# Winchester Savings Bank — user reviews > 16 indexed App Store user reviews of Winchester Savings Bank by Winchester Savings Bank (inc), rated 4.80/5 from 594 ratings. - Source: https://appshunter.io/ios/app/winchester-savings-bank/id762831050/reviews - App overview in markdown: https://appshunter.io/ios/app/winchester-savings-bank/id762831050.md - Rating breakdown: 5★ 539 · 4★ 37 · 3★ 7 · 2★ 2 · 1★ 9 ## What do users think of Winchester Savings Bank? Overall sentiment: mixed **Pros** - 👍 Friendly and helpful staff - 👍 Long-term customer satisfaction - 👍 Effortless transactions - 👍 Convenient mobile deposits - 👍 Easy money transfers - 👍 Simple and straightforward app - 👍 Great customer service **Cons** - 🐛 Login issues on first attempt - 🐛 Face ID not working - 🐛 App is clunky and not optimized - 🐛 Unnecessary delays in app actions - 🐛 Password reset requires calling branch - 🐛 App is a major downgrade - 🐛 Poor navigation - 🐛 App stops audio playback - 🐛 Mobile deposit requirements are strict - 🐛 Check deposit is often rejected - 🐛 App is laggy and doesn't load **Commonly reported bugs** - Cannot log in on the first attempt - Face ID does not work - App is clunky and slow - App gets stuck on loading screen - App is a major downgrade from previous version - App navigation is abysmal - App stops audio playback when opened - Mobile deposits fail due to unclear requirements - Check deposit is useless and rejected **Most requested features** - Improve app optimization for mobile experience - Implement efficient caching for faster actions - Allow online password reset - Improve mobile deposit requirements - Provide app notifications for deposit failures - Remove deposit caps for checks - Enhance check deposit functionality to handle printed checks ## Most critical reviews (10 lowest-rated) ### 1/5 — Frustrating *2024-05-07* Can never log in on the first attempt Face ID doesn’t work ### 1/5 — Terrible *2022-10-10* In a world getting taken over by Fintech you’d think this bank could at least let you reset your password online. They will deactivate your password at random for no reason and make you call to get it unlocked. Call a person who sits in a branch. They deserve to go out of business. ### 1/5 — Doesn't Load/Laggy *2021-03-13* Was a good app. Now I'm stuck on a loading screen every time I open it, so I can't even use it. Please fix. ### 1/5 — Awful *2020-11-23* This app was a major downgrade from the previous and has somehow gotten worse since the switch over. I don’t understand how I’m able to connect to everything on my phone except that app. I can’t even use Touch ID for it and that navigation is abysmal. This app looks like the something kids program in high school. This app makes me want to find another bank. ### 1/5 — Major Downgrade *2019-11-27* Inferior to the previous mediocre WSB app. No added features. Clunky and antiquated interface. Poor scrolling. More clicks than before to do nearly everything. Also, inexplicably stops my audio (music, podcasts, audio book, etc) whenever I open the app. ### 2/5 — Check deposit is useless. *2016-10-18* I downloaded this with the hopes of using it to deposit checks electronically so that I wouldn't have to go to the bank as often. But it simply just doesn't work. I just tried 4 times to deposit a check and it was rejected each time. The check had been printed on a laser printer so all the information was very clear. However each time I took photos of the check and tried to submit it, the app told me that the check image didn't match the value that I had manually entered. If the app can't handle printed checks then it'll never be able to handle hand-written ones. Oh well, off to the ATM I go to deposit this check... ### 3/5 — Love the convenience of mobile deposits but the requirements are STUPID *2024-05-01* The app is functional but unnecessarily delays every action, presumably because it has to go to the server to fetch data? On every action? Really? It just feels very clunky and not optimized for the mobile experience and that’s too bad. We invented caching a long long time ago… ### 3/5 — Love the convenience of mobile deposits but the requirements are STUPID *2019-05-24, version 18.4.60* Failing my deposits because they don’t say “mobile deposit” on the back is ridiculous! Make it stop! And not being able to alert me through the app that the deposit failed and why is even more ridiculous. This is 2019 people, we are not in the Stone Age anymore :-/ Please fix your app and make it make sense: convenience for the user, without stupid, unnecessary, arbitrary, silly obstacles that just get in my way for no reason! Obviously this is a mobile deposit, that’s why I’m submitting it through a mobile app!! Come on :-( ### 5/5 — Danvers Branch *2025-08-03* You have a wonderful group of employees at the location I visit. I am very happy with the Winchester Savings Bank. ### 5/5 — My Bank ! *2024-08-15* Love Winchester Savings Bank ! Great friendly staff , been going here for over twenty years - both my husband and myself . Have done every type of transaction imaginable- they always get it done effortlessly. I highly recommend Winchester Savings Bank . ## Most praised reviews (6 highest-rated) ### 5/5 — Best Bank *2024-01-01* Love this bank. ### 5/5 — The only bank for me. The best *2023-12-27* I have been doing business for decades, never any problems. ### 5/5 — WSB *2023-11-30* Very good app with good banking system I have been a customer for 2 years about and I am very happy to say this bank and app deserves more credit ### 5/5 — Transfer. *2023-05-10* Easy to transfer money between accounts ### 5/5 — Great app! *2021-07-15* Very simple and straightforward. Depositing checks is easy. Categories are easy to understand. And great customer service at this bank! ### 5/5 — Works great! *2019-02-24* I have had no issues works great on the fly! I wish there was not a cap for checks deposited. Otherwise works great! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*