# Willow Bridge Properties — user reviews > 55 indexed App Store user reviews of Willow Bridge Properties by Willow Bridge Property Company, rated 4.40/5 from 1,409 ratings. - Source: https://appshunter.io/ios/app/willow-bridge-properties/id1480447126/reviews - App overview in markdown: https://appshunter.io/ios/app/willow-bridge-properties/id1480447126.md - Rating breakdown: 5★ 1,129 · 4★ 83 · 3★ 34 · 2★ 25 · 1★ 138 ## What do users think of Willow Bridge Properties? Overall sentiment: negative **Pros** - ⭐ Quick to resolve issues - 🏠 Great place to call home - 🔑 Convenient door codes **Cons** - 🐛 App crashes and freezes - 🤖 Buggy and unusable - 🗣️ Poor customer service and responsiveness - 🔒 Cannot paste password from manager - 🗑️ Terrible update with broken features - 🤢 Black mold issue not addressed - 🔔 Annoying notification spam **Commonly reported bugs** - Cannot log in or sign up - Activation codes not working - Blank screens and loading issues - Bulletin board feature not working **Most requested features** - Dark mode option - Ability to select date for reservations ## Newest reviews (13 of 55) ### 2/5 — Keeps closing out *2022-11-18, version 4.19* Called mobile doorman and never heard back regarding the app closing constantly when trying to make a reservation It now been 3 months and no updates. It’s very frustrating to not be able to conveniently reserve amenities ### 2/5 — Poor response time from maintenance/office *2022-08-24, version 4.14.02* The accessibility is great but the practicality and actual implementation/response of the parties contacted/alerted via the app are not ### 1/5 — App doesn’t work *2022-08-19, version 4.14* Can’t login anymore ### 1/5 — Notification spam *2022-08-11, version 4.14* No way to mute useless and annoying notifications. Had to turn them off as a result, thus no longer able to receive community and mail alerts. ### 1/5 — App update horrible *2022-05-23, version 4.13* I have not been able to get into the app since it updated. It asked me for my password which I put in, and I keep getting errors that it is wrong. When I tried to reset the password I keep getting told that they don’t match, even though they do. ### 1/5 — App isn’t working *2022-05-06, version 4.12* My property uses the app to relay messages to residents, but I cannot access those messages with the new app update. I was logged out and cannot log in with my password. I attempt to change my password, but it gets stuck on a loading page indefinitely. Please help! ### 1/5 — FROZEN *2022-01-18, version 4.7.01* The app was good but now freezes everytime I open it. I don’t want to delete and lose my information in it. It would be nice if the developer addressed this issue and replied with a fix for me ### 2/5 — App no longer works *2022-01-15, version 4.7.01* As others have said, the app no longer works after the most recent update it seems. A white screen with a continue button that is grayed out pops up every single time you try to open the app but you cannot click on the button. I clicked around the screen and was eventually taken to a webpage in my Chrome browser that had a terms of use page for what I assume is the developer company. But that didn’t do anything and I still couldn’t advance pass to the blank screen in the app. Please fix! ### 1/5 — App no longer works *2022-01-13, version 4.7.01* A screen pops up with Lincoln Property Company that has a continue button grayed out. I contacted the apartment complex twice and they were unable to help. ### 2/5 — K2 Properties *2022-01-09, version 4.7.01* K2 Properties - App malfunctioning. Please have someone check. Lincoln Properties sign keeps popping up to press ‘continue’ but you can’t actually click anything and therefore can’t see any update from the building for the apartment. ### 1/5 — You don’t want to live at a Lincoln property *2021-10-23, version 4.7* If you already do, I’m sorry for you. Our water is shut off all the time, constant construction, poor management and my quoted rent renewal was - not joking - $985. ### 1/5 — The app keeps crashing since an iOS update *2021-09-21, version 4.5* It crashes after 2 seconds. ### 1/5 — crashes on iphone 12 after last version update *2021-09-17, version 4.5* Terrible updates whatever they did to new version crashes on iphone 12 ## Most critical reviews (10 lowest-rated) ### 1/5 — Worthless *2025-02-01, version 5.2.50* I cannot use this app. It is worthless. ### 1/5 — Unusable *2023-12-15, version 5.1.40* App is unusable ### 1/5 — Can't paste password from PW manager *2023-12-12, version 5.1.40* This is the opposite of secure. Making us type the password makes us succeptible to a keystroke logger and choosing a less complex password. Letting us paste a PW removes both of the above issues. Thanks ### 1/5 — Awful *2023-10-12, version 5.0.80* Awful experience at a LPC managed property. They don’t care about individual properties, they’re a huge company out to make as much money as possible. You’re nothing to them. ### 1/5 — What did you do to this? *2023-08-16* The app was only barely functional to begin with and this latest update ruined that. The UI stuff is awful. Function over form please. Please fix it. ### 1/5 — Doesnt work *2023-07-18, version 4.21.21* The app Tries to open and auto closes. Terrible app. Doesnt work well on iphone. Messages dont load correctly. ### 1/5 — Doesn’t work, buggy, stopped registering guest *2023-06-18, version 4.21.21* This app is garbage. It feels like it was developed by an intern. For months my guest registrant stopped working so there’s no way to inform the desk via app. Literally the thing I needed to do the most with this app. It freezes, closes out. We have to use it because of the building but boy is this trash ### 1/5 — Lauren @ Vintage on Selby *2023-01-17, version 4.19.30* Terrible customer service - we’ve only asked her for help only a few times with picking up our packages however she is incredibly rude. She claims that she is so busy and never attempts to provide any real customer service, she puts off our requests and tells us to wait for someone else or to address the issues ourselves. She seems to be so unhappy with any of minor issues that we have brought up. Unbelievable to be experiencing such terrible service given this is a luxury apartment living. Please train your staff to be mindful and to treat everyone with respect. ### 1/5 — Staff used to be amazing *2022-09-12, version 4.16.10* But in the last year or so they’ve become incredibly non-responsive. Not sure if the company just front loads new properties with great staff and then moves them after awhile or what. ### 1/5 — Black mold *2022-09-06, version 4.16.10* I noticed mold growth and immediately reported it and also had a licensed specialist come do mold tests. My apartment tested positive for black mold. That requires a licensed remediation team to address the black mold growth. Instead, no remediation has been performed and I am told I can safely go back into my apartment. I have spoken to numerous experts and know that it is not safe. Lincoln property company is in breach of contact by not providing me a safe place to live. ## Most praised reviews (10 highest-rated) ### 5/5 — Love living here *2023-03-18, version 4.21.04* Great place to call Home 😻 ### 5/5 — Quick to resolve issues *2022-07-27, version 4.14* Long overdue - After throwing my garbage away I continue to notice how clean and well kept the trash area has been for a while. Great to see. I knew the issue would be fixed, however we were in a very challenging hiring climate. Bottom line they fixed it in a timely manner. Great job! ### 5/5 — Shelving repairs *2022-03-14, version 4.9.01* I do appreciate the fast turnaround for any issues in the building. ### 5/5 — Great property and management team *2021-01-27, version 3.33.01* We can’t say enough good things about the new management. Sunny has put together a phenomenal team from the front office and concierges to maintenance. They are proactive in keeping the common areas neat and clean and responsive to repair request. Great location, one of a kind 5 star property, and now a too notch management team. ### 4/5 — Door codes *2023-06-05, version 4.21.21* Please keep the door system. It is super convenient for deliveries and guests. It was one of the deciding factors leading me to stay at this place, vs another property. ### 3/5 — One big bug *2022-11-29, version 4.19* I do have to say that having an app like this is fantastic for renters, but there is one big bug that prevents me from using the app in one way out intended for. I cannot tap on the date when adding a reservation to code a day other than today. The app just crashes every time! If that were fixed, the app would be amazing and receive the 5 stars I feel it could! ### 3/5 — Not the best app and sorry my building uses it. *2021-06-11, version 4.2.01* Just downloaded the app a few days ago and noticed a bunch of messages from a building I lived at years ago. Spent a few minutes deleting them, just to have them all show back up 2 days later when I went back in. 😔 ### 3/5 — Decent, but doesn’t work in Dark Mode *2020-06-05, version 3.20.16* Reservation pages are partially blanked out in dark mode. I have to switch my phone to light mode to be able to see dates and times. ### 2/5 — It doesn’t work well *2025-07-24, version 5.3* I can’t scroll the complete list of maintenance request types to select the type that pertains to my request. ### 2/5 — Update is terrible *2023-08-29, version 5.0.70* The new update doesn't allow you to close the text box. The new set up is terrible and you can't use half of the features --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*