# Workiz Field Service Software — user reviews > 124 indexed App Store user reviews of Workiz Field Service Software by Send A Job Inc, rated 4.60/5 from 2,141 ratings. - Source: https://appshunter.io/ios/app/workiz-field-service-software/id1469769810/reviews - App overview in markdown: https://appshunter.io/ios/app/workiz-field-service-software/id1469769810.md - Rating breakdown: 5★ 1,795 · 4★ 109 · 3★ 60 · 2★ 21 · 1★ 156 ## What do users think of Workiz Field Service Software? Overall sentiment: negative **Pros** - 🚀 Great business tool - ⭐ Excellent app - 👍 Convenient and easy to use - 🔥 Awesome for service businesses **Cons** - 💰 Very expensive - 🐛 Glitchy and buggy - 🤖 Poor customer service - 🔒 Difficult to cancel subscription - 🤔 Misleading sales practices - 🚫 Unreliable features - 🤯 Terrible after update **Commonly reported bugs** - Missed calls and notifications - Syncing and connectivity issues - Crashing and freezing - Invoicing and payment problems - Scheduling and calendar bugs **Most requested features** - Separate apartment line in address - Ability to log in on multiple devices - Landscape mode for iPad - Lunch break button - Tip option for customers ## Newest reviews (17 of 124) ### 4/5 — Like about 95% *2026-05-01, version 2.231* Enjoying using the app for our fire protection business, however when I click on the clients icon, the app gets stuck on that page and I can’t go back to the home screen , so I have to close out of the app entirely. Also, would be nice to have “files” or “documents” accessible on the app by client, not just by the job. Otherwise, very useful app for field techs and office staff on the go. ### 4/5 — Slow *2026-03-26, version 4.226* My only complaint is how so slow the app is adding products to jobs. It takes 10-20 seconds to search a part. ### 1/5 — Cons *2025-09-05, version 4.201* Don’t have separate apt line in address ### 1/5 — Issue with expenses *2025-08-15, version 4.198* After last update I can’t add my expenses in Cost. Why? ### 1/5 — Cancel subscription *2025-07-19, version 4.194* I am extremely disappointed with the Workiz platform. Their cancellation policy is completely non-transparent — there are no clear instructions in the user interface, the cancel option is hidden, and live chat agents refuse to resolve the issue promptly. For the past two months, I’ve been trying to stop the billing. Even after changing my credit card, Workiz somehow managed to continue charging me — now for the second month in a row. I canceled the subscription twice, but the system kept issuing new invoices and charging a different card, even though the original subscription should have already been deactivated. Customer support is ignoring the problem, and the whole experience feels like an intentional effort to make cancellation difficult in order to keep charging customers. I strongly do not recommend using Workiz. It’s a problematic platform with questionable billing practices and poor customer service. ### 1/5 — Worsest service *2025-07-17, version 4.194* don’t suggest to anyone unreasonable expensive and they never on your side but dont forget to charge you for everything I’m done ### 1/5 — Bad customer service *2025-06-04, version 4.190* Bad customer service they wanna charge you upfront, but don’t give you customer service. They also lie about the things that you can get the Services. That I needed to have contracts and I needed to have the functionality to have lawn items with additional items so a customer can pick the service and have add-ons with it. I spent over two or three months trying to get that correct and they did nothing besides keep passing me around so they lie about the features that they have. Contract signing and some more. ### 1/5 — Very expensive *2025-05-27, version 4.189* Very very expensive price. Also they can give you a small discount, but on the condition that if you refuse their services before the end of the year, they will automatically deduct several thousand dollars from my credit card!!! ### 1/5 — HVAC Owner Honest Review *2025-04-29, version 4.187* The app started good. Decent features for the mid tier program they offer. I notice they try and nickel and dime you any decent feature is an add on for hundreds of dollars. I paid for the yearly subscription at $1,700 at the end of the year I was looking out for the renewal and it showed me the next payment date and showed me $1700 which was a discounted price. I was charged $2,900 automatically then when I contacted support they tried to gaslight me saying that’s not what I actually saw. I cancelled the same day it went through. Then some manager tried telling me I wasn’t allowed a refund because of terms and conditions. I had my bank reverse the charge anyways. Luckily I had a separate log of all my customers data because after this they deleted everything. Estimates, jobs, pictures, customer info all gone. I would steer clear of this software it’s not worth it. As the other reviews state, they are scammers. ### 1/5 — Worst app- terrible customer support *2025-04-21, version 4.185* This app never works and has been the worst decision our business has made. So glitchy and causes interruptions to our daily operations constantly. Support and customer service is terrible. ### 1/5 — Paying $400+ for a broken feature and ignored by support *2025-04-08, version 4.183* I started a trial to try Genius Scheduling, but it never worked. Spent the whole 2-week trial just talking to support trying to fix it. They keep ignoring my messages, ask the same questions again and again, and forget what I already told them. I even upgraded to the most expensive plan (over $400!) hoping maybe the feature only works on paid plans. Still doesn’t work. I’ve sent screenshots, explained everything step by step, and they still don’t solve anything. It’s been a month now including the trial and paid period. Super frustrated. Totally unacceptable for the price. ### 1/5 — Don’t put your credit card! *2025-01-22, version 4.171* They will trick you on the phone to add your card to try it but what you don’t know is that you sign up for 1 year somewhere in the terms that no body reads. Update after the response: Absolutely no! And not only that, I used the demo for a few days and wasn’t really sure about when to start with the paid version and the representative was so pushy so add the credit card. No excuses. If this this little money from a starting company is so important for you so be it. But you’ll probably lose much more from potential customers ### 1/5 — hidden fees *2025-01-21, version 4.171* This app has hidden fees, not upfront about charges . People onboarding are just doing a job to do a job, not invested . wish i never signed up . ### 1/5 — Unprofessional *2025-01-08, version 4.170* Upon initial set up, it was good. Salesman lied about flat rate price book, did not speak upon a 1 year contract. While onboarding, the specialist typed in 666 for a phone integration and laughed about it. I have not been happy one moment. Would not recommend them. Oh ya, impossible to speak to customer service to fix things. You have to seek out AI. ### 1/5 — очень плохое приложение *2024-11-06, version 4.159* так много багов, очень неудобное приложение , отвратительное ### 1/5 — Does not sync and crashes *2024-11-05, version 4.159* Currently using this app and you constantly have to close and reopen the app to get any of your data to sync. Often times the app crashes and support is next to useless. Their support is outsourced to the Philippines and is extremely basic. ### 1/5 — STAY AWAY! *2024-10-16, version 4.156* I am with this amateur company for almost 8 years since they was called “Send a job” and I won’t recommend them to anyone. The software is built by amateurs, that can’t address serious bags and issues with their app and website. I am so desperate with them and I am paying almost 300$ a month and the system they provide for this money is a JOKE!. Their “customer support” centre located in the Philippines, and all of them have no idea what are talking about and have 0 understanding in customer support. Just stay away from this joke as you will 100% regret it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Penny pinchers *2026-08-17, version 2.248* Cancelled my free trial, I only made like 3 invoices and they are acting like I’m scamming them out of thousands! ### 1/5 — Unprofessional *2026-08-06, version 4.246* Cancelled my subscription with no notice. As you contractors know we are very valuable and sensitive tax information entrusted to store in this app. Sending invoices every week. We cannot afford to lose valuable information or be held up for a week. Terrible business. We should be paid for using this app. !!!CAUTION!!!!! ### 1/5 — Would not recommend *2026-08-04, version 4.246* We had used Workiz for about a year or two for some of our businesses and had two accounts. We switched to a better alternative that was considerably cheaper and offered more. I canceled one of our accounts out, but the other one I completely forgot about and they were still billing at 199 a month. After requesting to cancel at the end of July, the first person said that they would refund if another payment was taken out. Second person who called to basically ask why we are leaving and to say they have a 30 day period, That helps us gather information before they are allowed to cancel and will not refund any money. The bothersome part is the communication on their side. As well as the CRM isn’t extremely user-friendly I have a dozen I’d recommend in place. ### 1/5 — Don’t even attempt *2026-06-25, version 4.240* This is by far the worst platform and service out there ! There is absolutely no help or onboarding ! Save your time and find something else ! ### 1/5 — Can’t cancel my subscription, stupid rules. *2026-05-09, version 2.232* Workiz took our money for an annual plan even though we asked to cancel our account. We would like to request a refund. Your team hasn't been responding to us since April 28th regarding the account cancellation. We would like to immediately receive a refund and get our account cancelled. ### 1/5 — Garbage *2026-03-30, version 4.226* Garbage app always freezes and crashes waste of time ### 1/5 — Restricts access to customer information *2026-03-29, version 4.226* If you don’t have an active paying account with this company they will not let you access customer information on mobile. Keep in mind you can do everything that this app can do and more with QuickBooks for hundreds less per month, which is what I use now. Do not bother. ### 1/5 — Fake discount *2025-12-01, version 4.211* I received emails saying that the promotion would end soon, but there was no discount in my personal account. No one responded to me or helped me in support. They just teased me with these discounts, but these discounts are only in the picture. In fact, I didn't have any discounts in my personal account ### 1/5 — They will scam you *2025-11-24, version 4.211* I strongly recommend against using Workiz. I signed up expecting to try the platform for one month, but I found it far less user-friendly than advertised. When I called to cancel, I was told that I had supposedly agreed to a one-year contract — something I was never made aware of and would never have agreed to. Workiz informed me that they will continue charging my account for the rest of the year, despite my immediate cancellation request. This feels extremely misleading and unfair. In my opinion, this company is not trustworthy. They rely on confusing agreements that an average person would need a lawyer to understand. Use caution before signing up. ### 1/5 — About the money that’s all *2025-10-27, version 4.207* That’s why I haven’t signed up with this service. They’re all the same the money first then you pick the box as you go from us just like you we work for a living you sit behind a desk and take money from people called steal ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-03-24, version 4.225* Good ### 5/5 — Workiz is great! *2025-09-26, version 4.205* Minor bugs but never an issue the app works great just as intended they make cc processing easy everything organized. I would highly recommend for service businesses. ### 5/5 — Best Field Service Software *2025-08-25, version 4.199* This software is amazing, I’ve been using it for years! It’s convenient and easy to use, the free features and the premium features separate Workiz from the rest of the pack. This comes from a Director of Acquisitions that has built a Crm from scratch. They did amazing with Workiz still use it to this day I have multiple accounts. 5 out of 5 stars. ### 5/5 — Originally a 1. Changed review. *2024-01-23, version 4.107* Y’all fixed the auto capitalization! Great job. ### 5/5 — Great app for a screen room aluminum structure contractor *2023-06-28, version 3.331* this app is easy to navigate and is all around a great CRM for contractors... i highly recommend. Allen - Owner South Florida Screen Services ### 5/5 — Great business tool *2023-06-03, version 3.326* This is a necessity for any service business whether appliance repair, AC or electrical ect ect… ### 5/5 — Great app ! *2023-05-03, version 3.322* Would love to have an update where we can log in on a second device without login you out from previous devices. That will be great ! Thank you ! ### 5/5 — So far Amazing! Better than Field Edge / Service Titan *2023-03-14* Responsive customer service we just onboarded with them and they have addressed our concerns and been very responsive. We moved away from other providers because the customer service was patchy and the apps worked so so or weren’t intuitive. The app is VERY intuitive to use and navigate and almost doesn’t need training. There’s some back end settings they have to enable or disable on your account to your liking to make it do what you want but so far the pros outweigh the workarounds we’re navigating. Top notch customer service though, I don’t think you’ll be disappointed and so far the integrations seem pretty substantial to allow you to do whatever you want. For reference we have a 14 person company so I do think you need at least one full time admin to be able to really use the software (I think there are simpler options out there if you’re a one man show) but for companies that are looking to scale I feel this is an app you can grow with for sure. Thanks!! The Bee Heat & AC ### 5/5 — Best App *2023-02-07, version 3.312* Workiz just made my life easier! As a small contractor with field technicians, i can tell you this software is incredibly useful! Everything under the same roof! Scheduling, routes, calls, texts, payments, and dozens of kinds of reports . Great customer service and all day support. It is not cheap but it is totally worth it. ### 5/5 — Absolutely freaking awesome! *2022-10-27* Wow what a timesaver this app is I spent quite a while researching different apps that wanted to charge an arm and a leg for subscriptions that I could not afford. being a one-man show, it’s not worth $50 a month or more for me to subscribe to software. I was absolutely blown away by the free version here and how many features it actually has. This app has helped me save so much time and get more organized as well as be able to put out estimates more accurately and quicker than ever before. The only thing I wish I could do that this app doesn’t offer with the free version is attach more than 10 photos to a job. Big props to the makers of this app. it is by far the best software for contractors with a free version I have come across in my 15 years of business --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*