 — So good *2025-03-17, version 5.0.6* Amazing financing app 10 out of 10 ### 5/5 — Clean quick banking app *2025-03-17, version 5.0.6* Really like the speed of the app as well as the clean/concise user interface. ### 5/5 — Clean intuitive user experience *2024-08-16, version 4.3.2* Well laid out, good looking app! ### 5/5 — App *2024-05-16, version 4.2.9* I love this app, it’s extremely helpful and easy to use!! ### 5/5 — Wildfire CU *2023-11-21, version 4.0.18* I have been with Wildfire Credit Union since they were in Flint maybe in 1973? Love them. Always available when I have questions, easy to transfer money, easy to deposit checks, and credit card o Is always on spot notifying me if they suspect fraud. Love my credit union! ### 5/5 — Much better! *2023-02-15, version 1.13.0* I have complained so much in the beginning about the new app that since the bugs have been worked out, I thought I should say that it is working well now. Still have to go to main website to get statements but the digital + app works to do bill pay, check accounts, transfer, etc. ### 5/5 — Good update *2023-01-27, version 1.13.0* New portal is much more updated with added feature of P2P. ### 5/5 — (UPDATE) *2023-01-16* UPDATE: I deleted the app, went back to the Wildfire website and started the enroll process over again and then re-installed the app. It now works!!! I like the layout and it seems much more user friendly then the last app. It was a long time coming, but I think you guys did better. I would like to see a change with the loans part. I have a car loan through Wildfire and when you go into the “move money” to the transfer a payment to it, it would be nice if it would indicate what you owe. I don’t always remember the payment amount and end up having to close out of the transfer screen to go look at the loan details before I enter the amount to transfer. Just a little helpful tip. Thank you. **Developer response:** We're happy to hear you were able to successfully log in. Thank you for your positive feedback. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*