# Winans — user reviews > 16 indexed App Store user reviews of Winans by Incentivio, Inc., rated 4.90/5 from 704 ratings. - Source: https://appshunter.io/ios/app/winans/id6449898670/reviews - App overview in markdown: https://appshunter.io/ios/app/winans/id6449898670.md - Rating breakdown: 5★ 645 · 4★ 37 · 3★ 13 · 2★ 2 · 1★ 7 ## What do users think of Winans? Overall sentiment: mixed **Pros** - ☕ High-quality coffee and beverages - 👥 Excellent customer service and staff - 🚀 Quick order pickup functionality - 💳 Rewards program integration - 👍 Easy repeat order feature - 🎯 Convenient ahead-ordering capability **Cons** - 🐛 Inconsistent points accrual system - 💸 Unexpected $0.15 app usage fee - 🔍 Poor app discoverability for features - ⚠️ Rewards redemption unclear/hidden - 📱 Limited drink menu on app - 🔐 No password manager support - ❌ No guest checkout option - 🗺️ Store locator issues **Commonly reported bugs** - Account creation deletes pending orders - Reward promotion redemption button non-functional or hidden - Store locator cannot find local locations - Autofill not working on sign-up page - Chocolate selection not displayed on final order summary **Most requested features** - Apple Pay integration - Favorites/saved drinks feature - Expanded drink menu with all options - Pre-populated drink customizations (syrup pumps) - Dark chocolate vs milk chocolate visibility on order confirmation - Password manager compatibility - Guest checkout option ## Most critical reviews (10 lowest-rated) ### 1/5 — rlly disappointed *2025-07-13, version 1.0.8* you accrue points so slow, never consistent with how much you earn either. !they also took away the 150 point option for a free specialty drink! like why would you do that………im deleting it after i use my final points up bc of that ngl🥱😒 ### 1/5 — Ponderous *2024-09-01, version 1.0.8* No autofill, no guest checkout. Took 20 minutes to create an order then had to re-do and create an account which deleted my order. Unfortunately they are the only game in town so no incentive to improve the app. ### 1/5 — Rewards that you can’t have *2024-06-06, version 1.0.6* I got a promotion for 50% off a new drink in my inbox. “Add to order to redeem this” I do that and there is no option to do so after looking for 10 minutes. Even if it is there somewhere it should not take that much digging to use a reward when it is the first thing I see upon opening the app. Bad design. ### 1/5 — Charge to use App *2024-04-20, version 1.0.5* They charge $0.15 to use the app. I know it’s nothing but when you use points to get a drink, they don’t count it towards the points. So I’m charging $0.15 to my cc. ### 3/5 — More Selections *2024-06-23, version 1.0.7* You can tell this app is in it’s beginning stages. You can see how many points you have and order pick up which is great. I wish they had more drinks you were able to order on the app. For example, the raspberry mocha. I would like an option to choose raspberry mocha so I don’t have to start from latte and then add syrups since I’m not sure how many pumps of each syrup is standard. If they could put more drinks on the App’s menu that aren’t just the seasonal flavors to choose from. The raspberry mocha was advertised but it was not a choice to pick from on the App therefore I would have to create it not knowing how many pumps of syrup should go in my drink. I enjoy the fact that you can put notes on your drinks to remind the baristas like “no whip”. With enough work this app could be as good if not better than Starbucks! ### 3/5 — Dark chocolate option *2024-05-10, version 1.0.5* The dark chocolate vs milk chocolate option should be visible on the initial ordering screen menu. Currently, it is only visible when clicking on an item to open it. Also, it doesn’t appear on the final order as a way to double check the right chocolate was ordered (dark vs milk). ### 3/5 — No password manager support *2024-02-20, version 1.0.4* Sign up page dues not support built in functionality for password managers. It’s 2024, every app that requires you to create a username/password should support this. ### 4/5 — One thing thou lackest *2026-02-21, version 1.0.9* I would give this app 5 stars if it had ApplePay integration. ### 4/5 — Best coffee *2023-07-28, version 1.0.0* Love their coffee, dislike the new “rewards” system. ### 5/5 — Great place *2025-08-16, version 1.0.8* My daughter and I love this place 💜 ## Most praised reviews (6 highest-rated) ### 5/5 — Can't find local store in Beavercreek. Inadvertantly ordered a candy for Maria Stein. Awful. *2024-09-15, version 1.0.8* Unusable. ### 5/5 — Best coffee and service *2024-09-14, version 1.0.8* Absolutely the best coffee in the area and absolutely the best customer service. ### 5/5 — Wish it had favorites, but you can repeat order *2023-11-10, version 1.0.4* I wish the app had a place to save your favorite drinks, to make it easier to put the order in quickly. But I did figure out a workaround. If you click on ‘Past Orders’ instead of ‘Order Now’ you can find an old order and select ‘repeat order.’ It would be nice if I could just save a favorite or two, so I could just click ‘order now’, select the favorite, and check out. ### 5/5 — Always magnificent! *2023-09-17, version 1.0.3* The coffee is almost as wonderful as the employees. The coffee is fabulous weather you like it cold or hot. The flavor of the coffees are always amazing. Never that burnt taste from the National brands. I would give them more stars if possible!! 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟✨ ### 5/5 — Great, first time experience! *2023-08-16, version 1.0.2* Used the Winans app for the first time this morning to order ahead and worked very well! I appreciate that it was easy to add my rewards to my order, and was ready as soon as I walked in the door to pick it up! ### 5/5 — Best Coffee and the Sweetest Staff *2023-07-25, version 1.0.0* I am a regular at Winans and love their selection of beverages. Their staff are always delightful and greet everyone with a smile. I’m a big fan of their frappes and their flash brew drinks. Keep up the good work and finally…. Thank you for making the App! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*