# Wizz Air - Book Flights — user reviews > 1,825 indexed App Store user reviews of Wizz Air by Wizz Air Hungary Zrt., rated 4.80/5 from 26,030 ratings. - Source: https://appshunter.io/ios/app/wizz-air-book-flights/id583348801/reviews - App overview in markdown: https://appshunter.io/ios/app/wizz-air-book-flights/id583348801.md - Rating breakdown: 5★ 23,191 · 4★ 1,283 · 3★ 434 · 2★ 185 · 1★ 937 ## What do users think of Wizz Air? Overall sentiment: negative **Pros** - ✨ Easy check-in process - 📱 Convenient mobile app - 💰 Affordable ticket prices **Cons** - 💸 Excessive hidden fees - 🚫 Poor customer service - 🤖 Buggy and unreliable app - 🔢 Complicated booking process - 🧳 Unfair baggage policies **Commonly reported bugs** - App crashes during check-in - Passport scanning not working - Incorrect flight information displayed **Most requested features** - Ability to save payment information - Improved app stability and performance - Better communication about policy changes ## Newest reviews (14 of 1,825) ### 1/5 — Terrible *2026-08-23, version 8.3.9* ⭐ 1 star The Wizz Air app is honestly so frustrating. It constantly freezes, especially when you actually need it to do something important like access your booking or boarding pass. An airline app should make travelling easier, not leave you stressed trying to find another way to access your ticket. I ended up having to use the website instead because the app simply wouldn’t work properly. Definitely needs fixing, especially when passengers rely on it at the airport. ### 1/5 — App is stuck *2026-08-23, version 8.3.9* I need to check in and this app decided to stuck, nothing works Holy sheet ### 1/5 — Doesn’t work *2026-08-22, version 8.3.9* I don’t know what’s happened. A recent upgrade perhaps but the app on my iPhone only works when I’m not signed in. As soon as I sign in the app freezes. I’ve tried uninstalling and reinstalling several times but the problem still exists. I have several upcoming bookings with Wizz and I can’t get to my boarding cards. Not happy. ### 2/5 — App not loading *2026-08-22, version 8.3.9* Per title, the app just doesn’t work ### 1/5 — So damn difficult to use *2026-08-21, version 8.3.9* Both your website and mobile app is non-userfriendly. The stupid booking.com pop up windows ARE ANNOYING and there is no clean option on the top of the page or in the profile or in the app TO VIEW PRICES ONLY IN A SELECTED CURRENCY REGARDLESS OF THE SOURCE AND DESTINATION COUNTRY, the cookues always get list, and the stupid price increases during browsing are flipping ANNOYING too. I am basically unable to browse!!!! You are inconsiderate and ignorant... all you care about is the advertisements... The only reason I am tied to use your service is because the granny comes from a silly town of a silly country that is unreachable with anything else and I have to buy her tickets!! ### 1/5 — App froze *2026-08-21, version 8.3.9* After buying tickets, app stopped working. Screen froze, not responding. After reinstalling and logging in same thing happened. No issues logging in through browser. ### 1/5 — Tickets Disappeared *2026-08-21, version 8.3.9* Today my tickets just disappeared from the app. Wizz Air employee at the airport first told me that now I have to pay 48 euro per printed ticket (we were group of 6) but I opened the website and it also had “Download boarding passes” button that just didn’t work. After checking with the supervisor they’ve printed the tickets for free but I will never trust this app anymore. It was stressful and took 20 minutes to resolve. ### 1/5 — Worst App EVER *2026-08-20, version 8.3.9* Why do I have to delete and reinstall the same app and still is not working? How am I supposed to get my tickets??? Haven’t take the flight and I’m already hating this “airline”. ### 1/5 — App freezes after loading *2026-08-20, version 8.3.9* Hello, this issue occurred couple days ago, when the app loads the Home Screen and then freezes staying completely inactive. It’s a little blurry like someone put how to say it, a white filter. Could you please look into it and fix it. Thanks. ### 1/5 — Horrendous surprise airline charges *2026-08-20, version 8.3.9* Wizz Air charging €100 just to check in at the airport if you miss their 3-hour online check-in deadline is outrageous. A €100 penalty for a basic check-in service is completely disproportionate. Passengers need to know about this before they book, not discover it at the airport. Shameful way to treat customers. #WizzAir #Travel ### 1/5 — Unusable when logged on *2026-08-20, version 8.3.9* I use wizzair regularly (twice a year) and this app has gotten unusable. When I open it, it’s totally unresponsive. Can’t do anything. I had to reinstall it several times and the only way I can access my boarding pass is when not logged in. I had to do online check in via the web as I couldn’t do it in the app. ### 1/5 — The app DOES NOT WORK!!!! *2026-08-19, version 8.3.9* Almost lost the flight because the app and the website won’t let us see or download the boarding passes, make sure that u take a picture of them when u have the chance and see the qr code because you might not be able to access your boarding passes again . ### 1/5 — Last update doesn’t work on iOS 26.6 *2026-08-19, version 8.3.9* The app doesn’t work. Nothing is clickable, and I cannot navigate the menu, book a flight, or check my current bookings. I have deleted and reinstalled the app, but it still doesn’t work. Please fix it. My phone is iPhone 15 Pro Max, iOS 26.6. ### 1/5 — New update unusable *2026-08-18, version 8.3.9* Since the new update 6 days ago I am unable to use the app. When I open the app, it’s just a frozen screen. I’ve done my iOS software update, cleared cache, removed app and reinstalled latest version more than 10 times. App still doesn’t work and there is no technical team to report it to. The chatbot is useless and there is no live chat agent after waiting for over an hour. There have been previous glitches with the app over the years but this one tops everything. I’m due to make my inbound journey in 24 hrs but had to check in via laptop and print my boarding pass which is absolutely ridiculous in 2026. Wizz Air sort your app out and invest more in development! ## Most critical reviews (10 lowest-rated) ### 1/5 — A T *2026-08-30, version 8.4.1* Awful app doesn’t hold any information so each time you try and check in you have to re-enter your information It doesn’t let you check in in different people in your party together you have to do everyone individually It didn’t remember my password I had to reset it twice extremely frustrating app to use ### 1/5 — Doesn’t update the time - not user friendly *2026-08-28, version 8.4.1* This APP doesn’t save your flight and every time you have to enter your flight information to see your booking. Worse than that, my flight got delayed several times and no latest updates were available on time on the APP. You can’t trust this app and and it’s not user friendly. ### 1/5 — Steal your money *2026-08-27, version 8.4.1* Systems don’t work. Not possible to check in online. €50 fee at airport. Customer service commits a refund in full. Then an email saying €42 refund as airport fees outside their control- I don’t care. Irrelevant as never pay or refund anyway. Absolutely useless. Fly waits anyone else. ### 1/5 — Worst webpage and customer services *2026-08-26, version 8.4.1* I have had the worst experience with your airline today-all I wanted to do was get seats for my parents and do special assistance for one of them…very bad service and 2nd man on phone was quite abrupt and rude! ### 1/5 — You can not trust them *2026-08-25, version 8.4.1* The flight was delayed 8 and a half hours. 7 times since arriving at the airport they sent me a message that the flight was delayed and they sent new time of departure. Instead of 16:00h the flight was at 00:30h after midnight. And all the time on their application it says that the flight was regular at 16:00h and that the plane landed exactly at the scheduled time. Miserable!!! ### 1/5 — Avoid if you have alternative *2026-08-24, version 8.4.0* Our flight delayed over 2 hours, we arrived at the airport new departure time. Check-in had closed based on ORIGINAL time. while plane was still on the ground almost 3 hours. They refused our check-in and luggage, our tickets were gone, and we had to buy expensive new flight the next morning and waited 10+ hours in the airport. While their own delays are just “operational changes” your’re expected to absorb. no apology, no flexibility, no responsibility. “Legally” is not the same as right. This company design it’s rules to profit from its own failures. Avoid if you have any alternative ### 1/5 — Can’t buy any ticket *2026-08-24, version 8.4.0* We’ve tried to buy ticket on 2 iPhone and 1 iPad through website and app but failed. Freeze, no sign in possibility, buttons behind another panel only half visible, impossible to push, etc. Next time I will ask AI to suffer for buying ticket. ### 1/5 — Not responding *2026-08-24, version 8.3.9* App won’t open, keeps freezing. Very disappointed update. ### 1/5 — App not working *2026-08-24, version 8.3.9* The app does not work on my phone. After login the app has a gray filter and nothing works. I have reinstalled the app multiple times and updated the phone os. ### 1/5 — Frozen screen *2026-08-23, version 8.3.9* Cant seem to ho beyond the landing page all frozen and cant do anything in the app! ## Most praised reviews (10 highest-rated) ### 5/5 — Registering and checking in *2026-08-30, version 8.4.1* I found it logical and fairly simple ### 5/5 — Mr *2026-08-30, version 8.4.1* Always competitive prices ### 5/5 — Satisfied customer *2026-08-30, version 8.4.1* Great company for flight. ### 5/5 — hi *2026-08-29, version 8.4.1* very good service ### 5/5 — Wizz air best flying company *2026-08-27, version 8.4.1* Best company ### 5/5 — Excelent *2026-08-20* L’application est excellente : elle est à la fois très intuitive, facile à comprendre et simple à utiliser pour enregistrer ses données. ### 5/5 — Sehr übersichtlich und intuitiv *2026-08-15* Die App ist leicht zu bedienen und daher empfehlenswert für die Organisation. ### 5/5 — App not working on iOS or android *2026-08-14, version 8.3.9* App not working on iOS or android check your servers! ### 5/5 — Perfekt *2026-08-12* Man muss warten ja aber der Service und die freundliche und sehr nette Art macht das wett hier wird geholfen und da warte jetzt ich gerne weil das Ergebnis ist wichtig und ich musste 2 Minuten warten ### 5/5 — App is great but a typo is a huge problem! *2026-08-11, version 8.3.8* I mis-typed the date of our flight by accident & I couldn’t correct/cancel so we had to rebook new and basically pay now double for our flights to CAT. Unfortunately we can’t use the credit (much less than you paid of course) cos we live in Australia. I know it was my mistake but on this mini screens on the phone can happen easily .. 😭I thought grace period would work .. was within the next 30 seconds when I realised I made the typo/mistake.. 🙏 .. tried email/phone etc etc but unfortunately you run against a brick wall .. 😩😭 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*