# Woonivers - Easy Tax Free — 100% digital VAT refund > Digital VAT refund service for tourists in Spain and the EU. (iPhone/iPad app by Woonivers.) - Source: https://appshunter.io/ios/app/woonivers-easy-tax-free/id1441969225 (this page in markdown: same URL + `.md`) - Developer: [Woonivers](https://appshunter.io/developer/1441969224) - Category: Travel, Finance - Price: Free - Rating: 2.00/5 from 4 App Store ratings · 20 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 75 MB - Languages: American English - Released: 2018-12-22 - Data updated: 2026-06-21 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/woonivers-easy-tax-free/id1441969225/reviews.md ## What is Woonivers? Are you a tourist looking to get a quick and easy VAT refund on your purchases in Spain or the EU? Woonivers makes it simple! Key Benefits: - Instant VAT refund: Receive your money directly on your smartphone once the DER (Export and Refund Document) is validated upon exiting Spain or the EU. - 100% digital and paperless solution: The entire process is digital—no physical forms or tedious paperwork. - Authorized Tax-Free operator: We’ve been an official operator since 2019, recognized by the Spanish Tax Agency. - 365-day customer support: Assistance is always available when you need it. - Personalized app: Access your data and choose your preferred refund method quickly and intuitively. - Save time: Manage your Tax-Free at the store and airport without queues or delays. Who can use it? - Residents outside the EU (including non-EU tax zones like Ceuta, Melilla, and the Canary Islands). - Exportable goods for personal use or as gifts. Not valid for accommodation, restaurants, leisure, or business purchases. - Goods must leave the country in their original condition within 3 months of purchase. Applicable VAT rates: - 21% (Standard rate): Most products. - 10% (Reduced rate): Food and optics (prescription glasses and sunglasses). - 4% (Super-reduced rate): Essential goods, medicines, newspapers, and books. Instructions for travelers To comply with Spanish Tax Free regulations, you must prove you reside outside the European Union with your passport or other valid proof of residence at the time of purchase. When leaving the EU, you must carry the unused purchased goods with you, no later than three months after the purchase date. Some categories of goods are not eligible for a VAT refund (such as accommodation, restaurants, or leisure activities). Before leaving the EU, you may be asked to show the purchased goods at the customs office at the port or airport—so have them ready. On the day you leave the EU, before your departure, locate the VAT refund validation machine at the port or airport (in Spain, it’s called the "DIVA machine") and scan your refund request code. You may be asked to show the goods at the Customs office to confirm they are unused and in your possession—have them ready to speed up the process. Download the app and enjoy your VAT refund quickly, safely, and hassle-free! ## Key features - Instant VAT refund - 100% digital and paperless - Authorized Tax-Free operator - 365-day customer support - Personalized app experience - Save time at stores and airports ## Recent user reviews (10 of 20) All indexed reviews: https://appshunter.io/ios/app/woonivers-easy-tax-free/id1441969225/reviews.md ### 1/5 — No sirve *2025-12-03, version 3.2.4* El código QR me llegó varias horas después de hacer la compra y haber escaneado el ticket, así que no lo tuve disponible antes de pasar la Aduana y por tanto no obtuve la devolución del Tax free. ### 5/5 — Después de un inicio flojito por fin bien *2025-10-18, version 3.2.4* He batallado con errores, con problemas en la app. Pero quiero decir que de momento todo bien y han resulto a mi favor los problemas y he recuperado el dinero q ya contaba como perdido ### 1/5 — Un desastre total *2025-03-09, version 3.2.1* No es una app ni fiable ni estable. Cuando no falla la validación, falla el reembolso. El servicio técnico te hace enviar un email con screenshots y nunca te devuelven respuesta al problema ### 1/5 — No serveix de res *2024-12-21, version 2.24.0* Totalment inútil per a recuperar cap impost. Millor canviar de botiga per a totes aquelles que et donen el Tax FREE per Woonivers, ja que despres t’ho deneguen i no reps res a canvi després d’omplir moltes dades. Ho sento molt per Esclat i la seva qualitat però estàn mal assessorats i no tenen el Tax FREE Gracies a aquesta tifa d’app. ### 1/5 — Great in theory *2024-09-18, version 2.24.0* The app worked the first 3 or 4 times I used it, but then it stopped allowing me to scan receipts or providing the QR can to scan at the border. This is very inconvenient for someone who frequently shops in a different country and is eligible for a VAT refund. ### 1/5 — No funciona *2024-08-31, version 2.24.0* No hay manera de que funcione. No carga cuando quiero escanear mi documento ### 1/5 — Don’t bother *2024-04-02, version 2.20.0* Instructions non existent and doesn’t work ### 1/5 — Don’t work *2022-10-19, version 2.19.0* I’m trying to enter, but it doesn’t work. After the sign the account, the App stop. ### 1/5 — App is broken *2022-10-01, version 2.19.0* The app doesn’t work. I can not go further than the login page. So bad! ### 1/5 — Unresponsive *2022-09-29, version 2.19.0* The backend of the app is a completely mess. And UX? Cmon I get no feedback after entering my password. Directly uninstalled. I prefer to handle the tax free queue. ## Frequently asked questions about Woonivers ### What is Woonivers? Woonivers is a 100% digital and paperless solution that simplifies the VAT refund process for tourists in Spain and the EU. It allows for instant VAT refunds directly to your smartphone after export document validation. ### Who can use Woonivers? Woonivers is for residents outside the EU, including those from non-EU tax zones like Ceuta, Melilla, and the Canary Islands. It applies to exportable goods for personal use, purchased within the last 3 months and leaving the country in their original condition. ### How do I get an instant VAT refund with Woonivers? To receive an instant VAT refund, you need to have your DER (Export and Refund Document) validated upon exiting Spain or the EU. Once validated, the money is sent directly to your smartphone via the app. ### Does Woonivers handle all types of purchases? Woonivers is not valid for accommodation, restaurants, leisure, or business purchases. It is specifically for eligible goods that are exported from the country. ### How often is Woonivers updated? The app was last updated on June 9, 2025, indicating regular maintenance and potential feature additions. The latest version is 3.2.4. ### What is the customer support like for Woonivers? Woonivers offers 365-day customer support, ensuring assistance is available to users throughout the year for any queries or issues they may encounter. ### What devices does Woonivers support? Woonivers is available for iPhone and iPod devices, as indicated by its supported devices list. It is designed for iOS users. ### What is the age rating for Woonivers? Woonivers has an age rating of 4+, making it suitable for a wide range of users. This rating suggests it contains no mature content. ## Version history (last 5 releases) ### 3.2.4 — 2025-06-09 What’s New: We’ve improved your experience with the Woonivers app. - Image upload flow optimization: We’ve simplified and sped up the process so you can upload your documents and images more easily and quickly. - Bug fixes: We’ve resolved the issue of duplicate image uploads and improved the image preview before submission, avoiding confusion and making review easier. Thank you for using our app! We’re constantly working to make your Tax Free experience even simpler and more efficient. ### 3.2.3 — 2025-03-31 Fixed an issue that prevented users from viewing their receipts. ### 3.2.2 — 2025-03-19 Fixed the bug that did not allow some users to withdraw payments by bank transfer. ### 3.2.1 — 2025-02-27 Payment Methods Update ### 3.2.0 — 2025-02-14 Biometric services update. 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Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-21.*