# WLL Xcite — user reviews

> 13 indexed App Store user reviews of WLL Xcite by West Lothian Leisure, rated 5.00/5 from 2 ratings.

- Source: https://appshunter.io/ios/app/wll-xcite/id1438096566/reviews
- App overview in markdown: https://appshunter.io/ios/app/wll-xcite/id1438096566.md
- Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0

## Most critical reviews (10 lowest-rated)

### 1/5 — Registering and using is a joke

*2026-01-30, version 109.34*

On iOS registering and using is a joke, random users created, passwords not updated, almost gave up.

### 1/5 — Extremely rude staff

*2025-03-01, version 107.122.1*

I’m really disappointed with this gym. The staff members are consistently rude and unapproachable, which makes for an unpleasant experience every time I visit. On top of that, the gym closes at random times with absolutely no prior notice. It’s incredibly frustrating, especially when I plan my day around my workouts. Clear communication and respectful staff should be the bare minimum for a facility like this. Unfortunately, this gym has failed on both.

### 1/5 — Poor payment system

*2025-02-02, version 107.122.1*

Took ages to accept payment - why not offer Apple Pay?

Tried to call and book, reception can’t book more than 5 days  in advance 

Very stressful as only a few spaces in the class

### 1/5 — Worst booking app EVER

*2024-07-27, version 107.92*

Whomever designed and built this, needs to be fired!

### 1/5 — Worst app ever

*2024-07-27, version 107.92*

Genuinely the worst, most useless app I’ve ever downloaded. No initial option to even log in, unless you go through several pages first. Then when you eventually find a page to book activities, it doesn’t let you. Absolute garbage!

### 1/5 — Version 107.63 crashes on startup

*2024-06-03, version 107.63*

New version doesn’t work at all on iPhone 8 with latest available iOS 16

### 1/5 — Back to 2000

*2023-08-04, version 106.59*

If this was a corporate operation it would have gone bankrupt years ago. It’s only a council, specifically a British council, even more specifically a Scottish local authority, that could preside so proudly over such a poor quality web/app. Really, think about it. Why is it ok for pages not to load, loop back to the start, show inaccurate information or simply not accept Apple Pay etc. I’d even say it was a specialty of West Lothian Council. But no one cares! Welcome to the year 2000.

### 1/5 — Dance classes?

*2023-06-15, version 106.59*

No way to view or book dance classes but they’re advertised on the website?

### 1/5 — Annoying

*2022-06-28, version 5.50*

Sports hall bookings (Tennis full court) only go up to 4PM and there are no available times to book at weekend. You either have to phone up or book at front desk if you want to book after 4PM, which defeats purpose of the app.

### 2/5 — Anne MCCafferty

*2023-03-16, version 5.121*

Go to this class every single week now it’s a problem to get booked up a week in advance not good enough

## Most praised reviews (3 highest-rated)

### 5/5 — Good

*2022-12-11, version 5.121*

Great that you can book sessions online.

### 4/5 — Closures

*2023-05-03, version 5.121*

I think it’s the terrible that the council shutting down Xcite leisure centres especially as I thought the health and wellbeing of West Lothian communities would be a priority for the West Lothian council instead of changing local street lighting when there was nothing wrong with them

### 3/5 — WLL Xcite

*2018-11-19, version 3.38*

Should be able to view favourites from fitness classes not just from gym classes. 

Should also show the time of each class so that on a Sunday I could go to my Fitness classes, favourites, see which class would best fit my schedule & book it.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*