# Workpulse Desk

> Facilities and equipment maintenance management solution with real-time ticket tracking. (iPhone/iPad app by Workpulse LLC.)

- Source: https://appshunter.io/ios/app/workpulse-desk/id1557525123 (this page in markdown: same URL + `.md`)
- Developer: [Workpulse LLC](https://appshunter.io/developer/978685151)
- Category: Business, Utilities
- Price: Free
- Rating: 2.00/5 from 1 App Store ratings
- Age rating: 4+
- Requires: iOS 14.0 · 40 MB
- Languages: English
- Released: 2021-04-29
- Data updated: 2026-07-19
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/workpulse-desk/id1557525123/reviews.md

## What is Workpulse Desk?

The Desk App is a facilities and equipment maintenance solution which is part of the Workpulse Operations Excellence Platform. 


Unplanned maintenance and emergency repairs often cost businesses over $400,000 every year. The reactive approach to maintenance leads to excessive downtime, expensive emergency service costs, and negative impact on the reputation of the business. 


With the Desk app, you can manage tickets for all reported maintenance issues in real time and ensure that the resolution is done on time. The app provides a hybrid approach to maintenance with cost saving elements of preventative maintenance, and the agility of reactive maintenance. 


Based on the foundations of the popular Workpulse Task app, the desk app connects maintenance service providers with businesses 
through an intuitive mobile platform.

Key Features:

-  Easy Ticket Management

With the desk app, it is very easy to report facility and equipment maintenance issues. The details can be filled using a simple form and all activities related to the ticket can be tracked. 

- Visual Supportive Evidence for Each Ticket

All tickets have the option of uploading image, video (less than 2 MB), or a PDF document as a supportive evidence for the issue. Users can attach either a video and a PDF, or an image and a PDF with each ticket. 

- Service Board Management

The Desk app allows service boards to be created. Users can either subscribe to a service board or publish their own service board. 

Subscriptions have to be approved by the service board admin before the services are accessible to the subscriber.

Services can be classified into categories and sub-categories in the service board.

- Real Time Monitoring & Reporting

The Desk App provides real time monitoring and reporting for all tickets in the system.

The summary as well as details of the tickets can be viewed on the dashboard.

Permission based access ensures that only relevant tickets are shown to the users.

In case any ticket is pending or cannot be completed by a vendor, it can be reassigned in the app.

The vendor can also create a ticket on behalf of the customer for fixing any maintenance related issue.

## Key features

- Real-time ticket management
- Upload image, video, or PDF evidence
- Service board creation and subscription
- Real-time monitoring and reporting
- Permission-based access control
- Ticket reassignment functionality


## Frequently asked questions about Workpulse Desk

### What is Workpulse Desk used for?

Workpulse Desk is a facilities and equipment maintenance solution. It helps businesses manage maintenance tickets in real-time, track issues, and provides reporting for operational efficiency.

### Can I attach files to maintenance tickets in Workpulse Desk?

Yes, Workpulse Desk allows you to upload image, video (under 2 MB), or PDF documents as supportive evidence for each maintenance ticket.

### How does Workpulse Desk handle service providers?

The app connects maintenance service providers with businesses through an intuitive mobile platform. Service boards can be created, subscribed to, and managed with approval from admins.

### Is Workpulse Desk suitable for emergency repairs?

Yes, Workpulse Desk offers a hybrid approach to maintenance, incorporating the agility of reactive maintenance for emergency repairs alongside cost-saving preventative measures.

### Does Workpulse Desk have ads?

No, Workpulse Desk does not contain advertisements.

### What is the rating of Workpulse Desk?

Workpulse Desk has a rating of 2.0 stars based on 1 rating.

### What devices is Workpulse Desk available on?

Workpulse Desk is supported on iPhone, iPad, and iPod devices.

### How often is Workpulse Desk updated?

The latest version of Workpulse Desk is 2.8.0, last updated on June 10, 2026.

## Version history (last 5 releases)

### 2.8.0 — 2026-06-10

- Bug fixes and technical enhancements for improved stability and performance.

### 2.7.0 — 2026-01-22

- Users can now override due days based on priority at the category level.
- Bug fixes and backend optimizations for improved performance and stability.

### 2.6.0 — 2025-12-17

Now enhance your ticket actions with unlimited attachments for clearer, more impactful communication
Ticket closure can now be configured to require users to attach at least one image before closing a ticket.
Technical Improvements, which Includes various bug fixes and backend optimizations to enhance overall performance and stability.

### 2.4.0 — 2025-04-11

- Now enhance your ticket management with unlimited attachments for clearer, more impactful communication.
- Bug Fixes and Performance Improvement

### 2.3.0 — 2024-10-04

- Desk app redesign features the biggest update ever with a simplified layout that puts tickets from all service boards into a single view
- Admin can enable the PIN number login option on Audit app for seamless login.
- Introduction of PIN functionality for login eases out the login process and saves time.
- Optional device registration for location has been introduced, removing the necessity to remember login credentials. Accessing the Desk application now only requires a PIN.
- Category level control to view tickets ensures seamless management without compromising with data security.
- Bug Fixes and performance improvements.

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## More apps by Workpulse LLC

- [Workpulse GiSMo](https://appshunter.io/ios/app/workpulse-gismo/id978685152)
- [Workpulse Task](https://appshunter.io/ios/app/workpulse-task/id1036139777)
- [Workpulse Audit](https://appshunter.io/ios/app/workpulse-audit/id1037597148)
- [Workpulse WOW](https://appshunter.io/ios/app/workpulse-wow/id1037739240)
- [Workpulse Book](https://appshunter.io/ios/app/workpulse-book/id1042796801)
- [Workpulse Quiz](https://appshunter.io/ios/app/workpulse-quiz/id1202540667)

All apps by Workpulse LLC: https://appshunter.io/developer/978685151

## Related topics

[desk](https://appshunter.io/ios/topics/desk) · [workpulse rms](https://appshunter.io/ios/topics/workpulse-rms)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-19.*