# Withlocals: Private Tours — user reviews > 147 indexed App Store user reviews of Withlocals by Withlocals B.V., rated 4.70/5 from 560 ratings. - Source: https://appshunter.io/ios/app/withlocals-private-tours/id655695313/reviews - App overview in markdown: https://appshunter.io/ios/app/withlocals-private-tours/id655695313.md - Rating breakdown: 5★ 498 · 4★ 25 · 3★ 7 · 2★ 8 · 1★ 22 ## What do users think of Withlocals? Overall sentiment: positive **Pros** - 👍 Easy to use app - 🚀 Intuitive and user-friendly - 🤝 Great way to connect with local guides - 💰 Affordable private tours - 🌍 Covers many destinations **Cons** - 🐛 App crashes and freezes - ⚠️ Unreliable guide availability - 🕰️ Slow response from customer service - 💳 High commission fees for hosts - 🔍 Lack of transparency in reviews **Commonly reported bugs** - Issues with login and account creation - Inability to view full review history - Glitches in chat and messaging features - Inconsistent app behavior across devices - Problems with location and map integration **Most requested features** - Improved app stability and performance - Better communication with guides before tours - More detailed review system for guides - Expansion to more countries and cities - Flexible cancellation and refund policies ## Newest reviews (12 of 147) ### 2/5 — Nice app but where is the support? *2024-06-17* A nice app for finding an booking a tour, but now I can’t login and can’t find any support links through the app or website. Only a chatbot that apologized for not being able to help. Since the only way to communicate with host is through the app, I now can’t send a message. You should be able to reply to email to respond to messages. And there should be support for login issues. In this situation I am using Sign in with Apple. So I don’t know if it is an Apple or withlocals problem, but effect is the same. ### 3/5 — 32% a bit high don’t you think? *2023-11-28* I used this service in Argentina. It was nice to be connected with a local. The host did a great job. The app itself is a bit buggy. Searching for experiences was showing no listings a couple of times. I also looked into being a host, and was surprised see the app company takes 32% of the fee! This is just another example of a “tech” company taking advantage of people. ### 5/5 — Tour in Casablanca with Dina *2023-05-07, version 8.4.2341* Had a wonderful tour with your tour guide Dina. She was prompt, personable, and very charming. She was open to our requests and suggestions and provided us a wonderful afternoon in the beautiful city. Would highly recommend this to our guide. ### 5/5 — Thank you for providing us a chance to guide people! *2023-03-31* Withlocals is an excellent travel app that connects travelers with local hosts who can provide unique and personalized experiences. The app is easy to use and offers a wide range of activities, from food tours to cultural experiences, that cater to different interests and budgets. One of the best things about Withlocals is that it allows travelers to connect with locals who have a deep understanding of the culture and history of the places they are visiting. I hope more people would know about this wonderful app including guides like us 🇻🇳 ### 5/5 — Great app *2022-08-31, version 8.5.1832* Excellent app that helps you find a local to experience different cities! ### 5/5 — Rome Food Tour with Gabriele *2022-08-30* We had an amazing food and history tour with Gabriele—would highly recommend him as your guide. Not only did Gabriele provide us with delightful food selections, his knowledge of the city and history was extensive and fun. He also went out of his way to address our requests, spending extra time with us as we purchased gifts to send home. If you are considering a food tour of Rome, please select Gabriele as your guide for a truly memorable experience! ### 5/5 — Best way to find your local guides *2022-06-21, version 8.3.1689* Very useful app for finding locals as your guides. You can see and hear your guides speak before you decide which one best fit your needs. One of the best platform for a travelers and local guides. Highly recommend it. ### 5/5 — Great App *2022-04-27, version 8.3.1617* very happy with this WithLocals app easy to use and easy to communicate with my guests ### 5/5 — Great Team *2022-04-06, version 8.3.1606* Proud of being a part of WITHLOCALS ### 5/5 — NY-CA-WA *2022-01-03, version 8.3.1348* Best way to find a guide! You can hear them talk and decide like that!! You dont get a random guide but a higher quality one! ### 5/5 — Best travel App *2021-10-20, version 8.3.1225* I’ve used this a number of times and I love it! ### 5/5 — Easy *2020-07-27, version 8.3.262* Great app so super easy! ## Most critical reviews (10 lowest-rated) ### 1/5 — Not Really Confirmed *2026-08-10* Booked a tour, received confirmation in writing. Spend thousands of dollars to travel here. Have limited time. Show up at appropriate time and the guide is not there. Call the guide and the guide knows nothing of my tour and is currently guiding a different tour elsewhere. I was able to locate a different guide last minute at considerable more cost. Reached out to With Locals who promptly refunded my money (same as what credit card dispute would accomplish) and offers a voucher for a future booking. I have no plans to return to any city served by With Locals in the next couple years so the voucher is useless to me and I’m left with the added cost. The bottom line is their written confirmations mean nothing. ### 1/5 — Ugh *2025-09-18, version 8.4.56* I am only reviewing the app. For me it has been terrible. Worse than useless. Extremely frustrating and no response to my request for help. Very unfortunate as I will not make another booking with this company. ### 1/5 — They charge you without committing to the experience *2025-08-08* I created a profile, booked an experience for 220 dollars, and they cancelled it straight away, within 1 minute. Now they tell me they will take 10 days to give me a refund, and I am stuck speaking to a chat bot. Avoid Other providers will charge you at the moment of the experience, not before without commitment. I am cancelling my account which is too bad because I wanted to book 3 days experiences with them ### 1/5 — Useless service *2025-06-14* I booked a tour. The specific guide couldn’t make it and re-assigned me to another guide, who also couldn’t make it. This went on three times and after that they ended up telling me they don’t have anyone available and would refund me (in 10 days!). What’s the point of having an app if you can’t have up to date information about whether your guides are available or not? Total waste of time for me. Will not use again. ### 1/5 — Bad experience *2024-10-20* Had a bad experience from start to finish. Needed to reach app admin to confirm the tour per app notification confusion. They are closed on weekends, which is odd for a tour company. Ultimately they responded but resolution of a simple issue took multiple communications and was rather frustrating. Worst, the tour was the worst ever experienced in many decades. Have been to nearly 50 countries and have taken countless tours. This tour with the local was the most boring, lackluster experience. Tour guide checked texts on his phone repeatedly, explaining that he was booking other tours (while he was giving a “tour”). This went on for extended periods and we felt ignored. We nearly canceled the tour one hour in. Absolutely the worst experience. ### 1/5 — Zero accountability *2024-05-03, version 8.4.1714468419* There is no way to report a host or to receive a refund. If you get scammed there is zero recourse, no point of contact and no refund. They keep the money and pay the scammer. I got scammed immediately from a listed guide and experience. ### 1/5 — They disappoint every time *2023-07-04, version 8.4.2341* I have tried booking WithLocals on several occasions and they consistently disappoint. No follow up. Poor coverage. Missed commitments. I’ll remain a loyal Tours by Locals customer. WithLocals should learn lessons from them. ### 1/5 — Unfinished app *2023-02-13, version 8.4.2207* Booked a tour but cannot load photo or country and language. Hence, I cannot see my bookings on the app ### 1/5 — No show guides, no refunds *2019-11-20, version 8.1.1118* We booked five tours this year through the app and only one guide showed up. Two refunded us, two didn’t. After no response from customer service for a month, they finally sent an email refusing to refund us. We finally had to file a claim with our credit card company to get our money back. You’ve been warned. ### 1/5 — Poor app - misleading reviews *2019-03-05, version 7.10.5* Got a guide with 5* reviews by 16 users and she was not good at all. When i was looking to book it revealed two descriptions of 5*. After a pretty poor tour i entered the profile of the guide again and there was one user rating it 3*. My honest review would be more like 1*, but I can’t write a review at all! Now, what’s the point of getting an app that will mislead you and make you totally waste €35 and 2 hours of your day? ## Most praised reviews (10 highest-rated) ### 5/5 — Consistently good in every city *2026-05-14* I book a WithLocals tour in every city we visit, from Stockholm to Tokyo to Seoul, Dubrovnik, Istanbul or Prague, they have all been very done. The platform is truly easy to use and formulaic across countries, so you know what you’re getting from place to place. Love this app !! ### 5/5 — Great App *2026-04-04, version 10.46.0* very happy with this WithLocals app easy to use and easy to communicate with my guests ### 5/5 — Cubby *2025-11-18, version 8.95.0* Simply great! ### 5/5 — Amazing travel guided tour site & app *2025-10-14, version 8.90.0* This company has amazing tours - the app is great UI with easy to use features too ### 5/5 — Georgetown Food Tour with Lisa *2025-10-05* We loved our food tour with Lisa. She was very friendly and informative of the local restaurants, culture and dishes. There were 6 in our group, including a 1 year old baby. Lisa introduced us to food and restaurants that we never would have found on our own. She was patient in answering our questions and we learned a lot about the local vendors and traditional dishes from a variety of the cultures in the area. Our group would highly recommend Lisa and this tour. ### 5/5 — Great App *2025-09-25, version 8.4.56* very happy with this WithLocals app easy to use and easy to communicate with my guests ### 5/5 — Great App *2025-02-26, version 8.4.6* very happy with this WithLocals app easy to use and easy to communicate with my guests ### 5/5 — Best way to find your local guides *2024-07-03* Very useful app for finding locals as your guides. You can see and hear your guides speak before you decide which one best fit your needs. One of the best platform for a travelers and local guides. Highly recommend it. ### 5/5 — Cubby *2024-05-28, version 8.4.1714468419* Simply great! ### 5/5 — Le Marais, Paris *2023-08-06, version 8.4.2566* Maxime was enthusiastic and full of facts. Enjoyed the 2 hour walk we had. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*