# Willie's Rewards — user reviews > 195 indexed App Store user reviews of Willie's Rewards by Willie's Grill & Icehouse LLC, rated 4.88/5 from 13,215 ratings. - Source: https://appshunter.io/ios/app/willies-rewards/id1635502127/reviews - App overview in markdown: https://appshunter.io/ios/app/willies-rewards/id1635502127.md - Rating breakdown: 5★ 10,117 · 4★ 720 · 3★ 165 · 2★ 29 · 1★ 48 ## What do users think of Willie's Rewards? Overall sentiment: positive **Pros** - 👍 Excellent service - 🍔 Delicious food - 🌟 Consistent quality - 💰 Reasonable prices - 🎉 Great atmosphere **Cons** - 🐛 App issues (freezing, not working) - 🕰️ Slow service at times - 🍟 Some food quality issues (burnt, old oil) - 🚫 Ageism concerns **Commonly reported bugs** - App freezing and not working - Incorrect order delivery **Most requested features** - Dark mode option - Improved app functionality - Consistent baked potato quality ## Newest reviews (18 of 195) ### 4/5 — Please Make Menu Available *2026-08-01, version 1.3* This app is great but you cannot view the menu without selecting delivery or curbside. Sometimes I just want to see the menu before I get there so I don’t hold up the line. ### 5/5 — Willie’s Spring location *2026-07-18, version 1.3* Jordyn our server and the manager Jarren are AMAZING!!!! ### 5/5 — First timers *2026-07-18, version 1.3* Matthew R was a great server and super helpful. Food was delicious and affordable. Great date night with my husband. ### 5/5 — Rain Day *2026-07-12, version 1.3* Stopped in for quick bite! Everything was quick and great service! ### 5/5 — Lunch at the Bar *2026-06-28, version 1.2* Great food & great service ### 5/5 — Awesome service from Maddie! *2026-06-19, version 1.2* We came with a large group of 14 and Maddie took tremendous care of us! We had a blast and the food was great - we were shocked at how much food we got for the price! Will be back for sure. ### 5/5 — Wonderful Service *2026-06-17, version 1.2* Liliana is an amazing server. She goes above and beyond to serve us and make our visit always superb! Thank You! ### 5/5 — Great food and service *2026-06-10, version 1.2* Great good and great service. Our server was Ashley B. And she was awesome! Hot wings and the boudin balls were yummy!!! Recommend trying them! ### 5/5 — My guilty pleasure *2026-06-09, version 1.2* I always love coming to Willie’s when I have a day off or summer break! The food is always on point just like the Jack and Coke! I love when I get Jared as my server. He is always so happy,sweet, and kind! Thank you!!!! ### 5/5 — Excellent Customer Service! *2026-06-06, version 1.2* Kassandra C was very polite and did whatever was necessary to make sure I have a pleasurable dining experience. When I return, I hope she is my server. To me, customer means more than food taste. It helps that the food was hot, delicious and the service sizes were nice. ### 5/5 — Cibolo *2026-06-01, version 1.2* Dawn H on 6/1/2026 did an amazing job!!!! Fantastic and she needs a raise!!! ### 5/5 — Celebrating Memorial Day *2026-05-26, version 1.2* My wife and I decided to visit Willie’s in College Station on Memorial Day. The service was prompt and friendly. The meal - I had a cheeseburger and she had a grilled chicken salad- was very nice. We will be back! ### 5/5 — Great server *2026-05-18, version 1.2* Zoe was great and went the extra mile convincing our 2 year old to actually eat his food! Great service and super friendly ### 5/5 — Great Service *2026-05-16, version 1.2* Sam was very friendly and kind to my daughter and me. He checked on us regularly and made our experience wonderful! The food was hot and fresh. I like the fact that my daughter was able to play outside in the sandbox with other kids. She enjoyed herself as well. We will definitely be back for another Mommy-Daughter night in the future. ### 5/5 — Amazing experience *2026-04-26, version 1.2* Food and service were amazing! ### 5/5 — First Time *2026-04-25, version 1.2* Samatha at the Pearland store was amazing! The food was amazing. We will definitely be coming back here to eat!! Met the manager. He is awesome also, I really like this place. ### 5/5 — Way too salty *2026-04-25, version 1.2* The parmesan garlic sauce, French fries and fried pickles were way too salty! You need a dialysis unit in your parking lot. Not healthy options! ### 5/5 — Exceptional *2026-04-19, version 1.2* Love my Chicken Sandwich ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible website *2025-12-06, version 1.2* Does not work Had to reset password and would not work. Had to set up whole new account. Bad!! ### 1/5 — Fading experience *2025-11-07, version 1.1* Been going here a long time and it used to be real good, but the last couple of times the quality of the food has dropped a lot. The service team is good, just hate having to send stuff back over and over. ### 1/5 — Disappointed *2025-05-03, version 1.1* Santiago was one of the worst waiters I have ever had. He never comes by and asks if we need anything. We always have to track him down. We are seriously considering finding a different spot to eat from now on ### 1/5 — App is not efficient *2023-02-18, version 1.0* Took forever to upload and have missed out on a lot of point because the app doesn’t work ! ### 1/5 — Not fair *2023-01-17, version 1.0* I bought over $300 worth of food. I never made the gold level because every time I use a coupon it’s a subtracts points so you never get there unless you don’t use the coupons which defeats the purpose of the app. ### 2/5 — No CustomerComment Card *2025-03-03* We’ve been customers for several years, so this isn’t a one off review. First of all the guy that took our order was quite short and a bit rude. I can deal with that, but he charges for TWO drinks we never ordered. What I asked him if the burger I ordered came with one side he told me yes. I asked him if it if I could make that onion rings he said no. He didn’t tell me it was two dollars more! No big deal but now we’re up to three surprises when my check came. In between that time I had talked with the manager on duty in the waiter and we were just having nice chat. When we went to leave, the manager came up to me again, and I had to tell him in all honesty that the hamburger was way over overcooked. Problems. He patted me on the back and said we’ll see you next time. They push this app which I’m using for the first time. They’re probably regretting it. You guys don’t need an app, you need a customer comment card because there are a lot of problems at that restaurant. I usually don’t leave bad reviews, but I’ll sleep well tonight. ### 2/5 — Confused *2023-03-29* We tried Willies for the first time and were very disappointed. The food is average. I ordered my burger rare and it came out cold and raw. They did bring another but it was not what I ordered. The staff is friendly enough but certainly not competent. I was initially charged for the 2nd burger , had to tell the waitress to remove the charge. ### 2/5 — Burned Shrimp *2023-01-14, version 1.0* It was really bad we went last noght and fried shrimp came out as if we ordered blacked. I paid for them and the told the mamager I was embarassed for them that they would come out of the kitxhen thT way. ### 3/5 — Chicken strips *2026-05-22, version 1.2* Chicken strips in the app way larger then what you get. This is false advertising ### 3/5 — Issues logging in *2026-05-05, version 1.2* I don’t know what is going on with this app, but ever since it updated, it logged me out and when I tried to sign in it didn’t recognize my info. So I reset my password and then it takes me to enter my phone number to verify and it tells me that the number is already taken. Like what?! So I can’t use this app. ## Most praised reviews (10 highest-rated) ### 5/5 — Mrs. Ingram *2026-08-30, version 1.3* Our server James was awesome!!! He was very nice and attentive! Thanks James C! ### 5/5 — Good Food *2026-08-21, version 1.3* Food was great service excellent! ### 5/5 — Bravo! *2026-08-19, version 1.3* Leslie was outstanding! She was attentive, cordial and professional! ### 5/5 — Great food! *2026-08-17, version 1.3* Our food (turkey burger and wings) were amazing! Our server Erin was so attentive and great! Thank you for the great experience! ### 5/5 — Willie’s grill & Ice House *2026-08-17, version 1.3* Great friendly service by Raylin! Very nice manager as well. Thanks! ### 5/5 — Food *2026-08-16, version 1.3* Always good and hot and that Reward program works and people are happy here because remember one thing Team work is less of and more of we Thanks Juan ### 5/5 — Xavier *2026-08-10, version 1.3* Great job!! Very nice! ### 5/5 — Great service *2026-08-01, version 1.3* Isaac is the best ### 5/5 — Willie’s *2026-08-01, version 1.3* Great place, service, fantastic food,and great music. ### 5/5 — Food *2026-07-21, version 1.3* Hello I went today and the food was not hot so I’m asking for my order to be sent over again . --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*