# Wing Shack — user reviews > 82 indexed App Store user reviews of Wing Shack by WING SHACK ENTERPRISES INC, rated 4.74/5 from 5,478 ratings. - Source: https://appshunter.io/ios/app/wing-shack/id1550832162/reviews - App overview in markdown: https://appshunter.io/ios/app/wing-shack/id1550832162.md - Rating breakdown: 5★ 4,558 · 4★ 327 · 3★ 122 · 2★ 58 · 1★ 148 ## What do users think of Wing Shack? Overall sentiment: neutral **Pros** - 👍 Consistent quality and service - 🤩 Amazing sauces and wings - 🚀 Quick and easy ordering **Cons** - 🐛 Glitches and login issues - 💰 Concerns about fees and tipping - 🤔 Rewards program changes **Commonly reported bugs** - Automatic sign-out when adding payment - Apple Pay errors - Inability to log in after being logged out **Most requested features** - Accept Apple Pay - Improve address/location functionality - Add note/comment section to orders ## Newest reviews (16 of 82) ### 2/5 — Rewards *2026-06-09, version 26.0* There’s not a reward system anymore on the update ### 3/5 — Gift card issues *2026-05-02, version 25.8.5* Will not accept gift card & I know number is correct. Also can’t save gift card, asks for zip code & other fields not visible or applicable. ### 1/5 — Great food, broken app *2026-02-15, version 25.7.4* The app worked great up until a month ago. Now I can’t order. I keep getting an error about “order has been updated since you began, please try again”. Luckily the employees give me the online discount otherwise I’d be moving on from wing shack. ### 1/5 — Wings are good, business practice is financially abusive. *2026-02-08, version 25.7.2* The app wouldn’t let me check out until I added a tip. I waited tables and bartended for 2 decades. It’s not the customers job to pay a living wage. I don’t tip for someone to cook food. It’s not my job to. If the owners prefer to extort their customers and employees that’s on them. ### 2/5 — Lags and doesn’t work when you want to use rewards *2026-02-01, version 25.6.7* Every time I attempt to use rewards when I try to place an order it just loads and loads forever. Never allow me to finalize the order unless I remove the rewards and don’t use them. ### 2/5 — Payment *2026-01-25, version 25.6.6* I wish this would be updated to take apple or google pay. ### 3/5 — 3/5 *2026-01-09, version 25.6.5* Kind of overpriced but somewhat good ### 1/5 — App only works if you tip *2025-12-12, version 25.6.2* It’s kind of sad that the app is set up only to allow you to complete an order if you tip. I shouldn’t have to tip for a pick up order let alone for the app to allow the order to go through… ### 3/5 — Great food But…. *2025-12-05, version 25.6.2* Website sucks. You do a 50 wing order and they don’t give you an option of how many wings you want with each different sauce ### 3/5 — Payment *2025-12-04, version 25.6.2* Cap complicated, accepted all $79+ made me wait and try again to pay the last 0.23¢ ### 1/5 — pls fix the app *2025-11-25, version 25.6.2* i love wingshack, been going for years and years and i will keep going but pls fix ur app & website for a more seem-less experience because this is just too much a headache for wings ### 3/5 — It’s an app *2025-11-23, version 25.6.2* I’m glad there’s an app and everything but it barely works, I’ve had multiple times where it’s easier to call in for pickup because the apps too slow to process ### 1/5 — Fix you’re app join the current tech works *2025-11-11, version 25.6.0* You cannot login post the last update. Can’t reset your password. Java errors all over the place. And when you attempt to just order on the website you get an error because your email and phone number already have an account. It’s horrible and honestly irresponsible as a company to not do better. You are forced to call and order which limits your options. If your company direction is to not allow app or online orders. Kill the app and fix your website. Get it together Carol!!! ### 2/5 — App *2025-11-07, version 25.6.0* The app is slow and a lot of times doesn’t take the request. It feels like it times out ### 1/5 — Doesn’t work *2025-10-31, version 25.6.0* Tried a couples times weeks apart. When I get to the pay part of the order, the apps says my payment could not be validated. This occurs when using a credit card and Apple Pay. So now I sit on hold….. ### 1/5 — Would give negative starts if possible—-Horrible App *2025-09-29, version 25.5.0* Most non-user friendly app EVER!!!! I have gotten so frustrated with your app that I have older from somewhere else!!! No changes made to order but still get that as error. Have tried to start completely over, have tried making a change from pick up to delivery, have tried just changing the time…nothing works. Why even bother with an app that we can’t order from!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Smart *2026-07-20, version 25.8.5* App now requires specific iOS version —cutting 21% of the active iPhones today. I fixed the problem by deleting the app. ### 1/5 — New update ruined the app *2026-07-08, version 26.0* Idk why they had to change a already good app probably wont be using again. Keep saying my cards was denied yet charged me for the order ### 1/5 — App Update *2026-06-23, version 26.0* They updated the app so I had to create a new account and I don’t have any rewards. Have to start over after spending lots of money 🫪 ### 1/5 — Missing points after update *2026-06-19, version 26.0* I made a big purchase about a month ago, and had almost $20 in rewards from it and the app updated and my points are gone. ### 1/5 — Don’t bother. The older app was much better just call the store to order. *2026-06-15, version 26.0* This app leaves a lot to be desired. It is absolutely NOT user friendly. For example, it gives me an option to use a coupon for a free item, but when I go to use it it says I haven’t ordered the proper thing to be able to use the coupon. I look around in the app and there is no way to find a said coupon to learn the “rules” so that I can in fact use it. This is a real shame. ### 1/5 — New update not good *2026-06-08, version 26.0* Lost all my accumulated points and credits says my old profile no longer exists very unfortunate ### 1/5 — App update *2026-06-07, version 26.0* The new update sucks!! ### 1/5 — App update *2026-06-03, version 26.0* I lost all my login info, lost all my accumulated points/rewards AND the app didn’t show any of the daily specials like 60 cent wings ### 1/5 — Coupons don’t work *2026-05-23, version 25.8.5* Gave me a coupon code to use that didn’t work when I tried to use it online, even though it is advertised as both in-person and online. Went in store to try and redeem it but the prices were $5-10 more than online. Honestly decent food but annoyed their coupons they hand out don’t work. ### 1/5 — Trash *2026-04-12, version 25.8.2* Can’t even order half the menu from the app… good job? ## Most praised reviews (10 highest-rated) ### 5/5 — Phone too old for latest upgrade. *2026-08-02, version 25.8.5* Would love a version that functions on older iOS iPhones. I can’t use this app because my phone is “too old”. Loved the app before its last update. ### 5/5 — No More Rewards *2026-06-17, version 26.0* Lost all my accumulated rewards and not able to get more rewards. Unfortunate. Plus the app doesn't apply coupons either ### 5/5 — Rag Dol’s Reviews *2025-11-15, version 25.6.0* Best wings ever hands-down I put tha on my mom ### 5/5 — Always Happy *2025-10-31, version 25.6.0* Great people and customer service- no complaints. Best place in town for food and a beer :) ### 5/5 — Good app. Great wings. *2025-05-14, version 25.2.2* Easy to use. Best ranch. Love Wing Shack. ### 5/5 — Always great *2025-01-30, version 1.1.8* We’ve had consistent luck using the Boulder, Wing Shack. Always good always quick always hot. ### 5/5 — Best *2025-01-13, version 1.1.8* You guys are the best 👍 ### 5/5 — Pretty easy app *2024-10-19, version 1.1.7* So far so good, no major issues, just add your information. Order your wings. ### 5/5 — Wings are bomb *2024-10-14, version 1.1.7* Best wings in the area ### 5/5 — Always eat here!!! *2024-10-12, version 1.1.7* They’re sauces are so bomb, I eat from Wing Shack probably more than half the month 😅 no shame! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*