# Wisconsin Public Service (WPS) — user reviews > 84 indexed App Store user reviews of Wisconsin Public Service (WPS) by WEC Energy Group Inc., rated 4.80/5 from 18,501 ratings. - Source: https://appshunter.io/ios/app/wisconsin-public-service-wps/id1455393751/reviews - App overview in markdown: https://appshunter.io/ios/app/wisconsin-public-service-wps/id1455393751.md - Rating breakdown: 5★ 15,601 · 4★ 2,167 · 3★ 535 · 2★ 76 · 1★ 122 ## What do users think of Wisconsin Public Service (WPS)? Overall sentiment: positive **Pros** - 👍 Easy to navigate - 👍 Convenient and user-friendly - 👍 Helpful for tracking usage and payments - 👍 Clean and simple design - 👍 Quick and efficient **Cons** - 🐛 Login issues - 🐛 App crashes or freezes - 🔋 Frequent need to log in - 🔒 Lack of security features (e.g., no Face ID) - 🚫 Limited payment options (no Visa cards) **Commonly reported bugs** - Login screen issues - App not functioning properly during outages - Keyboard rotation not working **Most requested features** - Ability to view past 10 years of usage data - Automatic payment option - Improved notification system - Compatibility with more devices ## Newest reviews (13 of 84) ### 3/5 — daily usage *2026-01-24, version 2.18.0* The app would be more informative if it showed hourly or daily usage. ### 4/5 — Paperless Billing *2025-04-08, version 2.16.0* Forced me into paperless billing. Then I had to figure out how to change that. ### 3/5 — WPS app *2024-09-11, version 2.15.2* Had a lot of trouble getting the app to load. Had to register 6 times before it finally moved to the register screen. Almost gave up. ### 4/5 — Tracking usage *2024-02-04, version 2.14.0* The one thing that I wish that this app had was to give the person the ability to go back more than just one year to track usage. I would like to go back to 10 years when I moved into my home and find out about the usage, then comparing to now. ### 3/5 — WPS *2024-01-19, version 2.13.0* Why write a review when you have no other choices. Just saying. Lol ### 1/5 — Can’t login *2023-10-02, version 2.13.0* I have been trying to login for an hour now. The app just spins. I have requested a verification code because the app doesn’t recognize my password. No luck. I have deleted and reinstalled the app still no luck. The same app is used for WPS and WE energies. I have accounts in both and have been having the same issues regardless of which app I try to login to. I can’t see anything concerning either account. ### 1/5 — App doesn’t work *2023-06-23, version 2.12.0* Hello I have tried to get this app to work but it doesn’t. No matter what I try it won’t work ### 4/5 — Billing all of a sudden my bill is out of control. What happen *2023-06-02, version 2.11.0* I always had a credit their must be a mistake in billing ### 4/5 — Phone app *2023-05-15, version 2.11.0* Would have given 5 stars but this app no longer works on my iPhone. iPad is fine but not the phone. Uninstalled 4 times and still nothing. Shut phone off, updated it and nothing, frustrating. ### 2/5 — Be careful *2023-04-20, version 2.10.0* Once you create an account it automatically makes your account paperless. No warning, No option to continue paper billing. Setting up autopay was equally disappointing. It asks if you want to set up the feature, ( thinking I can pick the withdrawal date) false. It takes it out of your account immediately. It then gives 2 conflicting due dates for the next month. It seems every opportunity to actually manage your account is taken away to ensure WPS reduces its obligation for documentation and guarantees it gets payment immediately. WARNING ### 2/5 — Needs an Update *2023-04-15, version 2.10.0* When I had a balance from the previous month, the next billing cycle kicked in literally the day that I went to make a payment. I paid the past due amount immediately. Now, EVERY time I go into the app it still shows the total of last months plus the current months charges…even though the past due amount was clearly paid. In this day and age this shouldn’t be happening. Also, the WPS app will randomly kick me out every 3 months or so forcing me to re enter my username and password. Ugh… ### 1/5 — Can’t find pay all. *2023-04-06, version 2.10.0* Need better way to pay it all at once…first ### 1/5 — Login is terrible and notifications are non existent *2023-02-16, version 2.10.0* Every single time I open the app, I have to login. Since FaceID was added (FINALLY) I might not have as many problems. I get zero notifications through the app despite setting them. This has nothing to do with the app but they lied to me about being on tiered pricing. Unfortunately WPS is a monopoly with no competition so c’est la vie. ## Most critical reviews (10 lowest-rated) ### 1/5 — :( *2026-05-21, version 2.19.0* Cost is too much ### 1/5 — Please Bring Back Old Version! Doesn’t work! *2026-05-19, version 2.18.0* The new Update/Version no longer works on my iPhone! I have an older version phone and it won’t let me update the app which makes it unusable! Please bring back he last version instead of forcing people to go to the website to login over and over again just to view the bill making it a nuisance to even pay my bill. Not everyone has an iPhone 35 lol make it work for older phones! ### 1/5 — New Update - can’t sign in *2026-05-16, version 2.19.0* Ran new update, app opened with errors. Deleted app and re-downloaded. Now app opens, but I can’t sign in, getting error {"fault":{"faultstring":"Unable to identify proxy for host: https-one-way and url: \/mobile\/auth\/authorize","detail":{"errorcode":"messaging.adaptors.http.flow.ApplicationNotFound"}}}. Please fix! ### 1/5 — It Ain’t Working *2026-05-15, version 2.19.0* After downloading and signing in it simply buffers endlessly. The old version worked fine. ### 1/5 — App *2026-05-15, version 2.19.0* Poor. Updated and now get error message. I updated as soon as I got the email. Now can’t get in. ### 1/5 — Error message *2026-05-15, version 2.19.0* I received the email to update the app to avoid getting an error message and did update the app, however I am still getting an error pop up and not able to log in. ### 1/5 — Update *2026-05-15, version 2.19.0* Thanks for updating the app so I now get an error message when it opens ### 1/5 — Only if you want paperless billing *2026-03-15, version 2.18.0* It automatically switched me into paperless billing when I logged in. Not acceptable at all. Hard no. ### 1/5 — Mandatory Credit card *2026-01-05, version 2.18.0* To use apps now it is mandatory to give away my credit card information ### 1/5 — Sucker *2025-03-26, version 2.16.0* Living in apartment they charged me $763.05 a month. I will curse you, you will use those money to pay for your sons/daughters cancer bills. ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-08-03, version 2.19.0* Great help over the phone. Explained clearly and made it easy ### 5/5 — Simple to use *2025-11-03, version 2.17.0* Easy to use with lots of information available instantly in the app. Would highly recommend for anyone tracking their billing ### 5/5 — Can Do Everything in App *2025-10-07, version 2.17.0* Almost everything you need to look at, pay, adjust etc is all in one spot here in the app. Super easy to use. ### 5/5 — Great app! *2023-12-01, version 2.13.0* The app is so user friendly it almost makes me forget the cost of my bill each month has gone up $70 (give or take) a month despite lower-than-average temperatures and lower usage. ### 5/5 — Ease of use *2023-09-08, version 2.12.0* Awesome app. Very easy to navigate and you have access to your bill within seconds. Great work! ### 5/5 — Easy account management! *2023-08-18, version 2.12.0* The WPS APP makes it easy to see all account information & manage payments on line. ### 5/5 — Much easier *2023-06-20, version 2.11.0* This is app is so much easier and doesn’t take long to pay my bill. This app has been well set up ### 5/5 — Lets G0 Br@nd0n *2022-12-15, version 2.10.0* Trump 2024 ### 5/5 — Best electric *2022-12-01, version 2.10.0* It was good. I really like it this app simply and easy to make a payment online. ### 5/5 — Credit card *2022-11-24, version 2.10.0* It is very good you have the app, but I didn’t find you have auto payment for credit card. This is the bad thing. You should think about accepting credit card for auto payment in the future. Because using credit card, I can get some percent cash back from the bank. This is the benefit for using credit card. I think many people will prefer to use credit card than bank account. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*