# WLS Mobile — user reviews > 37 indexed App Store user reviews of WLS Mobile by ByWater Solutions, rated 1.60/5 from 62 ratings. - Source: https://appshunter.io/ios/app/wls-mobile/id6739545649/reviews - App overview in markdown: https://appshunter.io/ios/app/wls-mobile/id6739545649.md - Rating breakdown: 5★ 5 · 4★ 3 · 3★ 1 · 2★ 4 · 1★ 49 ## What do users think of WLS Mobile? Overall sentiment: negative **Cons** - 🐛 Crashes frequently - 🔑 Constant logging out - ⏱️ Slow loading and performance - 🔍 Poor search functionality - 🤖 Buggy and not ready for release **Commonly reported bugs** - Crashes on opening - Doesn't stay logged in - Server errors preventing access **Most requested features** - Bring back the older app - Allow login without library card ## Newest reviews (14 of 37) ### 1/5 — Horrible app *2025-06-05* It really isn’t possible for this app to be worse! It constantly logs you out. It can’t find books that are most definitely in the catalog. The latest was it claiming that there isn’t one Stephen King book in the entire county library system. For the amount of taxes Westchester county pays, they should be embarrassed to have released this. ### 1/5 — No for iPad *2025-05-24, version 25.04.00* While it works in the iPhone, after a slow opening sequence that is only interesting the first time, it doesn’t work on an iPad - appears incompatible ### 1/5 — Server error- can’t access app *2025-05-14, version 25.04.00* I downloaded the app and tried to use it. Unfortunately, nothing works. I’ve been getting a server error since yesterday. Update on 5/13/25. Have gotten a “server error” for the last 2 days. I actually had to call my library to look at my account. So disappointing 🙁🙁🙁 ### 1/5 — Frustrating application *2025-05-05* While it is more feature rich than the previous application available prior to 2025, it continues to have many bugs. For example-freezes, drops library card, needs to be deleted and reloaded to clear errors. Previous application while limited worked flawlessly. Pains me to log on and try to achieve task such as renew items. ### 1/5 — Slow *2025-05-05* Ridiculously slow to load, and somehow even needs to reboot itself when I haven’t shut the app down. Shows the same stupid “fun facts” every single time. ### 1/5 — Buggy *2025-04-20, version 25.03.00* While this is an upgrade to be able to see the book cover and see better search bar, routinely logs me out of my account and now won’t even open saying that server is down. Hard to navigate our library system without access to the system ### 1/5 — Can you at least fix the UI? *2025-04-14* It’s fine to replace the old all for whatever reason, but could you please at least make it functionally on par? This new one is definitely harder to use. ### 1/5 — No *2025-03-20, version 25.02.02* Miss the old Westchester app - this takes forever to load and always logs me out ### 1/5 — I miss the old app *2025-03-19* I can’t use the app without logging in with my library card each time. The app is also very slow and is overall much worse than the old one. ### 1/5 — Loading screen *2025-03-13* Hard to believe this is the new and improved app. What sort of app needs a loading screen before starting? So incredibly slow and book search is awful. ### 1/5 — constant logging out *2025-03-05, version 25.01.00* downloaded this not even ten minutes ago and i have been logged out three times. app won’t even let me navigate away long enough to confirm book titles to put on hold. frustrating. ### 1/5 — App needs much work *2025-03-04* App crashes frequently, often logs me out at random and sometimes won’t open at all Original app for library system was perfect, then they redid it and it became a dumpster fire of an app ### 1/5 — App doesn’t work *2025-03-04, version 25.01.00* This app doesn’t work. What is the timeline for fixing it? ### 1/5 — Miss the old platform *2025-03-01* Terrible. It crashes often. Does not keep me logged in. I have to put in my library card number over and over. That is the reason for an app, not to have to carry a library card. I still have to hand over my ID at the library since I can’t scan off the app. So far this experience has been a disappointment. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hanging after update *2026-07-07, version 26.06.00* after the latest update, WLS Mobile app on iPhone 16 is hanging at startup ! ### 1/5 — Buggy *2026-07-03* Is anyone going to help make this better or is it going to be 1 star forever? While this is an upgrade to be able to see the book cover and see better search bar, routinely logs me out of my account and now won’t even open saying that server is down. Hard to navigate our library system without access to the system ### 1/5 — Extremely slow *2026-06-24* The app is extremely laggy. Opening it could take a long time before it is ready for use. I am not sure what technology they use behind the scenes; whatever it is, they need to change it or use a proper third party software developer. ### 1/5 — Doesn’t login with my correct information *2026-03-08* The mobile app does not allow me to login when I put in my correct card number and password. We need to get something that actually works in this area. Please someone! ### 1/5 — Barely functional for searches *2025-07-19, version 25.04.00* Why do they keep dropping worse versions of this app with each iteration? Seriously, the best was 2 apps ago during the pandemic. With the latest version released 1/2025 you can’t filter your search at all. Many titles are available as book, ebook, dvd, Blu-ray, or soundtrack. Not to mention multiple different items with the same title. Hence, the point of a filter. It’s completely useless and generates thousands of hits that are irrelevant to the keyword provided even when you select filter by title, dvd, or anything else. Might as well search using a desktop. The only slight improvement from previous versions, which adds no value to me is now the app indicates what titles I have borrowed or on hold via Libby. Not a good trade off in my view. The app was so good before, why was it revised and ruined? ### 1/5 — Old app better *2025-07-06* This new app just isn’t functional. Slow to open, constantly throws errors, does not retain account information requiring multiple account setups. I can go on, but I think you get the picture. Time to fix or roll back to the old app. ### 1/5 — Awful *2025-07-02, version 25.04.00* Never lets you stay logging. It used to work but no more. ### 1/5 — Terrible replacement! *2025-06-17* The old WLS app was simple, but it worked. This one is very slow and constantly logs me out. (If you haven’t memorized your account number, you’d better.) It’s so much easier to use a browser ### 1/5 — Terrible *2025-06-12, version 25.04.00* The old app was great! No problems. This app is total garbage. Never works right so not happy. There is an old saying if it ain’t broke don’t fix it ### 1/5 — Worse than the retired app *2025-06-06* Takes over 30 seconds for the app to startup and login. The UI is not intuitive. It deserves to get zero stars for the review if zero stars were an option. The usability is worse than the app that was retired. This is a gigantic step backwards in functionality and usability ## Most praised reviews (7 highest-rated) ### 5/5 — Works great for me *2025-06-05* Logged right in and placed a hold, and haven’t experienced any freezes or slowdowns as mentioned in some other reviews. ### 5/5 — Working well so far *2025-04-14* Not having any of the problems mentioned here like being logged out or slowness. Works great. ### 2/5 — Barely passable *2026-03-08* Very slow, does not show call numbers, or availability of items (checked out/ available). Search filters don’t work. Much worse than the previous app. ### 2/5 — Barely passable *2026-01-10, version 25.09.00* Very slow, does not show call numbers, or availability of items (checked out/ available). Much worse than the previous app. Well at least it shows account status and and account bar code! ### 2/5 — The website is better *2025-06-15* Takes forever to load. Doesn’t keep you logged in or even remember your login information. Slow to search. Buggy and crashes. Do yourself a favor and use the website on a browser. ### 2/5 — Very frustrating *2025-06-04* This app is bad. It looks nice the design but the functionally is horrible. Very slow and the most annoying thing is to login every single time including choosing the library. At least the previous app was not doing that. ### 2/5 — Won’t stay logged in nor use Face/Touch ID *2025-02-08* It works OK once you’re logged in, but every time I open it (including to show my barcode to check out books) I have to re-select my library (!) and login again with my library card number and password. The login times out after single-digit minutes. Very frustrating. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*