# Wilson Bank & Trust — user reviews > 128 indexed App Store user reviews of Wilson Bank & Trust by Wilson Bank and Trust, rated 4.90/5 from 13,718 ratings. - Source: https://appshunter.io/ios/app/wilson-bank-and-trust/id1141751254/reviews - App overview in markdown: https://appshunter.io/ios/app/wilson-bank-and-trust/id1141751254.md - Rating breakdown: 5★ 12,597 · 4★ 688 · 3★ 153 · 2★ 61 · 1★ 219 ## What do users think of Wilson Bank & Trust? Overall sentiment: neutral **Pros** - 👍 Easy to use app - 🚀 Quick and efficient banking - 💡 Customizable dashboard - 🔒 Secure banking experience - 👍 Friendly and helpful customer service **Cons** - 🐛 Mobile deposit issues - 🐛 Slow transaction updates - 🐛 Buggy and crashes frequently - 🐛 Difficulty navigating app **Commonly reported bugs** - Mobile deposit rejections - Slow balance updates - Crashes and freezes **Most requested features** - Separate category for deposits - Pending deposit notifications - Improved mobile deposit functionality ## Newest reviews (11 of 128) ### 4/5 — Mobile deposit clunky For older folks *2026-07-11, version 3.35.1* As a tech savvy, but older person, I find it absolutely impossible to get the check perfectly positioned and then tap the screen once (to move to the next step apparently, as there are no directions for this). Then you have to tap the screen again to actually take the picture. Two problems with this: the direction says to tap the button, and there is no button! It should say tap the screen. I could not accomplish this without having another person come into the room and tap the screen for me. Otherwise, I love the app and it works quite well and intuitively. ### 4/5 — Richard Brown *2026-07-02, version 3.35.1* I miss the old sign in from my phone. It was easier. ### 5/5 — WBT *2026-04-04, version 3.32.0* I love the WBT app where I can move money from different accounts. Saves me time. Also I use the two branches (Castle Hts North & Baddour Parkway) and always have great customer service! ### 5/5 — Owner *2026-04-03, version 3.32.0* Best bank in the state Amanda Webb and the staff there at north castle heights is what makes your bank wonderful ### 5/5 — Yummy food *2026-03-30, version 3.32.0* Yummy food ### 5/5 — Easy Peasy *2026-02-04, version 3.30.2* It is so easy to deposit checks. I love that I can do that anytime and not just when the bank is open. ### 5/5 — Happy Customer *2026-02-04, version 3.30.2* Hendersonville WBT is family, always smiling. Friendly and willing to help you in anyway. If you have any questions they’re always willing to help find the answers. To me there’s no other place to go but Wilson Bank and Trust for your banking needs. You’ll never be disappointed ! ### 4/5 — From Mary Poag *2026-01-23, version 3.30.0* I love this bank. The friendliness and knowledge of the staff is refreshing. ### 5/5 — greatest Bank ever *2025-12-28, version 3.30.0* Wilson Bank & Trust has been the greatest bank I’ve ever banked that Smithville and Alexandria and all branches all around middle Tennessee greatest bank greatest people. I hope I’m with them forever. ### 5/5 — On line banking *2025-12-05, version 3.29.0* Great Setvice! ### 5/5 — Easy to use *2025-11-04, version 3.28.0* Use this weekly to track and pay bills. ## Most critical reviews (10 lowest-rated) ### 1/5 — New Update needs help *2026-07-08, version 3.35.1* Please fix this app! This is an app that our family uses numerous times a day but since the last update it never updates the balance and transactions and it only will show me my balance from days ago. Help!!!! ### 1/5 — Doesn’t work. Garbage. *2026-01-06, version 3.30.0* Enter log-in. Get text with code. Wheel spins… nothing happens… wheel keeps spinning … still nothing. ### 1/5 — Unable to use app due to can’t update *2025-11-26, version 3.16.0* I have used the app for a year but now it requires an update but I can’t update because my phone doesn’t have the required iOS. There needs to be a way to bypass the update and still use my app. This needs to be fixed. ### 1/5 — Worked great until update *2025-11-06, version 3.16.0* This is lame… I was able to use the app until the update now I can’t use it since I don’t have a new iPhone. Lame. WB&T developers go back a step. ### 1/5 — Only iOS 17 or greater *2025-11-04, version 3.16.0* My phone does not have iOS 17 and therefore I cannot update my app.My phone says there are no updates available. ### 1/5 — Mobile App *2025-11-01, version 3.28.0* I have an older iPhone and it will not handle the 17.1 update to run the app, therefore I cannot access the online banking via the app. NOT convenient. Customer Service suggested I get a new phone. ### 1/5 — Update not working *2025-10-30, version 3.28.0* I’ve been stuck on a screen saying “completing app update” for 10 minutes. Do I keep the app open? I don’t have time for this. ### 1/5 — New update is a problem *2025-10-30, version 3.28.0* I can’t get into my app now? It just says “completing app update” and I can’t get past that screen even though it’s been updated as much as possible. Please help! ### 1/5 — Mobile app *2025-10-30, version 3.16.0* Tried to open my WBT account on my iPhone this morning and am told I need an app update. I can’t update your app; my phone won’t accommodate iOS 17. What are your bank customers going to do? Looks like buy a new phone or find a new bank? Terrible banking decision!!! ### 1/5 — Only supported on iOS 17 *2025-10-29, version 3.16.0* They think if you don’t have a new iPhone, then apparently you don’t need a banking app. After 40 years, it’s time to change banks! ## Most praised reviews (10 highest-rated) ### 5/5 — Navigating *2026-08-22, version 3.37.0* Easy to learn. ### 5/5 — Only bank I trust *2026-07-04, version 3.35.1* I love this bank and the people who work there. They have always been so friendly and authentically care about each and every customer I can’t speak highly enough of this bank and the people there especially the hermitage location but all locations seem to have the same caring atmosphere your not just a customer to them you truly feel like family ### 5/5 — Best bank *2026-06-18, version 3.35.1* Best bank app there is ### 5/5 — App *2026-06-13, version 3.35.1* App is very good. Easy to navigate ### 5/5 — Best Bank *2026-05-22, version 3.34.1* Best Bank Ever ### 5/5 — Amazing service *2026-05-13, version 3.33.0* I’ve been banking with them since I was 15, and have never had a problem and I want to bank with them forever! ### 5/5 — Easy to Use and Great Customer Service *2026-05-08, version 3.33.0* I’ve had a great experience using the Wilson Bank consumer app. The app is simple to navigate, reliable, and makes managing my accounts quick and convenient. I especially appreciate features like mobile deposit, transfers, and the ability to easily monitor transactions. Everything is organized clearly, and I rarely have issues logging in or accessing what I need. Wilson Bank also provides excellent customer service, which makes the overall banking experience even better. Highly recommend for anyone looking for convenient banking with a personal touch. ### 5/5 — Wilson Bank & Trust *2026-04-28, version 3.33.0* Wilson has served us for over 11 years without an issue or problem EVER. I can’t say the same for other banks in America. WB&T will do what is needed to take care of us. I have no reason to think about moving to another bank. If you are thinking about a bank to move to, think about Wilson Bank & Trust. You will be glad you did. ### 5/5 — AWESOME! *2026-04-07, version 3.32.0* The app is AWESOME!! ### 5/5 — Wilson Bank *2026-04-05, version 3.32.0* Easy to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*