# Windsor Federal — user reviews > 20 indexed App Store user reviews of Windsor Federal by Windsor Federal Bank, rated 4.83/5 from 1,000 ratings. - Source: https://appshunter.io/ios/app/windsor-federal/id621516551/reviews - App overview in markdown: https://appshunter.io/ios/app/windsor-federal/id621516551.md - Rating breakdown: 5★ 799 · 4★ 62 · 3★ 11 · 2★ 8 · 1★ 10 ## What do users think of Windsor Federal? Overall sentiment: neutral **Pros** - 👍 Great customer service - 🚀 Excellent online and mobile banking experience - 💡 Convenient account management features **Cons** - 🐛 Recurring issues with mobile app - 🔒 Concerns about account security and fraud protection - 💰 Dissatisfaction with interest rates and fees **Commonly reported bugs** - Mobile app crashes and freezes - Difficulty locking debit cards in the app - Inconsistent app behavior across updates **Most requested features** - Implement Face ID/Touch ID login - Improve mobile app stability and performance - Provide more options for default payment accounts ## Most critical reviews (10 lowest-rated) ### 1/5 — Again!!!! *2026-01-14, version 25.2.102.1* So tired of bill pay defaulting to an account I have with a small balance when I add a payee, which isn’t all that often. I NEVER want to pay bills from that account. I should be able to choose my own default. So here I am with another $30 fee. Seems like this would be an easy fix if you cared. ### 1/5 — New Update is Aggravating *2023-05-12, version 11.4.0.1* I thought the older version of the app was fine. I enjoyed the new Face ID feature. However, once I get out of that initial login screen, the entire app turns blank white. Yes, I have turned my phone on and off and it still does it even when I have service. It’s really inconvenient because I cannot check my balance as often as I’d like. I hope that this issue can get fixed. ### 1/5 — Unable to lock my card *2021-09-25, version 10.6.0.1* I lost my wallet and needed to lock my card. The page to do so wouldn’t load, so I’m not able to prevent any charges on my account ### 1/5 — I'd give it 0 stars *2016-01-11, version 7.4.0.1* trying to locate a branch is impossible. the app is basically a mobile web app. slow. no Touch ID support. very outdated . and I hate how it makes you change your password every 60 or 90 days. as far as the bank, they are nice people. just the app is worthless! ### 2/5 — Wont load *2020-11-14, version 10.1.0.1* It just stays on the loading page and won’t go past that ### 3/5 — Issue after issue with the app, even on the newest updates. *2025-05-30, version 25.1.101.1* After 4 years of unable to log into Zelle through that feature on the app, the bank fixed it in person for me today. But now the app shuts itself down every single time I try to use Zelle. This is ridiculous. ### 3/5 — Account Status Change Letter *2025-01-10, version 24.9.201.1* Why send me this letter? I assume you don’t want me to keep my saving account with you so I have transferred it to checking . I will look for better options because you have never giving any options where I could earned better interest and I did ask. ### 3/5 — Wont let me use the app *2020-11-04, version 10.1.0.1* It wont let me download the app or sign in it just keeps saying loading. ### 4/5 — Face ID *2021-02-27, version 10.5.0.1* I’m wondering if Face ID will ever be on here because most people have newer phones and not everyone had Touch ID.It’s anoying to type in my pass word once I close the app it would be so much easier with Face ID. ### 4/5 — Not loading? *2020-12-08, version 10.3.0.1* If you have problems with signing in or loading reinstalling the app will make it run a lot faster. ## Most praised reviews (10 highest-rated) ### 5/5 — Best bank in the area *2025-10-20, version 25.2.102.1* I never thought I would rave about a bank, but Windsor Federal is worth raving over. They listen to their customers; they go above and beyond with customer service. I would recommend them to anyone big or small. ### 5/5 — My bank *2025-10-17, version 25.2.102.1* Windsor federal I can count on them for all my services anytime. Customer service excellent Bloomfield office and Windsor as well. Excellent bank ### 5/5 — Confirmation code *2024-12-13, version 24.8.1.2* The customer service is excellent but the confirmation code a long time to process. ### 5/5 — Great Service *2024-09-30, version 24.8.1.2* Windsor Federal has always been there for me. With people like Lori Marinone (sp) who seems to always catch anything suspicious on my account ,to the great customer service from the tellers. I would strongly recommend this bank. ### 5/5 — No Matter Where I am… *2024-09-15, version 24.8.0.1* I am currently in Utah traveling south and was able to transfer money from one account to another to cover credit card debt!! Amazingly wonderful. Stress-free vacation!!! Thank you ### 5/5 — Quality *2024-06-28, version 24.2.0.1* They’ve always gone above and Beyond to ensure satisfaction ### 5/5 — Banking and online *2023-12-22, version 11.4.0.1* Love the customer service ( Bloomfield office ) online service is great also ### 5/5 — Mobile app *2023-07-08, version 11.4.0.1* Quicker than before, really easy to use!!!!! ### 5/5 — Nice people *2023-04-22, version 11.4.0.1* Very pleasant people to deal with ### 5/5 — No touch ID sign in. *2020-01-14, version 9.0.1.1* Its year 2020 and we still can’t sign in using Touch ID. Steve Job would have killed himself if he know the things this developer is allowed to do. Also whats the deal with changing password every 2 months? I work at company where we have State Secrets and even they dont make us do that. Mind you I could go to prison if some one gain access to my work account. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*