# WorkPlan by Verizon Connect — user reviews > 58 indexed App Store user reviews of WorkPlan by Verizon Connect by Verizon Connect Inc., rated 1.60/5 from 145 ratings. - Source: https://appshunter.io/ios/app/workplan-by-verizon-connect/id593910424/reviews - App overview in markdown: https://appshunter.io/ios/app/workplan-by-verizon-connect/id593910424.md - Rating breakdown: 5★ 15 · 4★ 4 · 3★ 5 · 2★ 10 · 1★ 111 ## What do users think of WorkPlan by Verizon Connect? Overall sentiment: negative **Pros** - 👍 Some users find it useful - 👍 Some users find it amazing - 👍 Some users find it robust **Cons** - 🐛 App crashes frequently - 🐛 App freezes often - 🐛 Inaccurate mileage tracking - 🐛 Poor battery life - 🐛 Difficult to use interface - 🐛 Unreliable connectivity - 🐛 Customer support is bad - 🐛 Login issues - 🐛 Duty status changes incorrectly - 🐛 Errors and malfunctions - 🐛 Slow performance - 🐛 Not user-friendly - 🐛 Outdated service - 🐛 Inability to edit logs easily - 🐛 Ridiculous notifications - 🐛 Cannot change units (miles/km) - 🐛 Error messages displayed without context - 🐛 Constant data usage requests - 🐛 Issues with iOS updates - 🐛 No Bluetooth connectivity - 🐛 Violations flagged incorrectly - 🐛 Maps not downloading - 🐛 Speeding alerts inaccurate - 🐛 Not FMCSA compliant - 🐛 Logs in wrong time zone - 🐛 Constant re-downloading needed - 🐛 Laggy and unresponsive - 🐛 Not driver friendly - 🐛 Annoying break reminders - 🐛 Lost time and pay **Commonly reported bugs** - Work plan not working - App logs user as on duty when off duty - App crashes - App freezes - Destroys battery life - Error messages displayed without context - Ridiculous notifications when not using the app - Cannot change units from miles to km - No Bluetooth connectivity - Does not work with new iOS updates - Crashes and is not compatible with iOS 13 - Logs user unless location services are disabled - Messed up phone - Freezes all the time - Cannot look at or use hours of service after iOS update - No Bluetooth - Need to update for iOS 13 - Device is horrible, issues every day - Constantly freezes if password needs changing - Puts user in violation when working not driving - Never works right, constantly kicks user out - Says not logged into truck but won't let user log out - App shuts down after logging in - Indicates driving or not driving the entire time - Does not keep track of accurate mileage - Won't change duty status by itself - Cannot fix log by yourself - Logs you out randomly - Issues with DVIR not being available - Logging in is a pain, requires deleting and re-entering credentials - Auto clocks user in if off the clock - Makes user select tractor every time - App hangs in workplan screen - Uses battery far more than before - Randomly changing status - Rarely connects to truck - Does not track mileage well on older trucks - Makes user return to exact same physical address for short haul - Freezes up every time leaving office after being off duty - Puts user on duty not driving in slow traffic - Logs user on duty when parked instead of off duty - Switches to driving when going through truck stop or pulling into shop - Always crashes and freezes - False violations flagged - Odometer is never correct - Check boxes on DVIRs sometimes take multiple taps - Not FMCSA compliant - Logs in wrong time zone - Does not accurately log miles driven - Constantly freezes, kills battery - Logs user back in no matter what - Laggy, freezes and logs out randomly - Log graph only shows 10 hours - Maps from the 1st version have never downloaded - Odometer never matches vehicle - App crashes multiple times a day - Time is wasted waiting for app to work **Most requested features** - Update for newer iPhones (X and up) - iWatch availability - Visual countdown clock for rest breaks - Improved log graph layout - Edit logs on the same page as graph - Easier editing process for logs - Allow for parking lot driving with speed/distance threshold - Countdown feature for violations - Return to locality for short haul qualification ## Newest reviews (17 of 58) ### 1/5 — Terrible *2021-06-21, version 4.31.0* One star is being kind. This app loads more than it actually works ### 1/5 — Useless *2020-08-27* This is hands down the worst app I have ever been forced to use. It is painfully slow, crashes constantly, and makes serious errors regularly. ### 1/5 — Garbage *2020-04-25* As a fleet manager this product was supposed to make my job easier. This app is absolute junk. Even my tech savvy drivers struggle daily with the WorkPlan app. The WiFi connection is unreliable, the customer support is unbelievably bad, the web portal is complex and confusing. I honestly can’t say anything good about this product. I spend most of my day fighting this piece of garbage and not nearly enough time on other important tasks that I need to do. Luckily I found another product that I am trying out and after a couple days can already tell it is far superior to the Verizon WorkPlan App. ### 1/5 — Would not recommend *2020-04-23* Use this for work daily and is possibly worst app ever ! ### 1/5 — Total Frustration *2020-04-15* This is the second ELD installed into this unit and now after been running with it for 5 months it decided to take a dump in the toilet, won’t connect to phone every time I sign in and now higher support tells me I might need a new one to installed, what about fixing the old one, nothing but issues after issues ### 1/5 — Disappointed *2020-02-12, version 4.22.0* My case # 4443289 opened more than one moth still there. 1st time called said will check and let me know. 2nd time sounds like the customer service guy he doesn’t know what happened even I gave him the case number. I need repeat whole story to him. ### 1/5 — Absolutel crap! *2020-01-24* Time to update my review, this thing is absolute garbage! I don’t understand how Verizon can charge a fee to use this crap. I’m only using it because this is what my company chose to go with, but believe me if I had a choice it wouldn’t be this. Since it became an eld last month it has been crap diagnostic/malfunction errors every day each time you change duty status this happens. Now it can’t calculate mileage correctly and for me that’s an absolute must as I’m being paid right from the odometer. Their technical support seems to know nothing about the garbage that Verizon is peddling here. Absolute garbage, do yourself a favor and purchase a more reliable app like Big Road or Keep Truckin, you’ll be glad you did ### 1/5 — Waitplan *2019-11-01* I will never get back the time I’ve waited for this to find a signal to tell everyone I’m on break.. oh and thanks for the constant annoying reminder of when I need to take a break but not a single peep when breaks over... some of us get paid based on this half rate computer program. Will Verizon reimburse us this lost life and pay? ### 1/5 — Does not work with new iOS update *2019-10-31, version 4.20.5* Does not work with new iOS update ### 1/5 — Crashes and is not compatible with iOS 13 *2019-10-24* It’s a pain to use in general. It will log you unless you disable logging. Example: I park my truck, complete my logs, and sign out. BUT if I don’t disable location services, it will log me in when I drive home. Currently it’s completely dead as it doesn’t work with iOS 13. I would highly advise against this product, even though Telogis is a bit of the standard fleet program for small-medium sized trucks in a fleet. ### 1/5 — Dose not work *2019-10-10* I’m a truck driver. This app dose not work. Messed up my phone. Freezes all the time. I bought a new phone still doesn’t work. Updated still don’t work. Worst app ever -star ### 1/5 — app sucks *2019-10-07, version 4.20.5* worst app for trucking. ### 1/5 — No Bluetooth *2019-10-06, version 4.19.0* I can’t connect with my tablet today sometimes work good sometimes not I hate this app 🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮 ### 1/5 — Need to update so it can work with iOS 13 *2019-09-23, version 4.19.0* Can’t fully use the app anymore ### 1/5 — Eld *2019-09-09, version 4.19.0* The worse elog I have every use , some need to junk this or all the drivers should talk to fmcsa and get this throwing out ### 1/5 — Doesn’t work as promised!!! *2019-08-01, version 4.14.1* Device is horrible !! l have been dealing with issues every day every day every day. I am sick of it. It’s costing me money and the company l work for. ### 1/5 — Horrible *2019-05-29* This app is an absolute mess, constantly freezes if you need to change a password only gives you two hours not a lot of time if your working and not constantly checking your email. Puts you in violation when your working not driving. ## Most critical reviews (10 lowest-rated) ### 1/5 — I hope our company finds a new platform *2025-11-03* Our work plan is not working for the 3rd week in a row. Would not recommend. As horrible as their outdated service. ### 1/5 — Aggravating *2025-03-13, version 4.38.17* Garbage app. Totally self defeating Big Brother. Pray your company never buys this. Makes everything way less efficient. ### 1/5 — TRASH *2024-12-12, version 4.38.15* I’ve never seen an app like this. It’s complete trash stay away stay clear save yourself time and money and headaches. ### 1/5 — Work plan app *2024-06-19, version 4.38.5* This was the worst possible choice for my company as far as ELD apps go! If you use this I hope you never get checked by D.O.T. there are far better choices in this realm of ELD apps! Obviously this is the cheapest option. ### 1/5 — Worst app *2024-04-10, version 4.31.0* Several times I have logged out. And it shows off duty. Then the next day it shows I was on duty and never went off duty. There is nowhere that you can dispute. You need to accept the errors and hope the mto has mercy. ### 1/5 — Frustrating User Experience *2024-03-28, version 4.31.0* As a user of Verizon WorkPlan, I must express my disappointment with the app's overall performance and functionality. Despite its potential to streamline work processes, the app falls short in several key areas, making it more of a hindrance than a helpful tool. First and foremost, the user interface is far from user-friendly. Navigating through the app feels clunky, slow and unintuitive, with menus and options buried beneath layers of unnecessary complexity. One of the most egregious shortcomings of Verizon WorkPlan is its inability to easily edit logs. In a work environment where accuracy and accountability are paramount, the inability to quickly and effectively modify log entries is simply unacceptable. ### 1/5 — Garbage *2023-06-29* I thought Verizon’s reveal ELD app was bad, this is way worse. Everything is more difficult than it should be. I’m not even the one paying for it and I still feel like I’m being ripped off. **Developer response:** Thanks for taking time to give us feedback. We'd like to see what we can do to help improve your experience, please contact our support team on 877-943-7306 or support@verizonconnect.com. Paul, Product Team ### 1/5 — The worst *2023-02-02, version 4.31.0* This app is quite possibly the worst I have ever used. Not only is is super glitchy, but it is also painful to use. This app destroys battery life like no other, from 100% battery to 30%, without more than 2 hours of driving. The support people don’t seem to know what to suggest other than uninstalling the app, and then reinstalling it. You can’t change the units from miles to km. Error messages constantly displayed without being able to see what they are. Ridiculous notifications when not using the app. So so so much more issues that aren’t even worth listing. Throw this app in the trash, and good luck to any poor souls forced to use it for work. ### 1/5 — Reset password *2023-01-23, version 4.31.0* If you guys make an app at least make it able to reset the password. ### 1/5 — Horribly awkward app *2021-09-29, version 4.31.0* This app is painfully frustrating to use. Constantly inputting useless options and errors at every step to prolong the process of using the app, as well as constantly asking to use data. Not user friendly at all. ## Most praised reviews (10 highest-rated) ### 5/5 — I like it *2022-03-21, version 4.31.0* I like it a lot ### 5/5 — Question *2018-09-19* Do I need my location on to allow the app to record on duty hours ### 5/5 — Ops mng *2014-06-26, version 3.0.20* Awesome app; don't know how we lived before it! ### 5/5 — Amazing Job Mgt and Hours of Service App!! *2013-02-01, version 2.1.1* Robust solution that effectively assures compliance and productivity of commercial resources. ### 4/5 — iPhone X *2018-10-28, version 4.5.7* Should update it for the iPhone X and up ### 3/5 — Ok app *2020-10-06* Work plan is an ok app but Work Force is far better at doing the same stuff. Unfortunately Work Force isn’t working with ios14 amd Verizon seem to have no plans to fix the problem ### 3/5 — Not driver friendly *2017-12-17* My company is using this on their trucks. Things that need improvement: • log graph. Look at the Keep Trucking graph layout how it looks just like a paper log sheet, where a driver can see a snapshot of the entire day instead of only 10 hours. The having to scroll side to side is annoying. • have the above mentioned graph and details on the same page, where we can edit on/off/sleeper time without having to go back and forth. • Make the editing process a little easier. I have to go back and forth, and every time, I have to go to the main 8 day details page and select a day...for every single edit. • a visual countdown clock for the 30 minute rest break, not just a 1 hour warning and that’s it. I need to be able to, at a glance, look down and see how many hours and minutes I have til I’m in violation, so I can compare it to my gps’ eta and see if I can beat it to a specific location, or, a customer, or do I need to stop earlier. • Allow for parking lot driving by having a reasonable speed/distance threshold so we don’t have to remember every single stop to put it into yard move mode when a driver has 15-20 stops per run. When I used to run the Qualcomm system, we could move, and it would trigger driving, but if it was below a certain length of time (5 min), or distance (I don’t know the exact distance was), but I could pull off the exit ramp, go off the drive line, get into the truck stop and park, and it would fall back into on duty and not count as a driving violation. I don’t mean this to be a smart aleck, but, make the layout similar to the Keep Trucking app, but built on your amazing telogis backbone. - Charles ### 2/5 — I updated my IPhone software, now I cannot look at or use my hours of service *2019-10-10, version 4.20.5* 🤯 ### 2/5 — Kit *2018-09-20, version 4.4.13* Decent app. Like all apps my company has tried, it does not track mileage well on 20% of the trucks. Especially trucks made between 2000 and 2008. That’s not the apps fault it’s due to the OEM interface. in my opinion, the #1 problem with this app is that it makes you return to the exact same physical address to qualify for short haul. The DOT requires only that you return to the locality (town or zip code). The number 2 problem is that there is no countdown feature letting me know I’m going into violation. In my opinion, if they don’t fix these two issues, they will not be a player in this (what is becoming) very competitive industry. That’s too bad, because I have also dispatched with this app, and it is rich with features. ### 2/5 — Trk driver 30 yrs *2018-09-01* Freezes up every time I leave the office after being off duty , puts you on On Duty not driving in slow traffic , logs you on duty when parked instead of off duty if you forget to make a duty change , switches to driving when just going through a trk stop or pulling trk into shop for service if you drive over 4 mph . --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*