# Winni - Cake, Flowers & Gifts — user reviews > 66 indexed App Store user reviews of Winni by Dhawala Online Solutions Pvt. Ltd., rated 4.40/5 from 149 ratings. - Source: https://appshunter.io/ios/app/winni-cake-flowers-and-gifts/id1080301515/reviews - App overview in markdown: https://appshunter.io/ios/app/winni-cake-flowers-and-gifts/id1080301515.md - Rating breakdown: 5★ 119 · 4★ 5 · 3★ 4 · 2★ 3 · 1★ 18 ## What do users think of Winni? Overall sentiment: negative **Pros** - 👍 Amazing cakes - 👍 Great service - 👍 Good customer service - 👍 Excellent app - 👍 Reliable service - 👍 Fantastic - 👍 Good Aap - 👍 Great Option For Gifting - 👍 Great and easy to use - 👍 Nice cake **Cons** - 😞 Worst experience ever - 😞 Poor quality - 😞 Fraudulent service - 😞 Late delivery - 😞 Damaged products - 😞 Rude customer service - 😞 No refund - 😞 Wrong product delivered - 😞 Money wasted - 😞 Ruined special occasions - 😞 Unresponsive customer support - 😞 App crashes - 😞 Difficult to use app - 😞 Scammer - 😞 Dishonest - 😞 Pathetic service - 😞 Cheating - 😞 Unusable app - 😞 Not trustworthy - 😞 Failed to deliver **Commonly reported bugs** - App crashes when selecting combos - Cannot log in - Connection timeout and no internet messages - App is full of bugs - App is not good as service **Most requested features** - Option for surprise delivery without revealing receiver's number - Ability to track orders in real-time - Improved customer support responsiveness - More professional customer service interactions - Option to select specific delivery times more reliably - Better app stability and bug fixes ## Newest reviews (18 of 66) ### 1/5 — Poor Quality with Fraud *2025-02-09* What I ordered was delivered of poor quality. In an order of 1435 rs, 4 dairy milk worth 10 rs each and bouquet looked like it was not worth even 100 rs. flowers are smelly n not fresh. People give gifts to someone so that they like it but because of their service, it looked so bad that it made a mockery of my emotions. And when I raised a complaint asking to take it back, they were shouting at us only. What an audacity of that guy. Not only the money was wasted but also the special day. I wish I could post a picture here of what they gave for Rs 1400. At best they will come down to write sorry for the inconvenience. Please donot order anything from them. Go for IGP, Flower Aura or FNP but not this. ### 1/5 — Worst site ever *2024-11-07* This company is totally fraud.. they will not deliver the cake what they shown in the picture. I’ve ordered a cake with cost of 3899/- as i want some good quality product but it was a complete shock what i received.. it was not even of 1500/- worth, also stinking with very poor quality. When i complained about this to their CC the shamelessly said my product is good which seems they fooled their customers by showing good edited pictures and delivering cheaper product.. they are shameless and have no guilt to making their customers fool by cheating and wasting money. I wish i could have option to upload image here what i ordered and what i received 👎🏻 ### 1/5 — Fraud app *2024-09-11* They are literally fraud ..I ordered cake from them for my husband’s birthday in the morning first I received the cake very late in the evening second there was no happy birthday written on the cake and they didn’t even gave me candles with cake..even after ordering early when they delivered the product it was all damaged..I complained regarding this so they assured me that they will provide me replacement which didn’t come..they have literally ruined my day and my husband birthday They have zero customer support..will never recommend anyone to buy from them..best buy from fnp .. never received any damaged product from them ### 1/5 — Fraud cheater not trustworthy *2024-05-15* This is a very fraud app, do not take it if you order something and they send wrong order by your own fault, they never listen to you and even if you make 100 calls and mails to these people, it will not be of any use nor will you give refund. This is a very cheap app to exchange, the call center people are sitting there, they are asking vahi ratta vali lines sir maam may I help you, may I help you and there is no help, I have ordered a cake for my brother, they sent the wrong name to him, I have written mails calls but they wasted the whole day by calling and sending mails but there was no response to these people. Iski 1 star bhi ni milna chahiye bs milne chahye to jute 👟👟 ### 1/5 — Worst Service. Do Not Order *2024-04-27* This is the worst app to order from. They ruined my special occasion by delivering the cake extremely late and it was completely destroyed. I couldn’t use it at all or even give it away to the maids as it was that spoilt a cake with all layers separated and cream entirely on the packaging. The customer service is a joke and extremely disrespectful, they will talk unprofessionally, even shout at you, or cut the call abruptly. Even after sending photos and proof and receiving confirmation after hours of talking to them on different calls, they still did not process the refund. This is the biggest scam company ever. Never use this. ### 1/5 — Deliver product *2024-02-21, version 2.11.0* They came to deliver the product and then they didn’t call anyone and they get back I already give a number to the Winni but Vinny guy didn’t call on that number and they returned. I didn’t get my product still I gave them extra delivery charge too! Steel I didn’t get the my product I will never buy it again from Winni ### 1/5 — Unusable *2024-02-14, version 2.10.0* Connection timeout and no internet messages while accessing any profile related tabs. ### 1/5 — Never saw this kind of apps. Not even recommended *2024-01-10, version 2.8.0* I don’t wanna give that 1 star either but to write this comment I have to. I placed an order on Jan 1st to surprise my friend they said it would be delivered on 7th Jan but it’s 10th Jan now and there is no response from customer service either. I think this app looks like scam. How can they be so irresponsible about customer satisfaction for the people like me who are trying this for first time. I was waited for 2-3 hrs without even closing app and I still didn’t get any response from customer support agent. That’s was great gesture. Any they additionally charged me 200 for convenience delivery and holding the order for days. I lost hopes on that order I don’t think they will deliver. Lost patience on waiting for hours and closed the app. Loss of 5000 rupees and my time. Better to trust another apps. That’s was a bad experience guys. ### 1/5 — Cake birthday *2023-12-13, version 2.8.0* Cake was melted by the time delivery driver come it was starting melting when i open the cake immediately after he delivered. ### 1/5 — The one star is also waste for this frauds *2023-08-21* Yesterday I ordered a cake from this company called winni (fraudesters) .. they accepted my order and charged me a spl 375rs extra per specific time of delivery… finally they called me before two hours of the delivery time and said due to bad weather we are unable to deliver your order that to with their personal number.. i asked and tried to call the customer care but there is no use at all ..they all are busy with cheating other customers i think.. and finally I called their personal number they said your order was canceled and your money will be credited in 7 to 15 business days.. if i asked why are taking that much time to refund my money .. they started abusing me with such bad words… very very bad experience … so plz dont waste your money or time with this fraud company and don’t regret it like me🙏🏻🙏🏻 ### 3/5 — Asking phone number of receivers *2023-05-19, version 2.0.3* We want to surprise our receiver by sending the gifts and cakes.. But the problem is here they will ask for receivers phone number, and they will call to receivers which will lose the interest of surprising also.. until we provide they will not send the gifts and also you will return back. please keep an option like surprise so that it will help someone who wants gifts for surprise. And also your gifts and bouquets are really good. ### 1/5 — Worst service ever- not recommend *2023-05-15, version 2.0.3* I am giving a 1 star review only because there is no option for a negative review. Thanks to you guys someone celebrated their birthday without a cake. I placed an order to deliver a cake on 14’th of May and even by 15’th the cake is not delivered. Such a worst service that I can’t even reach a person through phone or email. Never placing an order through this app again. ### 1/5 — Worst app ever *2023-05-15* So yesterday on mother's day i have ordered a cake n bouquet and they were showing the delivery time slot between 8 am to 10 pm sp i placed the order then i was continuously try to track the order but it was showing the same thing reday to ship from last 6 hours and i dont know how many times i have called the customer care they dont evn pick the calls . So finally the spoiled my mother's day by sendind the cake at 12:30 pm without any prior delivery information. And after waiting for so long atast when i got delivery the bouquet was in sach a horrible condition which they hv costed me 900. PLEASE NERVE EVER BUY ANYTHING FROM THIS APP. ### 1/5 — Don’t use them ever *2023-05-14, version 2.0.3* My first experience was rather a horrid one. Ordered flowers on Mother’s Day morning 11am and never got them even till 10:30pm now. No customer service to connect with. Don’t order from them! ### 1/5 — Very poor service no responsibility *2023-02-15* Hie every one , please avoid this app completely its just waste of your time there is no good customer relationship management and no response for mail or calls . The delivery partners are careless and even they dont send things on time give reckless answer . I had a situation where i paid extra for mid night delivery but they didn’t deliver and when I enquired they are reckless saying that there is no location found and also after connecting with them they said they will be giving some other time the next day soo reckless please avoid winni !!! ### 1/5 — Failed to deliver on with premium services and non existing customer support. *2023-02-15, version 1.57.0* This is one of the worst delivery app for flowers and gifts. They do not have any customer support team and would never deliver orders on time. Rather than using this app I would recommend using other trusted apps like FnP. ### 1/5 — Worst Application!!! *2023-02-14, version 1.57.0* Never ever had a experience like that the order was placed 2 days before in the morning and have not been delivered on expected date.. even they hold your call for hours and didnt answer your questions properly. ### 1/5 — Worst app *2023-02-14, version 1.57.0* The order was not delivered and I got a mail from winni that it will not be delivered again and there will be no refund.they are neither reply to my mails nor the calls. I live in Canada, I thought this will be good way to send gift to my loved ones but winni is not worth it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Absolute heartbreak and zero accountability *2026-05-12, version 2.39.1* I’ve used this app before to send cakes to India, but after what happened on May 10th, I am done. If you are planning a surprise for someone you love, please, do yourself a favor and use a different service. I paid extra for express delivery to make sure the cake arrived on time for a special day. They missed the date entirely. No phone call, no email, nothing. They just went silent. Then, they decided on their own to drop it off at the end of the next day when no one was around. By the time it was found, the cake had gone bad sitting outside. To top it all off, the cake looked nothing like the picture I ordered. It was a total mess. When I contacted customer support to explain how much this hurt, the response was incredibly cold. It was just a "nothing we can do" attitude followed by a robotic, scripted apology. It’s honestly shocking. You trust these people with your special moments, they ruin every single part of the process, and then they act like it’s no big deal. They don't care about the people behind the orders. Save yourself the frustration and the heartbreak—don't use this app. ### 1/5 — Don’t ever use this service. Worst experience !!! *2026-05-10, version 2.39.1* I ordered cake and flower for Mother’s Day. But I had to call 4 times to escalate and they delivered in night 7 PM and flowers were all dried up and cake was horrible taste and they didn’t even any message on the cake. I will not recommend anyone use this service again. ### 1/5 — The worst ever experience. *2026-03-26, version 2.38.7* An honest review. This happened in 2021, but I didn’t care to leave a review at that time. Saw this app accidentally today and all those unpleasant memories came back to me and I thought I better write a review and save at least one soul from experiencing the same thing. I ordered a lot of stuff from winni for my girlfriend (including plushies, chocolates, flowers, a cake, there was more, but not listing everything) to be delivered at 14th February. I was in another country so delivery was the only option for me. I ordered early to avoid any possible problems. And I ordered the best and most expensive things that were available because my girlfriend deserves the best. 14th February. Nothing happened. Support said the stuff was delivered. My girlfriend said otherwise. And of course don’t even dream about getting a refund. Just threw a lot of money in the trash. I see some positive reviews and I see negative ones as well. As I understand it’s just a gamble. If you wanna play Russian roulette go ahead and order. If not - stay away from these frauds. Thank you Winni for ruining my Valentine’s Day 5 years ago. I hope whoever was at fault gets what they deserve, whether it’s the delivery guy who might have stolen it or anyone else responsible. ### 1/5 — Ruined my day *2026-02-14* Absolutely disappointed with this service. My entire day got ruined because of your failure to deliver on time, not on time but yeah no delivery only I specifically ordered a bouquet and chocolates for Valentine’s Day in the morning, trusting that it would reach as promised — but nothing was delivered. No proper customer care support, no updates, and no accountability. A special occasion was completely spoiled due to your poor management and irresponsible service. Highly unprofessional and extremely frustrating experience. Never expected such negligence. I waited for whole day to surprise but ended up with disappointment. ### 1/5 — Worst experience *2025-09-18, version 2.37.3* Guys do not order from this app.. quality of cake was so poor.. and it’s looks like it was made months ago and it’s not even clean.. and they customer service is poor too they do not provide any proper details and executives rude too.. please save your money guys.. do not ever purchase anything from this app.. too costly and poor quality! ### 1/5 — Pinder *2025-08-09, version 2.37.0* Worst app ever , waste of money . I had twice really bad experience with them . Doesn’t matter how early you placed your order . They always delivered cake after many days . The date you choose for delivery its not matter to them . They want to deliver your cake when they want doesn’t matter to them which date you choose. Charging money for express delivery and send a cake after 2 or 3 days which date you choose . Spoiling people’s day and time and money. ### 1/5 — Don’t go near this app or this service *2025-02-21, version 2.35.5* I cannot share my whole experience with limited characters but let me share what I can. You show 2hrs delivery then during checkout it goes to 12 hrs. Fine I paid extra for express delivery but my product was delivered 4 days later. Do you guys even know the urgency or priority? It was a valentine gift, it was supposed to be delivered same day if you can’t make the commitment possible you should mention those before checkout. You cannot cancel the order you cannot manage the order. There is no customer support available for these things. No real time tracking of order. Everything was a disaster. You should stop scamming and shut this service down. I didn’t know you guys were this worst else I would have made other arrangements. I will never recommend this app even to my worst enemy. ### 1/5 — Fraud App *2025-02-20* Guys, please don’t use this app as worst service. People are losing our money with the wrong promises. Once they take our money and without calling and informing drop a mail saying that we cannot deliver your order. So in App, they mentioned that they can deliver from 10 AM to 9 PM. So I selected a few few things, and I completed my payment at 6:30, and they accepted my order and my money and at almost 8-45 or 8-50. I myself call to customer care regarding my order. Mr. Ishanth had received my call and saying that shop is closed. If your shop is closed, then why they are accepting our orders and payment and false promises to the customers. Please guys don’t use this app. As it is fraud app. ### 1/5 — Received different design cake *2025-02-18* Totally waste of money. This app is doing worst day by day. This time ordered poster cake with some fancy design but what they delivered is just simple ‘happy birthday’ cake. I tried reaching to their customer care, there whatsapp help chat and tried connecting through their AI agent on app what nothing working. Nobody was available to cater my issue. After 3 days finally they realised that we have complained registered lets call them and ask there issue. Second issue: by mistake I ordered cake which contains egg I realised and tried to edit my order with in 1 min of order but they don’t have any option to edit it. I tried contacting their customer support but nobody responded. ### 1/5 — Poor services order in advance and without order deliver, driver mark delivered the order,on address *2025-02-14, version 2.35.4* Poor service without order delivery,Driver marked order is delivered on 14th feb 2025,i did order this in advance still not deliver ## Most praised reviews (10 highest-rated) ### 5/5 — Birthday cake *2025-01-07, version 2.34.0* 6th time ordering from winni. Amazing cakes! Bestest service:) thankyou for making our day so special. ### 5/5 — Best experience on economic price *2023-03-03, version 1.57.1* Love this app. As I leaving abroad and just want to be part of celebrations for my relatives. This is best app I used so far. On time delivery and very economic 🫶🏼 ### 5/5 — Fantastic 👍🏻 *2022-01-12, version 1.45.2* The service is really good and the response from company is really good. ### 5/5 — good service *2022-01-12, version 1.45.2* nice cake ### 5/5 — Excellent as always keep it up team Winni *2021-10-02, version 1.40* Every time I order from this guys they exceptional great product and on time delivery Thanks ### 5/5 — Great service *2021-08-06, version 1.33* The app is great and their cakes are awesome! Special thanks to Manpreet Kaur for making it so easy! She was very kind and helpful ### 5/5 — Good customer service *2021-07-28, version 1.30* They provide very good customer service. I was talking to one of their agent Name Anshul, he was super helpful and polite. He helped with my queries. ### 5/5 — Reliable service *2021-07-18, version 1.28* I always send gifts and cakes to my family through them. Never have had any issues. Thanks to Sameer. He helped in resolving my queries. He is very sincere at work ### 5/5 — Great Option For Gifting *2020-11-17* Great options for every occasion, with a responsive customer service. I reccomend creating an account, that way you'll keep track of all your orders and get email reminders on the dates of previous purchases to remind you of special occasions like friends' birthdays. You also get points and rewards with every order and the app makes the whole process super quick and easy. Thanks Winni :) **Developer response:** Dear Customer, Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! ### 5/5 — Good Aap *2020-10-03, version 1.7* This app is good. Thanks to Malti. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*