# Wingz — user reviews > 89 indexed App Store user reviews of Wingz by Wingz, Inc., rated 4.90/5 from 6,183 ratings. - Source: https://appshunter.io/ios/app/wingz/id571316013/reviews - App overview in markdown: https://appshunter.io/ios/app/wingz/id571316013.md - Rating breakdown: 5★ 5,775 · 4★ 283 · 3★ 62 · 2★ 18 · 1★ 45 ## What do users think of Wingz? Overall sentiment: negative **Pros** - 🚀 Excellent driver communication - 👍 Courteous and helpful drivers - 🚗 Clean and well-maintained vehicles - ⏱️ Reliable on-time pickups - 💰 Reasonable pricing **Cons** - 🐛 Frequent last-minute ride cancellations - 🔍 Unreliable booking and confirmation process - 🤖 Unresponsive customer support - 🗺️ Inaccurate location tracking and mapping - 🚫 Inability to book rides with short notice **Commonly reported bugs** - 400 error messages - Frequent app crashes and freezes - Incorrect location detection - Booking issues and cancellations **Most requested features** - Real-time driver tracking - Improved booking and confirmation flow - Expanded coverage and driver availability - Enhanced communication and support channels ## Newest reviews (10 of 89) ### 3/5 — Favorite driver selection kicks you out of app *2023-08-14, version 5.32.72* Frustrating endless circle of signing in and getting punched out when I try to book a ride with a favorite driver. The app presents a screen which looks like a browser window because it even includes a link to download the app. Dum. Have to book from the normal map page and leave it up to the universe to connect me to my favorite driver. Dum. ### 1/5 — Confirmed ride cancelled last minute by Wingz *2022-06-26, version 5.32.72* We booked with Wingz weeks ahead and got confirmations. One ride ended up being canceled by Wingz while we were on the flight. We arrived at SFO late night with no driver to be seen. Another ride we booked for my parents had a last minute driver switch so all the information they had from the confirmation was wrong. All these changes happen on the day of travel while we were in the air. Very disappointed and it’s a frustrating experience. ### 1/5 — Couldn’t Schedule a Ride *2022-03-28, version 5.30.33* On Sunday morning I requested a ride to a medical appointment on Tuesday morning. Didn’t get a confirmation so gave it until 1PM on Monday before contacting customer service by email. Quickly got a response from Jasmine who basically told me that my request would stay active until 60 minutes prior to the pick up time unless I canceled it. So, yes, I canceled it and made arrangements with a local taxi company. More expensive but I’ll not be stressing out wondering if a Wingz driver is going to be picking me up. Will not be recommending this service to anyone. ### 1/5 — Unreliable especially if booking with children *2021-10-01, version 5.28.0* We pre-booked weeks in advance to get a car with car seats when returning from an international flight at airport. They were a no-show and when we called they said it'd be another hour. ### 1/5 — Incredibly flaky service *2021-08-17, version 5.24.0* Both rides that my family scheduled with wingz did not happen this weekend. The first ride was confirmed, then canceled the night before because of lack of staff. The second ride, the driver left us because our flight got in 20 minutes later than expected. I was able to text the driver from the flight letting him know and asking that he please wait 20 minutes for us. He did not, even though the website says flights have a 30-min leeway. The entire reason we booked the wingz service was to get a cat seat- so customer service telling us to book a Lyft was not helpful! Wingz will not return my calls or texts now. I will obviously never book this service again. I recommend you steer clear, as well. ### 5/5 — Expensive but reliable, clean, and safe *2021-07-27, version 5.24.0* Great for airport and other transportation when you need to have complete confidence ### 5/5 — This team came together to make sure I had a ride! With a late Saturday night flight *2021-07-25, version 5.24.0* Delayed into SFO they made it work, watched my flight and picked me up to make sure I made it home safely. Very courteous, kind nature, precise maps and made getting home easy. Thank yiu Wingz Team! ### 1/5 — Cancelled ride at the last minute *2021-07-17, version 5.24.0* Don’t use this app and expect to actually get the ride you booked, they just cancel at the last minute and leave you without any way to get to the airport. Worst rideshare service I’ve used so far. ### 1/5 — Unreliable *2021-07-17, version 5.24.0* Booked a ride 12 hours in advance and they canceled one hour before claiming the driver was unavailable. This is in Los Angeles. I have a hard time believing there were no other drivers who could have taken the ride, but they didn’t offer any alternative. Don’t rely on this app or service. ### 5/5 — Wingz is great! *2021-07-07, version 5.24.0* I like Wingz because you can schedule a ride & they are there on time. Plus when you are arriving on a flight, they track your flight so if you are delayed they know it and adjust. Also it is a flat rate, no surge pricing!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Driver never showed up, support sucks *2026-03-17, version 5.32.72* Scheduled a pickup for my girlfriend for a red eye flight that landed at 3:30am. The driver never showed up and I haven’t gotten a response back from support after 3 days when asking for a refund. My girlfriend ended up just calling an Uber black for less money. ### 1/5 — No Drivers Available *2025-12-27, version 5.32.72* First time trying to use this service, 5 hours after booking I get a notification that no drivers are available, my booking has been cancelled, and I have to wait over a week for a refund. Deleting this useless app. ### 1/5 — Current bookings never show *2025-08-05, version 5.32.72* App is funky. If you want to see current bookings you have to go to past bookings, refresh, then go back to current bookings. Website is worse but this review is just for the app. ### 1/5 — Not able to book. No support *2025-06-17, version 5.32.72* I tried to book a ride to the San Diego airport and was able to create the booking and was immediately billed, but then no drivers confirmed the ride after over 24h. I emailed tech support 2x but no response. I finally had to cancel the booking. I was thankfully refunded, but am disappointed in the lack of support response. ### 1/5 — Criminals *2025-02-18, version 5.32.72* The app is hard to use. Rides are over priced and after that the driver never showed up. Communication is bad and i was not even reimbursed for the ride i never received! This is rediculase. Do not download. Id give 0 stars if i could ### 1/5 — Horrible ride share service *2024-03-13, version 5.32.72* They will cancel on you last minute again and again. Do not trust them if it is an important ride. I deleted the app. Horrible company, when I tried to provide feedback I was told “we have no managers” and if yeehaw cancel on you then it’s not our problem ### 1/5 — Broken app *2023-11-06, version 5.32.72* 400 error message ### 1/5 — Does not work *2023-09-28, version 5.32.72* Tried to book a ride from Seattle airport. Got a random http 400 error message which wasn’t even formatted correctly ### 1/5 — Don’t trust this unreliable company *2022-10-15, version 5.32.72* I booked a ride home from the airport 3 days in advance, and this joke of a business still couldn’t find a driver. Don’t trust this service with your travel needs unless you enjoy being left to scramble at the last minute and overpay for an Uber anyways ### 1/5 — Not Dependable *2022-07-08, version 5.32.72* Booked a ride from the airport to my house, 15 minute drive, a full 24 hours in advance. They waited until we landed and cancelled the booking. Uber and Lyft don’t carry car seats so my family got stuck at the airport. Highly recommend avoiding Wingz. ## Most praised reviews (10 highest-rated) ### 5/5 — For driver? *2025-10-09, version 5.32.72* Hi. Which app can I use to become a driver for Wingz? ### 5/5 — Great down to earth ride company *2022-06-05* Thanks so much to my driver Felix and to Katie on the Wingz Support Team for helping me modify my arranged ride to the airport. They were both so friendly and helpful, I appreciate the quick and efficient support. Highly recommend Wingz! Great prices too. ### 5/5 — Fantastic communication and ride! *2021-09-22, version 5.24.0* Really a GREAT service!! Excellent communication, very prompt, courteous, and comfortable ride! Frank is great! So glad Wingz is there! ### 5/5 — On time and friendly *2021-09-16, version 5.24.0* Robin was great, communicative, right on time and friendly. ### 5/5 — Only app I use for flights! *2021-08-28, version 5.24.0* Been a customer since they launched in Portland. So glad they survived the pandemic because I literally never want to use any other ride share app - especially for travel!! Wingz is the best and Davinder is the best driver in Portland! ### 5/5 — Jermainepy is an AMAZING Driver *2021-08-20, version 5.24.0* He is on-time, a great communicator, & practices Covid-Safe protocols in his immaculate vehicle. ### 5/5 — Lee *2021-08-04, version 5.24.0* Lee is an excellent driver and an expert on how best for passengers to maneuver within the Austin airport including TSA rigmarole. ### 5/5 — Richard *2021-08-02, version 5.24.0* Doesn't get any better, than Rick. ### 5/5 — Ride share with car seats amazing *2021-07-30, version 5.24.0* Just completed a trip and we needed two car seats and Wingz came through without any issues driver Frank was on time in a new Van with two car seats installed and ready to go ### 5/5 — Wingz is Tip notch *2021-07-28, version 5.24.0* Excellent service, will always use! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*