# Worcester 311 > Report non-emergency city issues in Worcester, MA with photos and comments. (iPhone/iPad app by City of Worcester, Massachusetts.) - Source: https://appshunter.io/ios/app/worcester-311/id1643731248 (this page in markdown: same URL + `.md`) - Developer: [City of Worcester, Massachusetts](https://appshunter.io/developer/622507792) - Category: Utilities - Price: Free - Rating: 4.60/5 from 128 App Store ratings · 3 written reviews indexed - Age rating: 12+ - Requires: iOS 18.0 · 145 MB - Languages: American English, Arabic, Filipino, French (France), German (Germany), Italian, Korean, European Portuguese, Russian, Chinese (Simplified, China) and 4 more - Released: 2022-09-07 - Data updated: 2026-08-18 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/worcester-311/id1643731248/reviews.md ## What is Worcester 311? Welcome to the Worcester 311 App! Worcester, Massachusetts, known best as the “Heart of the Commonwealth,” introduces its free, easy to use app for residents, businesses and visitors. The Worcester 311 App is a quick and easy way to submit non-emergency requests for assistance with issues you see around the City. See a broken street sign? Snap a picture to submit with the location, and let us fix the problem! Spot a street light pole that’s in need of repair? Don’t wait until you get home to let us know – use the handy Worcester 311 mobile app to report the issue and add your own comments. All reports are routed through the Worcester 311 customer service center and assigned to the appropriate city department to be addressed in a timely manner. Accessing your City’s services has never been easier thanks to the Worcester 311 app. Download and start using this free app today. Thank you for helping make “the Heart of the Commonwealth” a better place to live, work and play! ## Key features - Submit non-emergency service requests - Report issues with photos - Add comments to requests - Track issue resolution - Access city services easily ## Recent user reviews (3 of 3) All indexed reviews: https://appshunter.io/ios/app/worcester-311/id1643731248/reviews.md ### 1/5 — Location Error?! *2025-07-22* I cannot submit ANYTHING because the app can’t determine my location!! I’ve provided a full address, including zip code, and NOTHING! This is BEYOND FRUSTRATING!! ### 3/5 — Replies *2024-08-15* Enable replies so comments or questions can be a asked. What if you have an update to an issue? If it’s still open & you create another work order, the customer service person may close the ticket thinking it’s a duplicate. ### 1/5 — City of Worcester 311 🤡 *2024-08-05* The people behind this app should be ashamed of themselves.. they only do favors for their friends… shame on you !! ## Frequently asked questions about Worcester 311 ### What types of issues can I report with Worcester 311? You can report non-emergency issues such as broken street signs, malfunctioning streetlights, and other concerns around the city. The app allows you to submit these requests with photos and comments for timely resolution. ### Is Worcester 311 free to use? Yes, Worcester 311 is a free application for residents, businesses, and visitors of Worcester, Massachusetts. There are no costs associated with downloading or using its services. ### How does Worcester 311 handle my reports? All reports submitted through Worcester 311 are routed to the Worcester 311 customer service center. They are then assigned to the appropriate city department for timely attention and resolution. ### What devices does Worcester 311 support? Currently, Worcester 311 is supported on iPhones. The app is designed to provide easy access to city services for users on this platform. ### How often is Worcester 311 updated? The latest version of Worcester 311 is 6.3.1, last updated on March 14, 2026. Updates ensure the app remains functional and efficient for reporting city issues. ### What is the age rating for Worcester 311? Worcester 311 has an age rating of 12+. This indicates that the content is generally suitable for users aged 12 and older. ### Does Worcester 311 have ads? No, Worcester 311 does not contain advertisements. It is a free service provided by the City of Worcester, Massachusetts, focused on facilitating communication about city issues. ### What do users like about Worcester 311? Users appreciate the app's ease of use for reporting non-emergency issues and its role in improving the city. The ability to submit photos and comments enhances the reporting process. ## Version history (last 5 releases) ### 7.0.0 — 2026-08-14 - Language support improvements and translations are available in the mobile app where enabled. ### 6.5.0 — 2026-05-21 - This release introduces full landscape orientation support across all primary application tabs to improve accessibility and viewing flexibility. ### 6.3.1 — 2026-03-14 - This update introduces smarter category suggestions powered by AI, improved search functionality, and in-app update prompts for a smoother experience. ### 6.2.7 — 2026-01-27 - Update age ratings responses ### 6.2.6 — 2025-12-12 - Bug fixes and minor enhancements ## Apps similar to Worcester 311 | App | Rating | Price | Category | | --- | --- | --- | --- | | [2N® Mobile Key](https://appshunter.io/ios/app/2n-mobile-key/id1121287110) | 3.8 (38) | Free | Utilities | | [Charge Smart MA](https://appshunter.io/ios/app/charge-smart-ma/id1595684253) | 4.7 (1,003) | Free | Utilities | | [ckSmithSuperior](https://appshunter.io/ios/app/cksmithsuperior/id1461496851) | 3.0 (4) | Free | Utilities | | [EZ Tolls MA](https://appshunter.io/ios/app/ez-tolls-ma/id1430551328) | 2.5 (42) | Free | Utilities | | [Safety Mobile](https://appshunter.io/ios/app/safety-mobile/id432646328) | 1.9 (55) | Free | Utilities | | [National Grid](https://appshunter.io/ios/app/national-grid/id632161989) | 4.7 (9,297) | Free | Utilities | ## More apps by City of Worcester, Massachusetts - [Worcester PD Mobile](https://appshunter.io/ios/app/worcester-pd-mobile/id622507789) - [Stigma Free Worcester](https://appshunter.io/ios/app/stigma-free-worcester/id1458295607) All apps by City of Worcester, Massachusetts: https://appshunter.io/developer/622507792 ## Related topics [worcester 311](https://appshunter.io/ios/topics/worcester-311) · [worcester](https://appshunter.io/ios/topics/worcester) · [ireportwtby](https://appshunter.io/ios/topics/ireportwtby) · [worcester county sheriff md](https://appshunter.io/ios/topics/worcester-county-sheriff-md) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*