# WisdomTree Prime — user reviews > 33 indexed App Store user reviews of WisdomTree Prime by WisdomTree, Inc., rated 4.10/5 from 132 ratings. - Source: https://appshunter.io/ios/app/wisdomtree-prime/id1620597330/reviews - App overview in markdown: https://appshunter.io/ios/app/wisdomtree-prime/id1620597330.md - Rating breakdown: 5★ 94 · 4★ 6 · 3★ 7 · 2★ 3 · 1★ 22 ## Newest reviews (12 of 33) ### 3/5 — Not insured at all *2025-10-19* Although I like the company/app, I couldn't think about any reasons to put more money in due to lack of insurance. The digital funds are pretty cheap but so far I see no advantage making them digital. ### 3/5 — Was Not what I was expecting! *2025-05-11* Was Not pleased with this app! Put some Money in and apparently didn’t have enough in My account at the time and had to pay what was owed, The Funny thing about it was. They wouldn’t Let Me add More Funds into the gold thing! Only because I had to pay 1 whopping dollars to cover what was owed, which is a Joke really when you really think about it. Tried telling Me that supposedly you can Just pay through your personal Bank account to cover what was owed! I tried doing that, And I couldn’t Figure out how on how to do that exactly. Even contacted My Bank personally and even they couldn’t give Me a straight answer on that! So I’m Not quite sure what to think about this app exactly. Other than that! It wasn’t to bad to begin with, But then after that issue it started going downhill afterwards. **Developer response:** Hi Jonny, we understand how frustrating this must have been. If an outstanding balance is blocking activity, our support team can review your account and help clarify next steps via in-app chat or support@wisdomtreeprime.com. ### 4/5 — Apple Cash *2024-11-11* You guys should let us transfer money to our account via Apple Cash transfer to bank feature **Developer response:** Thanks for the suggestion! Feedback like this helps inform future enhancements. ### 1/5 — “Unexpected Account Closure – No Explanation Given” *2024-11-01* I opened a WisdomTree Prime account two months ago, made a small deposit, and everything seemed fine—until I suddenly received a notice that my account was closed without any clear explanation. I hadn’t done anything unusual or against their terms, so I was really surprised. When I tried to get help from customer service, the response was vague and unhelpful. Closing an account out of the blue and offering no clarity isn’t the way to build trust. I wouldn’t recommend this app if you’re looking for reliability and transparency. **Developer response:** Hi, please reach out to customer support using the in-app chat or support@wisdomtreeprime.com. We are committed to resolving this for you. Thank you. ### 1/5 — If you’re real about your investments. Don’t waste your time. ( I am a beginner ) just to be clear. *2024-10-22* I came across this app add and decided to install the app without first understanding the purpose of this app. #robinhood hands down. Best app when it comes down to intro to crypto “ for example “. #notthisone Long story short. This time an add came on YouTube. I clicked on the learn more tab. When I read the first comment out of 88 I believe if I am not mistaken. The comment had 5 stars . By reading the first sentence I was confuse of why it had 5 stars. Reading below I noticed that the response was made by AI. Horrible way of representing the people. This app gave me the feel of a creator that don’t give a crap about WE THE PEOPLE. “Investment wack App” I, Jose Eduardo Reyes Hernandez Highly don’t recommend this app. #RobinhoodMVP so far. ### 1/5 — BUYER BEWARE *2024-09-25* Don’t be a victim of buyers remorse in a start up company that offers zero protections and No FDIC insurance in this newly formed company means that if the company tanks and you have a $100,000 dollars in cash digital money bitcoin etc or any of the currencies that Wisdom offers deposited in there blockchain, wallet or any other deposit apparatus offered by this company MAKE SURE TO READ THE SMALL PRINT THE PART THAT CLEARLY STATES THEY ARE IN KNOW WAY LIABLE SHOULD YOU LOSE ALL CAPITAL! **Developer response:** Hi, we’d like to understand what may have happened to make you think that. We adhere to stringent industry standards and are committed to digital asset security. Please contact support@wisdomtreeprime.com or use the in-app chat. Thank you. ### 1/5 — SCAM *2024-09-24, version 1.7.2* Will block withdrawal for weeks with no answer. Absolute scam. Still waiting on resolution ### 1/5 — Crappy app *2024-09-19* Performance issues, awful design and lack of clarity, lots of inconsistencies. Why would anyone trust their money with an app that’s not clean? I shouldn’t have ridiculous delayed wait times every time I move around on the app. Please hire someone to design this app right. ### 1/5 — The worst program *2024-07-12* The application is garbage, I withdraw money quickly, but it's not possible to get it back **Developer response:** Hi, please contact customer support using the in-app chat feature or by emailing support@wisdomtreeprime.com. We are committed to resolving this for you. ### 1/5 — They closed my account when I withdrawal my money which I still haven’t received. *2024-06-04* I deposited money then played around and then withdraw my money and what I still did not receive then they close my account. **Developer response:** Hi, please contact customer support using the in-app chat feature or by emailing support@wisdomtreeprime.com. We are committed to resolving this for you. ### 1/5 — Bitcoin withdrawal *2024-04-19, version 1.5.1* Can I withdraw bitcoin directly to another wallet from this app ? ### 1/5 — Don’t Use! *2024-04-16* Don’t trust this app very poor costumer service won’t let you take out your own money, goes behind your back and takes away from your bank account 0/10!!!! **Developer response:** Hi aggaggvgg, please contact support@wisdomtreeprime.com or use the in-app chat. Thank you ## Most critical reviews (10 lowest-rated) ### 1/5 — Takes forever to withdraw *2026-06-28* I've been waiting for more than two weeks. It's only $500 and they had to escalate my case... **Developer response:** Hi Klar, we’re sorry for the frustration this has caused especially when it involves accessing your own funds. Withdrawal delays like this aren’t the experience we aim to provide. Our support team can look directly into the status of your transaction and explain what’s causing the delay. Please reach out via the in-app chat or email support@wisdomtreeprime.com so we can help resolve this as quickly as possible. ### 1/5 — Takes forever to withdraw *2025-12-08* I've been waiting for more than two weeks. It's only $500 and they had to escalate my case... - I am still not able to recover any money from them. - I start to think it's a scam now. Maybe stay away from this company. **Developer response:** Hi Klar, we’re sorry for the frustration this has caused especially when it involves accessing your own funds. Withdrawal delays like this aren’t the experience we aim to provide. Our support team can look directly into the status of your transaction and explain what’s causing the delay. Please reach out via the in-app chat or email support@wisdomtreeprime.com so we can help resolve this as quickly as possible. ### 1/5 — Takes a long time to withdraw *2025-12-06* I've been waiting for more than a week. It's only $500 and they had to escalate my case... - I am still not able to recover any money from them. ### 1/5 — Takes a long time to withdraw *2025-12-04* I've been waiting for more than a week. It's only $500 and they had to escalate my case... ### 1/5 — Problems *2025-11-20* App works without any problems. But I do have a problem. I was trying to give wisdom tree a try. I sign up then I did get my card from them. But I became very busy and forgot about for a while. I was trying to start using it. But it is too late to do that. My account has been permanently closed. Once your account is closed. There is no second chance at all. There is no way to have account to be reopened. **Developer response:** Hi, thanks for sharing your experience. We understand how frustrating it can be to lose access to an account. Our support team can review what happened and explain the options available - whether that’s reopening the account or helping you set up a new one, if appropriate. Please reach out via the in-app chat or email support@wisdomtreeprime.com so we can take a closer look. ### 1/5 — Low monthly withdrawal limit ($500/mo); recurring login issues. *2025-03-17* This app is rife with account/login glitches (see other 1 star reviews). But the real issue is that you risk having your money effectively locked up for months with their absurdly low $500/mo ACH withdrawal limit. **Developer response:** Hi, please contact our customer support using the in-app chat or via email at support@wisdomtreeprime.com. We are committed to resolving this for you. Thank you. ### 1/5 — Bad *2024-12-22, version 1.8.1* They take your social security and don’t let you log back in ### 1/5 — Does not work *2024-12-01* They need to go back to the drawing board this app keep stating that it is sending me a passcode but it never comes to my cell phone… Why would you release an app without thoroughly doing a beta test to get out all the kinks. **Developer response:** Hi Rob, if you are having trouble with logging in, please visit this help article: https://support.wisdomtreeprime.com/hc/en-us/articles/9380074722715-I-m-unable-to-receive-my-verification-code-What-do-I-do and/or contact our customer support at support@wisdomtreeprime.com for further assistance. ### 1/5 — Trash *2024-11-27* Pretty trash out wish I didn’t spend 30 minutes trying to sign up **Developer response:** Hi, if you are having trouble with logging in, please visit this help article: https://support.wisdomtreeprime.com/hc/en-us/articles/9380074722715-I-m-unable-to-receive-my-verification-code-What-do-I-do and/or contact our customer support at support@wisdomtreeprime.com for further assistance. ### 1/5 — Terrible experience *2024-11-22* Go elsewhere. Awful customer service and the app is very buggy. **Developer response:** Hi Christolo, please contact support@wisdomtreeprime.com or use the in-app chat. We would like to understand what went wrong and how we better serve you. Thank you! ## Most praised reviews (10 highest-rated) ### 5/5 — Love the app *2026-04-22, version 2.0.9* So easy to use! ### 5/5 — Easy app for beginners *2025-02-05* New to investing and this app has been super easy and intuitive to use so far! **Developer response:** Thanks for the kind words! We’re glad you’re finding the app easy and intuitive as you get started with investing. We appreciate you being part of WisdomTree Prime. ### 5/5 — New go to investing app *2024-11-20* Easy to use and straight forward app with competitive offerings. This will be my new go to app for investing ### 5/5 — Great access to a variety of investments *2024-09-09* Having access to digital funds alongside assets like digital gold is great. What they’re doing with blockchain is interesting and could be a game changer. **Developer response:** Thank you, we appreciate your support! ### 5/5 — Great new addition to my financial apps *2024-09-09* I wanted to buy some Bitcoin and Ethereum and found this app. I got the debit card and I'm spending from my digital assets which is cool and I didn't even know it was possible **Developer response:** Thank you, we appreciate your support! ### 5/5 — Wow! *2024-05-08* Super easy set up and funding process! Added as my default card in my Apple Wallet. **Developer response:** Thank you! We appreciate your support! ### 5/5 — Great app *2024-02-29* Great UI. Easy and intuitive. Whether you are used to Vanguard or RobinHood, this app is better and easier to use and understand. **Developer response:** Thank you Jon! We appreciate your support! ### 5/5 — I cannot log in to my account, it say Authentication failed. I don’t know why? *2024-02-25* I cannot log in to my account. It say authentication failed. I put the right password and same thing happened. What happened? **Developer response:** Hi teathingteagas, if you are having trouble with logging in, please visit this help article: https://support.wisdomtreeprime.com/hc/en-us/articles/9380074722715-I-m-unable-to-receive-my-verification-code-What-do-I-do and/or contact our customer support at support@wisdomtreeprime.com for further assistance. ### 5/5 — Easy to use financial super app! *2023-12-22* Love this new app — Access to 5% yield in US treasuries plus crypto, equities and other funds in one easy to use, simple app **Developer response:** Thank you MaraHS111! We appreciate your support! ### 5/5 — Great app *2023-08-15* Easiest way to gain access to crypto **Developer response:** Thank you David! We appreciate your support! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*