# Wind Creek Casino — user reviews > 124 indexed App Store user reviews of Wind Creek Casino by Wind Creek Casino & Hotel, rated 3.10/5 from 556 ratings. - Source: https://appshunter.io/ios/app/wind-creek-casino/id1019945576/reviews - App overview in markdown: https://appshunter.io/ios/app/wind-creek-casino/id1019945576.md - Rating breakdown: 5★ 224 · 4★ 54 · 3★ 39 · 2★ 33 · 1★ 206 ## What do users think of Wind Creek Casino? Overall sentiment: negative **Pros** - ⭐ Great casino experience - 👍 Friendly and helpful staff **Cons** - 💰 Difficult to earn free play - 🤖 Buggy and unreliable app - 🤑 Perceived as a money grab - 🤔 Confusing and frustrating updates **Commonly reported bugs** - Constant crashes and black screens - Games not loading properly - Rewards and free play disappearing **Most requested features** - Bring back old app and free play options - Improve rewards and earning system - Add auto-play feature for games ## Newest reviews (19 of 124) ### 1/5 — Bring back free play *2025-12-29, version 2025.12.657* The new app only allows you to get free play using sapphires and my app constantly says I’ve found all my sapphires. This app allowed free play using only W score bring this option back!! We want free play again ### 1/5 — New app *2025-12-03, version 2025.12.657* BRING BACK THE OLD APP- NEW APP SUCKS ### 1/5 — Muy desepsionado con esta nueva actualización iba todas las semanas a jugar y ya tengo tres semanas *2025-10-26, version 2025.0* Muy desepsionado con esta nueva actualización iba todas las semanas a jugar y ya tengo tres semanas que no voy espero arregles esta actualizacion o vuelvan a la versión antigua , ya no se puede comprar free play eso está muy mal ### 1/5 — Awful *2025-10-16, version 2025.0* Since the update you can no longer purchase free play unless through Casinoverse. Ultimate disaster! ### 1/5 — Updated app *2025-10-16, version 2025.0* As a loyal patron it will affect my play knowing we can no longer purchase freeplay using w score points with the updated app. Disappointed with the update and will affect my visits ### 1/5 — New updated app *2025-10-13* This app was just recently updated and after the update I no longer get free play through this app. This app previously allowed you to purchase free play with just your Wpoints. All free play has to be purchased through the Casinoverse app which requires you to use sapphires. Since a very small amount of sapphires are given out in Casinoverse, the likelihood of being able to cash in for free play is almost nonexistent. This is very disappointing and will impact whether we go to WindCreek. ### 1/5 — Upgrade is Downgrade *2025-10-11, version 2025.0* Knowing the number of elderly that use this app, this upgrade is awful . Please fix . It’s so bad. It’s confusing and unnecessarily busy. ### 1/5 — Horrible app *2025-10-09, version 2025.0* I will definitely be deleting this app today! No real rewards. Ridiculous way to receive diamonds just so u can purchase free play. ### 1/5 — Terrible update *2025-10-09, version 2025.0* It's bad enough that you can't win anything at the casino, they took away how you can buy free play to get you in the door. I was there going there like 3x a week. Ever since the update I haven't gone back. And it feels GREAT. Thanks for this awful update it actually save me a bunch of cash. ### 1/5 — Fun at first *2025-10-09, version 2025.0* The absolute worst customer service this evening… The absolute worst play experience. $210 gone in three deposits of 80, 80 and 50 in less than 30 minutes. I contacted customer service and their answer was… oh well nothing is guaranteed. $210 worth of spins on a lightning bonus game with zero lightning bonuses and their answer to me was OH WELL. This is what Wind Creek thinks of their patrons. Playing there starting strong & fun… only took a few weeks for them to show who they are. Beware & avoid. ### 2/5 — Daily Spin update RUINS it all. *2025-10-09, version 2025.0* The Free Spin Daily Wheel is the RUINED with the new update. This will cost Wind Creek THOUSANDS of customers, if not more. This brought me TO the casino, the new update pushes people AWAY. This “sapphire” thing and the replacement of the old wheel will hurt them tremendously. WIND CREEK, undo the update back to how it was. ### 2/5 — Horrible Update *2025-10-07, version 2025.0* Please go back to the old version!! Too animated & Complicated! ### 1/5 — Bad app *2025-10-06, version 2025.0* This app not able to purchase any free play. ### 1/5 — Terrible app *2025-10-06, version 2025.0* This horrible app no free play store. ### 1/5 — No more free play money *2025-10-05, version 2025.0* On this new app I lost all my free play real money not fair they should have let us use what we had than automatically changed the app afterwards. ### 1/5 — Penny Pincher’s *2025-10-03, version 2025.0* It was nice years ago to play this app and get free play rewards you could use at the Casino. As the years passed they made it more difficult to earn free play with the app. Now it’s almost impossible. Shame on you Wind Creek for becoming the epitome of American Greed. ### 2/5 — Update *2025-10-03, version 2025.0* I hate the new update and don’t like playing on Casinoverse. It’s making it harder to get free play now! Ughhhh ### 2/5 — WStore removed from the app entirely *2025-10-03, version 2025.0* The most recent update redirects you to a browser in order to browse or shop from the WStore. Massive inconvenience for users, genuinely inexplicable decision on the developers' part. ### 1/5 — New App Blocks buying Free Play *2025-10-03* This new app is just smoke and mirrors so they can no longer sell you free play with just using points and move you over to the terrible Casinoverse app. Now all free play requires sapphires, I wish Sands never sold, we didn’t realize how good we had it. This casino is very cheap- can’t even use free play on video poker anymore, they blocked it. Each month I notice something else, like removing paper towels in the bathroom to save money. This week they were nice enough to give me $5 free play, for me that is 2 spins, and I’m nice enough to go to Monte Airy. I’m done with them. ## Most critical reviews (10 lowest-rated) ### 1/5 — No more free play *2026-04-07, version 2604.0.668* Bring back free play. I can’t redeem points to play at the casino anymore. ### 1/5 — Cheap *2026-03-01, version 2602.1.682* Casino got cheap and started making free plays hard to get no matter how much you lose. I’ve lost 600 and got a $5 free play then used the stupid sapphires to get $10 and that was it. After giving them over $600 I get $15 of free play that didn’t give me anything back. ### 1/5 — New app *2026-02-26, version 2602.1.682* Terrible new app no longer get get deals earning points and getting free play with points ### 1/5 — Horrible *2026-02-21, version 2602.1.682* The bonus is setup to take your cash. The worst app ever. ### 1/5 — No free play *2026-02-09, version 2026.1.675* Ever since the app update in October, free play is hard to get. They used to give out so much more and now it’s based on getting Sapphires which is very hard to get! Bring back free play please! ### 1/5 — Don't ever play here *2026-01-25, version 2026.1.675* This app literally made me smash my phone and self included from all gambling. I've never seen a site set on instant auto lose more than this one I never wanna gamble again because of this site specifically fair warning to all ### 1/5 — Scam *2026-01-20, version 2026.1.675* I have put a couple thousand dollars on this site and never once one more than $10 please don’t waste your money. There’s so many other sites out there that will let you play. This one has never let me played for more than five minutes. I feel like the biggest sucker. ### 1/5 — You Don’t Win! *2026-01-18, version 2026.1.675* Deposited and 60$ straight down the drain. Didn’t win anything. ### 1/5 — New app update, Thumbs down *2026-01-10, version 2025.12.657* You all at windcreek are so greedy. It’s sad Corporate greed is taking over. You all updated your app to now instead of using your WC/Wpoints that you probably spent months to years accruing, and Mind you it takes hours of playing time on the app just to get the few points they do give. Which is an extremely looong time to build/get your WC/WPoints at a reasonable amount to be able to redeem them for free play. To now the only way to get redeem free play is to use Sapphires within Casinoverse which is almost impossible. It’s almost comical because of how long it takes to gain a reasonable amount of sapphires to do this because just like money Windcreek doesn’t give that out too often, but anything to not give us nothing huh lol. That’s is why social casino platforms like: CrownCoins Casino, Chumba, LuckyLand Slots, Luckyslots.us, and etc are taking over. Because not only do they provide daily rewards (daily $1 or more) to allow you a chance to win real money. They also provide discounts to packages, and etc. which gives players more of a winning chance when playing, and half the time don’t even have to add funds to their platform to win money. And get this, don’t even have to leave the comfort of their home to do it!! You all really messed up when you updated your app this way.. And by reading the reviews others noticed and is unhappy as well. All for the love of money as if you aren’t raking in enough as is!! ### 1/5 — Recent update removes playing the slots *2025-12-30, version 2025.12.657* Recent update removes all of the games one could play before. No doubt they’ve lost tons of profit. Absolute junk now. ## Most praised reviews (10 highest-rated) ### 5/5 — I love this game *2025-10-20, version 2025.0* Hey owners I am 41years old it’s my birthday please say happy birthday ### 5/5 — Best Casino App around *2023-12-24, version 18.0* It’s the greatest app available. It provides free play, good credit, the greatest games, and so much more! This is the experience to enjoy if you want an amazing time. ### 5/5 — Best Casino by far!! Plz Read Why! *2022-12-11* I have 15 different casinos cards. And Wind Creek is my fav!! I’ve seen more winnings here than any others! I’ve won some and lost a lot!! Lol But, I haven’t been able to go for awhile! But 3 years ago, me and my sister decided to meet here for a reunion! Long story short, I had money stolen, when I wasn’t looking!! If I had been any other casino I would have been S.O.L.!!! But the security people was on the ball, and with some time all my money was returned!! The staff here are so friendly. I even missed a big win, one morning! So if your not here, your losing!! Merry Christmas!! ### 5/5 — Winning WindCreek *2022-06-26, version 15.2* Quality service Fast online service questions answered from their chat team Smooth operating app. I want a free Wind Creek t-shirt! ### 5/5 — Great promos and big wins! *2020-10-13* Used the deposit match bonus and only had to play through ONE TIME before I could withdraw. All of the other places usually want you to play through 20-30x. I deposited 180 and withdrew 300 in less than an hour and I’m still playing with the $90 I left in there. I had big wins too while I was playing. Lots of casino games to choose from. ### 5/5 — Agree *2020-08-01, version 12.10* I have to agree with smuttdogsteve about the wcscores takes longer to build up not like it used to before they took some of my favorite games out and it doesn’t pay out like it used to but I still love playing online and at windcreek. ### 5/5 — Guest *2020-06-26, version 12.8* Have only been few times as my brothers guest. Not real knowledgeable about casino. Have always been treated with curiosity and respect and had fun. ### 5/5 — Rodney Toles *2017-09-27, version 1.1* I just want to say "What an experience ". From the moment we pulled up to the front of the casino we were greeted by Tyler with a handshake and smile even though we weren't using the valet service. Then went to check in by forgive me I did not get the young lady's name who checked us in but she was fantastic. The rooms were clean and extremely nice. There are so many things I can say but those things stood out the most. We recently took advantage of being first time players and was greeted and taken good care of once again by Tyler and the same young lady .GREAT JOB Wind Creek Wetumpka. I'll Be Back ### 4/5 — Fun to play *2021-11-16, version 13.14* So many game choices to play. Sometimes some do not work but most. ### 4/5 — Update Blackjack *2021-11-14, version 13.14* I’d give 5 reviews, but blackjack you can only max bid 50? That’s way too look when slot machines you can do a lot higher. Please rise the bet limits for blackjack. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*