# Willdesk-Live Chat, Helpdesk — Customer service tool

> E-commerce customer service and sales tool with live chat and unified inbox. (iPhone/iPad app by Bestseller (Shenzhen) Technology Co., Ltd.)

- Source: https://appshunter.io/ios/app/willdesk-live-chat-helpdesk/id6443578268 (this page in markdown: same URL + `.md`)
- Developer: [Bestseller (Shenzhen) Technology Co., Ltd](https://appshunter.io/developer/1647327732)
- Category: Utilities
- Price: Free
- Rating: 4.00/5 from 3 App Store ratings · 3 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 39 MB
- Languages: English, Chinese
- Released: 2022-10-22
- Data updated: 2026-06-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/willdesk-live-chat-helpdesk/id6443578268/reviews.md

## What is Willdesk?

Willdesk is the Ecommerce helpdesk that contributes to making the most sales and efficiency for customer service.
Features：
1.Branded Self-service widget
Integrate with Order Tracking and FAQ, provides 24/7 self-support,and lets customers resolve 70% of common issues like "Where is my order".
2.Boost sales through live chat
Convert valuable visitors into buyers by intimate live chat.
3.Manage all channels in one inbox
Centralize customer tickets in one feed, including Live chat, Email, Whatsapp, Messenger.Stop switching all day long.
4.Get complete customer index
Clearly understand the customer and all their interactions with your bussiness, providing personalized service to boost sales through CRM.
5.Multi-platform integrations
Integration of multiple eCommerce platforms and marketing products.Designed for eCommerce, built for your entire stack.

## Key features

- Branded self-service widget
- Live chat for sales conversion
- Unified inbox for all channels
- Customer index and CRM
- Multi-platform integrations

## Recent user reviews (3 of 3)

All indexed reviews: https://appshunter.io/ios/app/willdesk-live-chat-helpdesk/id6443578268/reviews.md

### 2/5 — Constant issues

*2024-09-08, version 1.4.7*

Constantly having issues with the app alerting us when there is a message. Support tells me to delete the app and reinstall. Have had to do this multiple times.

### 5/5 — Works exactly how it should

*2024-04-12, version 1.4.2*

Useful for my Shopify store

### 5/5 — Nice APP

*2023-03-05, version 1.2.0*

Very clean and easy to use, like the style of Chat window

## Frequently asked questions about Willdesk

### What is Willdesk?

Willdesk is an e-commerce helpdesk designed to enhance customer service efficiency and drive sales. It integrates features like live chat, a self-service widget, and a unified inbox to manage customer interactions.

### Does Willdesk offer a free trial?

Willdesk is available for free, so there is no need for a trial period. Users can access its core features without any upfront cost.

### What platforms does Willdesk integrate with?

Willdesk offers multi-platform integrations designed for e-commerce. It connects with various e-commerce platforms and marketing products to support your entire tech stack.

### Can Willdesk help resolve customer order issues?

Yes, Willdesk's branded self-service widget integrates with order tracking and FAQs, allowing customers to resolve common issues like 'Where is my order?' independently, potentially handling up to 70% of such queries.

### How does Willdesk manage customer communication?

Willdesk centralizes customer tickets from Live chat, Email, Whatsapp, and Messenger into a single inbox, eliminating the need to switch between multiple platforms throughout the day.

### What is the age rating for Willdesk?

Willdesk has an age rating of 4+, making it suitable for a wide range of users. It is available on iPhone, iPad, and iPod devices.

### How often is Willdesk updated?

The latest version of Willdesk is 1.5.2, last updated on February 25, 2025. This indicates regular updates to improve functionality and reliability.

### Does Willdesk have ads?

No, Willdesk does not contain advertisements. It is a free application that focuses on providing a seamless user experience without interruptions.

## Version history (last 5 releases)

### 1.5.2 — 2025-02-25

Fix known bugs and optimize UI issues.

### 1.5.1 — 2025-02-14

Fix known bugs and optimize UI issues.

### 1.4.9 — 2024-12-29

Fix known bugs and optimize UI issues.

### 1.4.8 — 2024-09-29

Fix known bugs and optimize UI issues.

### 1.4.7 — 2024-08-15

Fixed a bug in sending mail messages

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*