# WIYAK: Your Journey Your Story — user reviews > 85 indexed App Store user reviews of WIYAK by Wiyak, rated 4.75/5 from 3,458 ratings. - Source: https://appshunter.io/ios/app/wiyak-your-journey-your-story/id1571919732/reviews - App overview in markdown: https://appshunter.io/ios/app/wiyak-your-journey-your-story/id1571919732.md - Rating breakdown: 5★ 2,999 · 4★ 123 · 3★ 61 · 2★ 29 · 1★ 121 ## What do users think of WIYAK? Overall sentiment: negative **Pros** - ⭐ Excellent service - 🚗 Clean and comfortable cars - 🚕 Professional and safe drivers - 👍 Easy to use app **Cons** - 🚦 Inaccurate estimated arrival times - 💰 Hidden fees and overcharging - 🚗 Poor vehicle selection - 🤖 Unreliable app performance - 🤬 Rude and unprofessional drivers - 📞 Terrible customer service **Commonly reported bugs** - App crashes frequently - Booking issues and incorrect charges - Tracking and navigation problems **Most requested features** - Transparent pricing and no hidden fees - Accurate estimated arrival times - Improved app stability and reliability - Better driver training and accountability ## Newest reviews (10 of 85) ### 3/5 — الخدمة *2025-11-04, version 1.6.4* الخدمة جيدة لكن الاسعار مرتفعه قليلا ### 3/5 — Last hour change KD extra charge *2025-11-02, version 1.6.4* I got a call from Wiyak an hour before the ride, informing me that my scheduled ride was upgraded to a more luxurious car because the one I booked was not available, which cost me an extra KD 2. . ### 1/5 — خدمة جدا سيئة جدا سيئة *2025-09-18, version 1.5.0* الموظفين والسواق غير جيدين بالسابق اتعامل معاهم والان مع روف افضل بخدمة العميل ### 1/5 — Worst App Ever! *2025-09-13, version 1.5.0* Please guys do not download this app. ### 1/5 — الخدمة في تردي *2025-08-04, version 1.5.0* كانوا أفضل من جذي بي حالياً لا يعتمد عليهم، السايق مايعرف الطريق يضيع ويحملون العميل ثمن إطالة الطريق.. يطرشون سيارة غير مناسبة للمطار (عدد الاشخاص والجناط).. ديروا بالكم هاذي تجربتي للبرنامج وخدمة العملاء سيئين ### 1/5 — اللغة مو عربية *2025-06-27, version 1.4.7* ما ادري ليش تطبيق كويتي و اللغة انقليزية و الاسوء مافي تغيير للغة ### 2/5 — التطبيق مقبول *2025-06-22, version 1.4.7* التطبيق يكتب لك سعراً وعندما تصل إلى وجهتك يزداد السعر أكثر ولكن السيارة يتوفر فيها شاشة يوتيوب والماء وشحن للهاتف ### 1/5 — Bad Time Management *2025-05-25, version 1.4.6* I booked a ride and it told me it will take 5 mins to arrive. It took him 17 minutes!! Terrible experience from the moment I booked. ### 1/5 — Extra charges *2025-04-29, version 1.4.5* Charging extra due to traffic is one thing, but to charge extra because Wiyak doesn’t track government announced road closures and have all drivers use live maps to avoid road closures is something else. After 4 calls with customer service they offered a 10% discount on my next ride 😂. ### 1/5 — سيء *2025-04-21, version 1.4.5* تطلب بسعر وتدفع فجاه الرقم يزيد وينطرونك تطلب يخصمونه و بكل طلب عندي ادفع شي لاااااازم اذفع زياده عليه وكل مره عذر مو تمام صراحه واشوه طلعوا لكم منافسين سستمهم افضل والاسعار واضحه ## Most critical reviews (10 lowest-rated) ### 1/5 — Very bad behavior *2026-08-05, version 1.7.8* The services not what it seems I won’t recommend this app ### 1/5 — scam *2026-07-25, version 1.7.8* I ordered a ride from The Avenues to Farwaniya, and the estimated fare was 1.500 KWD. When I arrived at my destination, the app suddenly charged me 2.250 KWD instead. This is completely unacceptable and feels like deceptive pricing. If the fare can change like this without any clear explanation, it’s misleading. This is the last time I’ll ever use this app. ### 1/5 — خدمه سيئه جداً .. *2026-07-24, version 1.7.8* السياره وقفت بنص الطريق وولدي من ذوي الاحتياجات الخاصه ، ولا كان عندكم اهتمام ان ترسلون سياره ثانيه خدمتكم هالمره كانت أسوأ خدمه على الاطلاق .. ### 1/5 — الاسعار *2026-05-07, version 1.7.5* يغير الاسعار على المزاج و ينكرون موظفين خدمة العملاء تغيير الاسعار، و خدمة العملاء غير متجاوبه ### 1/5 — سياسة غير مناسبة *2026-05-03, version 1.7.5* ماحبيت سياستهم انه اذا الطريق فيه تأخير العميل يدفع زياده. ### 1/5 — Bad technical and customer support *2026-04-28, version 1.7.0* Customer service was horrible and the app has technical issues that didn't apply the offer i purchased: I was mislead with an offer that claimed I'll get KD20 in rides if i purchase a KD10 voucher, turned out that the KD20 will be a maximum value of discount amounts only, and not actual ride fares ### 1/5 — So bad and not accurate *2026-02-05, version 1.6.8* The application timing and location is very bad and not accurate will never use again ### 1/5 — Needs upgrading *2025-12-13, version 1.6.7* Can’t use two drivers at the same time. We are forced to rate and tip otherwise we can’t use the app again ### 1/5 — Horrible app! *2025-10-15, version 1.6.0* Whenever i top-up using apple pay the app crashes! I was charged twice!!! ### 1/5 — Unfair Extra Mileage Charges *2025-09-23, version 1.5.0* I’ve been using Wiyak for some time now, and overall the service is okay, but there’s one big issue that really needs fixing — the extra mileage charges. It doesn’t feel fair for customers to pay more when the cab arrives late or the trip takes longer for reasons beyond our control. It would be much better if Wiyak showed the final fare upfront so riders know exactly what they’ll pay before starting the trip. And if there are going to be any extra fees, we should be told ahead of time, not surprised at the end. Updating the Terms and Conditions to make pricing clearer and more transparent would go a long way in building trust and improving the experience for customers. ## Most praised reviews (10 highest-rated) ### 5/5 — The best ever *2026-07-11, version 1.7.8* Best choice: clean cars, friendly drivers ### 5/5 — شكرا مواعيدكم مضبوطة وشغلكم عدل *2026-05-21, version 1.7.5* شكرا مواعيدكم مضبوطة وشغلكم عدل ### 5/5 — جابر الأحمد *2026-04-25, version 1.7.5* ممتاز ### 5/5 — quality if service *2026-02-03, version 1.6.8* reliable Better drivers than before , well prepared Todays service was 👍👍 ### 5/5 — ممتاز *2026-01-04, version 1.6.8* جميل ### 5/5 — Ride Service *2026-01-03, version 1.6.8* Exceptional service! The driver was punctual, the limo was pristine, and the ride was incredibly smooth. Highly recommend for any occasion. ### 5/5 — Fajer *2025-12-19, version 1.6.7* Thankyou so much that you offer a handicap car شكراً لاهتمامك بتقديم خدمة نقل لذوي الاحتياجات الخاصه ### 5/5 — 👍🏼 *2025-12-11, version 1.6.6* برنامج محترم ويعتمد عليه ### 5/5 — Good transportation *2025-12-08, version 1.6.6* Very good transportation company ### 5/5 — Rides *2025-03-22, version 1.4.3* Excellent tense free service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*