# Wing Tel > Mobile account management with human support and global data access. (iPhone/iPad app by Wing Tel, Inc..) - Source: https://appshunter.io/ios/app/wing-tel/id1266849964 (this page in markdown: same URL + `.md`) - Developer: [Wing Tel, Inc.](https://appshunter.io/developer/1266849963) - Category: Utilities - Price: Free - Rating: 3.45/5 from 261 App Store ratings · 73 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 77 MB - Languages: English - Released: 2017-08-29 - Data updated: 2026-08-24 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/wing-tel/id1266849964/reviews.md ## What is Wing Tel? The Wing app simplifies the mobile experience, allowing you to manage your account from anywhere with the touch of a button. We’re here to make life easier. Features Include: Robot-Free Customer Support Whether through live chat or by phone, you’ll speak to a real and helpful human every single time. Manage Your Plan Change your data plan anytime you want because we cater to you and not the other way around. Real-Time Data Tracking Your data usage shouldn’t be a mystery. Know exactly how much data you’re using every minute of the day. Billing That Makes Sense Your phone bill shouldn’t seem like a foreign language. Easy-to-read statements and quick payments make life simpler. Stay connected international Post all the vacation selfies you want; Wing provides high-speed data in 135+ countries. ## Key features - Robot-free customer support - Manage your mobile plan - Real-time data tracking - Easy-to-understand billing - International high-speed data ## What do users think of Wing Tel? Overall sentiment: negative **Pros** - 💰 Significant cost savings compared to major carriers - 👤 Helpful and responsive customer service (when reachable) - 📱 Easy account management through app and chat - 🔄 Simple switching process from other carriers - 📊 Pay-for-data-used pricing model - 📶 Good coverage in rural areas for some users - 🎁 Free WiFi hotspot included - 🔐 Spam call detection feature **Cons** - 📞 Extremely difficult customer service access - long wait times - 🐛 App frequently crashes and has persistent errors - 📶 Poor network coverage and signal strength - 💳 Billing issues and unexpected charges - 🔒 Difficult process to port number out/switch providers - 🚫 Data throttling and hidden caps despite unlimited claims - ⚠️ Deceptive advertising and misleading claims - 🤖 Customer service appears to be bots, not real people - 🔄 Service degradation after network tower changes - 💸 Unexpected fees and charges - 📊 App doesn't display data usage information - 🔐 Suspicious data collection and privacy concerns - ❌ No phone support - chat only - 🔧 Frequent forced app updates **Commonly reported bugs** - App fails to load or crashes on startup - Payment error messages despite successful transactions - Data service shuts off unexpectedly - Two-factor authentication emails don't arrive - Login screen rejects valid phone numbers - Data usage section missing from app - App incompatible with AT&T users for account management - Service disconnects during phone calls - Forced data saver feature re-enables automatically **Most requested features** - Real-time data usage tracking in app - Phone support option instead of chat only - Biometric login or device registration to avoid repeated 2FA - Notifications for chat support messages - Display account number and Port ID in app/invoices - Ability to manage plan changes without contacting agent - Data usage notifications and alerts - Reduce frequency of app updates ## Recent user reviews (10 of 73) All indexed reviews: https://appshunter.io/ios/app/wing-tel/id1266849964/reviews.md ### 1/5 — Bugs *2024-09-10, version 24.16.1* App no longer loads anything I have to go online to pay my bill ### 1/5 — Worst Company *2024-07-01, version 24.16.1* I originally switched to WING in 2018 when they first launched and was doing the cash back for unused data. Over the last few years they stopped doing that all together and customer service has basically been all bots. Last year they ended up switching our towers to Verizon which is the worst coverage ever. Recently, we went out of town and for some reason our coverage went in the trash and we basically ended up stranded in an unknown town with no service for over 24 hours having to try and find restaurants with WIFI. NOW, we are trying to switch providers and they basically hold your account number and Port ID hostage by having you contact customer service. No one answers you. I’ve been on “hold” for 2.5 hours. They make it impossible for you to get your information. It’s not on any of the invoices or in your accounts online or in app. Probably the worst company to go with. Stick with your main providers, it’s not worth it! ### 1/5 — Just Don’t *2024-03-28, version 24.09.1* When I first started Wing years ago they were perfect for service, customer service was a little Eh sometimes, never any changes in my bills, just overall pretty dang good for what you pay for. Now? They switched towers and providers and in lucky if I get my phone to work on 4 bars. My bill is different almost every month, my data shuts off by itself and doesn’t work until I contact them and they reset it. Trash. ### 2/5 — Wing service *2023-04-05, version 23.07.4* Hi, switched to wing due to the outrageous prices I was being charged from Verizon. I love paying $50 a month versus 129 a month for one line. That being said I have limited service due to win use an AT&T towers and I have no service while at home I think they need to vamp up their tower usage so everyone can use the benefits of not only a cheaper bill but having consistent phone service ### 2/5 — error error *2022-11-11, version 22.29* Latest version of app that updated as of 3 months ago, has been giving me non stop issues. I get a constant error message whenever I open the app. Whether I made a payment or not it says “payment successful but error with your payment please call customer service” Every single time. I have reached out to customer service and not one straight answer. I have to have them manually turn my phones service back on after I make a payment when it should be automatically after so much time. I also haven’t been getting great service around my house. I have a data plan and only wifi is what gets me online. Not happy at all. ### 4/5 — Love Wing *2022-09-24, version 22.29* I’ve been a wing customer for a few years now. I’ve switched back and forth between their services and they have worked with me to figure out which would be best for me. Have there been some issues? Yes of course. But I still love the company. Right now though, there is an issue with the app itself. They’ve been upgrading the system but the app doesn’t have the data usage part anymore. And it surely doesn't look like what it shows above. That is frustrating. As for customer service, I don’t call them, you can speak to customer service through the app. It works out fine for me. I love the service, I just hope they fix the app soon. Sure would be nice if the app looked like that above here. Maybe it will soon. ### 1/5 — Terrible customer service, cheated me out of money *2022-09-13, version 22.29* I’ve been with Wing a couple years now. Things have gone downhill drastically. I don’t like writing negative reviews, but I’m hopeful this helps warn people from signing up. My phone was shut off randomly from any service or cell data. I didn’t receive any notification that I was out of data in email, text, or on the app. I reached out to customer service and spent hours and days waiting for a response. Finally I was able to talk to someone who said there was nothing they could do. I couldn’t buy more data because they said it wasn’t possible. They said their app doesn’t support their system upgrade which is why I can’t see anything or do anything. I asked for my information to switch to another provider which would be half the cost per month and had much better reviews. No one responded to me. No one got back to me. Eventually I got in contact with senior management. She said that my concerns are absolutely valid and she’ll submit a request for a refund. With Wings “system upgrade” you have to pay for the next month the month prior. Since I was switching to a new provider, I wanted that month back since I would not be using it (I really should be getting almost 2 months back, but I only asked for one). I just got an email saying that they do not give refunds and that there’s nothing they can do. Please stay away. They’re going downhill and you don’t want to be caught in the mess or out of money. ### 2/5 — Cheap, but they will practically rob you blind if you aren’t careful *2022-09-06, version 22.29* Just be careful when you try to cancel and don’t subscribe to autopay. They will always take your money days ahead and their app and network have issues. ### 1/5 — If you want a service you can contact, look elsewhere *2022-09-02, version 22.29* I have never left a negative review, but this is too much for even me to deal with. I’ve had Wing since 2018 and was quite happy until the past year. I finally decided to leave because it is near impossible to get a hold of a customer service representative. There have been times I’ve had to wait days to hear back. The last time I tried to cancel my plan, they promised me a lower rate, beginning with the next billing cycle. When that billing cycle rolls around, what do I find? The same rate as before—not the new one I was promised. Bc it’s so hard to get a hold of them, I decided it wasn’t worth trying to follow up over a ~$7.00 difference in cost. Oh, by the way: They’ve been slowly increasing their rates over the years. The final straw is they promised me a new SIM card to replace a faulty one (that they sent to me as part of their network upgrade) and I am still waiting for it a week later. That’s a whole week without cell phone service, while paying for said service. Currently waiting to hear back from them after both emailing and initiating multiple chats so I can port my number out and move on with my life. It’s really too bad, because I’m sure the employees work hard. I hope Wing sorts itself out so there are fewer customers in situations like mine. ### 1/5 — Horrible customer service! *2022-08-24, version 22.29* If you never have an issue this may be a good service to use. If you like spending hours on a chat or sitting on hold for 45 min each time you have an issue, this also may be the service for you. Two separate occasions that took over an hour to fix(payment method issues, porting to another carrier) which should have taken 5-10 min tops. Their customer service reps are also rude and want to keep the chat going as if they get paid more for the time they take to address a customers issue! Don’t do it! ## Frequently asked questions about Wing Tel ### What does the Wing app do? The Wing app allows you to manage your mobile account from anywhere. You can access human customer support, change your data plan, track your data usage in real-time, and view simplified billing statements. It also provides high-speed data access in over 135 countries. ### How can I get customer support through the app? The app offers robot-free customer support. You can reach out via live chat or by phone and will speak directly with a real, helpful human representative every time you need assistance. ### Can I change my data plan using the app? Yes, you can manage your plan directly within the app. The application allows you to change your data plan anytime you wish, catering to your specific needs and preferences. ### Is the app free to use? Based on the provided information, the app itself is free to download and use. The monetization model is listed as 'free', indicating no upfront cost for the application. ### Does the app work internationally? Yes, the app facilitates staying connected internationally. Wing provides high-speed data in over 135 countries, allowing you to post photos and stay connected while traveling abroad. ## Version history (last 5 releases) ### 26.21.1 — 2026-06-18 Display data reset date and fix minor & rare bugs. ### 26.15.3 — 2026-04-14 Replaced fonts for better readability ### 25.44.2 — 2025-11-06 Replaced fonts for better user experience and visibility ### 25.25.1 — 2025-09-01 Pest control to exterminate bugs ### 24.16.1 — 2024-05-16 Pest control to exterminate bugs ## Apps similar to Wing Tel | App | Rating | Price | Category | | --- | --- | --- | --- | | [Net 10 My Account](https://appshunter.io/ios/app/net-10-my-account/id960091021) | 4.8 (6,893) | Free | Utilities | | [Coverage? 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