# Wiser Home — user reviews > 85 indexed App Store user reviews of Wiser Home by Schneider Electric SA, rated 4.30/5 from 1,801 ratings. - Source: https://appshunter.io/ios/app/wiser-home/id1222853887/reviews - App overview in markdown: https://appshunter.io/ios/app/wiser-home/id1222853887.md ## Newest reviews (20 of 85) ### 2/5 — A bit buggy *2026-08-18* This app needs some work. Scheduling needs a huge update. **Developer response:** Thanks for the review. Please feel free to share your solution expectations at https://community.exchange.se.com/t5/Schneider-Electric-Wiser-Forum/bd-p/wiser-forum. ### 2/5 — Inbuilt geofencing needed *2026-08-04, version 7.5.0* I can’t believe that geofencing within the app can’t be easily built, I know it exists with IFTTT, but that requires paying for the service and this system expensive enough without adding another cost just for geofencing. The number of times I forget to turn the heating off when leaving the house is getting very expensive, not to mention wasteful and bad for the environment. ### 2/5 — Buggy and awkward *2026-08-02, version 7.5.0* Can’t copy passwords from a password manager when signing up. Pairing process was a joke. Poorly executed. ### 2/5 — Scheduling sucks *2026-07-23* Every time I try and set a scheduling it deletes it and comes up with a red warning saying it’s not done right… **Developer response:** We are sorry to hear this! Have you been in contact with our support? Please ping them at https://www.clipsal.com/clipsal-support/contact-us or let us know your support ticket number, so we can keep you up to date. ### 4/5 — Wiser home and homekit working *2026-07-15* Have switched over all my 2AX and 10AX (dimmers) are all loaded into the wiser app and visible in  homekit. The 2AX are working flawlessly but having some issues with dimmers and believe with a know issue. The app works really well to onboard switches and for room management. A significant improvement overall when paired with wiser hub 2. **Developer response:** Thanks for your feedback. Please don't hesitate to share your ideas of improvements and experience on the Wiser community : https://community.se.com/t5/Schneider-Electric-Wiser-Forum/bd-p/wiser-forum ### 4/5 — Great Experience - feature request *2026-06-28* Once set up using a Schneider Charge EV charging station (a fancy power socket - the charging smarts: schedule, temperature, energy control, AC/DC inverter etc., are in the car) was fairly easy to work. My only complaint is the timer runs while the cable is plugged in. Start and stop events are not visible so for example charged to 100% in 4 hours running time 17 hours when I unplugged. App knows about start and stop times and can show a histogram but not actual times. I’d like a history that shows plug-in, unplug, start, and stop charging events in a table that can be exported for a spreadsheet. **Developer response:** Thanks for the review, we're happy to hear you enjoy the app. Your improvement will be shared with solution team for potential future releases. ### 3/5 — Working fine *2026-05-27, version 7.5.0* Slow to connect to Digisat, but after crashing the app each time, it connects. ### 3/5 — Annoying startup *2026-05-04, version 7.4.3* The app is straightforward to operate the heating but it ALWAYS starts on a screen you would never use even if you always go to the control screen every time you use it. Also takes a long time to start up. Basically a good app badly implemented. ### 2/5 — Slow and prone to glitches *2026-05-02, version 7.4.3* Good concept but it makes me want to go back to the wall mounted thermostat that wasn't controlled by my phone. ### 3/5 — Crashes when I try to upload new firmware *2026-04-23, version 7.4.3* Notifies me that my Drayton thermostat has new firmware available but crashes when I try to do it. Away mode doesn’t seem to work ### 2/5 — Buggy *2026-04-19, version 7.4.3* Impossible to connect to most times. ### 2/5 — Needs more work *2026-04-19* Coming from using the Wiser by SE App, this new Wiser home needs a lot of work. I changed over so that I can use the energy metering feature, but it doesn't really work. The app won't allow energy tarifs with decimal values. Also doesn't allow tariffs below 1. So I can enter 0,44 $/kWh for instance. This app also doesn't allow sharing with other home users which was the whole idea. **Developer response:** Thank you for being part of the Wiser journey! We truly value your feedback as it helps us continuously improve our products and services. For the issue you observe, please don’t hesitate to reach out to our support team — we’ll be happy to look into it and find the solution. ### 4/5 — Away mode issues *2026-03-26, version 7.4.3* Love the Wiser Home system but have noticed issues. After an update the HOT WATER comes on any time it is programmed too even in Away mode. Although HEATING doesn’t. Please advise me how this can be fixed. ### 4/5 — New feature request *2026-03-10, version 7.4.2* The app is pretty good and allows great control of all the devices, just wanted to ask for a couple of new features Request 1 Would be great if there was a winter /summer setting to update all schedules rather than having to modify them all every season ie change to Winter /Summer saved Schedule Request 2 Using the insights would be great if there app offered a recommendation to the room settings based upon info gained over the previous month, ie preferred temp in that room is 19 as it’s been turned down 15times shall we change schedule But yes a great app and system ### 1/5 — Crashes *2026-03-02, version 7.4.1* Every time I try to update the firmware it crashes tried multiple times over multiple months. No response from support. Sent log nothing back. ### 1/5 — Keeps crashing *2026-02-21, version 7.4.1* Current version 7.4.1 keeps crashing. Continually having to uninstall and reinstall. This is not isolated, our whole family has this issue. Please fix ASAP as this app is unusable! ### 2/5 — New bug introduced *2026-02-17, version 7.4.0* Build 41 has introduced a bug where enabling the away mode instantly applies the away temperature and the regular scheduled settings are overridden. This now makes the away mode useless. Did someone actually do side regression testing on this update? ### 1/5 — App has turned to rubbish *2026-02-07* Been using the app for 18 months. For the last few months need to kill the app and reload it every time I want to use it. I have had CT’s disconnect from the system for no reason which meant I had to reset. Can’t export energy data to a spreadsheet. The only good thing is matter integration into Home Assistant which means I can finally export my data **Developer response:** Thanks for your comments and sorry to read your bad experience. Happy to read that you succeed to export your data through Home Assistant but you can also ask our customer service to provide you such data even if the feature is not included in the application. ### 2/5 — Ok but not Okay *2026-02-07* A somewhat unstable app that causes massive issues with my Schneider EV Charger. Hit and miss available usually due to back end network availability from Schneider. Look for another OCCP App for better stability and solar/inverter/battery integration **Developer response:** Thanks for your comment. We encountered some issues with EV charger the last 2 weeks, sorry to read that you are impacted. If you still face on that issue, please don't hesitate to contact our local customer support. ### 3/5 — To many faults and not quick enough bug fixes *2026-02-06, version 7.3.1* Idea is great and when it works it works well however when it goes wrong which is to often it is a pain to get support not quick enough and bug fixes are few and far between ## Most critical reviews (10 lowest-rated) ### 1/5 — Hub disconnecting all the time *2026-07-31, version 7.5.0* Bob getting disconnected all the time for the new EE WiFi network. Not expecting from a repudiated company feels like wasted so much money on it ### 1/5 — Incorrectly flags phone as Jailbroken after update to latest version *2026-07-03, version 7.5.0* iOS 26.5 Had a problem with heating system unrelated to Wiser. Installed the latest version and now app won’t run. As soon as started it says Jailbroken device detected. Never had a Jailbroken phone and tried everything without success. ### 1/5 — Connection error *2026-06-17, version 7.5.0* Most of the time, connection to the hub to manage anything doesn’t work, always get a connection error. For context, I have dozens of other devices which all work fine. And if you’re lucky enough it does connect, then good luck saving any schedule or setting changes… due to connection error. Just too flakey and unreliable. ### 1/5 — Never works *2026-06-08, version 7.5.0* The app never works properly, it doesn’t stop the heating coming on either. ### 1/5 — Poor *2026-06-01, version 7.5.0* Hard work ### 1/5 — Annoying bug in app *2026-04-30, version 7.4.3* I have been using this app for a month now. Because winter is over the only schedule I have set is to heat the water tank every morning. But today the app decided to set the default heating schedule for the whole house. I have cancelled this schedule, but this has happened 6 times in the last month. Very annoying. Clearly there is a bug in the app ### 1/5 — Stop showing promotion *2026-04-18, version 7.4.3* Ok - I just want to control my heating.. not have dismiss a promotion. Twice this week already! Who thought this was a good idea? Either make it unobtrusive… or have a setting to disable promotions or marketing. ### 1/5 — Disappointed *2026-03-16, version 7.4.2* It used to be fine but now my iPhone 16 and BT Homehub 2 no longer connect with the Wiser app for any more than a few minutes before disconnecting and telling me about lost connectivity. This product really is not fit for purpose if it cannot sync with everyday WiFi hubs or iPhones. At the moment I cannot recommend the Wiser system. ### 1/5 — Does. Not. Work. *2026-03-06, version 7.4.2* This app never works. ### 1/5 — Doesn’t work! *2026-03-05, version 7.4.1* Can’t get it to connect to my Drayton digitsat ## Most praised reviews (10 highest-rated) ### 5/5 — One of the best *2026-01-04, version 7.3.1* Great app, evolving always in a good way, plus so far the best heating system I’ve had. I can easily recommend it to others. I have a hub connected with the boiler and radiator valves, all working very good for few years now. Just buy a good batteries for radiator valves or like me, buy 1.5V rechargeables. Don’t know why others have so many issues, it looks like it’s on their side and not the app or the hardware. I’ve had it on Android phone and there are some connectivity issues from time to time but on iPhone it’s working great. ### 5/5 — Assistance téléphonique *2025-11-20* Après avoir longtemps galéré pour la mise en route du hub (gen2) j’ai appelé l’assistance téléphonique (aux Philippines) et, là, la personne que j’ai eue en direct a été d’une efficacité, d’une patience, d’une courtoisie extraordinaires Merci à lui s’il peut lire ce message. Mon pb: j’ai acheté le matériel sur LBC et la passerelle était enregistrée sur le compte du précédent propriétaire, d’ou blocage, d’où nécessité de faire intervenir l’assistance . Maintenant le système fonctionne très très bien et la mise en œuvre a été très rapide Bémol: Le chat en ligne ne sert pas à grand chose **Developer response:** Merci pour votre commentaire et votre retour sur l'efficacité de notre service client. N'hésitez pas à partager votre expérience avec Wiser Home. ### 5/5 — Matter compatible! *2025-04-09* Version très améliorée de l’application qui inclut la compatibilité à Matter… et donc à HomeKit!! Les bugs du hub ont été résolus et les possibilités d’automatisation sont de loin les meilleures par rapport à la concurrence. Ce qui est vraiment bien c’est qu’on peut combiner les automatisations de Schneider et celles de HomeKit pour aller encore plus loin! **Developer response:** Merci pour votre retour et votre partage d'expérience. Nous essayons d'améliorer en permanence les fonctionnalités de la solution et la satisfaction de nos clients. ### 5/5 — Vraiment super! *2023-02-09* Ayant une chaudière déporté dans une dépendance collé à ma maison et des murs de maison super épais j’ai rencontré pas mal de problèmes de communication entre la passerelle et les éléments (robinets, thermostats). Heureusement que le problème a été résolu avec l’arrivée des prises répéteur de signal! Nickel depuis. Quelques petits bogue par moment avec des petites pertes mais vraiment rien d’alarmant. Juste un truc que je trouve vraiment dommage c’est qu’il n’y ait pas de remonté des informations d’hygrométries des thermostats dans l’application Wiser… ça obligé d’aller regarder le thermostat physiquement. **Developer response:** Merci pour votre commentaire ! Si nous pouvons faire quelque chose pour améliorer votre expérience, n'hésitez pas à nous contacter à l'adresse https://www.se.com/ww/en/work/support. Vous pouvez également partager vos réactions et discuter de vos idées sur https://community.exchange.se.com/t5/Schneider-Electric-Wiser-Forum/bd-p/wiser-forum. ### 5/5 — Pistes d’évolution *2022-12-21* Bonjour, nous suivons plusieurs sites, géographiquement distincts, avec 3 passerelles différentes. Serait-il possible de faire évoluer l’application pour pouvoir suivre les sites avec un seul compte au lieu de trois. L’utilisation serait plus aisée. Actuellement, pour passer d’un site à l’autre, il faut se déconnecter et se reconnecter sur un autre compte. C’est assez fastidieux ! Autre point: ajouter un historique des périodes de chauffe en plus de l’historique des courbes de température ? Autrement, l’interface d’installation est très simple d’utilisation et la page d’accueil est très claire. Merci **Developer response:** Merci pour votre commentaire ! Si nous pouvons faire quelque chose pour améliorer votre expérience, n'hésitez pas à nous contacter à l'adresse https://www.se.com/ww/en/work/support. Vous pouvez également partager vos réactions et discuter de vos idées sur https://community.exchange.se.com/t5/Schneider-Electric-Wiser-Forum/bd-p/wiser-forum. ### 5/5 — Interface Wiser Home *2022-11-05* Ce qui me paraît être la meilleure interface du marché, dotée de toutes les fonctions permettant de contrôler au mieux les modules Wiser installées chez mes clients et leur proposer des solutions domotiques complètes. ### 5/5 — Bien *2022-07-16* Le wifi est faible de la passerelle… ### 5/5 — Wiser home *2022-05-14* L’intégralité de mes éclairages sont connectés grâce aux interrupteurs connectés Schneider et le tout relié à un hub connecté par wifi au réseau internet de la maison, puis pour finir l’ensemble jumelé à Alexa d’amazone qui me permet de commander mes éclairages par la voie. Tout fonctionne parfaitement et simple a prendre en main si on le prend le temps de s’y intéresser. Le seul chose qui pourrait être améliorer, c’est le nombre de produits à enregistrer de la même catégorie, qui sont actuellement limités à 20. ### 5/5 — Très simple à installer *2022-02-08* L’application permet de mettre en réseau sans fil très facilement. J’ai installé 5 vannes thermostat et le relais chaudière gaz en 1 matinée. L’application est très intuitive pas besoin du mode d’emploi des produits Interface pratique et intuitive. Bonne gestion du chauffage. En revanche la gestion du compte utilisateur n’est pas évidente. Bien que proposé par le trousseau le mot de passe n’est pas mémorisé. Pas pratique. Petite précision pour les volets. L’horloge astronomique est intégrée c’est très bien. Ce serait pratique de partir de cette base en ajoutant ou enlevant 20 minutes par exemple. **Developer response:** Merci pour ce commentaire positif ! Nous sommes heureux d'apprendre que vous appréciez l'application et nous ferons de notre mieux pour la maintenir à niveau. Pour discuter de vos sujets, veuillez visiter notre communauté: https://community.exchange.se.com/t5/Schneider-Electric-Wiser-Forum/bd-p/wiser-forum ### 5/5 — Super et fluide *2021-11-19* Après avoir essuyé qq plâtres avec la version Wiser Smart j’ai opté pour passé à cette nouvelle version qui n’est pas un simple upgrade mais une version totalement nouvelle. J’ai équipé mes 11 radiateurs Atlantic et toute fonctionne très bien. Possibilité de réglage et de programmation au demi degré près. Ai également changé qq interrupteurs pour un pilotage à distance. Le tout installé dans ma résidence secondaire. Totalement satisfait et la garantie d’une grande marque derrière. **Developer response:** Merci pour ce commentaire positif ! Nous sommes heureux d'apprendre que vous appréciez l'application et nous ferons de notre mieux pour la maintenir à niveau. Pour discuter de vos sujets, veuillez visiter notre communauté: https://community.exchange.se.com/t5/Schneider-Electric-Wiser-Forum/bd-p/wiser-forum --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*