# Willy's Mexicana Grill — user reviews > 39 indexed App Store user reviews of Willy's Mexicana Grill by Willy's Mexicana Grill, Inc., rated 4.83/5 from 1,582 ratings. - Source: https://appshunter.io/ios/app/willys-mexicana-grill/id6445898917/reviews - App overview in markdown: https://appshunter.io/ios/app/willys-mexicana-grill/id6445898917.md - Rating breakdown: 5★ 1,447 · 4★ 70 · 3★ 27 · 2★ 13 · 1★ 25 ## What do users think of Willy's Mexicana Grill? Overall sentiment: neutral **Pros** - 🍔 Delicious food - 👍 Awesome fresh food - 🚀 Great App - 👍 Best Guacamole - 👍 Best worker and food - 👍 BEST QUESADILLAS EVER! - 🚀 This place is the best they can actually deliver to my house - 👍 Best salsa in town **Cons** - 🐛 Does not save addresses properly - 🐛 Error when trying to pay - 🐛 Can't apply rewards - 🐛 Can't customize entrees - 🐛 Broken upon sign up - 🐛 Can't set up an account - 🐛 Layout of the app is confusing - 🐛 Can't modify ingredients **Commonly reported bugs** - App cuts off delivery instructions - Glitch where unable to apply rewards points to delivery order - None of my points have ever been applied, none of my transactions or payments show up in the app, I've never received a reward - It doesn't recognize my phone number and it has a scam email under my profile **Most requested features** - Add Apple Pay - Add fountain drinks - Update interface - Offer Apple Pay - Add Apple Pay option ## Newest reviews (12 of 39) ### 3/5 — Password reset *2026-09-02, version 2.23.1* Everytime I request a link for a password reset, nothing is sent to my email address. I am unable to utilize my points. ### 2/5 — No burrito option, it’s broken *2026-08-07, version 2.23.1* Won’t let me choose burrito meat, had to get a quesadilla. ### 3/5 — Glitchy *2026-08-07, version 2.23.1* Couldn’t anything to the make your own bowl option. On the app or browser ### 3/5 — Would be a 5 if *2026-01-07, version 2.23.1* Would be a 5 if you took Apple Pay ### 3/5 — Update App Please *2025-10-01, version 2.23.1* Way better than chipotle but the app most definitely limits your business An updated interface with Apple Pay and other payment options could optimize app usage ### 3/5 — PLEASE FIX YOUR PAYMENT PROCESSING WITHIN THE APP *2025-09-05, version 2.23.1* 1. After writing and saving the delivery instructions; the app cuts off after about 53 characters 2. Error when trying to pay also… I had to log out keep updating the time to fully check out. ### 4/5 — Apple Pay needed *2025-07-22, version 2.22.1* Need to offer Apple Pay. I have to always grab my card to get the number. ### 3/5 — No delivery available ☹️ *2025-07-21, version 2.22.1* I only live 1&1/2 miles from Willy’s but I can’t get delivery. It’s a pain to have to pick up your order. Jason’s Deli and Panera Bread deliver. This does not make sense. ### 3/5 — A bit unwieldy *2025-07-09, version 2.22.1* I was fine with this App until the end when I was trying to close it out to pay. I kept putting my phone number in because it required it but it wouldn’t accept it because it said it was already listed. Well if that is the case, why can’t I move on. I went ahead and put an alternative number in and that was accepted. When it comes to payment, I wish it accepted ApplePay or Google Pay rather than having to put the card info in. ### 4/5 — Payments *2025-03-27, version 2.22.1* Add Apple Pay. Thank u. ### 2/5 — Needs more options *2024-12-29, version 2.22.1* Theres no wau to request less or more of a topping. There is also no way to get sauces on the side and it only allows for one selection of hot sauce. There’s not even a space for notes to rhe server. ### 2/5 — You don’t take Apple Pay!!! *sad* *2024-09-17, version 2.20* You don’t take Apple Pay!!! *sad* ## Most critical reviews (10 lowest-rated) ### 1/5 — App is a rip off *2026-06-29, version 2.23.1* You charge transactions fees to order through the app. Your competitors don’t. Having an app id just the cost of doing business, you shouldn’t pass BS fees on to your customers. ### 1/5 — Food good, app trash *2025-11-07, version 2.23.1* Does not save addresses properly even when previously ordered. ### 1/5 — Nancy r *2025-10-23, version 2.23.1* Add Apple Pay and fountain drinks. ### 1/5 — Can’t apply rewards *2025-08-14, version 2.23.1* There is a glitch where you’re unable to apply your rewards points to a delivery order, which render the app next to useless. ### 1/5 — My point is gone *2025-06-23, version 2.22.1* I had about 4000 points it all gone and I never used because I was saving not sure if some stolen in side store ### 1/5 — Willys App -highly disappointing and no purpose *2025-05-03, version 2.22.1* I have multiple apps for restaurants, and this is the worst one I have used…, none of my points have ever been applied, none of my transactions or payments show up in the app, I’ve never received a reward. It doesn’t recognize my phone number and it has a scam email under my profile. All around a very disappointing disastrous experience. ### 1/5 — App - Very Unhappy *2024-04-04, version 2.15.1* Ok I have had the app since last year. I received an email on Monday telling me about the BOGO burrito for today (Thursday) if you are registered on the app or have an account and download the app. So far I haven’t received the coupon by app. The app seems like it isn’t working. I wished they send the coupon by email, since it works. ### 1/5 — Broken upon sign up *2024-04-04, version 2.15.1* Signed up on html, downloaded app, won’t let me sign in ### 1/5 — Can’t set up an account. *2024-01-21, version 2.15.1* It won’t let me set up my account. I fill everything out but the button for create account won’t light up. I even scrolled thru the terms and conditions and I don’t have the faintest clue how to get my account to set up ### 1/5 — Confused *2023-12-31, version 2.15.1* The layout of the app is confusing and if you accidentally back out it empties your cart and you have to start all over. Worse than the McDonald’s app ## Most praised reviews (10 highest-rated) ### 5/5 — Great App *2026-08-22, version 2.23.1* Love the how easy it is use. And of course the food is always delicious!! ### 5/5 — Delicious food *2025-11-11, version 2.23.1* My family loves this place and their tofu is amazing. ### 5/5 — App *2025-08-21, version 2.23.1* I love the willies in Hammond Drive, they’re pretty quick, especially when you just place the order to go and they’re always very clean. I love using the app. ### 5/5 — Awesome fresh food *2025-06-28, version 2.22.1* I eat here all the time. Incredibly fresh food and super nice staff. Would highly recommend! ### 5/5 — Howlin Willie’s *2024-08-06, version 2.20* Me and my office ladies absolutely love this place. Always crispy chicken and great service . ### 5/5 — Great App *2024-07-15, version 2.20* Love the how easy it is use. ### 5/5 — Guac *2024-05-26, version 2.15.1* Best Guacamole I’ve ever had in my entire life!!! ### 5/5 — Maria is fantastic! *2024-01-26, version 2.15.1* We go to the East Cobb store very frequently, and we’ve seen lots of new employees get trained. Maria started off on the cold bar and was timid at first because English is not her first language. But we’ve seen her grow so much over the past few months! She’s very friendly, always smiling, and can run that bar singlehandedly. Her English has improved tremendously, and it’s so much fun to see her thriving. We’re always happy to see Maria! ### 5/5 — Willys Roswell *2024-01-17, version 2.15.1* Best worker and food ### 5/5 — williys on roswell road review *2024-01-17, version 2.15.1* BEST QUESADILLAS EVER! workers are so sweet and nice. food is fastly made and tastes amazing!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*