# Wisenet SmartCam+ — user reviews > 364 indexed App Store user reviews of Wisenet SmartCam+ by Hanwha Vision Co., Ltd, rated 2.10/5 from 974 ratings. - Source: https://appshunter.io/ios/app/wisenet-smartcam-plus/id1209296174/reviews - App overview in markdown: https://appshunter.io/ios/app/wisenet-smartcam-plus/id1209296174.md - Rating breakdown: 5★ 144 · 4★ 76 · 3★ 64 · 2★ 108 · 1★ 582 ## What do users think of Wisenet SmartCam+? Overall sentiment: negative **Pros** - 🚀 Fast and simple app - 👍 Easy to use - 🔒 Reliable security cameras **Cons** - 🐛 Frequent disconnections and crashes - 🔥 Discontinued support for older camera models - 💸 Expensive cameras with limited functionality - 🤯 Confusing and buggy app updates **Commonly reported bugs** - App not recognizing existing cameras and accounts after updates - Inability to access recorded footage remotely - Inconsistent performance across different devices and networks **Most requested features** - Provide alternative app or firmware update for discontinued camera models - Improve reliability and stability of app and camera connections - Add more customization options for motion detection and alerts ## Newest reviews (20 of 364) ### 1/5 — Buy Eufy instead *2025-06-06, version 2.33* I paid a decent amount of money on these Samsung cameras only to have them turned off by Samsung after a few years of use. They were working fine until that point. I’ve bought Eufy cameras and they are great. ### 1/5 — Great camera app gone bust *2025-05-28, version 2.33* This was a great camera until Samsung decided not to support this version. Sorry but I will not be spending any more money on Samsung products. Shame on you for not giving customers another option for this camera. How can we view videos from this camera? It just doesn’t seem right. Maybe the US Government should ban all Samsung products from being sold here. ### 1/5 — Total B S ! *2025-05-22, version 2.33* I had just expanded my network of security cameras last year and months later they pull the carpet out from under me. I know it’s futile but I refuse to purchase anything associated with Samsung! ### 1/5 — Ne fonctionne pas *2025-05-22, version 2.33* Impossible de créer un compte ou de s’identifier ### 1/5 — Do not buy their products *2025-05-06, version 2.33* Please do not buy products from this manufacturer; out of nowhere, they cancel the service rendering your equipment completely useless. ### 1/5 — Unable to register *2025-05-04, version 2.33* This app is totally useless. There is no way to register an account. The app does not allow registration even with a very stable wifi or 5G connection. ### 3/5 — Samsung smart cam model SNH-E6413BN *2025-04-26, version 2.33* You really need to do the right thing and offer a replacement camera since you no longer provide service for your older cameras! ### 1/5 — Shut us down, no alternative given! *2025-04-24, version 2.33* Our Samsung security cameras still work fine and there is no reason to stop supporting our cameras! Why do you not give us an alternative app?!! ### 1/5 — Terrible Service! *2025-04-23, version 2.33* After people invest money in a product why in the world would you discontinue access to the camera streaming app. Now the cameras are useless and so is this company and app. You could atleast direct customers to a compatible app to allow use of the camera. Shame ### 1/5 — Horrible *2025-04-21, version 2.33* Aplicación de mierdq ### 1/5 — Please update app! *2025-04-18, version 2.33* This app has not worked for a while for me keeps having connection errors what’s going n please update the app! ### 1/5 — App not working *2025-04-17, version 2.33* Why app not working anymore , ### 1/5 — Never again *2025-04-05, version 2.33* Samsung stopped my security camera cloud support to save on free lifetime storage. I will never buy anything Samsung or use your apps. ### 1/5 — Horrible app *2025-03-30, version 2.33* Doesn’t even work, won’t let you create your account. Do not get this garbage ### 1/5 — FURIOUS!!! 😡 *2025-03-29, version 2.33* It is stated clearly by ALL!! “Zero Stars” I will NEVER buy another Samsung product!!! Count me in on any class action suit! ### 1/5 — Widener cameras *2025-03-27, version 2.33* What happened ? ### 1/5 — Waste of time *2025-03-27, version 2.33* Can’t even make a new account, this whole thing is a piece of junk ### 1/5 — Not good not working *2025-03-18, version 2.33* I cannot believe that Samsung security cameras they don’t have any app to working smoothly and you can do recording setup and everything ### 1/5 — Concerns Regarding SNH-E6413BN Camera-App Discontinuation *2025-03-17, version 2.33* My review is more of a letter to Samsung: Dear Samsung/App Developer, I’m very disappointed to learn that the SNH-E6413BN cameras are no longer supported. I have relied on these cameras for my home security, and this change has left me without a functional solution. Could you please clarify what options I have for continuing to use them? As a longtime and loyal Samsung user, this situation has significantly impacted my trust in the brand. I would appreciate any guidance or alternative solutions you can offer. ### 1/5 — Customers locked out *2025-03-15, version 2.33* This company shut out customers from their devices with no alternatives. So now all of us that bought into their ecosystem are left high and dry with unusable cameras. ## Most critical reviews (10 lowest-rated) ### 1/5 — Does not exist *2025-09-10, version 2.33* Why do these apps exist when the cameraʻs are nn-existant anymore. All my cameraʻs are obsolete. None of these apps are compatible and nor is there new cameraʻs available ### 1/5 — Do not purchase Samsung *2025-07-20, version 2.33* Drop support leaving buyer with worthless junk ### 1/5 — Ya no soportada *2025-07-19, version 2.33* Al parecer esta app ya no funciona. A mi me indica que el Internet es inestable cosa que es falso. Pero viendo el historial de esta app veo que ya no tiene soporte. ### 1/5 — Why stop support? *2025-07-14, version 2.33* I have several Samsung smart cams and now they are offline due to no cloud service. Need a way to resolve this. ### 1/5 — Smart Cam discontinued *2025-07-13, version 2.33* Really disappointed with Samsung leaving customers 0 options ### 1/5 — Garbage *2025-07-11, version 2.33* Garbage app and customer service ### 1/5 — Never buy Samsung again *2025-07-07, version 2.33* Unreal that after so many years Samsung just decided to cancel the app and not give an alternative to your customers… Anyways is expected from korean cheap products , will never buy any of there products -0 star ### 1/5 — Это ужас *2025-07-05, version 2.33* Уважаемые разработчики, а вы случаем ни чего не перепутали? Всмысле приложение и сервер больше не доступен? Я камеру купила за 7000 чтоб посмотреть как она не работает? Я требую возврат денег, это мошенничество чистой воды ### 1/5 — Discontinued Service *2025-07-01, version 2.33* This app discontinued it’s service. It no longer works with the bell cam and no alternative is available. ### 1/5 — Резко перестали работать оставив кошку голодной *2025-06-12, version 2.33* Думали почему кошка просит есть, а они просто перестали в один день выдавать еду. Приложение перестало открываться . ## Most praised reviews (10 highest-rated) ### 5/5 — Agree with *2025-02-08, version 2.33* I’m with you ### 5/5 — inconsistent *2025-01-23, version 2.33* The connection to the device is not the best. We find ourselves always have to open the app several times before it works properly. ### 5/5 — No suport sumsungcam + *2024-07-10, version 2.32* Không còn xem doc camera samsung ip ### 5/5 — The best *2024-07-09, version 2.32* I have several cameras at home different brands, this is one Samsung is the oldest one, and the best of the best. Never ever had a problem , always available. Never ever a connection problem. Never had to reboot. I also have Arlo much more expensive, not reliable, not connected most of the time. Thank God I have this Samsung always on and ready ### 5/5 — Version 2.31 *2024-02-19, version 2.31* Bonjour La version 2.31 de smartcam sur iOS Apple ne fonctionne plus avec les ancienne caméras Samsung .eviter les mise à jour rester dur 2.30 Cordialement ### 5/5 — snh-p6410bn *2024-01-09* 이 모델은 이제 지원 안하는 건가요?? ### 5/5 — Думал что попал в «просак» *2022-03-09, version 2.29* Купил как и многие видеоняню для дочери , когда начал скачивать приложение и распаковывать камеру думал все , приплыли. Пишу отзыв от 2022 года , все стабильно , Камера работает огонь, в приложении куча настроек, не забудьте в сменить часовой пояс на московский в камере , можно сменить качество изображение , можно записывать трансляцию , вертеть камерой , вообщем все просто пушка ) ### 5/5 — Love it *2021-11-19, version 2.29* This app is amazing ### 5/5 — 1A *2020-12-07, version 2.27* Easy and friendly ### 5/5 — Работает корректно *2019-04-26, version 2.25* Все работает корректно. Обновления достаточно частые. Из приложения не вылетает. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*