# Workpulse GiSMo

> Guest satisfaction management system for resolving and tracking customer complaints. (iPhone/iPad app by Workpulse LLC.)

- Source: https://appshunter.io/ios/app/workpulse-gismo/id978685152 (this page in markdown: same URL + `.md`)
- Developer: [Workpulse LLC](https://appshunter.io/developer/978685151)
- Category: Business, Productivity
- Price: Free
- Rating: 4.20/5 from 5 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 26 MB
- Languages: Arabic, English
- Released: 2015-04-04
- Data updated: 2026-06-19
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/workpulse-gismo/id978685152/reviews.md

## What is Workpulse GiSMo?

Workpulse GiSMo is the premier guest satisfaction management (GSM) app that allows you to resolve guest complaints quickly and decisively.  No matter the number or severity of guest complaints, Workpulse GiSMo is your personal GSM app that helps you to manage your guest complaints, so you maintain and improve your guest’s happiness. 

GUEST SATISFACTION MANAGEMENT (GSM) SYSTEM
Your guest complaints are quickly processed and organized giving you and your team end-to-end and full visibility into the status of each case.  One place to view, assign, track, and resolve all of your cases. 

AUTOMATED NOTIFICATION
Engage owners of complaint cases right away through push notification. Get the right owners in your organization engaged and working on their complaints with full insight into the status of each case. Drive staff to resolve guest complaints quickly.  Internal communication channel keeps the management informed.  

GUEST COMPLAINT TRACKING
Take full lifecycle control of your entire guest complaint tracking process. Eliminate the need to use emails, spreadsheets, text messages, and phone to track guest complaints. Ensure a complaint always has an assigned owner and never falls into the black hole. Guarantee 100% complaint case resolution. 

CASE-BY-CASE PROGRESS VISIBILITY & REAL-TIME STATUS
Track the status of each guest complaint real-time. Always know what’s going on. Track guest complaints and resolution to help you and your team maintain or improve your guest satisfaction service goals. 

SEAMLESS COMMUNICATION & FEEDBACK CHANNEL
Assign cases to the appropriate manager, add notes, track initial and final resolution, and provide feedback to the brand. You’ll never waste time wondering who’s responding to which case and making your guests happy. 

With the Workpulse GiSMo App, the pulse of your guest satisfaction is in the palm of your hand. 

IMPORTANT NOTE
Requires a valid and current Workpulse account.  Don’t have one?  Please visit our website, and we’ll take it from there!

## Key features

- Guest complaint tracking
- Automated notifications
- Real-time case visibility
- Seamless communication
- Assign cases to managers
- End-to-end case management

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/workpulse-gismo/id978685152/reviews.md

### 5/5 — Game Changer

*2019-07-12*

We were all over the place before GiSMo.
Best thing we ever did for improving guest service!

## Frequently asked questions about Workpulse GiSMo

### What is Workpulse GiSMo used for?

Workpulse GiSMo is a guest satisfaction management app designed to help businesses quickly resolve guest complaints. It provides a centralized system for tracking, assigning, and managing all guest issues from start to finish.

### How does Workpulse GiSMo help manage complaints?

It processes and organizes guest complaints, offering full visibility into each case's status. Users can view, assign, track, and resolve complaints, ensuring no issue is overlooked and driving staff to resolve them promptly.

### Does Workpulse GiSMo require a subscription?

The app is free to download and use, but it requires a valid and current Workpulse account. You can visit their website to set up an account if you do not already have one.

### What devices is Workpulse GiSMo available on?

Workpulse GiSMo is available for iPhone, iPad, and iPod devices, making it accessible for users on the go.

### How often is Workpulse GiSMo updated?

The latest version is 5.1.0, and the app was last updated on January 8, 2026. This indicates a commitment to ongoing development and improvements.

### What is the age rating for Workpulse GiSMo?

Workpulse GiSMo has an age rating of 4+, making it suitable for a wide range of users in a business context.

### Does Workpulse GiSMo have ads?

No, Workpulse GiSMo does not contain advertisements. It provides an ad-free experience for users managing guest satisfaction.

### What is the user rating for Workpulse GiSMo?

Workpulse GiSMo has a positive rating of 4.2 stars from 5 ratings, suggesting that users generally find the app effective for its intended purpose.

## Version history (last 5 releases)

### 5.2.0 — 2026-06-10

- Bug fixes and technical enhancements for improved stability and performance.

### 5.1.0 — 2026-01-08

- UI enhancements for a better user experience.
- Bug fixes and backend optimizations for improved performance and stability.

### 5.0.0 — 2025-09-19

- The Complaint Tab has been Redesigned for improved usability, making it easier and more efficient to manage complaints.
- The Guest Feedback Tab is revamped with the introduction of a modern interface with an improved user experience for more intuitive interactions.
- Introduction of an easy-to-use Notes functionality to maximize efficiency and information sharing.
- Technical Improvements, which Includes various bug fixes and backend optimizations to enhance overall performance and stability.

### 4.4.0 — 2020-01-09

• Provided better workflow for user to send feedback to Brand when closing complaint.
• Production defects fixed from last release.

### 4.3.0 — 2019-08-14

• Added the ability to view any attachments (image files) of a complaint.
• User now has the ability to block the called identification information when making a call to the guest. This feature is for US calls only.
• Along with viewing the complaints by location or title (Case Insights) the user can drill down to specific filtered view of those complaints. The same applies to Feedback as well.
• Production defects found during previous release have been fixed.

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## More apps by Workpulse LLC

- [Workpulse Task](https://appshunter.io/ios/app/workpulse-task/id1036139777)
- [Workpulse Audit](https://appshunter.io/ios/app/workpulse-audit/id1037597148)
- [Workpulse WOW](https://appshunter.io/ios/app/workpulse-wow/id1037739240)
- [Workpulse Book](https://appshunter.io/ios/app/workpulse-book/id1042796801)
- [Workpulse Quiz](https://appshunter.io/ios/app/workpulse-quiz/id1202540667)

All apps by Workpulse LLC: https://appshunter.io/developer/978685151

## Related topics

[workpulse gismo](https://appshunter.io/ios/topics/workpulse-gismo) · [gismo](https://appshunter.io/ios/topics/gismo) · [workpulse rms](https://appshunter.io/ios/topics/workpulse-rms)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-19.*